Operations Performance Manager Jobs
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Job Title: Ticket Operations & Systems Manager
Position Type: Full Time
Location: Tampa, FL (USL Headquarters)
Overview of the United Soccer League (USL)
The United Soccer League (USL) is shaping the future of American soccer through the largest connected soccer ecosystem in the United States. With a presence in more than 200 communities nationwide, the USL unites every level of the game — from youth development to Division One professional competition — across both men’s and women’s pathways.
Rooted in community and driven by a bold vision, the USL is turning local passion into nationwide momentum by giving every fan a home, every player a pathway, and every community a place in American soccer’s exciting next chapter.
United for Soccer.
Position Purpose
The role administers the Approved Ticketing Partner program, is the escalation point between Clubs and partner platforms, vets new platforms, advises Club ticket operations staff, and supports Club data intake and standards with USL Business Intelligence.
- Administer the Approved Ticketing Partner program: partner onboarding, Club enrollment, compliance, revenue reconciliation, and service levels.
- Own day-to-day partner relationships and escalate commercial matters to CPG leadership.
- Evaluate current and prospective platforms and recommend additions to USL leadership.
- Maintain a platform map of each Club’s platform, renewal date, and ops staffing.
- Serve as the league’s systems expert and first escalation point for Club platform issues.
- Audit Club platform setup (event builds, price codes, holds, plans, resale, access control).
- Advise Club ops staff on renewals, inventory, distribution, game-day ops, and settlements.
- Build operations plans for playoff, cup, and short-notice events, including quick-turn builds, season ticket holder priority access, and visiting supporter allocations.
- Support Club platform transitions, stadium moves, and new-Club launches.
- Develop Club SOPs and setup guides; lead the ops segment of league ticketing calls.
- Assist with monthly Club data intake, follow-up, and quality checks before league reporting.
- Set and audit attendance (distributed, scanned, announced) and ticket coding standards.
- Partner with USL BI to automate platform data feeds and reduce manual Club submissions.
- Prepare recurring reports and help the Ticketing Strategist measure initiative outcomes.
- Other duties/responsibilities as assigned.
Qualifications
- Bachelor’s Degree in Sport Management, Marketing, Business, or related/alternate field of study required.
- 3+ years in ticket operations, box office, or ticketing systems with a team, venue, or vendor.
- Hands-on administrator experience with a primary platform (e.g., Ticketmaster/Archtics, SeatGeek, Vivenu, Tickets.com/ProVenue), including event builds and season plans.
- Experience with inventory management, open distribution, resale, and access control tools.
- Advanced Excel skills (pivot tables, lookups, data cleaning, and recurring reports).
- Experience managing vendor relationships or supporting a platform evaluation.
- Self-starter with strong project management, organization, and attention to detail.
- Strong communication skills with executives, member Clubs, and external partners.
- Preferred experience with a platform migration, stadium move, or new-team launch.
- Preferred experience with Power BI/Tableau, SQL, or CRM integration (e.g., Salesforce, HubSpot, KORE).
- Preferred experience with grounding ticket sales and pricing to connect operations decisions to revenue.
- Must have U.S. work authorization.
Work Environment
Currently, USL HQ operates on a hybrid work model. From Monday to Thursday, team members gather in person to harness the power of face-to-face collaboration. This not only strengthens the bonds within the team but also enhances communication and innovation. On Fridays, we transition to a remote work setup, providing our team with the flexibility to manage their tasks in an environment of their choosing.
Typical USL HQ hours are Monday – Friday 8:30am – 5:30pm ET. Evenings, weekends, occasional holidays, and travel may be necessary based on business demands.
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Find JobsOperations Performance Manager Job Market
Who's Hiring
- Abco Maintenance19
- Crowe4
- Invenergy4
- DOW3
- Trinzic3
Top Industries Hiring
- Investment & Asset Management
- Technology & Software
- Insurance
- Automotive
- Construction & Real Estate
What Employers Look For
The qualifications that appear most often in operations performance manager jobs.
- Five or more years of experience in operations management, process improvement, or performance analysis
- Proficiency with Lean, Six Sigma, or other continuous improvement methodologies, often with certification
- Strong data analysis skills using tools such as Excel, Power BI, Tableau, or SQL
- Experience building and tracking KPIs, operational dashboards, and performance reporting frameworks
- Ability to lead cross-functional teams and drive change across departments without direct authority
- Bachelor's degree in business, industrial engineering, operations management, or a related field
Tips for Your Operations Performance Manager Job Search
Quantify your process improvement results
Hiring managers for this role want hard numbers, not vague claims. Replace phrases like 'improved efficiency' with the actual metric: cycle time reduced by X%, throughput increased, or cost per unit lowered. Concrete outcomes separate you from every other applicant.
Align your resume to the right methodology
Job postings for this role split sharply between Lean, Six Sigma, and Agile-based environments. Read each posting carefully and mirror its language. If you hold a certification like a Lean Green Belt, place it prominently so it clears keyword filters in applicant tracking systems.
Target postings by industry vertical
An operations performance manager role in healthcare operations differs significantly from one in supply chain or financial services. Filter your search by industry so your application speaks directly to sector-specific KPIs, compliance requirements, and the systems those employers actually use.
Apply early to roles that fit
Migrate Mate lists operations performance manager openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare a case study for the interview
Expect at least one structured problem-solving exercise or case study in your interview. Walk in ready to describe a full performance improvement cycle: the baseline problem, the data you used, the intervention you designed, and the measured outcome. Vague stories get screened out fast.
Negotiate using benchmark data, not gut feel
When an offer comes, reference BLS occupational wage data for your metro area and industry. Frame your counter around your specific methodology credentials and the revenue or cost impact you documented. A data-backed ask lands better than a personal preference at this level.
Operations Performance Manager Jobs: Frequently Asked Questions
Which companies are hiring the most operations performance managers?
Abco Maintenance, Crowe, and Invenergy are hiring the most operations performance managers right now, with openings concentrated in Illinois, Texas, and New York, based on current listings on Migrate Mate as of November 2026. Demand is highest at large employers in logistics, healthcare systems, and financial services operations.
How many operations performance manager jobs are remote?
About 80% of operations performance manager openings are fully remote or hybrid as of November 2026, though the share varies by industry. Performance analytics and reporting functions tend to be the most remote-friendly, while roles tied to physical plant operations, warehouse management, or on-site process improvement typically require an in-person presence.
How do you become an operations performance manager?
Start by building hands-on experience in a process-focused operations role, such as operations analyst, process engineer, or team lead. Develop fluency in data analysis and at least one continuous improvement methodology, then earn a relevant certification like a Lean Green Belt or Six Sigma certification. Progress by owning measurable improvement projects with documented business outcomes, then move into a management track that expands your scope across departments.
Can you get hired as an operations performance manager with limited experience?
Getting hired at the manager level with little direct experience is competitive, but achievable with the right positioning. Focus on roles titled operations analyst, performance analyst, or process improvement specialist to build your foundation. Demonstrating ownership of a specific efficiency or cost-reduction project, even at a small scale, matters more than years of service. A Lean or Six Sigma certification signals seriousness when your experience is thin.
What does the operations performance manager interview process look like?
Most employers run a multi-stage process starting with a recruiter screen, followed by a hiring manager interview focused on your background and methodology knowledge. A technical or case-study round typically follows, where you walk through a real or hypothetical performance problem and your approach to solving it. Final rounds often include a panel interview with cross-functional stakeholders whose buy-in you would need in the role.
Where can I find and apply to operations performance manager jobs?
You can find and apply to operations performance manager jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your industry, methodology background, and seniority level, then apply directly to each listing that fits your experience and goals.
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