OPT Client Success Specialist Jobs
Client Success Specialist roles are a strong fit for F-1 OPT students with communication and relationship management skills. Most positions qualify as specialty occupations under OPT work authorization, and employers in SaaS, tech, and professional services regularly sponsor H-1B visas for strong performers in this function.
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Get Access To All JobsINTRODUCTION
At Optiv, we’re on a mission to help our clients make their businesses more secure. We’re one of the fastest-growing companies in a truly essential industry. Join us.
ROLE AND RESPONSIBILITIES
The Client Success Manager (US only - Remote) will support clients within the Managed Security Solutions (MSS) business unit. Their job is to articulate complex technical outcomes to technical and non-technical clients in a clear and concise way based on the audience. Client Success Managers are responsible for onboarding all new clients to inform them of what outcomes they can, and just as importantly, cannot expect based on the particular service requested by the client.
A strong command of security operations technical concepts and repeatable processes are required.
The job of the Client Success Manager is to own, develop and support key process indicators to understand client satisfaction. This includes repeatable measurement of client satisfaction KPIs and working across Optiv MSS Technical Teams at the direction of the VCISOs to facilitate operational corrective actions needed to address tactical and systemic client satisfaction issues.
How you'll make an impact
- Briefing new clients on operational execution and expected outcomes
- Technical/tactical discussions on operational activities as they related to cyber threat actor operations
- Provide Technical and Product Support for Managed Services
- Provide Client product knowledge & support to encourage renewals
BASIC QUALIFICATIONS
- Four-year degree in Cyber Security, Computer Science, Information Systems or related degree preferred
- CompTIA Security+ Certification or equivalent cyber security certification Upon Hire preferred
- Knowledgeable with various SIEM tools (Splunk, LogRhythm, QRadar, etc).
- Knowledgeable of MITRE Attack Framework
- Security+, or equivalent cyber security certification
- Current knowledge of client success practices, security threats, solutions, security tools, network technologies & procedures.
- Strong presentation and verbal communication skills.
- A process-oriented individual with strong attention to detail, an appropriate sense of urgency, and strong organizational skills.
- Must possess a high degree of initiative, motivation, and problem-solving skills
- Ability to translate complex technical concepts into business risk and desired outcomes
- Experience with cyber threat actor techniques, tactics, and procedures
- Experience with Client Relationship Management (CRM) software such as Salesforce & ServiceNow.
- Experience working with C-Suite executives, VPs or Directors.
- Ability to build and nurture trusted relationships with clients and internally.
PREFERRED QUALIFICATIONS
What you can expect from Optiv:
- A company committed to our inclusive value through our Employee Resource Groups
- Work/life balance
- Professional training resources
- Creative problem-solving and the ability to tackle unique, complex projects
- Volunteer Opportunities. “Optiv Chips In” encourages employees to volunteer and engage with their teams and communities.
- The ability and technology necessary to productively work remotely/from home (where applicable)
EEO Statement
Optiv is an equal opportunity employer. All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity or expression, sexual orientation, pregnancy, age 40 and over, marital status, genetic information, national origin, status as an individual with a disability, military or veteran status, or any other basis protected by federal, state, or local law.
Optiv respects your privacy. By providing your information through this page or applying for a job at Optiv, you acknowledge that Optiv will collect, use, and process your information, which may include personal information and sensitive personal information, in connection with Optiv’s selection and recruitment activities. For additional details on how Optiv uses and protects your personal information in the application process, click here to view our Applicant Privacy Notice. If you sign up to receive notifications of job postings, you may unsubscribe at any time.
INTRODUCTION
At Optiv, we’re on a mission to help our clients make their businesses more secure. We’re one of the fastest-growing companies in a truly essential industry. Join us.
ROLE AND RESPONSIBILITIES
The Client Success Manager (US only - Remote) will support clients within the Managed Security Solutions (MSS) business unit. Their job is to articulate complex technical outcomes to technical and non-technical clients in a clear and concise way based on the audience. Client Success Managers are responsible for onboarding all new clients to inform them of what outcomes they can, and just as importantly, cannot expect based on the particular service requested by the client.
A strong command of security operations technical concepts and repeatable processes are required.
The job of the Client Success Manager is to own, develop and support key process indicators to understand client satisfaction. This includes repeatable measurement of client satisfaction KPIs and working across Optiv MSS Technical Teams at the direction of the VCISOs to facilitate operational corrective actions needed to address tactical and systemic client satisfaction issues.
How you'll make an impact
- Briefing new clients on operational execution and expected outcomes
- Technical/tactical discussions on operational activities as they related to cyber threat actor operations
- Provide Technical and Product Support for Managed Services
- Provide Client product knowledge & support to encourage renewals
BASIC QUALIFICATIONS
- Four-year degree in Cyber Security, Computer Science, Information Systems or related degree preferred
- CompTIA Security+ Certification or equivalent cyber security certification Upon Hire preferred
- Knowledgeable with various SIEM tools (Splunk, LogRhythm, QRadar, etc).
- Knowledgeable of MITRE Attack Framework
- Security+, or equivalent cyber security certification
- Current knowledge of client success practices, security threats, solutions, security tools, network technologies & procedures.
- Strong presentation and verbal communication skills.
- A process-oriented individual with strong attention to detail, an appropriate sense of urgency, and strong organizational skills.
- Must possess a high degree of initiative, motivation, and problem-solving skills
- Ability to translate complex technical concepts into business risk and desired outcomes
- Experience with cyber threat actor techniques, tactics, and procedures
- Experience with Client Relationship Management (CRM) software such as Salesforce & ServiceNow.
- Experience working with C-Suite executives, VPs or Directors.
- Ability to build and nurture trusted relationships with clients and internally.
PREFERRED QUALIFICATIONS
What you can expect from Optiv:
- A company committed to our inclusive value through our Employee Resource Groups
- Work/life balance
- Professional training resources
- Creative problem-solving and the ability to tackle unique, complex projects
- Volunteer Opportunities. “Optiv Chips In” encourages employees to volunteer and engage with their teams and communities.
- The ability and technology necessary to productively work remotely/from home (where applicable)
EEO Statement
Optiv is an equal opportunity employer. All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity or expression, sexual orientation, pregnancy, age 40 and over, marital status, genetic information, national origin, status as an individual with a disability, military or veteran status, or any other basis protected by federal, state, or local law.
Optiv respects your privacy. By providing your information through this page or applying for a job at Optiv, you acknowledge that Optiv will collect, use, and process your information, which may include personal information and sensitive personal information, in connection with Optiv’s selection and recruitment activities. For additional details on how Optiv uses and protects your personal information in the application process, click here to view our Applicant Privacy Notice. If you sign up to receive notifications of job postings, you may unsubscribe at any time.
See all 158+ OPT Client Success Specialist Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new OPT Client Success Specialist Jobs.
Get Access To All JobsTips for Finding OPT Sponsorship as a Client Success Specialist
Target SaaS and tech employers first
SaaS companies sponsor H-1B visas for Client Success Specialists more consistently than other industries. Look for employers with dedicated CS teams of 10 or more, which signals the role is a defined specialty, not a general support function.
Frame your degree as a qualification
Client success positions qualify for OPT when the role requires a bachelor's degree in business, communications, or a related field. Highlight how your degree directly applies to client strategy, data analysis, or account management in every application.
Prioritize roles with a STEM adjacent component
Client Success Specialists at software or data companies often work with technical products, which strengthens your specialty occupation argument. Roles involving product adoption metrics, API integrations, or data reporting are especially defensible for OPT and H-1B purposes.
Ask about H-1B history during interviews
Before accepting an offer, confirm the employer has sponsored H-1B visas before. Ask HR how many CS team members are currently on work visas. Past sponsorship is the strongest predictor of future willingness to sponsor your status.
Document your impact with quantifiable metrics
Employers sponsoring H-1B visas for client success roles need to justify the specialty occupation filing. Track churn reduction, NPS improvements, and upsell revenue you drove. Numbers make the case that your work is specialized, not generalist.
Start your OPT job search on Migrate Mate
Migrate Mate filters Client Success Specialist roles by OPT and H-1B sponsorship eligibility, saving you from applying to employers who will not support your visa status. Browse verified sponsoring employers before your OPT clock starts running.
Client Success Specialist OPT: Frequently Asked Questions
Does a Client Success Specialist role qualify for OPT work authorization?
Yes, if the position requires a bachelor's degree in a specific field such as business, communications, marketing, or a related discipline. The role must be directly related to your degree. General customer support positions that accept any degree regardless of field may not meet the specialty occupation standard required for OPT employment.
How much OPT time do I have to find a Client Success Specialist job?
You have up to 90 days of unemployment built into your 12-month OPT period. If your degree is in a STEM field and your employer files for a STEM OPT extension, you get an additional 24 months, for 36 months total. Client success roles at tech companies can qualify if the position involves quantitative analysis or technical product work.
Do Client Success Specialist employers commonly sponsor H-1B visas?
Sponsorship rates vary significantly by company type. SaaS companies, enterprise software firms, and technology platforms sponsor H-1B visas for client success professionals at higher rates than traditional industries. The key indicator is whether the employer has a formal immigration policy and has filed LCAs for similar roles before. Migrate Mate surfaces employers with verified sponsorship histories so you can focus your applications accordingly.
Can I work as a Client Success Specialist on STEM OPT?
You can if your underlying degree is in a STEM-designated field and the role involves work that directly applies that STEM knowledge. Client success positions at software, data analytics, or engineering firms are more defensible than those at non-technical companies. Your DSO must approve the role as directly related to your STEM degree before you can report it for STEM OPT purposes.
What should I look for in a job posting to confirm OPT eligibility?
Look for postings that list a specific degree requirement in a named field, not just 'bachelor's degree preferred.' The job description should reference analytical, strategic, or technical responsibilities that align with your major. Postings that explicitly mention visa sponsorship or welcome OPT applicants are the clearest signal. Avoid roles listed under general customer service if they accept any educational background.