Mortgage Operations Manager Jobs
Mortgage Operations Manager jobs are open across retail banking, mortgage lending, credit unions, and fintech, at every level from team lead to director, with specializations in loan processing, compliance oversight, and pipeline management. Find a role that fits below and apply directly.
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We are seeking a Home Loans VP Mortgage Operations for the Home Loans Department.
The Home Loans VP Mortgage Operations NOLA will lead underwriting, closing, secondary marketing, collections, and foreclosure functions for Credit Human’s Home Loan business in New Orleans. This role supports Credit Human’s mission of helping members build financial slack by ensuring compliant, efficient mortgage operations, strong investor file quality, sound credit risk management, effective loss mitigation strategies, process improvements that reduce friction for applicants, and required NMLS registration.
If you have strong mortgage lending leadership experience and a service-focused mindset, you should apply right away!
Highlights:
- Lead and develop high-performing home loan teams focused on compliant, efficient originations.
- Drive process innovation across underwriting, closing, collections, and collateral remarketing to improve quality, speed, and member value.
- Shape portfolio strategy by analyzing loan performance trends, recommending credit guidelines, and supporting sustainable growth.
- Partner with Home Loan Production leaders to evaluate products and services that best support Credit Human members.
- Manage loss mitigation and non-performing loan processes to reduce risk and maximize recovery.
- Ensure strong compliance practices and a positive image with internal partners, auditors, regulators, and stakeholders.
Experience:
Required
- 7 years of experience managing, underwriting, collecting, foreclosing, and mitigating losses for 1st and 2nd lien mortgage loans.
- 5 years of experience managing managers.
- Expert knowledge of Fannie Mae underwriting and documentation standards.
Preferred
- 5 years of experience in portfolio underwriting
- 5 years of experience managing a New Orleans Home Loans portfolio.
Education:
Required
- Bachelor’s degree or 15 years of the work experience listed above
Licenses & Certifications:
Required
- Registration as Mortgage Loan Originator (MLO) with National Mortgage Licensing System and Registry
Preferred
- NMLS registered
Skills & Knowledge:
Required
- Mastery of leadership skills, including business acumen, persuasive communication, effective delegation, and empowering and developing people.
- Skilled at developing, interpretation, implementing, and complying with policies and standards for credit and collections.
- Understanding and management of credit risk theory and the application of knowledge to create desired loan performance.
- Detailed knowledge of and experience in all functions required to lead a compliant and effective mortgage lending operation.
- Understanding of laws and regulations pertaining to home lending and collecting.
- Able to proactively solve problems by understanding its root cause and implementing systemic solutions.
- Gather, analyze, and utilize conclusions from empirical data when making decisions that affect current and future business.
- Ability to lead others to achieve desired results.
- Effective verbal and written communication skills.
- Mathematical skills to execute statistical computations.
- Persuasive communication and analysis skills.
- Ability to organize and direct company resources.
- Must be able to represent Credit Human in a professional manner within the business community.
- Ability to establish and maintain effective relationships.
- Basic understanding of the concept of determining productive capacity and its utilization.
- Basic knowledge of financial statements.
Schedule: Default is Monday-Friday, 8:30 am-5:30 pm
Compensation Details:
Paygrade: 3BA
The expected pay range for this position is $128,139 to $145,000 annually.
Credit Human is committed to equitable and transparent compensation practices. Final compensation is determined based on a variety of factors, including experience, skills, qualifications, internal equity, and geographic work location.
This role may also be eligible for:
- Bonus opportunity up to 10%
Employees are eligible for a comprehensive benefits package, including:
- Medical, dental, and vision insurance
- Pension
- Paid time off and company holidays
- Tuition reimbursement
To get to know Credit Human and learn more about our benefits, visit our careers page at www.credithuman.com/careers.
Job Location: This position is onsite based in New Orleans, LA.
Credit Human conducts employment background checks that may be used for decisions related to employment. Standard checks include NCUA Administrative and Prohibited Orders, ChexSystems, employment verification, criminal history (convictions and outstanding warrants within the past seven years), and degree verification (if applicable). Additional checks may include motor vehicle records, credit checks, or fingerprinting depending on the role.
Applicants must be currently authorized to work in the United States on a full-time basis.
Credit Human is committed to equitable and transparent pay practices. The compensation range listed above represents a good-faith estimate of what we expect to pay for this position at the time of posting. Final compensation will be determined based on experience, qualifications, internal equity, and business needs.
Pay: $128,000.00 - $145,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Work Location: In person
We are seeking a Home Loans VP Mortgage Operations for the Home Loans Department.
The Home Loans VP Mortgage Operations NOLA will lead underwriting, closing, secondary marketing, collections, and foreclosure functions for Credit Human’s Home Loan business in New Orleans. This role supports Credit Human’s mission of helping members build financial slack by ensuring compliant, efficient mortgage operations, strong investor file quality, sound credit risk management, effective loss mitigation strategies, process improvements that reduce friction for applicants, and required NMLS registration.
If you have strong mortgage lending leadership experience and a service-focused mindset, you should apply right away!
Highlights:
- Lead and develop high-performing home loan teams focused on compliant, efficient originations.
- Drive process innovation across underwriting, closing, collections, and collateral remarketing to improve quality, speed, and member value.
- Shape portfolio strategy by analyzing loan performance trends, recommending credit guidelines, and supporting sustainable growth.
- Partner with Home Loan Production leaders to evaluate products and services that best support Credit Human members.
- Manage loss mitigation and non-performing loan processes to reduce risk and maximize recovery.
- Ensure strong compliance practices and a positive image with internal partners, auditors, regulators, and stakeholders.
Experience:
Required
- 7 years of experience managing, underwriting, collecting, foreclosing, and mitigating losses for 1st and 2nd lien mortgage loans.
- 5 years of experience managing managers.
- Expert knowledge of Fannie Mae underwriting and documentation standards.
Preferred
- 5 years of experience in portfolio underwriting
- 5 years of experience managing a New Orleans Home Loans portfolio.
Education:
Required
- Bachelor’s degree or 15 years of the work experience listed above
Licenses & Certifications:
Required
- Registration as Mortgage Loan Originator (MLO) with National Mortgage Licensing System and Registry
Preferred
- NMLS registered
Skills & Knowledge:
Required
- Mastery of leadership skills, including business acumen, persuasive communication, effective delegation, and empowering and developing people.
- Skilled at developing, interpretation, implementing, and complying with policies and standards for credit and collections.
- Understanding and management of credit risk theory and the application of knowledge to create desired loan performance.
- Detailed knowledge of and experience in all functions required to lead a compliant and effective mortgage lending operation.
- Understanding of laws and regulations pertaining to home lending and collecting.
- Able to proactively solve problems by understanding its root cause and implementing systemic solutions.
- Gather, analyze, and utilize conclusions from empirical data when making decisions that affect current and future business.
- Ability to lead others to achieve desired results.
- Effective verbal and written communication skills.
- Mathematical skills to execute statistical computations.
- Persuasive communication and analysis skills.
- Ability to organize and direct company resources.
- Must be able to represent Credit Human in a professional manner within the business community.
- Ability to establish and maintain effective relationships.
- Basic understanding of the concept of determining productive capacity and its utilization.
- Basic knowledge of financial statements.
Schedule: Default is Monday-Friday, 8:30 am-5:30 pm
Compensation Details:
Paygrade: 3BA
The expected pay range for this position is $128,139 to $145,000 annually.
Credit Human is committed to equitable and transparent compensation practices. Final compensation is determined based on a variety of factors, including experience, skills, qualifications, internal equity, and geographic work location.
This role may also be eligible for:
- Bonus opportunity up to 10%
Employees are eligible for a comprehensive benefits package, including:
- Medical, dental, and vision insurance
- Pension
- Paid time off and company holidays
- Tuition reimbursement
To get to know Credit Human and learn more about our benefits, visit our careers page at www.credithuman.com/careers.
Job Location: This position is onsite based in New Orleans, LA.
Credit Human conducts employment background checks that may be used for decisions related to employment. Standard checks include NCUA Administrative and Prohibited Orders, ChexSystems, employment verification, criminal history (convictions and outstanding warrants within the past seven years), and degree verification (if applicable). Additional checks may include motor vehicle records, credit checks, or fingerprinting depending on the role.
Applicants must be currently authorized to work in the United States on a full-time basis.
Credit Human is committed to equitable and transparent pay practices. The compensation range listed above represents a good-faith estimate of what we expect to pay for this position at the time of posting. Final compensation will be determined based on experience, qualifications, internal equity, and business needs.
Pay: $128,000.00 - $145,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Work Location: In person
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Find JobsMortgage Operations Manager Job Market
Who's Hiring
Top Industries Hiring
- Staffing & Recruiting
- Banking & Financial Services
- Consulting & Professional Services
What Employers Look For
The qualifications that appear most often in mortgage operations manager jobs.
- Five or more years of experience in mortgage origination or loan operations
- Working knowledge of RESPA, TRID, HMDA, and other federal mortgage regulations
- Proficiency with loan origination systems such as Encompass, Empower, or comparable platforms
- NMLS registration or willingness to obtain state licensing where required
- Demonstrated experience managing and developing processing or underwriting support teams
- Bachelor's degree in finance, business administration, or a related field
Tips for Your Mortgage Operations Manager Job Search
Tailor your resume to loan volume metrics
Hiring managers want to see the scale you've managed. Quantify pipeline volume, team size, and turn-time improvements on your resume so recruiters can gauge your operational capacity at a glance, not just your job titles.
Highlight compliance and regulatory experience
RESPA, TRID, and HMDA knowledge are recurring requirements in mortgage operations manager postings. Name the specific regulations you've worked under and describe how you kept teams aligned with audit and exam cycles.
Apply early to roles that fit
Migrate Mate lists mortgage operations manager openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target postings by origination channel
Retail, wholesale, and correspondent lending each have different operational demands. Filter your search by channel and use the posting's language in your application to signal you understand that environment's specific workflows and stakeholder structure.
Prepare scenario answers around bottleneck resolution
Interviewers for mortgage operations roles consistently ask how you've reduced turn times or resolved pipeline backlogs. Prepare two or three concrete examples with before-and-after metrics tied to process changes you owned, not team-wide initiatives.
Negotiate start date around licensing transfer timelines
If you hold an NMLS license, factor in state transfer processing when discussing your start date. Flagging this upfront shows operational self-awareness and prevents onboarding delays that reflect poorly on both you and the hiring team.
Mortgage Operations Manager Jobs: Frequently Asked Questions
Which companies are hiring the most mortgage operations managers?
The most active employers for mortgage operations managers right now are Jobot, NBH Bank, and AD Mortgage, and the most openings are in Texas, California, and Florida, based on current listings on Migrate Mate as of November 2026. Regional banks and nonbank mortgage lenders tend to post the most volume when interest rate environments shift.
How many mortgage operations manager jobs are remote?
About 44% of mortgage operations manager openings are fully remote or hybrid as of November 2026, with remote availability concentrated in compliance oversight, quality control, and post-closing functions. Roles that require direct supervision of on-site processing teams are more frequently in-office or hybrid.
How do you become a mortgage operations manager?
Most mortgage operations managers move up from loan processor, underwriting coordinator, or closing specialist roles, building familiarity with the full origination cycle. From there, taking on team lead responsibilities, earning an NMLS registration, and gaining direct exposure to regulatory exams are the most common steps into a manager role.
Can I get a mortgage operations manager job with limited experience?
Candidates with a background in adjacent financial operations, such as consumer lending, banking compliance, or servicing, can transition into entry-level mortgage operations manager roles by emphasizing process management experience and regulatory knowledge. Some lenders also promote from senior processor or operations specialist roles, so internal pathways are worth pursuing if you are already in the industry.
What does the mortgage operations manager interview process look like?
The process typically begins with a recruiter or HR screen focused on operational background and regulatory familiarity, followed by a panel interview with a VP of Operations or a Chief Operating Officer that centers on scenario-based questions about pipeline management, compliance, and team performance. A final round often includes a case study or a conversation with cross-functional stakeholders such as underwriting or secondary market leads.
Where can I find and apply to mortgage operations manager jobs?
You can find and apply to mortgage operations manager jobs on Migrate Mate, which lists current openings from across the United States. Find roles that match your background and apply directly to each listing.
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