OPT Guest Service Supervisor Jobs
Guest Service Supervisor roles are a strong fit for F-1 OPT students with hospitality, tourism, or business degrees. Most positions qualify under Standard OPT, and some employers in hotels, resorts, and event venues have experience supervising international staff and navigating OPT work authorization requirements.
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Job Number 26121921
Job Category Property Leadership
Location 201 Granby Street, NORFOLK VA 23510, United States
Schedule Full Time
Located Remotely? N
Position Type Management
Pay Range: $70,000 - $75,000 Annually
Expiration Date: 11/06/2026
Additional Information: This hotel is owned and operated by an independent franchisee, The Olympia Companies. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
Director of Guest Services
The primary role is to directly oversee the safe and efficient operation of the front office - maximizes profitability and ensures high levels of guest satisfaction are achieved. This position provides training, support, and resources to the front desk, reservations, PBX, concierge, and valet staff. Additionally, will work with all departments to ensure compliance and hotel standards are meeting brand and guest expectations.
Qualifications:
- 3+ years of guest services department head or similar managerial experience required
- Management or previous supervisory experience preferred
- Associate degree and/or equivalent work experience
- Bilingual (Spanish) is a plus
Benefits:
Health Coverage That Works for You: We contribute up to 80% toward individual health plans and offer affordable dental and vision insurance. Plus, with FSA and HSA options, you can plan for your healthcare costs your way.
Secure Your Future: With our 401K plan and discretionary yearly match, you can build the financial future you deserve.
Peace of Mind: We provide paid group term life insurance for select positions, 50% shared cost short-term disability, and you have the option to purchase additional employee paid life insurance.
Time for You: Enjoy our robust PTO plan and 7 paid holidays to maintain work-life balance. Need quick access to your paycheck? Our earned wage access program has you covered!
Additional Support: From our Employee Assistance Program (EAP) to a sober support network, and our commitment to being a recovery-friendly workplace, we're here to help you thrive personally and professionally.
Perks: Love to travel? Enjoy exclusive hotel travel discounts as a member of our team. Additional benefits may be available based on property specific locations!
This company is an equal opportunity employer.
The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative – in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Additional Information
Job Number 26121921
Job Category Property Leadership
Location 201 Granby Street, NORFOLK VA 23510, United States
Schedule Full Time
Located Remotely? N
Position Type Management
Pay Range: $70,000 - $75,000 Annually
Expiration Date: 11/06/2026
Additional Information: This hotel is owned and operated by an independent franchisee, The Olympia Companies. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
Director of Guest Services
The primary role is to directly oversee the safe and efficient operation of the front office - maximizes profitability and ensures high levels of guest satisfaction are achieved. This position provides training, support, and resources to the front desk, reservations, PBX, concierge, and valet staff. Additionally, will work with all departments to ensure compliance and hotel standards are meeting brand and guest expectations.
Qualifications:
- 3+ years of guest services department head or similar managerial experience required
- Management or previous supervisory experience preferred
- Associate degree and/or equivalent work experience
- Bilingual (Spanish) is a plus
Benefits:
Health Coverage That Works for You: We contribute up to 80% toward individual health plans and offer affordable dental and vision insurance. Plus, with FSA and HSA options, you can plan for your healthcare costs your way.
Secure Your Future: With our 401K plan and discretionary yearly match, you can build the financial future you deserve.
Peace of Mind: We provide paid group term life insurance for select positions, 50% shared cost short-term disability, and you have the option to purchase additional employee paid life insurance.
Time for You: Enjoy our robust PTO plan and 7 paid holidays to maintain work-life balance. Need quick access to your paycheck? Our earned wage access program has you covered!
Additional Support: From our Employee Assistance Program (EAP) to a sober support network, and our commitment to being a recovery-friendly workplace, we're here to help you thrive personally and professionally.
Perks: Love to travel? Enjoy exclusive hotel travel discounts as a member of our team. Additional benefits may be available based on property specific locations!
This company is an equal opportunity employer.
The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative – in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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Get Access To All JobsTips for Finding OPT Sponsorship in Guest Service Supervisor
Target hospitality brands with international operations
Large hotel chains and resort groups regularly hire international staff and are more familiar with OPT work authorization. Their HR teams are less likely to be caught off guard by your status and more likely to have a process already in place.
Clarify your OPT timeline upfront
Be transparent about your OPT end date during the first interview. Supervisory roles involve scheduling and team management, so employers need to plan for continuity. Framing it as a planning detail, not a complication, keeps the conversation professional.
Connect your degree field to the role
OPT requires your job to be directly related to your degree. Hospitality management, business, and communications degrees align well with Guest Service Supervisor duties. Come prepared to explain that connection clearly if an employer or HR team asks.
Emphasize leadership experience from campus or previous roles
Supervisory positions require demonstrated people management skills. Highlight team lead roles, resident advisor experience, or front desk positions from prior OPT or CPT jobs. Specific examples of resolving guest complaints or training staff carry real weight.
Ask about STEM OPT extension eligibility early
If your degree is in a qualifying STEM field such as hospitality technology or information systems, you may be eligible for a 24-month STEM OPT extension. Confirming employer E-Verify participation before accepting an offer avoids complications later.
Use Migrate Mate to find OPT-friendly openings
Searching broadly wastes time on roles where sponsorship is not on the table. Migrate Mate filters Guest Service Supervisor listings to surface employers open to OPT candidates, so your applications go where they are most likely to move forward.
Guest Service Supervisor OPT: Frequently Asked Questions
Does a Guest Service Supervisor role qualify for F-1 OPT?
Yes, as long as the position is directly related to your degree field. Hospitality management, hotel and tourism management, business administration, and communications degrees typically satisfy the OPT relatedness requirement for Guest Service Supervisor roles. You do not need employer sponsorship for Standard OPT since USCIS has already authorized your work through your EAD card.
Can I work as a Guest Service Supervisor on STEM OPT?
Only if your underlying degree is in a STEM-designated field. Most hospitality management programs are not on the STEM OPT eligible list, but degrees in information systems, data analytics, or hospitality technology may qualify. If you are eligible, your employer must also be enrolled in E-Verify to support the 24-month extension.
How do I find Guest Service Supervisor jobs that are open to OPT candidates?
Many employers list roles without specifying whether they accept OPT, which makes filtering difficult on general job sites. Migrate Mate surfaces Guest Service Supervisor openings from employers who are open to hiring F-1 OPT students, saving you time and reducing the chance of investing in an application that hits a wall at the offer stage.
What happens to my OPT if I move from a front desk role into a Guest Service Supervisor position with a different employer?
You can change employers on OPT, but you must report the change to your DSO within 10 days so your SEVP portal record stays current. The new role still needs to be directly related to your degree. Your EAD remains valid and tied to your OPT period, not to the specific employer, so no new authorization is required.
Do Guest Service Supervisor employers typically support H-1B sponsorship after OPT?
It varies by employer size and structure. Large hotel groups and resort chains with corporate HR teams are more likely to have sponsored H-1B visa petitions in the past than independent properties. Checking a prospective employer's public LCA filings with the Department of Labor is a practical way to gauge their sponsorship history before or during the interview process.