Medical Assistant Jobs in Indianapolis, IN

We are seeking a dependable, organized, and patient-focused Medical Front Office Assistant to join our growing practice. This position serves as an important first point of contact for our patients and supports the daily administrative operations of the office.

The ideal candidate will demonstrate strong communication skills, attention to detail, professionalism, initiative, and the ability to remain calm in a fast-paced medical environment.

This position is designed to offer the opportunity for advancement into a Front Office Lead/Supervisor role after approximately 12 months of successful employment, with the possibility of earlier advancement based on performance, leadership ability, business needs, and demonstrated readiness. Advancement is not guaranteed and will be evaluated based on the employee’s overall performance.

Initial Front Office Responsibilities

● Greet patients and visitors in a warm, professional manner

● Answer incoming calls and appropriately route messages

● Schedule, confirm, reschedule, and cancel patient appointments

● Complete patient check-in and check-out procedures

● Verify and update patient demographics, insurance information, and required forms

● Collect copays, balances, and other patient payments

● Provide accurate information regarding office policies and procedures

● Monitor the patient portal, electronic messages, faxes, and incoming documents

● Scan and properly file records within the electronic medical record

● Maintain patient confidentiality and follow HIPAA requirements

● Help maintain an organized, clean, and professional front-office environment

● Complete assigned opening and closing responsibilities

● Work collaboratively with providers, clinical staff, and other front-office employees

● Research questions and available information before escalating routine matters

● Follow established workflows and complete tasks accurately and promptly

● Assist with additional administrative duties as needed

Leadership Development Expectations

During the first year of employment, the employee will be expected to develop a thorough understanding of:

● Front-office workflows and daily operations

● Scheduling guidelines and provider preferences

● Insurance verification and payment collection procedures

● Patient communication standards

● HIPAA and office compliance requirements

● Electronic medical record systems

● Office policies and employee expectations

● Appropriate handling and escalation of patient concerns

● Team communication and conflict resolution

● Opening, closing, and coverage responsibilities

Candidates interested in advancement should consistently demonstrate:

● Excellent attendance and punctuality

● Strong attention to detail

● Accurate and timely completion of assigned work

● Professional communication with patients and coworkers

● Accountability and willingness to accept feedback

● Sound judgment and problem-solving skills

● Initiative without working outside established authority

● Dependability during busy or challenging situations

● The ability to train and support other employees

● A positive, team-oriented attitude

● The ability to address concerns professionally and confidentially

Potential Front Office Lead/Supervisor Responsibilities

Upon promotion, additional responsibilities may include:

● Coordinate daily front-office operations and workflow

● Provide guidance and support to front-office employees

● Assist with training and onboarding new team members

● Monitor scheduling accuracy, patient flow, and task completion

● Help develop and reinforce front-office procedures

● Create or coordinate staff schedules and coverage

● Delegate responsibilities and follow up on assigned tasks

● Address routine patient and employee concerns

● Provide coaching and timely feedback to team members

● Identify workflow concerns and recommend improvements

● Assist with performance reviews and corrective-action documentation

● Monitor compliance with office policies and HIPAA requirements

● Communicate staffing, operational, or performance concerns to management

● Lead by example and promote a professional, respectful workplace

● Assist management with additional administrative projects as assigned

Qualifications

● High school diploma or equivalent required

● Previous medical office, customer service, or administrative experience preferred

● Leadership or supervisory experience is helpful but not required

● Strong verbal and written communication skills

● Excellent organization and time-management skills

● Ability to multitask while maintaining accuracy

● Comfortable learning electronic medical record and scheduling systems

● Ability to handle confidential and sensitive information appropriately

● Professional appearance and demeanor

● Ability to work independently and as part of a team

● Willingness to learn, accept feedback, and take on increasing responsibility

A promotion, change in title, or change in compensation will be confirmed separately in writing if advancement is offered. Some schedule flexibility may be required to assist with employee absences, office coverage, training, or operational needs.

Job Type: Full-time

Pay: $17.00 - $22.00 per hour

Benefits:

• 401(k) matching
• Employee discount
• Paid time off
• Uniform allowance

Education:

• High school or equivalent (Preferred)

Work Location: In person