Mid Level Network Support Analyst Jobs
Mid level network support analyst jobs go to professionals ready to own network troubleshooting projects end to end, make infrastructure decisions with limited oversight, and mentor junior technicians. Openings run across Technology & Software, Healthcare & Medical Services, and Consulting & Professional Services, with 33% remote or hybrid availability, and employers like Amazon, Fluidstack, and TikTok hiring at this level now.
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Showing 5 of 188+ Mid Level Network Support Analyst jobs
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
At Mass General Brigham Digital, technology is central to how we deliver care, advance research, and improve the employee and patient experience. Our team brings together established and emerging technologies to create strategic, clinical, and operational value across the enterprise.
We are looking for a collaborative, detail-oriented engineer who enjoys solving complex network challenges, supporting mission-critical environments, and helping modernize infrastructure through automation and thoughtful design.
Why Join Us
- Support technology that helps care teams, researchers, and employees do their best work across a leading integrated health care system.
- Contribute to network reliability, security, and modernization in a large, mission-critical environment.
- Work with colleagues who value inclusion, continuous improvement, learning, teamwork, and thoughtful innovation.
- Build expertise across wireless, voice, LAN/WAN, automation, and infrastructure-as-code practices.
About the Role
Reporting to the Manager of Network Engineering, the Senior Network Engineer monitors work requests, provisioning queues, and incident queues through a computerized tracking system. In this role, you will take ownership of incoming requests, collaborate with teammates, and help ensure that network and telecommunications services remain available, secure, and aligned with organizational needs.
What You’ll Do
- Monitor and manage incoming network engineering work, provisioning workflows, and incident requests.
- Support and automate highly available network infrastructure across LAN and WAN environments.
- Use scripting, automation, and infrastructure-as-code practices to standardize and simplify network hardware and software deployment, configuration, and management.
- Apply continuous integration and continuous delivery/deployment practices to help ensure reliable, repeatable delivery of network and data solutions.
- Provide technical support and troubleshooting for telecommunications, wireless, and network-related issues.
- Help ensure the security, integrity, and availability of telecommunications systems and data.
- Coordinate with departments, stakeholders, vendors, and technical teams to support effective integration of telecommunications and network systems.
- Participate in quality improvement and patient safety initiatives.
- Follow Network Engineering services, policies, and procedures, and document work accurately in incident logs and status updates.
- Take on other related support tasks and responsibilities as assigned.
Qualifications
- Bachelor’s degree in Computer Science, a related technical field, or equivalent experience.
- 5–7 years of experience in a telecommunications analyst, network engineering, or related role; health care experience is preferred.
- 5+ years of experience with networking and internetworking devices and software, including support for large, mission-critical internetworks.
- Valid wireless certification such as CCNA Wireless, CWNA, or ECSE.
- Cisco Certified Network Associate (CCNA) or Cisco Certified Network Professional (CCNP) certification is desirable.
Technical Skills and Experience
- Strong knowledge of Cisco wireless controllers and wireless access points.
- Strong Wireless design and survey experience using Ekahau or similar software.
- Strong 802.11 and RF knowledge, wireless troubleshooting skills, and experience with tools such as AirCheck or Sidekick.
- Strong Experience with Cisco DNAC/CATC and fabric-based wireless technology.
- Strong Knowledge of VoIP and wired/wireless QoS.
- Experience managing wireless environments at a campus scale or larger.
- Experience with Cisco Spaces, CMX, MSE, and RTLS.
- Experience supporting and troubleshooting client endpoints in MDM and/or BYOD environments.
- Knowledge of 802.1X protocol and integration with ISE or other AAA solutions.
- Experience with Cisco 9800 series controllers and Wi-Fi 6 generation access points is desirable.
- Packet analysis experience is desirable.
- Knowledge of wireless APIs and programmable interfaces, such as Python and NETCONF/YANG, is desirable.
What Will Help You Succeed
- Strong customer service mindset and a collaborative approach to problem solving.
- Excellent written and verbal communication skills.
- Ability to manage multiple projects and priorities in a fast-paced environment.
- Strong analytical, troubleshooting, and problem-solving skills.
- Self-directed work style with the ability to learn new technologies and follow through on commitments.
- Dependability in providing regular status updates and maintaining detailed incident documentation.
- Comfort working with stakeholders across departments to understand needs and support effective solutions.
Additional Job Details (if applicable)
Hybrid Working Model
- M-F Eastern Business Hours required
- 9a-530pm ET required
- At least 3-4 days/wk onsite at Assembly Row, Somerville
- A quiet, secure, compliant workspace is required for remote workdays, and will be viewed and confirmed via Microsoft Teams Video on day 1 for all remote and/or hybrid hires
- MGB will ensure that candidates have a HIPAA-compliant workspace (a dedicated, private workspace that is free from distraction and separate from others. Free of dependent care)
- This role may require occasional after-hours or weekend work for tasks that cannot be completed during normal business hours.
- The engineer is also expected to participate in the Network Engineering on-call rotation and carry a pager and/or cell phone for 24x7 coverage during assigned periods.
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
Grade
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
At Mass General Brigham Digital, technology is central to how we deliver care, advance research, and improve the employee and patient experience. Our team brings together established and emerging technologies to create strategic, clinical, and operational value across the enterprise.
We are looking for a collaborative, detail-oriented engineer who enjoys solving complex network challenges, supporting mission-critical environments, and helping modernize infrastructure through automation and thoughtful design.
Why Join Us
- Support technology that helps care teams, researchers, and employees do their best work across a leading integrated health care system.
- Contribute to network reliability, security, and modernization in a large, mission-critical environment.
- Work with colleagues who value inclusion, continuous improvement, learning, teamwork, and thoughtful innovation.
- Build expertise across wireless, voice, LAN/WAN, automation, and infrastructure-as-code practices.
About the Role
Reporting to the Manager of Network Engineering, the Senior Network Engineer monitors work requests, provisioning queues, and incident queues through a computerized tracking system. In this role, you will take ownership of incoming requests, collaborate with teammates, and help ensure that network and telecommunications services remain available, secure, and aligned with organizational needs.
What You’ll Do
- Monitor and manage incoming network engineering work, provisioning workflows, and incident requests.
- Support and automate highly available network infrastructure across LAN and WAN environments.
- Use scripting, automation, and infrastructure-as-code practices to standardize and simplify network hardware and software deployment, configuration, and management.
- Apply continuous integration and continuous delivery/deployment practices to help ensure reliable, repeatable delivery of network and data solutions.
- Provide technical support and troubleshooting for telecommunications, wireless, and network-related issues.
- Help ensure the security, integrity, and availability of telecommunications systems and data.
- Coordinate with departments, stakeholders, vendors, and technical teams to support effective integration of telecommunications and network systems.
- Participate in quality improvement and patient safety initiatives.
- Follow Network Engineering services, policies, and procedures, and document work accurately in incident logs and status updates.
- Take on other related support tasks and responsibilities as assigned.
Qualifications
- Bachelor’s degree in Computer Science, a related technical field, or equivalent experience.
- 5–7 years of experience in a telecommunications analyst, network engineering, or related role; health care experience is preferred.
- 5+ years of experience with networking and internetworking devices and software, including support for large, mission-critical internetworks.
- Valid wireless certification such as CCNA Wireless, CWNA, or ECSE.
- Cisco Certified Network Associate (CCNA) or Cisco Certified Network Professional (CCNP) certification is desirable.
Technical Skills and Experience
- Strong knowledge of Cisco wireless controllers and wireless access points.
- Strong Wireless design and survey experience using Ekahau or similar software.
- Strong 802.11 and RF knowledge, wireless troubleshooting skills, and experience with tools such as AirCheck or Sidekick.
- Strong Experience with Cisco DNAC/CATC and fabric-based wireless technology.
- Strong Knowledge of VoIP and wired/wireless QoS.
- Experience managing wireless environments at a campus scale or larger.
- Experience with Cisco Spaces, CMX, MSE, and RTLS.
- Experience supporting and troubleshooting client endpoints in MDM and/or BYOD environments.
- Knowledge of 802.1X protocol and integration with ISE or other AAA solutions.
- Experience with Cisco 9800 series controllers and Wi-Fi 6 generation access points is desirable.
- Packet analysis experience is desirable.
- Knowledge of wireless APIs and programmable interfaces, such as Python and NETCONF/YANG, is desirable.
What Will Help You Succeed
- Strong customer service mindset and a collaborative approach to problem solving.
- Excellent written and verbal communication skills.
- Ability to manage multiple projects and priorities in a fast-paced environment.
- Strong analytical, troubleshooting, and problem-solving skills.
- Self-directed work style with the ability to learn new technologies and follow through on commitments.
- Dependability in providing regular status updates and maintaining detailed incident documentation.
- Comfort working with stakeholders across departments to understand needs and support effective solutions.
Additional Job Details (if applicable)
Hybrid Working Model
- M-F Eastern Business Hours required
- 9a-530pm ET required
- At least 3-4 days/wk onsite at Assembly Row, Somerville
- A quiet, secure, compliant workspace is required for remote workdays, and will be viewed and confirmed via Microsoft Teams Video on day 1 for all remote and/or hybrid hires
- MGB will ensure that candidates have a HIPAA-compliant workspace (a dedicated, private workspace that is free from distraction and separate from others. Free of dependent care)
- This role may require occasional after-hours or weekend work for tasks that cannot be completed during normal business hours.
- The engineer is also expected to participate in the Network Engineering on-call rotation and carry a pager and/or cell phone for 24x7 coverage during assigned periods.
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
Grade
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
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Who's Hiring
- Amazon18
- Fluidstack6
- TikTok4
- Collabera4
- Indiana University Health4
Top Industries Hiring
- Technology & Software56
- Healthcare & Medical Services11
- Consulting & Professional Services10
- Education9
- Staffing & Recruiting8
Mid Level Network Support Analyst Jobs: Frequently Asked Questions
How do I get a mid level network support analyst job?
Position your experience around ownership, not just task completion. Highlight projects where you diagnosed complex network issues independently, coordinated with cross-functional teams, or improved system reliability. Certifications like CompTIA Network+, CCNA, or similar credentials strengthen your application. Tailor your resume to show measurable outcomes, such as reduced downtime or faster incident resolution, rather than listing daily responsibilities.
Which companies hire mid level network support analysts?
Companies hiring mid level network support analysts right now include Amazon, Fluidstack, and TikTok, based on current listings on Migrate Mate as of November 2026. At this level, hiring tends to come from mid-size to enterprise organizations with established IT infrastructure teams that need analysts who can work with real autonomy.
Are there remote mid level network support analyst jobs?
Yes, though availability varies by employer and infrastructure requirements. About 33% of mid level network support analyst openings are remote or hybrid as of November 2026, reflecting broader IT industry flexibility. Roles involving hands-on hardware support or on-site network maintenance are more likely to require in-person presence, while monitoring and helpdesk-adjacent positions offer more location flexibility.
How do I move up to a mid level network support analyst role?
Moving into a mid level role comes from consistently taking on greater complexity over your first few years. Build depth in areas like network protocols, security fundamentals, and ticketing systems. Volunteer for projects that require end-to-end ownership rather than just responding to escalations. Demonstrating that you can diagnose root causes independently and document solutions that others can follow signals readiness for mid level responsibilities.
Which industries hire the most mid level network support analysts?
Mid Level network support analyst roles concentrate in Technology & Software, Healthcare & Medical Services, and Consulting & Professional Services, based on current listings on Migrate Mate as of November 2026. These sectors rely on continuous network uptime and have the infrastructure scale that justifies dedicated mid level support staff who can handle escalations and contribute to longer-term reliability planning.