Guest Service Supervisor Jobs for OPT Students
Guest Service Supervisor roles are a strong fit for F-1 OPT students with hospitality, tourism, or business degrees. Most positions qualify under Standard OPT, and some employers in hotels, resorts, and event venues have experience supervising international staff and navigating OPT work authorization requirements.
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Get Access To All JobsLocation: Las Vegas, Nevada
The SHOW comes alive at MGM Resorts International
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB:
As a Group Services Supervisor, you will create exceptional guest experiences by delivering personalized service and anticipating individual needs, ensuring every stay is memorable. You will oversee daily operations, staffing, and departmental performance, aligning team efforts with strategic goals to drive efficiency, profitability, and service excellence. In this leadership role, you will also foster a collaborative team environment, manage client and interdepartmental relationships, and ensure accurate reporting and seamless group coordination.
THE STARTING RATE: $22.95/hr
THE DAY-TO-DAY:
- Ensure the assigned operational functions of Group Services are consistent with the strategic plan and vision for the department, the division, and the Property
- Manage and monitor daily labor, departmental budget, operations of Group Services, and marketing strategies to produce both short-term and long-term profitability for the Property, while meeting departmental needs and objectives
- Manage Human Resources responsibilities for Group Services to include creating a work environment that creates teamwork, performance feedback, recognition, mutual respect and employee satisfaction, recommendations for quality hiring that encompass the company’s diversity commitment, training
- Oversee the daily execution and distribution of reports to ensure accuracy and timeliness
- Maintain effective communications with operational departments to effectively resolve any situations which may impact guest service
- Closely monitor all group blocks and pick-ups. Attend weekly block review meetings and provide updates of all groups, any historical patterns and circumstances which may negatively impact room inventory/revenue
- Attend meetings with clients and the Property staff as needed, acting as a key liaison between Sales/Convention Service Managers, group contacts, and meeting planners
- Work closely in mentoring and cross training Group Services staff in additional tasks/responsibilities to optimize advancement opportunities available for subordinate staff
- Assist in creating a weekly schedule and keeps track of time off requests
- Maintain and assign all groups ensuring each Group Services Coordinator has equal amounts of work on a monthly basis
- Maintain complete knowledge of all procedures and ensures all equipment and work areas are kept stocked, clean, neat, and in working order, as well as supplies are ordered as needed
- Work with the Corporate Leisure department, sales, and marketing to ensure necessary modifications are made on a timely basis
THE IDEAL CANDIDATE:
- 2+ Years of Prior Relevant supervisory experience at a major hotel and casino resort complex required
- Knowledgeable of Property Management System (Opera), and Passkey preferred
THE PERKS & BENEFITS:
- Wellness incentive programs to help you stay healthy physically and mentally
- Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
- Free meals in our employee dining room
- Free parking on and off shift
- Health & Income Protection benefits (for eligible employees)
- Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
Are you ready to JOIN THE SHOW? Apply today!
Location: Las Vegas, Nevada
The SHOW comes alive at MGM Resorts International
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB:
As a Group Services Supervisor, you will create exceptional guest experiences by delivering personalized service and anticipating individual needs, ensuring every stay is memorable. You will oversee daily operations, staffing, and departmental performance, aligning team efforts with strategic goals to drive efficiency, profitability, and service excellence. In this leadership role, you will also foster a collaborative team environment, manage client and interdepartmental relationships, and ensure accurate reporting and seamless group coordination.
THE STARTING RATE: $22.95/hr
THE DAY-TO-DAY:
- Ensure the assigned operational functions of Group Services are consistent with the strategic plan and vision for the department, the division, and the Property
- Manage and monitor daily labor, departmental budget, operations of Group Services, and marketing strategies to produce both short-term and long-term profitability for the Property, while meeting departmental needs and objectives
- Manage Human Resources responsibilities for Group Services to include creating a work environment that creates teamwork, performance feedback, recognition, mutual respect and employee satisfaction, recommendations for quality hiring that encompass the company’s diversity commitment, training
- Oversee the daily execution and distribution of reports to ensure accuracy and timeliness
- Maintain effective communications with operational departments to effectively resolve any situations which may impact guest service
- Closely monitor all group blocks and pick-ups. Attend weekly block review meetings and provide updates of all groups, any historical patterns and circumstances which may negatively impact room inventory/revenue
- Attend meetings with clients and the Property staff as needed, acting as a key liaison between Sales/Convention Service Managers, group contacts, and meeting planners
- Work closely in mentoring and cross training Group Services staff in additional tasks/responsibilities to optimize advancement opportunities available for subordinate staff
- Assist in creating a weekly schedule and keeps track of time off requests
- Maintain and assign all groups ensuring each Group Services Coordinator has equal amounts of work on a monthly basis
- Maintain complete knowledge of all procedures and ensures all equipment and work areas are kept stocked, clean, neat, and in working order, as well as supplies are ordered as needed
- Work with the Corporate Leisure department, sales, and marketing to ensure necessary modifications are made on a timely basis
THE IDEAL CANDIDATE:
- 2+ Years of Prior Relevant supervisory experience at a major hotel and casino resort complex required
- Knowledgeable of Property Management System (Opera), and Passkey preferred
THE PERKS & BENEFITS:
- Wellness incentive programs to help you stay healthy physically and mentally
- Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
- Free meals in our employee dining room
- Free parking on and off shift
- Health & Income Protection benefits (for eligible employees)
- Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
Are you ready to JOIN THE SHOW? Apply today!
How to Get Visa Sponsorship in Guest Service Supervisor
Target hospitality brands with international operations
Large hotel chains and resort groups regularly hire international staff and are more familiar with OPT work authorization. Their HR teams are less likely to be caught off guard by your status and more likely to have a process already in place.
Clarify your OPT timeline upfront
Be transparent about your OPT end date during the first interview. Supervisory roles involve scheduling and team management, so employers need to plan for continuity. Framing it as a planning detail, not a complication, keeps the conversation professional.
Connect your degree field to the role
OPT requires your job to be directly related to your degree. Hospitality management, business, and communications degrees align well with Guest Service Supervisor duties. Come prepared to explain that connection clearly if an employer or HR team asks.
Emphasize leadership experience from campus or previous roles
Supervisory positions require demonstrated people management skills. Highlight team lead roles, resident advisor experience, or front desk positions from prior OPT or CPT jobs. Specific examples of resolving guest complaints or training staff carry real weight.
Ask about STEM OPT extension eligibility early
If your degree is in a qualifying STEM field such as hospitality technology or information systems, you may be eligible for a 24-month STEM OPT extension. Confirming employer E-Verify participation before accepting an offer avoids complications later.
Use Migrate Mate to find OPT-friendly openings
Searching broadly wastes time on roles where sponsorship is not on the table. Migrate Mate filters Guest Service Supervisor listings to surface employers open to OPT candidates, so your applications go where they are most likely to move forward.
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Get Access To All JobsFrequently Asked Questions
Does a Guest Service Supervisor role qualify for F-1 OPT?
Yes, as long as the position is directly related to your degree field. Hospitality management, hotel and tourism management, business administration, and communications degrees typically satisfy the OPT relatedness requirement for Guest Service Supervisor roles. You do not need employer sponsorship for Standard OPT since USCIS has already authorized your work through your EAD card.
Can I work as a Guest Service Supervisor on STEM OPT?
Only if your underlying degree is in a STEM-designated field. Most hospitality management programs are not on the STEM OPT eligible list, but degrees in information systems, data analytics, or hospitality technology may qualify. If you are eligible, your employer must also be enrolled in E-Verify to support the 24-month extension.
How do I find Guest Service Supervisor jobs that are open to OPT candidates?
Many employers list roles without specifying whether they accept OPT, which makes filtering difficult on general job sites. Migrate Mate surfaces Guest Service Supervisor openings from employers who are open to hiring F-1 OPT students, saving you time and reducing the chance of investing in an application that hits a wall at the offer stage.
What happens to my OPT if I move from a front desk role into a Guest Service Supervisor position with a different employer?
You can change employers on OPT, but you must report the change to your DSO within 10 days so your SEVP portal record stays current. The new role still needs to be directly related to your degree. Your EAD remains valid and tied to your OPT period, not to the specific employer, so no new authorization is required.
Do Guest Service Supervisor employers typically support H-1B sponsorship after OPT?
It varies by employer size and structure. Large hotel groups and resort chains with corporate HR teams are more likely to have sponsored H-1B petitions in the past than independent properties. Checking a prospective employer's public LCA filings with the Department of Labor is a practical way to gauge their sponsorship history before or during the interview process.
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