OPT Business Operations Analyst Jobs
Business Operations Analyst roles are among the more OPT-friendly positions in corporate America, with many large employers filing LCAs regularly for this job title. Your F-1 OPT gives you up to 12 months of work authorization, extendable to 36 months with a STEM extension if your degree qualifies.
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The NA Delivery Service Partner (DSP) Performance Org exists to drive accountability, quality, and safety across Amazon's last mile delivery network. Our mission is to ensure that our Delivery Service Partners consistently raise the bar on customer experience and delivery quality, while actively protecting the health of the network and mitigating risk to Amazon and the communities we serve.
The DFI Performance Ops team serves as the operational backbone for multiple high-impact programs across the Delivery Service Partner and Last Mile organization. We provide these programs with operational support, including case management, high-judgment investigations, data analysis, and process improvement.
As a Performance Ops Specialist II, you will be an individual contributor operating at the intersection of operations, investigations, and cross-functional partnerships. In this role, you will conduct complex, high-judgment investigations and data-driven research that directly inform consequential decisions affecting DSPs and DSP drivers across the network. You will identify systemic process gaps, contribute to SOP development/refinement, and collaborate with Operations and Program Managers to implement scalable, lasting solutions. This requirements of this role demand the ability to manage ambiguity with confidence, balance competing priorities with sound judgment, and operate with a high degree of ownership — making it an ideal opportunity for someone who thrives in a fast-paced, high-stakes environment where their work has direct and visible impact.
Key job responsibilities
-
Executes high-judgment case investigations in accordance with established Standard Operating Procedures (SOPs), leveraging multiple Amazon internal tools to conduct thorough, accurate, and timely decision-making across supported programs.
-
Proactively identifies and escalates recurring issues, pain points, and operational risks to the appropriate stakeholders, ensuring timely resolution and visibility at the right levels of the organization.
-
Prepares and presents operational call-outs, findings, and recommendations to leadership during business reviews, communicating complex information clearly and with appropriate context.
-
Partners with cross-functional stakeholders across the Last Mile organization to operationally support programs that enable DSPs and DSP drivers to perform safely and successfully.
-
Applies broad, strategic thinking across the Last Mile space to develop holistic, scalable solutions that address both immediate operational needs and longer-term program health.
About the team
The Delivery Feedback and Insights (DFI) Performance Ops team is the operational backbone of Amazon's last mile accountability and safety programs. We partner with high-impact programs to deliver expert case management, high-judgment investigations, and data-driven process improvement at scale.
Our team is built on a culture of ownership, continuous improvement, and cross-functional collaboration. We move fast, think big, and hold ourselves to a high bar — because the decisions we make directly affect DSPs, DSP drivers, and the customers they serve. If you thrive in a dynamic environment where your work has real, visible impact, you'll find a home here.
BASIC QUALIFICATIONS
- Bachelor's degree, or 2+ years of Amazon (blue badge/FTE) experience
- Experience with Microsoft office tools like Word, Excel, Outlook, and OneNote
- Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines, or experience in a fast-paced, high-tech company
- Experience using Salesforce or other CRM tool
PREFERRED QUALIFICATIONS
- Experience with operations, risk, fraud investigations etc.
- Experience that includes strong analytical skills, attention to detail, and effective communication abilities
- Experience prioritizing and delivering projects on time in a fast-moving environment
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
LOCATION
USA, TN, Nashville - 16.82 - 28.07 USD hourly
DESCRIPTION
The NA Delivery Service Partner (DSP) Performance Org exists to drive accountability, quality, and safety across Amazon's last mile delivery network. Our mission is to ensure that our Delivery Service Partners consistently raise the bar on customer experience and delivery quality, while actively protecting the health of the network and mitigating risk to Amazon and the communities we serve.
The DFI Performance Ops team serves as the operational backbone for multiple high-impact programs across the Delivery Service Partner and Last Mile organization. We provide these programs with operational support, including case management, high-judgment investigations, data analysis, and process improvement.
As a Performance Ops Specialist II, you will be an individual contributor operating at the intersection of operations, investigations, and cross-functional partnerships. In this role, you will conduct complex, high-judgment investigations and data-driven research that directly inform consequential decisions affecting DSPs and DSP drivers across the network. You will identify systemic process gaps, contribute to SOP development/refinement, and collaborate with Operations and Program Managers to implement scalable, lasting solutions. This requirements of this role demand the ability to manage ambiguity with confidence, balance competing priorities with sound judgment, and operate with a high degree of ownership — making it an ideal opportunity for someone who thrives in a fast-paced, high-stakes environment where their work has direct and visible impact.
Key job responsibilities
-
Executes high-judgment case investigations in accordance with established Standard Operating Procedures (SOPs), leveraging multiple Amazon internal tools to conduct thorough, accurate, and timely decision-making across supported programs.
-
Proactively identifies and escalates recurring issues, pain points, and operational risks to the appropriate stakeholders, ensuring timely resolution and visibility at the right levels of the organization.
-
Prepares and presents operational call-outs, findings, and recommendations to leadership during business reviews, communicating complex information clearly and with appropriate context.
-
Partners with cross-functional stakeholders across the Last Mile organization to operationally support programs that enable DSPs and DSP drivers to perform safely and successfully.
-
Applies broad, strategic thinking across the Last Mile space to develop holistic, scalable solutions that address both immediate operational needs and longer-term program health.
About the team
The Delivery Feedback and Insights (DFI) Performance Ops team is the operational backbone of Amazon's last mile accountability and safety programs. We partner with high-impact programs to deliver expert case management, high-judgment investigations, and data-driven process improvement at scale.
Our team is built on a culture of ownership, continuous improvement, and cross-functional collaboration. We move fast, think big, and hold ourselves to a high bar — because the decisions we make directly affect DSPs, DSP drivers, and the customers they serve. If you thrive in a dynamic environment where your work has real, visible impact, you'll find a home here.
BASIC QUALIFICATIONS
- Bachelor's degree, or 2+ years of Amazon (blue badge/FTE) experience
- Experience with Microsoft office tools like Word, Excel, Outlook, and OneNote
- Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines, or experience in a fast-paced, high-tech company
- Experience using Salesforce or other CRM tool
PREFERRED QUALIFICATIONS
- Experience with operations, risk, fraud investigations etc.
- Experience that includes strong analytical skills, attention to detail, and effective communication abilities
- Experience prioritizing and delivering projects on time in a fast-moving environment
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
LOCATION
USA, TN, Nashville - 16.82 - 28.07 USD hourly
See all 2,316+ OPT Business Operations Analyst Jobs
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Get Access To All JobsTips for Finding OPT Sponsorship as a Business Operations Analyst
Lead with your analytical toolkit
Business operations teams hire for specific technical skills. Highlight proficiency in SQL, Excel, Tableau, or Python in your resume and cover letter. Employers weighing OPT sponsorship want to see hard skills that justify the process upfront.
Target companies with established OPT pipelines
Large firms in consulting, technology, and financial services file LCAs for Business Operations Analyst roles far more consistently than small companies. Focusing your search on employers with a documented track record saves time and improves your odds significantly.
Apply before your OPT start date
Many hiring timelines run 6 to 10 weeks from application to offer. Start applying at least two months before your OPT authorization begins so your first day of employment aligns cleanly with your authorized work start date.
Address OPT directly and confidently
Hiring managers unfamiliar with OPT often confuse it with H-1B visa sponsorship. A brief, accurate explanation that your work authorization requires no employer petition and costs nothing removes the most common objection before it becomes a barrier.
Frame your international background as an asset
Operations teams at global companies value analysts who understand cross-border processes and diverse market contexts. Position your background as relevant experience, especially when applying to firms with international supply chains, clients, or offices.
Use your STEM OPT extension as a negotiating point
If your degree qualifies for a STEM extension, you can offer employers 36 months of OPT coverage before H-1B becomes necessary. Mentioning this early reassures employers concerned about short authorization windows and keeps conversations moving forward.
Business Operations Analyst OPT: Frequently Asked Questions
Does a Business Operations Analyst role qualify for a STEM OPT extension?
It depends on your degree, not the job title. STEM OPT eligibility is determined by whether your major falls on the DHS STEM Designated Degree Program List. Degrees in industrial engineering, information systems, operations research, or applied mathematics commonly qualify. If your employer meets the E-Verify requirement, you can apply for a 24-month extension before your initial 12-month OPT expires.
Do Business Operations Analyst employers typically sponsor H-1B visas after OPT?
Many do, particularly at large corporations and consulting firms where the role is well-established and the sponsorship process is routine. Employers who have already hired you through OPT have a practical incentive to sponsor, since replacing trained analysts is costly. The key is confirming sponsorship intent before accepting an offer, not after your OPT expires.
How can I find Business Operations Analyst jobs that are open to OPT candidates?
Migrate Mate is built specifically for this search. Rather than filtering through general job boards where OPT status is rarely listed, Migrate Mate surfaces roles from employers with documented sponsorship histories so you can focus your energy on companies already comfortable hiring international candidates. It saves significant time compared to applying broadly and asking about OPT status later.
Can I work as a Business Operations Analyst on OPT if my degree is not in business?
Yes, provided the work is directly related to your degree field. OPT authorization requires that your employment align with your area of study. A computer science graduate working in business operations through a data analysis or systems role typically satisfies this requirement. If the connection is not obvious, documenting it clearly in your records and employer verification paperwork is worth the effort.
What happens if my Business Operations Analyst contract ends before my OPT expires?
You have a 90-day unemployment buffer during your initial OPT period. STEM OPT reduces this to 150 cumulative days. Ending a contract does not immediately affect your status, but you need to secure new employment and report the change to your DSO promptly. Staying within the unemployment limit is critical, so beginning a job search as soon as a contract end date is known is advisable.