OPT Customer Engagement Manager Jobs
Customer Engagement Manager jobs on OPT require employers to handle your work authorization without H-1B visa sponsorship during your OPT period. Most roles sit within marketing, customer success, or growth teams and qualify as STEM-adjacent when tied to analytics or CRM technology, which may extend your authorized work period to three years.
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Get Access To All JobsJob Description
Summary
The Customer Engagement Manager (CEM) position is responsible for the management of assigned accounts in the Business Unit (BU); the education/development of customer interest in additional Ryder services (including Full-Service Lease, Programmed Maintenance, Lease Financing and Fleet Management Services) by utilizing the Ryder Sales Process. The CEM’s book of business will typically consist of; smaller less complex Local accounts with power fleet size opportunities of 1-4 units, smaller less demanding National accounts, smaller coordinated accounts whereby the economic buyer is not at this location(s).
Essential Functions
-
Attain or exceed assigned sales quotas and profit targets. Maintain regular and consistent in person and virtual contact with customers to meet customer requirements. Develop a sales penetration plan to expand Ryder’s wallet share. Segment account base by opportunity for growth, renewal (retention) and potential for risk of loss. Present Ryder services and capabilities. Develop relationships with all customer buying influencers. Develop complete understanding of customers’ business, goals, and objectives. Work collaboratively with DTS/SCS to develop upsell opportunities for the application of those services as appropriate. Serve as facilitator between customers and Ryder departments or Ryder vendors.
-
Ensure contracted services are delivered to customers. Orchestrate the development of a productive working relationship with the customer. Maintain appropriate customer contact. Understand and manage customer satisfaction perception. Conduct regularly scheduled customer reviews. Monitor VOC results by account. Develop knowledge base of competitive alternatives and identify share of wallet opportunities. Contribute to an effective transition of accounts sold upstream in Ryder’s services portfolio. Update CRM with relevant account specific details and interactions.
-
Proactively anticipate problems through continuous dialogue with customer & Ryder staff. Supply customer with information regarding operational performance. Learn customers business & Operations.
-
Customer Education - Providing customers with information on new services, changes in policies, and best practices for using the leased trucks efficiently.
-
Training and improvement of sales skills, industry knowledge and personal growth needs.
Additional Responsibilities
- Performs other duties as assigned.
Skills and Abilities
- Sales skills, Required
- Account Management skills, Required
- Negotiation skills, Required
- Contractual leasing, Required
- Pricing, Required
Qualifications
- Bachelor's degree in business, marketing, or transportation, or equivalent experience, Required
- 2 years or more experience providing service to customers, Required
- 2 years or more experience selling to customers, Required
Travel
Yes, Greater than 60%
Job Category: Outside Sales
Compensation Information
The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:
Pay Type:
Salaried
Minimum Pay Range:
$50,000
Maximum Pay Range:
$60,000
Benefits Information
For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.
All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Important Note:
Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.
Security Notice for Applicants:
Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers.
Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at careers@ryder.com or 800-793-3754.
Current Employees:
If you are a current employee at Ryder, please click here to log in to Workday to apply using the internal application process.
Job Description
Summary
The Customer Engagement Manager (CEM) position is responsible for the management of assigned accounts in the Business Unit (BU); the education/development of customer interest in additional Ryder services (including Full-Service Lease, Programmed Maintenance, Lease Financing and Fleet Management Services) by utilizing the Ryder Sales Process. The CEM’s book of business will typically consist of; smaller less complex Local accounts with power fleet size opportunities of 1-4 units, smaller less demanding National accounts, smaller coordinated accounts whereby the economic buyer is not at this location(s).
Essential Functions
-
Attain or exceed assigned sales quotas and profit targets. Maintain regular and consistent in person and virtual contact with customers to meet customer requirements. Develop a sales penetration plan to expand Ryder’s wallet share. Segment account base by opportunity for growth, renewal (retention) and potential for risk of loss. Present Ryder services and capabilities. Develop relationships with all customer buying influencers. Develop complete understanding of customers’ business, goals, and objectives. Work collaboratively with DTS/SCS to develop upsell opportunities for the application of those services as appropriate. Serve as facilitator between customers and Ryder departments or Ryder vendors.
-
Ensure contracted services are delivered to customers. Orchestrate the development of a productive working relationship with the customer. Maintain appropriate customer contact. Understand and manage customer satisfaction perception. Conduct regularly scheduled customer reviews. Monitor VOC results by account. Develop knowledge base of competitive alternatives and identify share of wallet opportunities. Contribute to an effective transition of accounts sold upstream in Ryder’s services portfolio. Update CRM with relevant account specific details and interactions.
-
Proactively anticipate problems through continuous dialogue with customer & Ryder staff. Supply customer with information regarding operational performance. Learn customers business & Operations.
-
Customer Education - Providing customers with information on new services, changes in policies, and best practices for using the leased trucks efficiently.
-
Training and improvement of sales skills, industry knowledge and personal growth needs.
Additional Responsibilities
- Performs other duties as assigned.
Skills and Abilities
- Sales skills, Required
- Account Management skills, Required
- Negotiation skills, Required
- Contractual leasing, Required
- Pricing, Required
Qualifications
- Bachelor's degree in business, marketing, or transportation, or equivalent experience, Required
- 2 years or more experience providing service to customers, Required
- 2 years or more experience selling to customers, Required
Travel
Yes, Greater than 60%
Job Category: Outside Sales
Compensation Information
The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:
Pay Type:
Salaried
Minimum Pay Range:
$50,000
Maximum Pay Range:
$60,000
Benefits Information
For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.
All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Important Note:
Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.
Security Notice for Applicants:
Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers.
Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at careers@ryder.com or 800-793-3754.
Current Employees:
If you are a current employee at Ryder, please click here to log in to Workday to apply using the internal application process.
See all 35+ OPT Customer Engagement Manager Jobs
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Get Access To All JobsTips for Finding OPT Sponsorship as a Customer Engagement Manager
Target companies with existing OPT hiring history
Employers who have hired OPT students before understand the authorization timeline and are far less likely to withdraw offers over work authorization concerns. Look for patterns in past hiring rather than assuming every company is open to it.
Frame your CRM and analytics skills front and center
Customer Engagement Manager roles that involve Salesforce, HubSpot, or data-driven retention strategies often qualify for STEM OPT extension. Leading with these technical skills signals to employers that your OPT timeline is longer than the standard 12 months.
Address OPT early in recruiter conversations
Waiting until the offer stage to mention OPT status creates friction. Bring it up during the first recruiter screen, clarify you do not require H-1B visa sponsorship now, and confirm the company has hired international students on OPT before.
Research whether the role qualifies for STEM OPT extension
If the Customer Engagement Manager role is rooted in data analysis, marketing technology, or customer analytics, your university's DSO can assess STEM OPT eligibility. A 36-month authorization window significantly improves your candidacy compared to 12 months.
Emphasize cross-functional impact in your resume
Customer Engagement Managers who coordinate between product, sales, and marketing are harder to replace. Showing measurable cross-team outcomes, like improved retention rates or reduced churn, makes the cost of not sponsoring you feel much higher to hiring managers.
Apply to mid-size companies scaling their customer success teams
Enterprise companies often have rigid HR policies around work authorization. Mid-size companies growing their customer engagement function are more flexible, more likely to sponsor future H-1B filings, and more willing to evaluate candidates individually on merit.
Customer Engagement Manager OPT: Frequently Asked Questions
Can I work as a Customer Engagement Manager on OPT without H-1B sponsorship?
Yes. During your OPT period, you are authorized to work without employer-sponsored H-1B status. The employer does not need to file any petition on your behalf while your OPT EAD is valid. The key is ensuring your role is directly related to your field of study, which most Customer Engagement Manager positions in marketing, business, or communications satisfy.
Does a Customer Engagement Manager role qualify for the STEM OPT extension?
It depends on how the role is structured and what your degree is in. If your Customer Engagement Manager position centers on data analysis, marketing technology platforms, or quantitative retention modeling, and your degree is in a STEM field, the role may qualify for the 24-month STEM OPT extension. Your DSO at your university makes the final determination based on the job duties and your degree's CIP code.
What should I tell employers about my OPT work authorization timeline?
Be direct and specific. Tell them you hold an OPT EAD valid through a specific date, that no employer action is required during that period, and that you plan to apply for an H-1B once eligible. If you qualify for STEM OPT, mention the extended timeline upfront. Employers respond better to clarity than vague references to being an international student.
Where can I find Customer Engagement Manager jobs that are open to OPT candidates?
Migrate Mate is built specifically for F-1 OPT students and filters jobs by sponsorship willingness, so you are not wasting time on roles that screen out international candidates automatically. Customer Engagement Manager roles on Migrate Mate are sourced from employers who have hired or are open to hiring OPT students, which significantly reduces the friction in the application process.
What happens to my Customer Engagement Manager job if my OPT expires before H-1B approval?
If your H-1B petition is filed before your OPT expires and you receive a timely filing receipt, you are eligible for a cap-gap extension that bridges your status through September 30 of that year. This allows you to continue working in your Customer Engagement Manager role without interruption while USCIS processes the petition. Coordinate closely with your DSO and employer's immigration counsel to ensure the filing timeline aligns.