OPT Operations Excellence Manager Jobs
Operations Excellence Manager roles on OPT are available at manufacturers, healthcare systems, and logistics firms that regularly sponsor F-1 workers. Your 12-month standard OPT window is extendable to 36 months with a STEM OPT extension if your degree is in industrial engineering, supply chain, or a related STEM field.
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Get Access To All JobsWe are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more – in our careers and in our communities.
Job Description Summary:
The Service Excellence Ambassador will provide exceptional customer service during every encounter with patients, families, visitors and OhioHealth physicians and associates. Ambassadors are responsible for giving and collecting information for visitors/families/patients regarding patient's location, condition, and when appropriate, treatment progress, all while maintaining confidentiality; facilitating communication between patient, family and hospital staff; acting as a patient advocate by investigating concerns and expediting admission and other delays; resolving problems and complaints and escalating when necessary; responding to special needs and ensuring needs are being met; greeting, giving directions, and escorting visitors/families/patients, assisting with wheelchairs when necessary; answering multi-line phone and transferring callers to appropriate patient room or other location; overseeing functions of information desks and lobbies including but not limited to, cleanliness and order of lobbies and surrounding work areas.
Responsibilities And Duties:
- Giving and collecting information to visitors/families/patients regarding the patient's location, condition and treatment progress while maintaining confidentiality (15%)
- Communicating between patient, family and hospital staff (25%)
- Acting as an advocate by investigating and expediting admission and other delays (10%)
- Resolving problems and complaints and escalating when necessary (5%)
- Responding to special needs and ensuring needs are being met (15%)
- Greeting, giving directions to and escorting visitors/families/patients, assisting with wheelchairs when necessary (10%)
- Answers multi-line phone and transfers callers to appropriate patient room or other location (5%)
- Overseeing functions of information desks and lobbies including but not limited to, cleanliness and order of lobbies and surrounding work areas (15%)
The major duties, responsibilities and listed above are not intended to be all-inclusive of the duties, responsibilities and to be performed by employees in this job. Employee is expected to perform other duties as requested by supervisor.
As a High Reliability Organization (HRO), responsibilities require focus on safety, quality and efficiency in performing job duties.
The job profile provides an overview of responsibilities and duties and is not intended to be an exhaustive list and is subject to change at any time.
Minimum Qualifications:
Bachelor's Degree (Required)
Additional Job Description:
Communications, Public Relations, Social Sciences, or health related field. Equivalent Experience may be considered. Knowledge of conflict resolution, interpersonal communication, win-win negotiations, medical terminology, diversity training and working of hospital. Minimum Two Years of Experience in a consumer advocacy or service role.
Work Shift:
Evening
Scheduled Weekly Hours:
18
Department:
Guest Services and Ambassadors
Join us!
... if your passion is to work in a caring environment
... if you believe that learning is a life-long process
... if you strive for excellence and want to be among the best in the healthcare industry
Equal Employment Opportunity
OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment.
We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more – in our careers and in our communities.
Job Description Summary:
The Service Excellence Ambassador will provide exceptional customer service during every encounter with patients, families, visitors and OhioHealth physicians and associates. Ambassadors are responsible for giving and collecting information for visitors/families/patients regarding patient's location, condition, and when appropriate, treatment progress, all while maintaining confidentiality; facilitating communication between patient, family and hospital staff; acting as a patient advocate by investigating concerns and expediting admission and other delays; resolving problems and complaints and escalating when necessary; responding to special needs and ensuring needs are being met; greeting, giving directions, and escorting visitors/families/patients, assisting with wheelchairs when necessary; answering multi-line phone and transferring callers to appropriate patient room or other location; overseeing functions of information desks and lobbies including but not limited to, cleanliness and order of lobbies and surrounding work areas.
Responsibilities And Duties:
- Giving and collecting information to visitors/families/patients regarding the patient's location, condition and treatment progress while maintaining confidentiality (15%)
- Communicating between patient, family and hospital staff (25%)
- Acting as an advocate by investigating and expediting admission and other delays (10%)
- Resolving problems and complaints and escalating when necessary (5%)
- Responding to special needs and ensuring needs are being met (15%)
- Greeting, giving directions to and escorting visitors/families/patients, assisting with wheelchairs when necessary (10%)
- Answers multi-line phone and transfers callers to appropriate patient room or other location (5%)
- Overseeing functions of information desks and lobbies including but not limited to, cleanliness and order of lobbies and surrounding work areas (15%)
The major duties, responsibilities and listed above are not intended to be all-inclusive of the duties, responsibilities and to be performed by employees in this job. Employee is expected to perform other duties as requested by supervisor.
As a High Reliability Organization (HRO), responsibilities require focus on safety, quality and efficiency in performing job duties.
The job profile provides an overview of responsibilities and duties and is not intended to be an exhaustive list and is subject to change at any time.
Minimum Qualifications:
Bachelor's Degree (Required)
Additional Job Description:
Communications, Public Relations, Social Sciences, or health related field. Equivalent Experience may be considered. Knowledge of conflict resolution, interpersonal communication, win-win negotiations, medical terminology, diversity training and working of hospital. Minimum Two Years of Experience in a consumer advocacy or service role.
Work Shift:
Evening
Scheduled Weekly Hours:
18
Department:
Guest Services and Ambassadors
Join us!
... if your passion is to work in a caring environment
... if you believe that learning is a life-long process
... if you strive for excellence and want to be among the best in the healthcare industry
Equal Employment Opportunity
OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment.
See all 394+ OPT Operations Excellence Manager Jobs
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Get Access To All JobsTips for Finding OPT Sponsorship as an Operations Excellence Manager
Lead with quantified process improvements
Hiring managers in operations want evidence you can move metrics. Frame your resume around specific outcomes: cycle time reduced, defect rates lowered, throughput increased. Numbers signal readiness for a role that's fundamentally about measurable performance gains.
Target STEM OPT-eligible degree paths
Industrial engineering, systems engineering, and operations research degrees qualify for the 24-month STEM OPT extension. This triples your authorized work period before H-1B visa sponsorship is needed, making you significantly more attractive to employers weighing visa timeline risk.
Prioritize employers with Lean or Six Sigma programs
Companies running formal continuous improvement programs hire operations managers at volume and are familiar with sponsoring international talent. Look for organizations with dedicated operational excellence departments, as they hire repeatedly and understand the sponsorship process well.
Earn a Lean Six Sigma certification before applying
A Green Belt or Black Belt certification removes doubt about your methodology knowledge. Employers sponsoring OPT workers want candidates who hit the ground running. Certification demonstrates fluency in DMAIC, value stream mapping, and statistical process control without requiring extensive onboarding.
Disclose your OPT status early and frame it positively
Raise your authorization timeline in the first recruiter call, not after an offer. Explain that STEM OPT gives the employer 36 months before H-1B filing is required. Proactive transparency builds trust and filters out employers who won't sponsor before you invest time.
Build relationships inside operations-heavy industries
Manufacturing, healthcare, and supply chain are the highest-volume sectors for this role and are experienced with work visa sponsorship. Connecting with operations directors and continuous improvement leads at these companies significantly increases your chances of finding a sponsor.
Operations Excellence Manager OPT: Frequently Asked Questions
Do Operations Excellence Manager roles commonly sponsor OPT and H-1B visas?
Yes, particularly at mid-to-large employers in manufacturing, logistics, and healthcare. These industries hire operations managers at scale and are familiar with sponsoring F-1 OPT workers through to H-1B. Smaller companies with no prior sponsorship history are less reliable. Migrate Mate filters specifically for employers willing to sponsor, so you can focus your search there rather than applying broadly.
Does an Operations Excellence Manager role qualify for the STEM OPT extension?
It depends on your degree, not the job title. If your degree is in industrial engineering, operations research, systems engineering, or another DHS-designated STEM field, you can apply for the 24-month STEM extension through your DSO. The role itself involves quantitative methods and process analysis, which typically aligns well with STEM degree programs, but your university confirms eligibility based on your CIP code.
What does an Operations Excellence Manager actually do, and why does it matter for OPT students?
The role focuses on identifying inefficiencies in business processes and implementing improvements using frameworks like Lean, Six Sigma, or Kaizen. For OPT students, this is a strong fit because the work is project-based and outcome-driven, making it easier to demonstrate value quickly. It's also a specialty occupation under USCIS standards, which matters when your employer eventually files an H-1B petition on your behalf.
How should I handle the OPT work authorization conversation with a potential employer?
Bring it up in the first recruiter screening call before any technical interviews. Briefly explain that you're authorized to work on OPT, that STEM-eligible candidates have up to 36 months of authorization, and that H-1B sponsorship would be needed after that window. Frame it as a timeline, not a burden. Employers who have sponsored before will recognize the path immediately and won't be deterred.
What qualifications make an OPT student competitive for Operations Excellence Manager roles?
A degree in industrial engineering, business analytics, or supply chain management provides the strongest foundation. Employers also look for Lean Six Sigma certification, experience with process mapping tools, and demonstrated project leadership. Internship or co-op experience in a continuous improvement role carries significant weight. Because this is a manager-level position, any prior team leadership or cross-functional project ownership you can document will strengthen your candidacy considerably.