Operations Coordinator Jobs in Andover, MA

Job Title: Network Engineer II – Satellite / Teleport Operations

Location: Onsite (5x per week)

Experience Level: 3–5 years

Work Schedule: 24x7 rotational shifts, on-call support required

Job Summary

We are seeking a Teleport Engineering and Operations Engineer to support the installation, monitoring, testing, and maintenance of satellite earth station (teleport) infrastructure. This role ensures continuous operation of RF-based satellite communication systems and associated IP network services. The ideal candidate will have hands-on experience in satellite communications, RF systems, and IP networking, with the ability to troubleshoot and restore services in a fast-paced 24/7 operational environment.

Key Responsibilities

- Monitor and maintain satellite earth station (teleport) operations and associated communication systems.
- Perform testing and diagnostic procedures on RF, IF, and baseband equipment.
- Troubleshoot and restore satellite and IP network services using standard tools and procedures.
- Monitor network performance, alarms, and service levels to ensure system availability.
- Support installation, configuration, and testing of satellite communication equipment (antennas, modems, routers, switches, multiplexers, and cabling).
- Coordinate service turn-up activities with internal teams, vendors, and customers.
- Perform routine and emergency restoration procedures during outages, including power failures.
- Monitor terrestrial and satellite links for anomalies and initiate escalation procedures when required.
- Maintain compliance with Standard Operating Procedures (SOPs) and operational standards.
- Collaborate with internal engineering teams, vendors, and customers to ensure service continuity.
- Provide support for government, international, and enterprise customer circuits.

Required Qualifications

- Bachelor’s degree in Electronics, Telecommunications, Networking, or related field OR 3+ years of relevant experience.
- Minimum 3 years of experience in Satellite Network Communications or teleport/earth station operations.
- Strong understanding of RF systems, satellite communication principles, and signal flow (RF, IF, baseband).
- Experience in IP networking technologies (routing, switching, troubleshooting).
- Ability to work in 24x7 rotational shift environments including weekends and on-call support.
- Strong troubleshooting and diagnostic skills using network and RF test equipment.
- Valid driver’s license (if required for site support activities).

Preferred Qualifications

- CCNA or CCNP certification.
- Experience in teleport, earth station, or satellite operations center (SOC/NOC).
- Military or aerospace satellite communications experience.
- Familiarity with RF test equipment (spectrum analyzers, signal generators, power meters).
- Experience with vendor coordination and service activation/turn-up processes.
- Strong documentation and incident reporting skills.

Work Environment

- Worksite-based role in a mission-critical satellite operations facility.
- Requires shift flexibility including nights, weekends, and holidays.
- High availability environment with strict SLA requirements.