Operations Lead Jobs in Washington, DC
Operations Lead jobs in Washington, District of Columbia are in strong demand, concentrated in the Capitol Hill corridor, Navy Yard, and NoMa across federal contracting, nonprofit management, and tech-adjacent services. Employers hiring right now include Booz Allen Hamilton, LMI, and Uber. Find a role that fits below and apply directly.
Find Operations Lead JobsOverview
Open roles20
Top employerBooz Allen Hamilton
Work type50% On-site
Top credentialBachelor's degree
Companies hiring19
Showing 5 of 20+ Operations Lead jobs
IT Operations Analyst II (Service Desk Lead)
We won't show you this job again
Added 2d ago
OTJ Architects
IT Operations Analyst II (Service Desk Lead)
Washington, District of Columbia
Added 2d ago
Mission Operations Lead
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Added 3d ago
Forterra
Mission Operations Lead
Washington, District of Columbia
Added 3d ago
Deputy Program Manager / Operations Lead
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Added 3d ago
Applied Training Solutions
Deputy Program Manager / Operations Lead
Washington, District of Columbia
Added 3d ago
Team Lead, OnSite Operations- Fairfax, VA
We won't show you this job again
Added 1w ago
Stryker
Team Lead, OnSite Operations- Fairfax, VA
Washington, District of Columbia
Added 1w ago
Lead of Threat Operations Support, Mandiant, Google Cloud
We won't show you this job again
Added 1w ago
Google
Lead of Threat Operations Support, Mandiant, Google Cloud
Washington, District of Columbia
Added 1w ago
Added 2d ago
IT Operations Analyst II (Service Desk Lead)
OTJ Architects·Washington, District of Columbia
Job functions:
$75k - $85k/yr
51-200 employees
Job Description
IT Operations Analyst II (Service Desk Lead)
Washington, D.C.
Job Description:
The Service Desk Lead and IT Operations Analyst is responsible for day-to-day IT support operations and escalation management, ensuring a responsive, high-quality technology experience for employees. This role serves as the primary Level 2 escalation point, while also providing hands-on technical ownership of endpoint management, Microsoft 365, and identity/access processes. This is a doer-Leader role, balancing technical execution, operational ownership, and mentoring of team members without direct people management responsibilities.
Responsibilities:
Responsibilities:
- Act as the primary escalation point for Level 1 service desk issues
- Troubleshoot and resolve complex hardware, software, and access issues
- Monitor ticket queues, prioritize work, and ensure SLAs are met
- Assist with reporting on ticket trends, SLA performance, and operational health indicators
- Identify recurring problems and drive root cause resolution
- Maintain and improve knowledge base and support documentation
- Provide day-to-day guidance, mentoring, and support to IT support staff
- Assist with onboarding, training, and quality control of service desk work
- Reinforce strong customer service standards across the IT team
- Own endpoint management (laptops, devices, lifecycle management)
- Coordinate endpoint patching, operating system updates, application updates, and compliance reporting
- Monitor device health and proactively remediate systems falling out of compliance
- Support and maintain Microsoft 365 (Teams, Outlook, SharePoint, OneDrive)
- Troubleshoot user environment issues to ensure productivity and uptime
- Manage user provisioning and deprovisioning
- Maintain access controls, permissions, and role-based access
- Partner with IT leadership to ensure security and compliance standards
- Coordinate and execute employee onboarding activities to ensure consistent Day 1 experience
- Provision and deploy laptops, peripherals, software, and access for new hires
- Manage employee transfers, equipment refreshes, and role changes
- Execute offboarding activities, including account deactivation, access removal, and equipment recovery
- Maintain accurate hardware and software asset inventories
- Manage asset assignment, warranty tracking, refresh planning, and retirement processes
- Partner closely with HR to improve lifecycle workflows
- Standardize and improve IT processes and workflows
- Develop clear documentation and operating procedures
- Support small IT infrastructure and workplace technology projects
Qualifications:
- 3+ years of IT support or service desk experience
- Strong experience with:
- Microsoft 365 administration
- Endpoint/device management, including Intune
- Identity and access management
- Supporting Autodesk, Adobe Creative Cloud, Bluebeam, or other AEC-industry applications
- Experience acting as an escalation point (Level 2 or senior support)
- Prior experience mentoring or supporting junior staff
- Strong communication skills and customer-service mindset
About OTJ:
OTJ is a premier architecture and design firm with offices in Washington, D.C., New York City, Miami, San Francisco, Boston, Dallas, and Chicago. For 35+ years we have experienced an unparalleled and uninterrupted growth trajectory fueled by the design of award-winning projects for leading organizations across North America. We pride ourselves on our diverse and inclusive team as we continue our dynamic growth. We are now poised to further expand our reach and believe your skills and experience will be an asset to the ongoing success of our team. We are confident that OTJ will offer you the opportunity to do your best, most creative work in a dynamic atmosphere that welcomes fresh ideas.
Application:
Application:
Qualified candidates should send resume and relevant work samples to HR@otj.com. Email must include number of years of IT support desk experience and if a U.S. citizen. Because this position may support federal government projects that require U.S. citizenship as a bona fide occupational qualification, we are unable to move forward with candidates who do not meet this requirement.
Equal Employment Opportunity Statement:
OTJ is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, genetic information, veteran status, or any other protected characteristic under federal, state, or local law.
OTJ is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, genetic information, veteran status, or any other protected characteristic under federal, state, or local law.
OTJ Architects
IT Operations Analyst II (Service Desk Lead)
Washington, District of Columbia
Added 2d ago51-200 employees
Job functions:
$75k - $85k/yr
Job Description
IT Operations Analyst II (Service Desk Lead)
Washington, D.C.
Job Description:
The Service Desk Lead and IT Operations Analyst is responsible for day-to-day IT support operations and escalation management, ensuring a responsive, high-quality technology experience for employees. This role serves as the primary Level 2 escalation point, while also providing hands-on technical ownership of endpoint management, Microsoft 365, and identity/access processes. This is a doer-Leader role, balancing technical execution, operational ownership, and mentoring of team members without direct people management responsibilities.
Responsibilities:
Responsibilities:
- Act as the primary escalation point for Level 1 service desk issues
- Troubleshoot and resolve complex hardware, software, and access issues
- Monitor ticket queues, prioritize work, and ensure SLAs are met
- Assist with reporting on ticket trends, SLA performance, and operational health indicators
- Identify recurring problems and drive root cause resolution
- Maintain and improve knowledge base and support documentation
- Provide day-to-day guidance, mentoring, and support to IT support staff
- Assist with onboarding, training, and quality control of service desk work
- Reinforce strong customer service standards across the IT team
- Own endpoint management (laptops, devices, lifecycle management)
- Coordinate endpoint patching, operating system updates, application updates, and compliance reporting
- Monitor device health and proactively remediate systems falling out of compliance
- Support and maintain Microsoft 365 (Teams, Outlook, SharePoint, OneDrive)
- Troubleshoot user environment issues to ensure productivity and uptime
- Manage user provisioning and deprovisioning
- Maintain access controls, permissions, and role-based access
- Partner with IT leadership to ensure security and compliance standards
- Coordinate and execute employee onboarding activities to ensure consistent Day 1 experience
- Provision and deploy laptops, peripherals, software, and access for new hires
- Manage employee transfers, equipment refreshes, and role changes
- Execute offboarding activities, including account deactivation, access removal, and equipment recovery
- Maintain accurate hardware and software asset inventories
- Manage asset assignment, warranty tracking, refresh planning, and retirement processes
- Partner closely with HR to improve lifecycle workflows
- Standardize and improve IT processes and workflows
- Develop clear documentation and operating procedures
- Support small IT infrastructure and workplace technology projects
Qualifications:
- 3+ years of IT support or service desk experience
- Strong experience with:
- Microsoft 365 administration
- Endpoint/device management, including Intune
- Identity and access management
- Supporting Autodesk, Adobe Creative Cloud, Bluebeam, or other AEC-industry applications
- Experience acting as an escalation point (Level 2 or senior support)
- Prior experience mentoring or supporting junior staff
- Strong communication skills and customer-service mindset
About OTJ:
OTJ is a premier architecture and design firm with offices in Washington, D.C., New York City, Miami, San Francisco, Boston, Dallas, and Chicago. For 35+ years we have experienced an unparalleled and uninterrupted growth trajectory fueled by the design of award-winning projects for leading organizations across North America. We pride ourselves on our diverse and inclusive team as we continue our dynamic growth. We are now poised to further expand our reach and believe your skills and experience will be an asset to the ongoing success of our team. We are confident that OTJ will offer you the opportunity to do your best, most creative work in a dynamic atmosphere that welcomes fresh ideas.
Application:
Application:
Qualified candidates should send resume and relevant work samples to HR@otj.com. Email must include number of years of IT support desk experience and if a U.S. citizen. Because this position may support federal government projects that require U.S. citizenship as a bona fide occupational qualification, we are unable to move forward with candidates who do not meet this requirement.
Equal Employment Opportunity Statement:
OTJ is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, genetic information, veteran status, or any other protected characteristic under federal, state, or local law.
OTJ is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, genetic information, veteran status, or any other protected characteristic under federal, state, or local law.
See All 20 Operations Lead Jobs in Washington
Find roles in Washington that match your experience and apply in just a few clicks.
Find Operations Lead JobsOperations Lead Job Market in Washington
Who's Hiring
Top Industries Hiring
- Consulting & Professional Services
Operations Lead Jobs in Washington: Frequently Asked Questions
How do I get a operations lead job in Washington?
Washington's operations lead market is driven by federal contractors, trade associations, and mission-driven nonprofits headquartered near Capitol Hill and Dupont Circle. Candidates who understand government procurement cycles, compliance workflows, or program operations have a clear edge here. Tailoring your resume to show cross-functional coordination experience and familiarity with policy-adjacent environments will set you apart from generalist applicants in this city.
Which companies hire operations leads in Washington?
Washington operations lead roles are posted by Booz Allen Hamilton, LMI, and Uber and others right now, based on current listings on Migrate Mate as of July 2026. Washington's employer mix skews heavily toward government contractors, policy organizations, and healthcare systems, which means operations leads here often support complex, compliance-driven organizations rather than purely commercial ones.
Are there remote operations lead jobs in Washington?
Yes, though availability depends heavily on the role's hands-on requirements. About 50% of operations lead openings tied to Washington are remote or hybrid as of July 2026, with the higher end skewing toward policy, program, and administrative operations rather than facilities or logistics roles. Hybrid arrangements are especially common among Washington's large nonprofit and association employers.
How can I get a operations lead job in Washington with little or no experience?
The most realistic entry path in Washington is through operations coordinator or program associate roles at nonprofits, trade associations, or federal contractors, many of which are clustered in Foggy Bottom and the K Street corridor. These organizations frequently promote from within once you demonstrate process ownership and reliability. Volunteering with advocacy groups or interning at policy-focused organizations also builds the operational credibility Washington employers look for in junior candidates.
Which industries hire the most operations leads in Washington?
Washington operations lead roles concentrate in Consulting & Professional Services, based on current listings on Migrate Mate as of July 2026. Washington's outsized federal government presence, combined with its dense network of lobbying firms, think tanks, and defense contractors, makes it one of the few metro areas where operations roles in the public-affairs and policy sectors rival private industry in volume.
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See All 20 Operations Lead Jobs in Washington
Find roles in Washington that match your experience and apply in just a few clicks.
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