Operations Lead Jobs in District of Columbia
Operations Lead jobs in District of Columbia concentrate heavily in federal contracting, nonprofit management, technology services, and healthcare administration, with demand at every level from team supervisor to senior program operations manager. Most hiring clusters in Washington DC proper, where anchor employers such as Booz Allen Hamilton, Leidos, and AARP maintain large operational footprints. The most in-demand specialties right now are program operations, logistics coordination, and process improvement. Scan the live roles below and apply to whichever ones fit.
Find Operations Lead JobsOverview
Showing 5 of 20+ Operations Lead jobs
Responsibilities:
- Act as the primary escalation point for Level 1 service desk issues
- Troubleshoot and resolve complex hardware, software, and access issues
- Monitor ticket queues, prioritize work, and ensure SLAs are met
- Assist with reporting on ticket trends, SLA performance, and operational health indicators
- Identify recurring problems and drive root cause resolution
- Maintain and improve knowledge base and support documentation
- Provide day-to-day guidance, mentoring, and support to IT support staff
- Assist with onboarding, training, and quality control of service desk work
- Reinforce strong customer service standards across the IT team
- Own endpoint management (laptops, devices, lifecycle management)
- Coordinate endpoint patching, operating system updates, application updates, and compliance reporting
- Monitor device health and proactively remediate systems falling out of compliance
- Support and maintain Microsoft 365 (Teams, Outlook, SharePoint, OneDrive)
- Troubleshoot user environment issues to ensure productivity and uptime
- Manage user provisioning and deprovisioning
- Maintain access controls, permissions, and role-based access
- Partner with IT leadership to ensure security and compliance standards
- Coordinate and execute employee onboarding activities to ensure consistent Day 1 experience
- Provision and deploy laptops, peripherals, software, and access for new hires
- Manage employee transfers, equipment refreshes, and role changes
- Execute offboarding activities, including account deactivation, access removal, and equipment recovery
- Maintain accurate hardware and software asset inventories
- Manage asset assignment, warranty tracking, refresh planning, and retirement processes
- Partner closely with HR to improve lifecycle workflows
- Standardize and improve IT processes and workflows
- Develop clear documentation and operating procedures
- Support small IT infrastructure and workplace technology projects
- 3+ years of IT support or service desk experience
- Strong experience with:
- Microsoft 365 administration
- Endpoint/device management, including Intune
- Identity and access management
- Supporting Autodesk, Adobe Creative Cloud, Bluebeam, or other AEC-industry applications
- Experience acting as an escalation point (Level 2 or senior support)
- Prior experience mentoring or supporting junior staff
- Strong communication skills and customer-service mindset
Application:
OTJ is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, genetic information, veteran status, or any other protected characteristic under federal, state, or local law.
Responsibilities:
- Act as the primary escalation point for Level 1 service desk issues
- Troubleshoot and resolve complex hardware, software, and access issues
- Monitor ticket queues, prioritize work, and ensure SLAs are met
- Assist with reporting on ticket trends, SLA performance, and operational health indicators
- Identify recurring problems and drive root cause resolution
- Maintain and improve knowledge base and support documentation
- Provide day-to-day guidance, mentoring, and support to IT support staff
- Assist with onboarding, training, and quality control of service desk work
- Reinforce strong customer service standards across the IT team
- Own endpoint management (laptops, devices, lifecycle management)
- Coordinate endpoint patching, operating system updates, application updates, and compliance reporting
- Monitor device health and proactively remediate systems falling out of compliance
- Support and maintain Microsoft 365 (Teams, Outlook, SharePoint, OneDrive)
- Troubleshoot user environment issues to ensure productivity and uptime
- Manage user provisioning and deprovisioning
- Maintain access controls, permissions, and role-based access
- Partner with IT leadership to ensure security and compliance standards
- Coordinate and execute employee onboarding activities to ensure consistent Day 1 experience
- Provision and deploy laptops, peripherals, software, and access for new hires
- Manage employee transfers, equipment refreshes, and role changes
- Execute offboarding activities, including account deactivation, access removal, and equipment recovery
- Maintain accurate hardware and software asset inventories
- Manage asset assignment, warranty tracking, refresh planning, and retirement processes
- Partner closely with HR to improve lifecycle workflows
- Standardize and improve IT processes and workflows
- Develop clear documentation and operating procedures
- Support small IT infrastructure and workplace technology projects
- 3+ years of IT support or service desk experience
- Strong experience with:
- Microsoft 365 administration
- Endpoint/device management, including Intune
- Identity and access management
- Supporting Autodesk, Adobe Creative Cloud, Bluebeam, or other AEC-industry applications
- Experience acting as an escalation point (Level 2 or senior support)
- Prior experience mentoring or supporting junior staff
- Strong communication skills and customer-service mindset
Application:
OTJ is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, genetic information, veteran status, or any other protected characteristic under federal, state, or local law.
See All 20 Operations Lead Jobs in District of Columbia
Find roles in District of Columbia that match your experience and apply in just a few clicks.
Find Operations Lead JobsOperations Lead Jobs by City in District of Columbia
Where District of Columbia roles are concentrated, by current openings.
Operations Lead Job Market in District of Columbia
A snapshot from current District of Columbia openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Consulting & Professional Services
What District of Columbia Employers Look For
The qualifications that appear most often in operations lead jobs across District of Columbia.
- Bachelor's degree in business administration, operations management, or a related field required
- Three or more years of experience leading cross-functional teams or operations units
- Demonstrated ability to manage budgets, workflows, and vendor or contractor relationships
- Proficiency with project management tools such as Asana, Jira, or Microsoft Project
- Experience with process improvement methodologies such as Lean, Six Sigma, or Agile
- Strong written and verbal communication skills for reporting to senior District of Columbia leadership
Operations Lead Jobs in District of Columbia: Frequently Asked Questions
How do you become a operations lead in District of Columbia?
Most operations lead roles in District of Columbia require a bachelor's degree in business, operations, or a related field, though federal contracting employers often value relevant work experience equally. There is no state-issued license specific to operations leads in DC. Candidates typically move into the role after building experience in coordinator, analyst, or associate operations positions, and many DC employers, especially in the federal contractor and nonprofit sectors, promote from within after demonstrated team leadership.
Which companies hire operations leads in District of Columbia?
District of Columbia operations lead roles are posted by Booz Allen Hamilton, LMI, and Uber and others right now, based on current listings on Migrate Mate as of July 2026. DC's concentration of federal agencies, large contractors, and mission-driven nonprofits means hiring is relatively consistent throughout the year across a wide range of industries.
Which District of Columbia cities have the most operations lead jobs?
Washington account for the largest share of operations lead openings in District of Columbia. Washington DC drives the bulk of postings because of its dense concentration of federal contractors, associations, and technology services firms, while adjacent areas see demand from large employers with regional campuses or satellite offices tied to the federal ecosystem.
Are there remote operations lead jobs in District of Columbia?
Yes, and more than many comparable roles, because operations leads in DC frequently work in policy, program management, and technology services rather than purely physical operations. About 50% of operations lead openings tied to District of Columbia are remote or hybrid as of July 2026, reflecting the strong desk-based and analytical nature of the role here. Program operations and data-driven process roles tend to be the most remote-accessible.
How can I get hired as a operations lead in District of Columbia with little or no experience?
The most realistic entry path is through operations coordinator or program associate roles at DC-area federal contractors, nonprofits, or healthcare organizations, where structured team environments allow you to build supervisory experience quickly. Large DC employers such as government contractors and major associations regularly post associate-level operations roles that serve as a direct pipeline to lead positions. Earning a project management certification gives candidates a measurable edge when competing for early-career operations opportunities in this market.
Where can I find and apply to operations lead jobs in District of Columbia?
You can find and apply to operations lead jobs in District of Columbia on Migrate Mate, which lists current DC openings across industries. Search the available roles, identify the ones that match your background and interests, and apply directly to the employers posting them. No signup is required to see the listings.
See All 20 Operations Lead Jobs in District of Columbia
Find roles in District of Columbia that match your experience and apply in just a few clicks.
Find Operations Lead Jobs