Operations Jobs in Las Vegas, NV

JOB SUMMARY

Red Rock Property Services is seeking a highly organized, hands-on, and results-driven Operations Manager to oversee the day-to-day operations of our Commercial Property Services business. This position serves as the General Manager's right hand and is responsible for ensuring operational excellence, accountability, communication, and execution across all departments.

The Operations Manager will provide leadership for field operations, scheduling, customer service, safety, and administrative functions while driving process improvements and supporting strategic initiatives. This role requires a strong leader who can effectively communicate with both executive leadership and frontline employees, particularly within a bilingual (English/Spanish) workforce.

The ideal candidate is highly organized, thrives in a fast-paced environment, and possesses exceptional leadership, communication, and problem-solving skills

SCHEDULING & WORKFORCE MANAGEMENT

· Oversee scheduling and dispatch functions to maximize crew efficiency and equipment utilization.

· Review labor forecasts and staffing requirements.

· Coordinate emergency response and after-hours service requests.

· Ensure proper staffing levels and resource allocation across all divisions.

· Monitor field productivity and labor performance.

FIELD OPERATIONS & QUALITY ASSURANCE

· Conduct routine job site visits and inspections.

· Support field supervisors and crews in resolving operational issues.

· Ensure company quality standards are consistently met.

· Address customer concerns and implement corrective action plans when necessary.

· Monitor project progress and completion.

FINANCIAL & ADMINISTRATIVE MANAGEMENT

· Assist the General Manager with:

· Budget management

· Cost controls

· Labor analysis

· Equipment expenditures

· Revenue forecasting

· Profitability reporting

· Review job costing reports and identify opportunities for increased efficiency and profitability.

· Monitor invoicing timelines and support collections efforts.

· Assist Accounting with operational information required for billing and financial reporting.

LEADERSHIP & TEAM DEVELOPMENT

· Recruit, interview, onboard, and develop operational personnel.

· Coach and mentor supervisors, coordinators, and administrative staff.

· Conduct performance evaluations and establish employee development plans.

· Support employee engagement and retention initiatives.

· Promote RRPS's Core Values:

· Responsibility

· Respect

· Professionalism

· Service

· Help implement and reinforce the company's Vision 2028 and Vivid Vision initiatives.

CLIENT RELATIONS

· Serve as an escalation point for clients and internal teams.

· Build and maintain strong customer relationships.

· Participate in key customer meetings and project planning sessions.

· Ensure exceptional customer service and timely issue resolution.

· Support sales efforts by coordinating operational execution of new business opportunities.

SAFETY & COMPLIANCE

· Promote and enforce a culture of safety throughout the organization.

· Ensure compliance with:

· OSHA regulations

· ANSI standards

· Company safety policies

· Customer-specific safety requirements

· Coordinate safety meetings and training sessions.

· Monitor incident investigations and corrective action plans.

· Maintain compliance documentation and certifications.

REQUIRED QUALIFICATIONS

· Bachelor’s degree in business, Operations Management, Construction Management, or related field preferred.

· Equivalent experience will be considered.

· Minimum of 7 years of management experience in:

· Commercial Services

· Construction

· Facilities Management

· Property Services

· Service Industry Operations

· Minimum of 3 years managing supervisors and multiple departments.

· Fluency in English and Spanish required.

· Strong financial acumen and understanding of P&L management.

· Experience managing field service operations.

· Strong computer proficiency and systems experience.

Pay: $95,000.00 - $110,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person