Customer Engagement Manager Jobs for OPT Students
Customer Engagement Manager jobs on OPT require employers to handle your work authorization without H-1B sponsorship during your OPT period. Most roles sit within marketing, customer success, or growth teams and qualify as STEM-adjacent when tied to analytics or CRM technology, which may extend your authorized work period to three years.
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Get Access To All JobsINTRODUCTION
We are seeking a highly technical, execution‑focused Customer Engagement Manager (CEM) to support SkyBitz’s petroleum logistics customers. This role is responsible for owning end‑to‑end customer implementations across hardware, firmware, and software, while serving as a trusted technical advisor throughout onboarding, adoption, and expansion. The ideal candidate brings strong technical aptitude, hands‑on implementation experience, and a deep understanding of petroleum logistics operations, including fleet operations, terminals, carriers, and upstream/downstream workflows. This individual is expected not only to deliver successful deployments, but also to actively identify and drive process improvements that improve scalability, customer outcomes, and internal execution.
ROLE AND RESPONSIBILITIES
- Lead end‑to‑end customer implementations from kickoff through production, including discovery, solution design, configuration, deployment, validation, and handoff to support.
- Serve as the technical authority for customer onboarding, with a strong understanding of SkyBitz hardware, firmware, integrations, and software platforms.
- Partner directly with petroleum logistics customers to understand operational workflows (dispatch, scheduling, compliance, terminal operations, carrier interactions) and translate them into scalable technical solutions.
- Develop and manage detailed project plans aligned to contracted scope, timelines, milestones, dependencies, and delivery expectations.
- Own implementation execution against schedule, budget, and quality targets, proactively identifying risks and driving mitigation plans.
- Deliver clear, technically accurate training (virtual and onsite) covering device installation, system configuration, integrations, reporting, and petroleum‑specific use cases.
- Create and continuously improve training materials, deployment guides, and onboarding documentation based on customer feedback, product updates, and evolving petroleum logistics requirements.
- Facilitate working sessions with customer technical and operational stakeholders to gather requirements, validate solutions, and communicate progress.
- Collaborate closely with Engineering, Product Management, Sales, and Support to ensure implementation readiness, feedback loops, and continuous improvement.
- Identify process gaps and inefficiencies in onboarding and implementation workflows and actively contribute to improvements that increase consistency, scalability, and customer satisfaction.
- Act as a customer advocate, ensuring implementation learnings inform product roadmap discussions and operational best practices.
BASIC QUALIFICATIONS
- Strong technical aptitude with demonstrated experience implementing enterprise software solutions involving hardware, integrations, and operational workflows.
- 3+ years of experience leading customer‑facing software implementations, technical consulting engagements, or complex system deployments.
- Experience managing full lifecycle implementations, including discovery, configuration, testing, deployment, training, and transition to Go-Live operations.
- Proven ability to work directly with customer technical and operational teams to solve real‑world business problems.
- Excellent analytical, troubleshooting, and problem‑solving skills with strong attention to detail.
- Ability to communicate complex technical concepts clearly to both technical and non‑technical audiences.
PREFERRED QUALIFICATIONS
- Experience in petroleum logistics, including dispatch and delivery systems, terminal operations, tank monitoring, and digital platforms supporting fuel distribution.
- Project management experience, including work estimates, scope management, and risk mitigation.
- Familiarity with integrations (APIs, data feeds, third‑party systems) commonly used in logistics and transportation environments.
- Bachelor’s degree or equivalent practical experience.
ADDITIONAL REQUIREMENTS
- Willingness to travel to customer sites as needed (up to ~20%).
- Ability to operate effectively in a fast‑paced, cross‑functional environment while managing multiple implementations concurrently.
- Continuous improvement mindset with a strong sense of ownership and accountability.
COMPENSATION
Employee Type: Salaried
Salary Minimum: $90,000
Salary Maximum: $110,000
Incentive: No
Disclaimer: Where a specific pay range is noted, it is a good faith estimate at the time of this posting. The actual salary offered will be based on experience, skills, qualifications, market / business considerations, and geographic location.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1 (866) 263-8359.
INTRODUCTION
We are seeking a highly technical, execution‑focused Customer Engagement Manager (CEM) to support SkyBitz’s petroleum logistics customers. This role is responsible for owning end‑to‑end customer implementations across hardware, firmware, and software, while serving as a trusted technical advisor throughout onboarding, adoption, and expansion. The ideal candidate brings strong technical aptitude, hands‑on implementation experience, and a deep understanding of petroleum logistics operations, including fleet operations, terminals, carriers, and upstream/downstream workflows. This individual is expected not only to deliver successful deployments, but also to actively identify and drive process improvements that improve scalability, customer outcomes, and internal execution.
ROLE AND RESPONSIBILITIES
- Lead end‑to‑end customer implementations from kickoff through production, including discovery, solution design, configuration, deployment, validation, and handoff to support.
- Serve as the technical authority for customer onboarding, with a strong understanding of SkyBitz hardware, firmware, integrations, and software platforms.
- Partner directly with petroleum logistics customers to understand operational workflows (dispatch, scheduling, compliance, terminal operations, carrier interactions) and translate them into scalable technical solutions.
- Develop and manage detailed project plans aligned to contracted scope, timelines, milestones, dependencies, and delivery expectations.
- Own implementation execution against schedule, budget, and quality targets, proactively identifying risks and driving mitigation plans.
- Deliver clear, technically accurate training (virtual and onsite) covering device installation, system configuration, integrations, reporting, and petroleum‑specific use cases.
- Create and continuously improve training materials, deployment guides, and onboarding documentation based on customer feedback, product updates, and evolving petroleum logistics requirements.
- Facilitate working sessions with customer technical and operational stakeholders to gather requirements, validate solutions, and communicate progress.
- Collaborate closely with Engineering, Product Management, Sales, and Support to ensure implementation readiness, feedback loops, and continuous improvement.
- Identify process gaps and inefficiencies in onboarding and implementation workflows and actively contribute to improvements that increase consistency, scalability, and customer satisfaction.
- Act as a customer advocate, ensuring implementation learnings inform product roadmap discussions and operational best practices.
BASIC QUALIFICATIONS
- Strong technical aptitude with demonstrated experience implementing enterprise software solutions involving hardware, integrations, and operational workflows.
- 3+ years of experience leading customer‑facing software implementations, technical consulting engagements, or complex system deployments.
- Experience managing full lifecycle implementations, including discovery, configuration, testing, deployment, training, and transition to Go-Live operations.
- Proven ability to work directly with customer technical and operational teams to solve real‑world business problems.
- Excellent analytical, troubleshooting, and problem‑solving skills with strong attention to detail.
- Ability to communicate complex technical concepts clearly to both technical and non‑technical audiences.
PREFERRED QUALIFICATIONS
- Experience in petroleum logistics, including dispatch and delivery systems, terminal operations, tank monitoring, and digital platforms supporting fuel distribution.
- Project management experience, including work estimates, scope management, and risk mitigation.
- Familiarity with integrations (APIs, data feeds, third‑party systems) commonly used in logistics and transportation environments.
- Bachelor’s degree or equivalent practical experience.
ADDITIONAL REQUIREMENTS
- Willingness to travel to customer sites as needed (up to ~20%).
- Ability to operate effectively in a fast‑paced, cross‑functional environment while managing multiple implementations concurrently.
- Continuous improvement mindset with a strong sense of ownership and accountability.
COMPENSATION
Employee Type: Salaried
Salary Minimum: $90,000
Salary Maximum: $110,000
Incentive: No
Disclaimer: Where a specific pay range is noted, it is a good faith estimate at the time of this posting. The actual salary offered will be based on experience, skills, qualifications, market / business considerations, and geographic location.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1 (866) 263-8359.
How to Get Visa Sponsorship as a Customer Engagement Manager
Target companies with existing OPT hiring history
Employers who have hired OPT students before understand the authorization timeline and are far less likely to withdraw offers over work authorization concerns. Look for patterns in past hiring rather than assuming every company is open to it.
Frame your CRM and analytics skills front and center
Customer Engagement Manager roles that involve Salesforce, HubSpot, or data-driven retention strategies often qualify for STEM OPT extension. Leading with these technical skills signals to employers that your OPT timeline is longer than the standard 12 months.
Research whether the role qualifies for STEM OPT extension
If the Customer Engagement Manager role is rooted in data analysis, marketing technology, or customer analytics, your university's DSO can assess STEM OPT eligibility. A 36-month authorization window significantly improves your candidacy compared to 12 months.
Emphasize cross-functional impact in your resume
Customer Engagement Managers who coordinate between product, sales, and marketing are harder to replace. Showing measurable cross-team outcomes, like improved retention rates or reduced churn, makes the cost of not sponsoring you feel much higher to hiring managers.
Apply to mid-size companies scaling their customer success teams
Enterprise companies often have rigid HR policies around work authorization. Mid-size companies growing their customer engagement function are more flexible, more likely to sponsor future H-1B filings, and more willing to evaluate candidates individually on merit.
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Get Access To All JobsFrequently Asked Questions
Can I work as a Customer Engagement Manager on OPT without H-1B sponsorship?
Yes. During your OPT period, you are authorized to work without employer-sponsored H-1B status. The employer does not need to file any petition on your behalf while your OPT EAD is valid. The key is ensuring your role is directly related to your field of study, which most Customer Engagement Manager positions in marketing, business, or communications satisfy.
Does a Customer Engagement Manager role qualify for the STEM OPT extension?
It depends on how the role is structured and what your degree is in. If your Customer Engagement Manager position centers on data analysis, marketing technology platforms, or quantitative retention modeling, and your degree is in a STEM field, the role may qualify for the 24-month STEM OPT extension. Your DSO at your university makes the final determination based on the job duties and your degree's CIP code.
What should I tell employers about my OPT work authorization timeline?
Be direct and specific. Tell them you hold an OPT EAD valid through a specific date, that no employer action is required during that period, and that you plan to apply for an H-1B once eligible. If you qualify for STEM OPT, mention the extended timeline upfront. Employers respond better to clarity than vague references to being an international student.
Where can I find Customer Engagement Manager jobs that are open to OPT candidates?
Migrate Mate is built specifically for F-1 OPT students and filters jobs by sponsorship willingness, so you are not wasting time on roles that screen out international candidates automatically. Customer Engagement Manager roles on Migrate Mate are sourced from employers who have hired or are open to hiring OPT students, which significantly reduces the friction in the application process.
What happens to my Customer Engagement Manager job if my OPT expires before H-1B approval?
If your H-1B petition is filed before your OPT expires and you receive a timely filing receipt, you are eligible for a cap-gap extension that bridges your status through September 30 of that year. This allows you to continue working in your Customer Engagement Manager role without interruption while USCIS processes the petition. Coordinate closely with your DSO and employer's immigration counsel to ensure the filing timeline aligns.
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