Mortgage Servicing Specialist Jobs
Mortgage Servicing Specialist jobs are open across banks, credit unions, mortgage companies, and loan servicers, from entry-level processor to senior specialist and team lead, with specializations in loss mitigation, escrow administration, and default servicing. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 37+ Mortgage Servicing Specialist jobs
SUMMARY
The Mortgage Servicing Specialist is responsible for performing duties related to mortgage loans including but not limited to documenting, closing, disbursing, and servicing of mortgage loans. They need to communicate with the clients, customers, outside agencies, etc., in order to gather all important information, research for the underlying problems and respond promptly to the inquiries.
Ensures compliance with established Company policies and procedures. Demonstrates knowledge of, adherence to, monitoring and responsibility for compliance with state and federal regulations and laws as they pertain to this position including but not limited to the following: Regulation Z (Truth in Lending Act), Regulation B (Equal Credit Opportunity Act), Home Mortgage Disclosure Act, Real Estate Settlement Procedures Act, Fair Credit Reporting Act, Bank Secrecy Act in conjunction with the USA PATRIOT Act, Anti-Money Laundering and Customer Information Program, Right to Financial Privacy Act (state and federal) and Community Reinvestment Act.
REQUIRED DUTIES
1. Performs daily servicing activities, such as payment processing, new loan boarding, loan payoffs and lien release, and account maintenance
2. Performs callbacks on various servicing activities.
3. Reconciles all departmental general ledger accounts.
4. Maintains tracking reports for insurance and working with vendor on force placed/collateral protection policies
5. Performs escrow administration, including but not limited to, generation of escrow due reports, disbursement of property taxes and insurance premiums in a timely manner, and generation of annual escrow analysis statements
6. Performs investor reporting
7. Performs sub-servicer oversight
8. Assists with delinquent payment collection.
9. Responsible for the integrity of data entered into the system of record within departmental guidelines to mitigate operational risk.
10. Responds to inquiries from customers and internal personnel regarding loans issues and requests.
11. Follows set departmental procedures to receive satisfactory audit. Include audit considerations when assisting in the development of new tasks within functional area
12. Treats people with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds organizational values; accepts responsibility for own actions.
13. Demonstrates knowledge of and adherence to EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes working environment free of harassment of any type; builds a diverse workforce and supports affirmative action.
14. Follows policies and procedures; completes tasks correctly and on time; supports the company’s goals and values.
15. Performs the position safely, without endangering the health or safety to themselves or others and will be expected to report potentially unsafe conditions. The employee shall comply with occupational safety and health standards and all rules, regulations and orders issued pursuant to the OSHA Act of 1970, which are applicable to one’s own actions and conduct.
16. Performs duties specific to the position and other functions as assigned.
MINIMUM REQUIREMENTS
These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.
- High School Diploma and at least 2+ years of related experience and/or training; Bachelor’s degree preferred. Work related experience should consist of a loan servicing background. Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related.
- Work related experience and/or training must consist of an in-depth background in loan documentation and servicing in mortgage lending.
- Basic knowledge of related state and federal banking compliance regulations, Bank operational policies and procedures, and the Bank’s products and services.
- Intermediate skills in computer terminal and personal computer operation; mainframe computer system; word processing and spreadsheet software programs.
- Intermediate typing skills to meet production needs of the position.
- Basic math skills; ability to calculate interest, commissions, proportions, and percentages; balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; locate routine mathematical errors; compute rate, ratio and percent, including the drafting and interpretation of bar graphs.
- Exceptional verbal, written and interpersonal communication skills, with the ability to apply common sense to carry out instructions and instruct others, train personnel, write reports, correspondence and procedures, and speak clearly to customers and employees.
- Ability to deal with problems involving multiple facets and variables in non-standardized situations.
- Ability to work with no supervision while performing duties.
Pay $37,000 - $55,000 per year. The salary reflects the full, reasonably expected salary range for this position. Salary is based on the candidate’s current experience, education, skills, and abilities related to the position. Successful candidates may be eligible for bonus, stock, commissions, and incentives at the Company’s sole discretion. We offer a comprehensive benefits package, which vary depending on the position ultimately offered. All employees are offered paid sick time off. Depending on the position offered, benefits packages may include vacation leave; paid holidays; medical, dental, vision, life and disability insurance packages for employees and dependents; various other voluntary benefit offers, and optional retirement accounts.
We are an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity, gender expression, genetic information, or military or Veteran status, or any other characteristic protected by law.
The application window for this position is expected to close on February 9, 2027.
SUMMARY
The Mortgage Servicing Specialist is responsible for performing duties related to mortgage loans including but not limited to documenting, closing, disbursing, and servicing of mortgage loans. They need to communicate with the clients, customers, outside agencies, etc., in order to gather all important information, research for the underlying problems and respond promptly to the inquiries.
Ensures compliance with established Company policies and procedures. Demonstrates knowledge of, adherence to, monitoring and responsibility for compliance with state and federal regulations and laws as they pertain to this position including but not limited to the following: Regulation Z (Truth in Lending Act), Regulation B (Equal Credit Opportunity Act), Home Mortgage Disclosure Act, Real Estate Settlement Procedures Act, Fair Credit Reporting Act, Bank Secrecy Act in conjunction with the USA PATRIOT Act, Anti-Money Laundering and Customer Information Program, Right to Financial Privacy Act (state and federal) and Community Reinvestment Act.
REQUIRED DUTIES
1. Performs daily servicing activities, such as payment processing, new loan boarding, loan payoffs and lien release, and account maintenance
2. Performs callbacks on various servicing activities.
3. Reconciles all departmental general ledger accounts.
4. Maintains tracking reports for insurance and working with vendor on force placed/collateral protection policies
5. Performs escrow administration, including but not limited to, generation of escrow due reports, disbursement of property taxes and insurance premiums in a timely manner, and generation of annual escrow analysis statements
6. Performs investor reporting
7. Performs sub-servicer oversight
8. Assists with delinquent payment collection.
9. Responsible for the integrity of data entered into the system of record within departmental guidelines to mitigate operational risk.
10. Responds to inquiries from customers and internal personnel regarding loans issues and requests.
11. Follows set departmental procedures to receive satisfactory audit. Include audit considerations when assisting in the development of new tasks within functional area
12. Treats people with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds organizational values; accepts responsibility for own actions.
13. Demonstrates knowledge of and adherence to EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes working environment free of harassment of any type; builds a diverse workforce and supports affirmative action.
14. Follows policies and procedures; completes tasks correctly and on time; supports the company’s goals and values.
15. Performs the position safely, without endangering the health or safety to themselves or others and will be expected to report potentially unsafe conditions. The employee shall comply with occupational safety and health standards and all rules, regulations and orders issued pursuant to the OSHA Act of 1970, which are applicable to one’s own actions and conduct.
16. Performs duties specific to the position and other functions as assigned.
MINIMUM REQUIREMENTS
These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.
- High School Diploma and at least 2+ years of related experience and/or training; Bachelor’s degree preferred. Work related experience should consist of a loan servicing background. Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related.
- Work related experience and/or training must consist of an in-depth background in loan documentation and servicing in mortgage lending.
- Basic knowledge of related state and federal banking compliance regulations, Bank operational policies and procedures, and the Bank’s products and services.
- Intermediate skills in computer terminal and personal computer operation; mainframe computer system; word processing and spreadsheet software programs.
- Intermediate typing skills to meet production needs of the position.
- Basic math skills; ability to calculate interest, commissions, proportions, and percentages; balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; locate routine mathematical errors; compute rate, ratio and percent, including the drafting and interpretation of bar graphs.
- Exceptional verbal, written and interpersonal communication skills, with the ability to apply common sense to carry out instructions and instruct others, train personnel, write reports, correspondence and procedures, and speak clearly to customers and employees.
- Ability to deal with problems involving multiple facets and variables in non-standardized situations.
- Ability to work with no supervision while performing duties.
Pay $37,000 - $55,000 per year. The salary reflects the full, reasonably expected salary range for this position. Salary is based on the candidate’s current experience, education, skills, and abilities related to the position. Successful candidates may be eligible for bonus, stock, commissions, and incentives at the Company’s sole discretion. We offer a comprehensive benefits package, which vary depending on the position ultimately offered. All employees are offered paid sick time off. Depending on the position offered, benefits packages may include vacation leave; paid holidays; medical, dental, vision, life and disability insurance packages for employees and dependents; various other voluntary benefit offers, and optional retirement accounts.
We are an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity, gender expression, genetic information, or military or Veteran status, or any other characteristic protected by law.
The application window for this position is expected to close on February 9, 2027.
Mortgage Servicing Specialist Jobs by Experience Level
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Find JobsMortgage Servicing Specialist Job Market
Who's Hiring
Top Industries Hiring
- Banking & Financial Services
What Employers Look For
The qualifications that appear most often in mortgage servicing specialist jobs.
- One to three years of mortgage servicing or loan processing experience
- Proficiency in servicing platforms such as MSP, Black Knight, or LoanSphere
- Working knowledge of RESPA, TILA, and CFPB servicing guidelines
- Experience with escrow administration, loss mitigation, or default servicing
- Strong written and verbal communication skills for borrower-facing interactions
- Associate or bachelor's degree in finance, business, or a related field preferred
Tips for Your Mortgage Servicing Specialist Job Search
Tailor your resume to servicing software
Hiring managers scan for specific platforms like MSP, Black Knight, or LoanSphere. Name the systems you've worked in, the transaction volumes you handled, and the loan types you serviced, whether conforming, FHA, or VA.
Highlight compliance and regulatory familiarity
Mortgage servicing roles are heavily regulated. Call out your working knowledge of RESPA, TILA, or CFPB guidelines directly in your summary and bullet points, not buried at the bottom of a skills list.
Target openings by servicing function
Loss mitigation, escrow, and default servicing each have distinct skill demands. Filter your search by those terms so you're applying to roles that match your strongest area rather than generic servicing postings.
Apply early to roles that fit
Migrate Mate lists mortgage servicing specialist openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare for scenario-based interview questions
Interviewers often walk through a delinquent-loan scenario or an escrow shortage situation. Practice explaining your decision process step by step, referencing the guidelines or investor requirements that shaped your actions.
Negotiate using total compensation, not just base
Servicing roles often include production incentives tied to resolved accounts or call metrics. Ask specifically about those structures during the offer stage so you understand what your realistic take-home looks like.
Mortgage Servicing Specialist Jobs: Frequently Asked Questions
Which companies are hiring the most mortgage servicing specialists?
AD Mortgage, MaxIT Consulting - Max Corporate, and Lincoln Financial are hiring the most mortgage servicing specialists right now, with openings concentrated in Texas, Florida, and Illinois, based on current listings on Migrate Mate as of November 2026. Volume tends to track with mortgage origination activity and regulatory change cycles at large servicers.
How many mortgage servicing specialist jobs are remote?
About 67% of mortgage servicing specialist openings are fully remote or hybrid as of November 2026, reflecting broader flexibility at larger servicers and fintech lenders. Loss mitigation and escrow roles have seen the highest share of remote arrangements, while default servicing and borrower-facing call center positions are more commonly on-site.
How do you become a mortgage servicing specialist?
Start with a foundation in banking, loan processing, or customer service, since most employers value hands-on experience with loan files over a specific degree. Learn the core regulatory frameworks governing servicers, particularly RESPA and CFPB guidelines. Getting comfortable with an industry servicing platform through an entry-level role or on-the-job training is typically the fastest path to a specialist title.
Can I get a mortgage servicing specialist job with little experience?
Yes, many employers hire candidates with strong customer service or administrative backgrounds and train them on servicing-specific systems and regulations. Highlighting experience handling financial accounts, following compliance procedures, or working in a call center environment makes your application competitive. Entry-level and processor-level postings are the most accessible starting points when you don't yet have dedicated servicing experience.
What does the mortgage servicing specialist interview process look like?
Most processes run two to three rounds. A recruiter screen focuses on your background and availability, followed by a hiring manager interview that includes scenario questions around borrower disputes, escrow discrepancies, or delinquency resolution. Some employers add a brief written or system-based assessment to gauge your familiarity with loan documentation or regulatory compliance before extending an offer.
Where can I find and apply to mortgage servicing specialist jobs?
You can find and apply to mortgage servicing specialist jobs on Migrate Mate, which lists current openings from employers across the United States. Search for roles that match your specialization, whether that's loss mitigation, escrow, or default servicing, and apply directly to each listing that fits your background and location preferences.
See All 37 Mortgage Servicing Specialist Jobs
Find roles that match your experience and apply in just a few clicks.
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