OPT Claims Resolution Specialist Jobs
Claims Resolution Specialist roles involve investigating, analyzing, and resolving insurance or billing disputes, making them a strong fit for OPT students with analytical or healthcare administration backgrounds. Your 12-month OPT window (or 24-month STEM extension if your degree qualifies) gives you meaningful time to build experience in a field where many employers actively hire international graduates.
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Do You Thrive in a Fast-Paced Environment Where No Two Days Are Alike?
Join Our Auto Damage Appraisal Team.
We are looking for positive, high-energy, passionate auto damage appraisal professionals.
As a Desk or Hybrid Auto Damage Appraiser, you will be completing quality appraisals of damaged vehicles either virtually with reference to photos or occasionally in-person, to help our customers restore vehicles to their pre-loss condition. You will complete moderate to higher complexity claims within assigned authority limits. Daily expectations include explaining the repair process and damage details to our customers, writing original and supplemental damage estimates, making total loss determinations and valuations, negotiating with auto body shops on repair strategies and costs, and occasionally conducting independent adjuster appraisal re-inspections. You will provide best-in-class service to our internal and external customers and need to have strong analytical, organizational and multi-tasking skills, and be a time management expert. We look for people who are creative, love problem solving, and have a passion for helping others. Your job involves speaking to and engaging with customers who have just been in an accident and need your help and this is where the passion for service comes into play. We strive to treat our customers as we would want to be treated!
Location:
With ample growth opportunities, you are in-charge of your future. If you are selected for one of our Desk Appraisal roles, the position will offer a hybrid at-home and in-office work schedule in one of our hub office locations, including Liberty Lake, WA, Chandler, AZ, Naperville, IL, or Plano, TX.
If you are selected for a Hybrid Appraisal role, you may be based near one of those office locations or in a remote location where we have need for in-person Appraisal support.
Training:
Training is a critical component to your success and that success starts with reliable attendance.
Attendance and active engagement during training is mandatory.
Responsibilities:
An Empathetic Service Professional: When a claim is received, you skillfully use your customer centricity skills to confidently assure our customers that you are there to guide them through the process.
A Front Lines Liaison: You rise to the role of representing the Liberty brand, you believe in delivering on our promise.
A Reliable Teammate: Whether you work at the office or from home, you adapt well to different environments, schedules and the varying needs of our customers.
A Problem Solver: Integrity is in your nature and critical thinking is part of your decision-making process. That means you sincerely care that customers get exactly what they paid for and need to embrace today and confidently pursue tomorrow.
Using multiple software systems and claims best practices, you will prepare itemized appraisals indicating costs of parts, materials and labor necessary to restore damaged vehicles to their pre-damage condition.
You will provide technical advice on vehicle repair, parts costs, garage expertise and opinions on specific damages.
You will complete auto body shop, independent re-inspections, and supplements as warranted to verify damage or confirm repairs are completed.
You will resolve disagreements and negotiate with auto body shops, Independent Adjusters, claimants and policyholders and assist claims management in the resolution of complaints and evaluate claims for potential fraud or subrogation.
* May be called upon for catastrophe duty.
Qualifications
An engaging, outgoing personality, a passion for helping customers, and demonstrated ability to effectively communicate in both written and verbal form.
Extensive knowledge of automobile parts and repair techniques, terminology and vehicle construction.
Prior experience using auto estimating software, CCC Pathways, Audatex, Mitchell, etc.
Requires strong negotiation, analytical, decision-making, organizational and computer skills, as well as the ability to work with multi-faceted systems.
A Bachelor's degree or equivalent experience and 1-3 years of directly related experience.
Auto Damage Appraisal Licensing and certification are required.
Varying conditions may be encountered while inspecting vehicles.
Must be able to work outside in inclement weather conditions and drive substantial distances.
* While performing the duties of this job, the employee will be required to complete inspections of damaged vehicles which will include but not be limited to inspecting the underside of and around vehicles, inspecting vehicles in tight quarters at body shops and salvage yards, etc.
Pay Philosophy:
The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.
At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.
Fair Chance Notices
California
Los Angeles Incorporated
Los Angeles Unincorporated
Philadelphia
* San Francisco
Description
Do You Thrive in a Fast-Paced Environment Where No Two Days Are Alike?
Join Our Auto Damage Appraisal Team.
We are looking for positive, high-energy, passionate auto damage appraisal professionals.
As a Desk or Hybrid Auto Damage Appraiser, you will be completing quality appraisals of damaged vehicles either virtually with reference to photos or occasionally in-person, to help our customers restore vehicles to their pre-loss condition. You will complete moderate to higher complexity claims within assigned authority limits. Daily expectations include explaining the repair process and damage details to our customers, writing original and supplemental damage estimates, making total loss determinations and valuations, negotiating with auto body shops on repair strategies and costs, and occasionally conducting independent adjuster appraisal re-inspections. You will provide best-in-class service to our internal and external customers and need to have strong analytical, organizational and multi-tasking skills, and be a time management expert. We look for people who are creative, love problem solving, and have a passion for helping others. Your job involves speaking to and engaging with customers who have just been in an accident and need your help and this is where the passion for service comes into play. We strive to treat our customers as we would want to be treated!
Location:
With ample growth opportunities, you are in-charge of your future. If you are selected for one of our Desk Appraisal roles, the position will offer a hybrid at-home and in-office work schedule in one of our hub office locations, including Liberty Lake, WA, Chandler, AZ, Naperville, IL, or Plano, TX.
If you are selected for a Hybrid Appraisal role, you may be based near one of those office locations or in a remote location where we have need for in-person Appraisal support.
Training:
Training is a critical component to your success and that success starts with reliable attendance.
Attendance and active engagement during training is mandatory.
Responsibilities:
An Empathetic Service Professional: When a claim is received, you skillfully use your customer centricity skills to confidently assure our customers that you are there to guide them through the process.
A Front Lines Liaison: You rise to the role of representing the Liberty brand, you believe in delivering on our promise.
A Reliable Teammate: Whether you work at the office or from home, you adapt well to different environments, schedules and the varying needs of our customers.
A Problem Solver: Integrity is in your nature and critical thinking is part of your decision-making process. That means you sincerely care that customers get exactly what they paid for and need to embrace today and confidently pursue tomorrow.
Using multiple software systems and claims best practices, you will prepare itemized appraisals indicating costs of parts, materials and labor necessary to restore damaged vehicles to their pre-damage condition.
You will provide technical advice on vehicle repair, parts costs, garage expertise and opinions on specific damages.
You will complete auto body shop, independent re-inspections, and supplements as warranted to verify damage or confirm repairs are completed.
You will resolve disagreements and negotiate with auto body shops, Independent Adjusters, claimants and policyholders and assist claims management in the resolution of complaints and evaluate claims for potential fraud or subrogation.
* May be called upon for catastrophe duty.
Qualifications
An engaging, outgoing personality, a passion for helping customers, and demonstrated ability to effectively communicate in both written and verbal form.
Extensive knowledge of automobile parts and repair techniques, terminology and vehicle construction.
Prior experience using auto estimating software, CCC Pathways, Audatex, Mitchell, etc.
Requires strong negotiation, analytical, decision-making, organizational and computer skills, as well as the ability to work with multi-faceted systems.
A Bachelor's degree or equivalent experience and 1-3 years of directly related experience.
Auto Damage Appraisal Licensing and certification are required.
Varying conditions may be encountered while inspecting vehicles.
Must be able to work outside in inclement weather conditions and drive substantial distances.
* While performing the duties of this job, the employee will be required to complete inspections of damaged vehicles which will include but not be limited to inspecting the underside of and around vehicles, inspecting vehicles in tight quarters at body shops and salvage yards, etc.
Pay Philosophy:
The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.
At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.
Fair Chance Notices
California
Los Angeles Incorporated
Los Angeles Unincorporated
Philadelphia
* San Francisco
See all OPT Claims Resolution Specialist Jobs
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Get Access To All JobsTips for Finding OPT Sponsorship as a Claims Resolution Specialist
Target employers with established HR infrastructure
Large insurers, hospital systems, and third-party administrators process claims at scale and have HR teams experienced with OPT work authorization. Smaller billing companies may not have dealt with it before, which adds friction to the hiring process.
Highlight your STEM extension eligibility upfront
If your degree is in health informatics, data analytics, or a qualifying STEM field, mention your 24-month extension eligibility in your cover letter. It meaningfully extends your authorized work period and makes sponsorship conversations more practical for employers.
Frame your analytical skills in claims-specific language
Employers want candidates who can interpret Explanation of Benefits documents, identify billing discrepancies, and apply payer-specific rules. Translate coursework or internship experience into this terminology rather than describing general data or research skills.
Research employers who file H-1B petitions in your field
Claims resolution roles exist across healthcare systems, insurance carriers, and revenue cycle management firms. Employers who have previously sponsored H-1B visa workers in similar roles are more likely to be open to OPT hiring and eventual visa sponsorship discussions.
Obtain a relevant certification before applying
Credentials like the Certified Professional Coder (CPC) or Certified Revenue Cycle Professional (CRCP) signal technical competency to hiring managers. They also demonstrate commitment to the field, which can differentiate you from other entry-level candidates on OPT.
Address OPT authorization clearly and confidently in interviews
Many hiring managers are unfamiliar with F-1 OPT. Prepare a one-paragraph explanation covering your authorization period, STEM extension eligibility if applicable, and what the employer needs to do, which is simply verify your EAD card.
Claims Resolution Specialist OPT: Frequently Asked Questions
Do Claims Resolution Specialist roles typically sponsor OPT students for H-1B visas?
Sponsorship varies significantly by employer. Large hospital networks, national insurers, and revenue cycle management firms like Cotiviti or Optum have sponsored H-1B workers in claims-adjacent roles and are more likely to consider OPT candidates with a path to sponsorship. Smaller billing offices rarely have the infrastructure for it. Filtering by employer size and prior H-1B history is the most reliable way to identify sponsorship-friendly opportunities.
Does a Claims Resolution Specialist role qualify for the 24-month STEM OPT extension?
It depends on your degree, not your job title. If your F-1 program was in health informatics, healthcare data analytics, computer science, or another STEM-designated field, you may qualify for the 24-month STEM extension regardless of your job title. The role itself must also involve direct application of your STEM knowledge. Work with your DSO to confirm your degree qualifies before relying on the extension in job applications.
What documents do I need to present when starting a Claims Resolution Specialist job on OPT?
You'll present your Employment Authorization Document (EAD) card and passport during the I-9 verification process on or before your first day. Your employer cannot require you to produce other immigration documents beyond what the I-9 form permits. Keep a copy of your OPT approval notice separately in case questions arise about your authorized period or employer reporting requirements under STEM OPT.
Can I work for a healthcare staffing agency as a Claims Resolution Specialist on OPT?
Yes, but the agency must be your employer of record for OPT purposes. You cannot work as an independent contractor on standard OPT. If you're on STEM OPT, your employer must also be enrolled in E-Verify, which most established staffing agencies are. Confirm E-Verify enrollment before accepting an offer, since working for a non-enrolled employer on STEM OPT can jeopardize your status.
Where can I find Claims Resolution Specialist jobs that are open to OPT candidates?
Migrate Mate is built specifically for F-1 OPT and international students, so the job listings are filtered for visa-friendliness rather than requiring you to screen hundreds of postings manually. Claims resolution roles appear across healthcare, insurance, and revenue cycle categories. Searching Migrate Mate by role type lets you identify which employers have experience working with OPT students before you apply.