OPT Design Manager Jobs

INTRODUCTION

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

The Sr. Analyst, Audience Design & Delivery is responsible for the development, execution, validation, and performance analysis of customer acquisition, retention, and subscriber direct mail campaigns. This role partners across Marketing, Strategy, Operations, Analytics, Vendors, and Product teams to design audience targeting solutions, ensure campaign accuracy, manage campaign execution, and provide performance insights that drive business results. The ideal candidate combines strong analytical capabilities, direct marketing experience, attention to detail, and the ability to manage multiple priorities in a fast-paced environment. This role is also responsible for ensuring all audience targeting, campaign execution, and reporting activities comply with company data governance, privacy, and information security requirements.

Job Description

Primary Responsibilities

Audience Strategy & Campaign Execution

• Execute and maintain subscriber and trigger-based direct mail campaigns, including onboarding, retention, and downgrade mitigation initiatives.
• Develop and deploy audience selections and targeting logic within Adobe Campaign and supporting platforms.
• Manage campaign updates, enhancements, and ongoing maintenance activities.
• Support campaign builds, testing, deployment, and validation processes.
• Ensure campaign deliverables are executed accurately and on schedule.

Targeting & Quality Assurance

• Validate campaign audiences, counts, segmentation logic, and workflow outputs.
• Conduct quality assurance reviews to ensure audience selections align with business requirements.
• Investigate and resolve data quality issues impacting targeting or mailability.
• Partner with technical teams to troubleshoot campaign execution and data integrity concerns.
• Perform pre- and post-deployment validations to ensure campaign accuracy and compliance with business requirements.

Data Governance & Compliance

• Ensure compliance with all company data privacy, security, and governance policies, including the appropriate handling, storage, and use of Sensitive Personal Information (SPI) and customer data.
• Adhere to regulatory requirements and internal controls governing audience selection, campaign execution, data access, and information sharing.
• Support audits, data governance reviews, and documentation requests related to campaign targeting and audience management activities.

Vendor & Operational Management

• Support vendor count approvals and production readiness activities.
• Serve as a liaison between internal stakeholders and external direct mail vendors.
• Maintain campaign documentation, count tracking, and operational processes.
• Monitor campaign health and identify opportunities for process improvements.
• Coordinate campaign deliverables and production timelines to ensure successful execution.

Analytics & Reporting

• Build and maintain campaign performance dashboards and reporting tools.
• Analyze campaign results and communicate performance insights to stakeholders.
• Deliver recurring readouts, executive summaries, and recommendations.
• Conduct test-and-learn analyses to support audience optimization and business decisions.
• Evaluate targeting strategies and identify opportunities to improve response rates and ROI.
• Develop actionable recommendations based on performance data and audience behavior insights.

Campaign Innovation & Optimization

• Support model testing, segmentation enhancements, and audience experimentation.
• Recommend audience and campaign improvements based on performance insights.
• Develop documentation for new targeting methodologies and campaign processes.
• Contribute to the evolution of direct mail best practices across the organization.
• Identify opportunities to streamline campaign execution and improve operational efficiencies.

Cross-Functional Collaboration

• Partner with Marketing Strategy, Product, Analytics, Operations, Data Governance, and Vendor Management teams.
• Participate in planning meetings and project discussions.
• Present campaign findings, recommendations, and business impacts to stakeholders.
• Support enterprise-wide initiatives related to direct mail audience strategy and execution.
• Build strong relationships across business units to ensure alignment on campaign goals, targeting strategies, and execution requirements.

BASIC QUALIFICATIONS

Required

• Bachelor's degree in Marketing, Business, Analytics, Statistics, Economics, or related field.
• 3+ years of experience in direct marketing, database marketing, campaign operations, analytics, audience strategy, or campaign management.
• Strong analytical and problem-solving skills.
• Advanced Microsoft Excel proficiency.
• Experience working with large customer datasets and audience segmentation.
• Ability to manage multiple projects simultaneously while maintaining exceptional attention to detail.
• Strong written and verbal communication skills.

Preferred

• Experience with Adobe Campaign (ACC).
• Direct mail marketing experience.
• Experience with Tableau or similar reporting and visualization tools.
• SQL or data querying experience.
• Experience working with customer targeting models and campaign testing methodologies.
• Familiarity with vendor-based marketing operations and production processes.
• Knowledge of data privacy, marketing compliance, and governance best practices.

Success Measures

• Accurate and timely campaign execution and delivery.
• Strong audience quality control and validation processes.
• Compliance with data privacy, information security, and governance standards.
• Delivery of actionable campaign performance insights and recommendations.
• Continuous optimization of targeting strategies and campaign effectiveness.
• Strong stakeholder satisfaction and cross-functional partnership.
• Identification and implementation of process improvements and operational efficiencies.
• Effective management of campaign risks, data quality issues, and compliance requirements.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Adobe Campaign Classic; Problem Solving; Data Storytelling; Data Compilation; Analytics

Salary:

Colorado Pay Range: $81,627.18 - $122,440.77

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years