OPT Business Operations Leader Jobs
Business Operations Leader jobs on OPT require employers to sponsor or extend your work authorization before your EAD expires. Most roles fall under STEM-eligible business or management fields, giving qualifying graduates up to 36 months total to build operations experience and transition to long-term sponsorship.
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The NA Delivery Service Partner (DSP) Performance Org exists to drive accountability, quality, and safety across Amazon's last mile delivery network. Our mission is to ensure that our Delivery Service Partners consistently raise the bar on customer experience and delivery quality, while actively protecting the health of the network and mitigating risk to Amazon and the communities we serve.
The DFI Performance Ops team serves as the operational backbone for multiple high-impact programs across the Delivery Service Partner and Last Mile organization. We provide these programs with operational support, including case management, high-judgment investigations, data analysis, and process improvement.
As a Performance Ops Specialist II, you will be an individual contributor operating at the intersection of operations, investigations, and cross-functional partnerships. In this role, you will conduct complex, high-judgment investigations and data-driven research that directly inform consequential decisions affecting DSPs and DSP drivers across the network. You will identify systemic process gaps, contribute to SOP development/refinement, and collaborate with Operations and Program Managers to implement scalable, lasting solutions. This requirements of this role demand the ability to manage ambiguity with confidence, balance competing priorities with sound judgment, and operate with a high degree of ownership — making it an ideal opportunity for someone who thrives in a fast-paced, high-stakes environment where their work has direct and visible impact.
Key job responsibilities
-
Executes high-judgment case investigations in accordance with established Standard Operating Procedures (SOPs), leveraging multiple Amazon internal tools to conduct thorough, accurate, and timely decision-making across supported programs.
-
Proactively identifies and escalates recurring issues, pain points, and operational risks to the appropriate stakeholders, ensuring timely resolution and visibility at the right levels of the organization.
-
Prepares and presents operational call-outs, findings, and recommendations to leadership during business reviews, communicating complex information clearly and with appropriate context.
-
Partners with cross-functional stakeholders across the Last Mile organization to operationally support programs that enable DSPs and DSP drivers to perform safely and successfully.
-
Applies broad, strategic thinking across the Last Mile space to develop holistic, scalable solutions that address both immediate operational needs and longer-term program health.
About the team
The Delivery Feedback and Insights (DFI) Performance Ops team is the operational backbone of Amazon's last mile accountability and safety programs. We partner with high-impact programs to deliver expert case management, high-judgment investigations, and data-driven process improvement at scale.
Our team is built on a culture of ownership, continuous improvement, and cross-functional collaboration. We move fast, think big, and hold ourselves to a high bar — because the decisions we make directly affect DSPs, DSP drivers, and the customers they serve. If you thrive in a dynamic environment where your work has real, visible impact, you'll find a home here.
BASIC QUALIFICATIONS
- Bachelor's degree, or 2+ years of Amazon (blue badge/FTE) experience
- Experience with Microsoft office tools like Word, Excel, Outlook, and OneNote
- Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines, or experience in a fast-paced, high-tech company
- Experience using Salesforce or other CRM tool
PREFERRED QUALIFICATIONS
- Experience with operations, risk, fraud investigations etc.
- Experience that includes strong analytical skills, attention to detail, and effective communication abilities
- Experience prioritizing and delivering projects on time in a fast-moving environment
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
LOCATION
USA, TN, Nashville - 16.82 - 28.07 USD hourly
DESCRIPTION
The NA Delivery Service Partner (DSP) Performance Org exists to drive accountability, quality, and safety across Amazon's last mile delivery network. Our mission is to ensure that our Delivery Service Partners consistently raise the bar on customer experience and delivery quality, while actively protecting the health of the network and mitigating risk to Amazon and the communities we serve.
The DFI Performance Ops team serves as the operational backbone for multiple high-impact programs across the Delivery Service Partner and Last Mile organization. We provide these programs with operational support, including case management, high-judgment investigations, data analysis, and process improvement.
As a Performance Ops Specialist II, you will be an individual contributor operating at the intersection of operations, investigations, and cross-functional partnerships. In this role, you will conduct complex, high-judgment investigations and data-driven research that directly inform consequential decisions affecting DSPs and DSP drivers across the network. You will identify systemic process gaps, contribute to SOP development/refinement, and collaborate with Operations and Program Managers to implement scalable, lasting solutions. This requirements of this role demand the ability to manage ambiguity with confidence, balance competing priorities with sound judgment, and operate with a high degree of ownership — making it an ideal opportunity for someone who thrives in a fast-paced, high-stakes environment where their work has direct and visible impact.
Key job responsibilities
-
Executes high-judgment case investigations in accordance with established Standard Operating Procedures (SOPs), leveraging multiple Amazon internal tools to conduct thorough, accurate, and timely decision-making across supported programs.
-
Proactively identifies and escalates recurring issues, pain points, and operational risks to the appropriate stakeholders, ensuring timely resolution and visibility at the right levels of the organization.
-
Prepares and presents operational call-outs, findings, and recommendations to leadership during business reviews, communicating complex information clearly and with appropriate context.
-
Partners with cross-functional stakeholders across the Last Mile organization to operationally support programs that enable DSPs and DSP drivers to perform safely and successfully.
-
Applies broad, strategic thinking across the Last Mile space to develop holistic, scalable solutions that address both immediate operational needs and longer-term program health.
About the team
The Delivery Feedback and Insights (DFI) Performance Ops team is the operational backbone of Amazon's last mile accountability and safety programs. We partner with high-impact programs to deliver expert case management, high-judgment investigations, and data-driven process improvement at scale.
Our team is built on a culture of ownership, continuous improvement, and cross-functional collaboration. We move fast, think big, and hold ourselves to a high bar — because the decisions we make directly affect DSPs, DSP drivers, and the customers they serve. If you thrive in a dynamic environment where your work has real, visible impact, you'll find a home here.
BASIC QUALIFICATIONS
- Bachelor's degree, or 2+ years of Amazon (blue badge/FTE) experience
- Experience with Microsoft office tools like Word, Excel, Outlook, and OneNote
- Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines, or experience in a fast-paced, high-tech company
- Experience using Salesforce or other CRM tool
PREFERRED QUALIFICATIONS
- Experience with operations, risk, fraud investigations etc.
- Experience that includes strong analytical skills, attention to detail, and effective communication abilities
- Experience prioritizing and delivering projects on time in a fast-moving environment
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
LOCATION
USA, TN, Nashville - 16.82 - 28.07 USD hourly
See all 1,396+ OPT Business Operations Leader Jobs
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Get Access To All JobsTips for Finding OPT Sponsorship in Business Operations Leader
Target companies with active H-1B sponsorship history
Employers who have sponsored H-1B visas before understand the process and are far more likely to do it again. Operations roles at mid-size to large companies in tech, logistics, and consulting tend to have the strongest sponsorship track records.
Frame your OPT timeline upfront in applications
Be transparent about your authorization window early. Employers filling senior operations roles plan 6 to 12 months ahead, so a clear timeline helps them assess whether sponsorship aligns with their hiring and budgeting cycles before investing in interviews.
Emphasize cross-functional impact in your resume
Business Operations Leaders are hired to reduce friction across teams. Quantify results: cost savings, process cycle time reductions, headcount productivity gains. Concrete outcomes make the sponsorship conversation easier by demonstrating clear return on the investment.
Confirm your degree qualifies for STEM OPT extension
Many business operations roles qualify for the 24-month STEM extension if your degree is in a STEM-designated field like management information systems or industrial engineering. Verify your CIP code with your DSO before applying to roles requiring longer timelines.
Negotiate sponsorship into your offer discussion, not after
Raise H-1B sponsorship during the offer stage, not after you sign. Ask directly whether the company sponsors and whether legal fees are covered. Operations-focused companies that plan long-term typically have a standard answer and immigration counsel already in place.
Build internal credibility before the H-1B lottery deadline
H-1B registrations open in March for an October 1 start. If you join a company in the fall or winter, you have months to demonstrate operational value before your employer must commit. Strong internal advocates significantly improve sponsorship approval decisions.
Business Operations Leader OPT: Frequently Asked Questions
Do Business Operations Leader roles typically qualify for the STEM OPT extension?
It depends on your degree, not the job title. If you graduated in a STEM-designated field such as management information systems, industrial engineering, or operations research, you likely qualify for the 24-month extension. Business administration degrees without a STEM CIP code do not qualify. Confirm your eligibility with your Designated School Official before factoring the extension into your job search timeline.
How do I find Business Operations Leader jobs where employers are open to OPT sponsorship?
Migrate Mate is built specifically for F-1 OPT students and filters job listings by sponsorship willingness, so you are not wasting time on roles that won't support your authorization. Beyond the platform, prioritize companies with consistent H-1B filing histories in operations and strategy functions, as these employers have established immigration processes and are more likely to commit to long-term sponsorship.
Can I start a Business Operations Leader role while my OPT EAD application is still pending?
No. You cannot begin working until your EAD card is physically in hand and the start date printed on it has arrived. Apply for OPT as early as 90 days before your program end date to minimize the gap. If your EAD is delayed, you cannot legally work even if the employer is ready to onboard you.
What happens to my OPT status if I am laid off from a Business Operations Leader role?
F-1 OPT students have a 90-day unemployment allowance across the entire OPT period, not per job. STEM OPT students get an additional 60 days if laid off during the extension, for 150 days total. You must report the job loss to your DSO promptly and begin an active job search immediately to stay within compliance and protect your legal status.
Are Business Operations Leader roles at startups realistic for OPT sponsorship?
Early-stage startups are higher risk for OPT students because H-1B sponsorship requires financial stability and legal infrastructure that many seed or Series A companies lack. Series B and later companies with established HR functions are more viable. If a startup is serious about sponsoring, ask whether they have retained immigration counsel and whether they have sponsored before. A vague answer is a signal to weigh carefully.