OPT Customer Engagement Manager Jobs
Customer Engagement Manager jobs on OPT require employers to handle your work authorization without H-1B visa sponsorship during your OPT period. Most roles sit within marketing, customer success, or growth teams and qualify as STEM-adjacent when tied to analytics or CRM technology, which may extend your authorized work period to three years.
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Get Access To All JobsThe pay range is $64,000.00 - $128,000.00
Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at https://corporate.target.com/careers/benefits.
ALL ABOUT TARGET
Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here.
ALL ABOUT SERVICE & ENGAGEMENT
Advocates of guest experience who welcome, thank and exceed guest service expectations by focusing on guest interaction and recovery. Advocates of both physical and digital services and solutions who are knowledgeable about capabilities and features that drive adoption, usage and ultimately guest loyalty. Empowered to make shopping effortless and seamless for guests at the checklanes, guest services, gift registry, pick-up and drive up.
At Target, we believe in our leaders having meaningful experiences that help them build and develop skills for a career. The role of a Service & Engagement Executive Team Leader can provide you with the:
- Knowledge of guest service fundamentals and experience building and managing a guest first team culture across the store
- Skills in guest engagement; problem solving and resolution
- Knowledge of retail business fundamentals including: department sales trends, inventory management, guest shopping patterns, pricing and promotions strategies
- Experience setting and planning department monthly/quarterly workload to support business priorities and managing a team to deliver service and sales goals
- Experience managing a team of hourly team members, leaders and creating Service and Engagement business strategies and goals
- Skills in recruiting, selecting and talent management of hourly team members and leaders
As a Service & Engagement Executive Team Leader, no two days are ever the same, but a typical day will most likely include the following responsibilities:
- Build a team of passionate and knowledgeable Guest Advocates and Service and Engagement Leaders who strive to exceed guest service expectations by focusing on decreasing wait time, friendly guest interaction and service recovery
- Drive total store sales, understand your role in sales growth and how your departments and team contribute to and impacts total store profitability
- Anticipate staffing needs, talent plan and recruit – both long and short term
- Manage leaders to follow-up on training completion, check for understanding and provide continuous education opportunities to drive proficiencies for all front of store experiences
- Engage in consistent and meaningful development conversations throughout the critical touch points within Service and Engagement Team leader career path
- Personalize recognition and appreciation to reinforce critical guest service behaviors and promote a positive team and guest centric culture
- Establish a culture of accountability through clear expectations and performance management (listen, observe, recognize and coach) on critical Service and Engagement behaviors
- Understand business reporting and guest insights to understand, troubleshoot and follow-up on opportunity areas
- Quickly respond to any negative guest shopping experience by de-escalating the situation and ensuring your team understands and feels supported to make things right for the guest
- Own schedules that follow the scheduling allocation and guidelines to support peak traffic times, key holiday events and weekends
- Manage the store experience by anticipating and/or reacting with urgency to staffing or scheduling needs based on fluctuations in guest traffic and sales
- Ensure Team Leader schedules support a frictionless experience during guest peak traffic times for all shopping preferences: checklanes, self-checkout (SCO), Order Pick-up (OPU), drive up (DU).
- Be the champion of physical and digital offerings to ensure your team can inform, educate and promote the suite of benefits, features and offerings that reward our guest and/or enhance their shopping experience (Including Target RedCard and Wallet)
- Expect and enable your team to stay up-to-date on upcoming major promotions, brand launches and events
- Utilize guest survey reporting tools to drive change in key areas with the greatest impact on guest experience; and use guest feedback to coach/recognize teams.
- Lead the team to deliver an efficient and hassle free guest pick up experience
- Work a schedule that aligns to guest and business needs (this includes early morning, evening and weekends)
- Demonstrate a culture of ethical conduct, safety and compliance; lead team to work in the same way and hold others accountable to this commitment
- As a key carrier, follow all safe and secure training and processes
- Address store needs (emergency, regulatory visits, etc.)
- All other duties based on business needs
WHAT WE ARE LOOKING FOR
We might be a great match if:
- Working in a fun and energetic environment makes you excited…. We work efficiently and as a team to deliver for our guests
- Providing service to our guests that makes them say I LOVE TARGET! excites you…. That’s why we love working at Target
- You enjoy interacting with people all day and making things easy for others…. Interacting with guests, solving concerns and making the guests day better is core of what we do
- You aren’t looking for Monday thru Friday job where you are at a computer all day… We are busy all day (especially on the weekends), making it easy for the guest to feel welcomed, inspired and rewarded
The good news is that we have some amazing training that will help teach you everything you need to know to be a Service & Engagement Executive Team Leader. But, there are a few skills you should have from the get-go:
- 4 year degree or equivalent experience
- Strong interpersonal and communication skills
- Strong business acumen
- Manage conflict, lead and hold others accountable
- Relate well with and interact with all levels of the organization
- Strong cognitive skills, including problem analysis, decision making, financial and quantitative analysis
- Learn and adapt to current technology needs
- Manage workload and prioritize tasks independently and with a team
We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect:
- Access all areas of the building to respond to guest or team member issues
- Interpret instructions, reports and information
- Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 15 pounds and occasionally lifting or moving merchandise up to 40 pounds
- Accurately handle cash register operations and cash transactions
- Flexible work schedule (e.g., nights, weekends and holidays) and regular attendance necessary
Benefits Eligibility
Please paste this url into your preferred browser to learn about benefits eligibility for this role: https://tgt.biz/BenefitsForYou_D
Americans with Disabilities Act (ADA)
In compliance with state and federal laws, Target will make reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please reach out to candidate.accommodations@HRHelp.Target.com. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed through this channel.
The pay range is $64,000.00 - $128,000.00
Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at https://corporate.target.com/careers/benefits.
ALL ABOUT TARGET
Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here.
ALL ABOUT SERVICE & ENGAGEMENT
Advocates of guest experience who welcome, thank and exceed guest service expectations by focusing on guest interaction and recovery. Advocates of both physical and digital services and solutions who are knowledgeable about capabilities and features that drive adoption, usage and ultimately guest loyalty. Empowered to make shopping effortless and seamless for guests at the checklanes, guest services, gift registry, pick-up and drive up.
At Target, we believe in our leaders having meaningful experiences that help them build and develop skills for a career. The role of a Service & Engagement Executive Team Leader can provide you with the:
- Knowledge of guest service fundamentals and experience building and managing a guest first team culture across the store
- Skills in guest engagement; problem solving and resolution
- Knowledge of retail business fundamentals including: department sales trends, inventory management, guest shopping patterns, pricing and promotions strategies
- Experience setting and planning department monthly/quarterly workload to support business priorities and managing a team to deliver service and sales goals
- Experience managing a team of hourly team members, leaders and creating Service and Engagement business strategies and goals
- Skills in recruiting, selecting and talent management of hourly team members and leaders
As a Service & Engagement Executive Team Leader, no two days are ever the same, but a typical day will most likely include the following responsibilities:
- Build a team of passionate and knowledgeable Guest Advocates and Service and Engagement Leaders who strive to exceed guest service expectations by focusing on decreasing wait time, friendly guest interaction and service recovery
- Drive total store sales, understand your role in sales growth and how your departments and team contribute to and impacts total store profitability
- Anticipate staffing needs, talent plan and recruit – both long and short term
- Manage leaders to follow-up on training completion, check for understanding and provide continuous education opportunities to drive proficiencies for all front of store experiences
- Engage in consistent and meaningful development conversations throughout the critical touch points within Service and Engagement Team leader career path
- Personalize recognition and appreciation to reinforce critical guest service behaviors and promote a positive team and guest centric culture
- Establish a culture of accountability through clear expectations and performance management (listen, observe, recognize and coach) on critical Service and Engagement behaviors
- Understand business reporting and guest insights to understand, troubleshoot and follow-up on opportunity areas
- Quickly respond to any negative guest shopping experience by de-escalating the situation and ensuring your team understands and feels supported to make things right for the guest
- Own schedules that follow the scheduling allocation and guidelines to support peak traffic times, key holiday events and weekends
- Manage the store experience by anticipating and/or reacting with urgency to staffing or scheduling needs based on fluctuations in guest traffic and sales
- Ensure Team Leader schedules support a frictionless experience during guest peak traffic times for all shopping preferences: checklanes, self-checkout (SCO), Order Pick-up (OPU), drive up (DU).
- Be the champion of physical and digital offerings to ensure your team can inform, educate and promote the suite of benefits, features and offerings that reward our guest and/or enhance their shopping experience (Including Target RedCard and Wallet)
- Expect and enable your team to stay up-to-date on upcoming major promotions, brand launches and events
- Utilize guest survey reporting tools to drive change in key areas with the greatest impact on guest experience; and use guest feedback to coach/recognize teams.
- Lead the team to deliver an efficient and hassle free guest pick up experience
- Work a schedule that aligns to guest and business needs (this includes early morning, evening and weekends)
- Demonstrate a culture of ethical conduct, safety and compliance; lead team to work in the same way and hold others accountable to this commitment
- As a key carrier, follow all safe and secure training and processes
- Address store needs (emergency, regulatory visits, etc.)
- All other duties based on business needs
WHAT WE ARE LOOKING FOR
We might be a great match if:
- Working in a fun and energetic environment makes you excited…. We work efficiently and as a team to deliver for our guests
- Providing service to our guests that makes them say I LOVE TARGET! excites you…. That’s why we love working at Target
- You enjoy interacting with people all day and making things easy for others…. Interacting with guests, solving concerns and making the guests day better is core of what we do
- You aren’t looking for Monday thru Friday job where you are at a computer all day… We are busy all day (especially on the weekends), making it easy for the guest to feel welcomed, inspired and rewarded
The good news is that we have some amazing training that will help teach you everything you need to know to be a Service & Engagement Executive Team Leader. But, there are a few skills you should have from the get-go:
- 4 year degree or equivalent experience
- Strong interpersonal and communication skills
- Strong business acumen
- Manage conflict, lead and hold others accountable
- Relate well with and interact with all levels of the organization
- Strong cognitive skills, including problem analysis, decision making, financial and quantitative analysis
- Learn and adapt to current technology needs
- Manage workload and prioritize tasks independently and with a team
We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect:
- Access all areas of the building to respond to guest or team member issues
- Interpret instructions, reports and information
- Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 15 pounds and occasionally lifting or moving merchandise up to 40 pounds
- Accurately handle cash register operations and cash transactions
- Flexible work schedule (e.g., nights, weekends and holidays) and regular attendance necessary
Benefits Eligibility
Please paste this url into your preferred browser to learn about benefits eligibility for this role: https://tgt.biz/BenefitsForYou_D
Americans with Disabilities Act (ADA)
In compliance with state and federal laws, Target will make reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please reach out to candidate.accommodations@HRHelp.Target.com. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed through this channel.
See all 285+ OPT Customer Engagement Manager Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new OPT Customer Engagement Manager Jobs.
Get Access To All JobsTips for Finding OPT Sponsorship as a Customer Engagement Manager
Target companies with existing OPT hiring history
Employers who have hired OPT students before understand the authorization timeline and are far less likely to withdraw offers over work authorization concerns. Look for patterns in past hiring rather than assuming every company is open to it.
Frame your CRM and analytics skills front and center
Customer Engagement Manager roles that involve Salesforce, HubSpot, or data-driven retention strategies often qualify for STEM OPT extension. Leading with these technical skills signals to employers that your OPT timeline is longer than the standard 12 months.
Address OPT early in recruiter conversations
Waiting until the offer stage to mention OPT status creates friction. Bring it up during the first recruiter screen, clarify you do not require H-1B visa sponsorship now, and confirm the company has hired international students on OPT before.
Research whether the role qualifies for STEM OPT extension
If the Customer Engagement Manager role is rooted in data analysis, marketing technology, or customer analytics, your university's DSO can assess STEM OPT eligibility. A 36-month authorization window significantly improves your candidacy compared to 12 months.
Emphasize cross-functional impact in your resume
Customer Engagement Managers who coordinate between product, sales, and marketing are harder to replace. Showing measurable cross-team outcomes, like improved retention rates or reduced churn, makes the cost of not sponsoring you feel much higher to hiring managers.
Apply to mid-size companies scaling their customer success teams
Enterprise companies often have rigid HR policies around work authorization. Mid-size companies growing their customer engagement function are more flexible, more likely to sponsor future H-1B filings, and more willing to evaluate candidates individually on merit.
Customer Engagement Manager OPT: Frequently Asked Questions
Can I work as a Customer Engagement Manager on OPT without H-1B sponsorship?
Yes. During your OPT period, you are authorized to work without employer-sponsored H-1B status. The employer does not need to file any petition on your behalf while your OPT EAD is valid. The key is ensuring your role is directly related to your field of study, which most Customer Engagement Manager positions in marketing, business, or communications satisfy.
Does a Customer Engagement Manager role qualify for the STEM OPT extension?
It depends on how the role is structured and what your degree is in. If your Customer Engagement Manager position centers on data analysis, marketing technology platforms, or quantitative retention modeling, and your degree is in a STEM field, the role may qualify for the 24-month STEM OPT extension. Your DSO at your university makes the final determination based on the job duties and your degree's CIP code.
What should I tell employers about my OPT work authorization timeline?
Be direct and specific. Tell them you hold an OPT EAD valid through a specific date, that no employer action is required during that period, and that you plan to apply for an H-1B once eligible. If you qualify for STEM OPT, mention the extended timeline upfront. Employers respond better to clarity than vague references to being an international student.
Where can I find Customer Engagement Manager jobs that are open to OPT candidates?
Migrate Mate is built specifically for F-1 OPT students and filters jobs by sponsorship willingness, so you are not wasting time on roles that screen out international candidates automatically. Customer Engagement Manager roles on Migrate Mate are sourced from employers who have hired or are open to hiring OPT students, which significantly reduces the friction in the application process.
What happens to my Customer Engagement Manager job if my OPT expires before H-1B approval?
If your H-1B petition is filed before your OPT expires and you receive a timely filing receipt, you are eligible for a cap-gap extension that bridges your status through September 30 of that year. This allows you to continue working in your Customer Engagement Manager role without interruption while USCIS processes the petition. Coordinate closely with your DSO and employer's immigration counsel to ensure the filing timeline aligns.