OPT Help Desk Analyst Jobs
Help Desk Analyst roles are among the more OPT-accessible IT positions because many employers already have internal visa support infrastructure. Your 12-month OPT window (or 24-month STEM extension if your degree qualifies) gives you real runway to prove your technical troubleshooting skills and convert to H-1B visa sponsorship.
Find OPT Help Desk Analyst JobsOverview
Showing 5 of 42+ Help Desk Analyst jobs
See all 42+ Help Desk Analyst Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Help Desk Analyst roles.
Get Access To All JobsAbout Longroad Energy
Founded in 2016, Longroad Energy is a U.S.-based energy company focused on developing, owning and operating energy and digital infrastructure projects throughout North America. Longroad has developed or acquired 7.6 GW of renewable energy projects and has raised $20.6 billion of equity, debt, and tax equity to support completion of its portfolio. Today, Longroad owns 5.8 GW of wind, solar, and storage projects and operates and manages a total of 7.4 GW on behalf of Longroad and third parties. Longroad is owned by the Infratil Limited, NZ Superannuation Fund, Longroad Energy Partners, LLC, and MEAG MUNICH ERGO Asset Management.
Job Purpose
Reporting to the IT Manager, the Help Desk Technician will provide day-to-day technical support for Longroad employees and their computing needs. This role will engage end-users via phone, chat, and e-mail and to troubleshoot and resolve technical issues both remotely and onsite at the Boston office. This role is expected to be onsite four (4) days per week, with the flexibility to work remotely one (1) day per week. The hybrid schedule is subject to business needs and may be adjusted based on meetings, team needs, and other in-person commitments. The Help Desk Technician will also have opportunities to expand their technical knowledge and professional development by participating in various IT projects and working with different areas of the organization.
This role will be part of a team that nurtures growth, appreciates diversity, encourages initiative, values teamwork, shares success, rewards excellence, and takes pride in making a positive impact to the future of our planet.
Responsibilities
End-User & Technical Support
- Provide day-to-day technical support to end users, troubleshooting and resolving hardware, software, connectivity, and access-related issues.
- Log, track, prioritize, and resolve incidents and service requests through the IT ticketing system (Freshservice) in accordance with established service-level expectations.
- Install, configure, maintain, and troubleshoot desktops, laptops, operating systems, desktop software, and enterprise applications.
- Support Windows 11, Microsoft 365, Slack, Microsoft Teams, GlobalProtect VPN, Adobe Acrobat, system patches, antivirus software, file and print sharing, Wi-Fi, LAN/WAN connectivity, password resets, and other common end-user technologies.
- Set up, maintain, and troubleshoot conference rooms and other shared technology systems.
- Collaborate with IT team members to troubleshoot and resolve more complex technical issues, escalating issues as appropriate.
Employee Onboarding & Access Administration
- Support new hire onboarding, including account creation, equipment and phone provisioning, application setup and training, and new hire IT orientation.
- Support employee offboarding activities, including account access changes and equipment recovery, in accordance with established procedures.
- Perform basic user account and group administration in Active Directory and Microsoft Entra ID (Azure AD), including adding, removing, and updating user information and system access.
IT Asset & Systems Management
- Perform routine maintenance, updates, and troubleshooting for company workstations.
- Perform routine audits of systems and software and assist with identifying and addressing issues.
- Maintain accurate IT asset inventory records and support the lifecycle management of company hardware.
- Track equipment orders and coordinate the delivery, receiving, deployment, and return of IT assets.
- Follow established IT security policies, access-control procedures, and data protection practices when supporting users and administering company systems.
IT Projects & Team Collaboration
- Participate in IT projects and technology initiatives that support business and operational needs.
- Collaborate with IT team members and other departments to support technology needs and identify opportunities to improve the end-user experience.
- Contribute to team knowledge sharing, documentation, and continuous improvement of IT support processes and practices.
Minimum Qualifications
- 2+ years of experience providing help desk, desktop support, IT support, or similar end-user technical support within the technology industry.
- Associate's degree in information technology, Computer Science, or a related field, or completion of a recognized IT/technical training program.
- Excellent problem-solving and analytical skills.
- Demonstrated ability to troubleshoot and resolve hardware, software, connectivity, and user-access issues.
- The ability to break down technological processes and deliver clear, step-by-step instructions to users with varying levels of technical knowledge.
- Ability to manage multiple support requests and priorities in a fast-paced environment.
- Strong verbal and written communication skills.
- Strong customer service orientation with the patience and interpersonal skills necessary to effectively support end users.
- Ability to work on-site in the Boston office four (4) days per week.
- Willingness to travel occasionally (approximately 10%) to other company offices and facilities for on-site support.
Desired/Preferred Qualifications
- Experience with Freshservice or another IT service management (ITSM) or ticketing platform strongly preferred.
- Experience with Active Directory and/or Microsoft Entra ID (Azure AD).
- Experience supporting Microsoft 365 and related collaboration tools.
- Familiarity with VPN, Wi-Fi, LAN/WAN, and general network troubleshooting.
- Passion for problem-solving and customer service.
- Team-oriented mindset with an openness to constructive feedback and collaboration.
- Eagerness to learn new technologies, systems, and IT support practices.
Characteristics Necessary for Success
- Demonstrates humility, curiosity, and a willingness to ask questions and seek guidance when needed. Demonstrates personal accountability and integrity.
- Ability to make informed decisions in a quick and nimble manner.
- Comfortable working in a fast-paced environment where priorities and business needs may change quickly.
- Collaborative and team-oriented approach with a commitment to delivering a positive end-user experience.
Compensation
- The expected salary range for this position is $70K - $90K, depending on experience, qualifications, and location. This role may also be eligible for incentive plan participation and other performance-based compensation opportunities.
Benefits of Working at Longroad Energy
We are dedicated to providing our employees with the support and resources they need to stay healthy, secure their future, and be successful in their careers. Benefits at Longroad include the opportunity for merit-based salary increases, incentive plan participation, eligibility for our 401(k) plan and matching, and comprehensive medical, dental, vision, life, and disability insurance. Our robust time-off policy includes accrual of 18 vacation days in your first year, paid holidays, and paid volunteer time. We offer paid parental leave to help support employees as they transition into parenthood. Learn more about our employee benefits.
Diversity, Equity & Inclusion
Diversity, equity, and inclusion matter - at Longroad, in our industry, in our communities, and in society at large. We embrace our responsibility to build and promote a diverse, equitable, and inclusive working experience and drive change where we live and operate. We work to actively promote and celebrate diversity, equity, and inclusion. We foster a supportive space that empowers everyone at Longroad to learn about, discuss and ask questions related to embracing and honoring identity. We collaborate with our community, colleagues, and industry in the ongoing pursuit of evolving and growing an inclusive and diverse environment. Learn more about our DEI commitment.
Longroad Energy Values
At Longroad, we SHINE. We aim to be the most trusted renewable energy company on the long road to a green future. We are an experienced team of problem solvers and promise-keepers who develop sustainable solutions that meet today’s challenges and make a lasting impact on people and our planet. Learn more about our SHINE values.
Longroad Energy is proud to be an Equal Opportunity Employer (“EOE”). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, disability, veteran status, citizenship, or any other legally protected status. Longroad Energy prohibits discrimination against individuals with disabilities and will reasonably accommodate applicants with a disability, upon request, and will also ensure reasonable accommodations are made for disabled employees. Longroad Energy is firmly committed to ensuring equal employment opportunities in all employment practices and personnel actions, including advertising, recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, rates of pay, and other forms of compensation.
Notice Regarding the Use of Artificial Intelligence in Application Review
Notice of AI Use in Job Application Review
As part of our commitment in creating a fair, efficient, and consistent hiring process we may use artificial intelligence (AI) to help our recruiting teams organize, summarize, and analyze information provided by candidates, including resumes, application responses, and other materials submitted during the application process. AI may be used to identify patterns, highlight relevant skills, and experience, and assist in comparing a candidate’s qualifications with the requirement of a specific role. These tools are to improve efficiency and consistency while supporting more informed hiring decisions, which will ultimately be made by the hiring team.
About Longroad Energy
Founded in 2016, Longroad Energy is a U.S.-based energy company focused on developing, owning and operating energy and digital infrastructure projects throughout North America. Longroad has developed or acquired 7.6 GW of renewable energy projects and has raised $20.6 billion of equity, debt, and tax equity to support completion of its portfolio. Today, Longroad owns 5.8 GW of wind, solar, and storage projects and operates and manages a total of 7.4 GW on behalf of Longroad and third parties. Longroad is owned by the Infratil Limited, NZ Superannuation Fund, Longroad Energy Partners, LLC, and MEAG MUNICH ERGO Asset Management.
Job Purpose
Reporting to the IT Manager, the Help Desk Technician will provide day-to-day technical support for Longroad employees and their computing needs. This role will engage end-users via phone, chat, and e-mail and to troubleshoot and resolve technical issues both remotely and onsite at the Boston office. This role is expected to be onsite four (4) days per week, with the flexibility to work remotely one (1) day per week. The hybrid schedule is subject to business needs and may be adjusted based on meetings, team needs, and other in-person commitments. The Help Desk Technician will also have opportunities to expand their technical knowledge and professional development by participating in various IT projects and working with different areas of the organization.
This role will be part of a team that nurtures growth, appreciates diversity, encourages initiative, values teamwork, shares success, rewards excellence, and takes pride in making a positive impact to the future of our planet.
Responsibilities
End-User & Technical Support
- Provide day-to-day technical support to end users, troubleshooting and resolving hardware, software, connectivity, and access-related issues.
- Log, track, prioritize, and resolve incidents and service requests through the IT ticketing system (Freshservice) in accordance with established service-level expectations.
- Install, configure, maintain, and troubleshoot desktops, laptops, operating systems, desktop software, and enterprise applications.
- Support Windows 11, Microsoft 365, Slack, Microsoft Teams, GlobalProtect VPN, Adobe Acrobat, system patches, antivirus software, file and print sharing, Wi-Fi, LAN/WAN connectivity, password resets, and other common end-user technologies.
- Set up, maintain, and troubleshoot conference rooms and other shared technology systems.
- Collaborate with IT team members to troubleshoot and resolve more complex technical issues, escalating issues as appropriate.
Employee Onboarding & Access Administration
- Support new hire onboarding, including account creation, equipment and phone provisioning, application setup and training, and new hire IT orientation.
- Support employee offboarding activities, including account access changes and equipment recovery, in accordance with established procedures.
- Perform basic user account and group administration in Active Directory and Microsoft Entra ID (Azure AD), including adding, removing, and updating user information and system access.
IT Asset & Systems Management
- Perform routine maintenance, updates, and troubleshooting for company workstations.
- Perform routine audits of systems and software and assist with identifying and addressing issues.
- Maintain accurate IT asset inventory records and support the lifecycle management of company hardware.
- Track equipment orders and coordinate the delivery, receiving, deployment, and return of IT assets.
- Follow established IT security policies, access-control procedures, and data protection practices when supporting users and administering company systems.
IT Projects & Team Collaboration
- Participate in IT projects and technology initiatives that support business and operational needs.
- Collaborate with IT team members and other departments to support technology needs and identify opportunities to improve the end-user experience.
- Contribute to team knowledge sharing, documentation, and continuous improvement of IT support processes and practices.
Minimum Qualifications
- 2+ years of experience providing help desk, desktop support, IT support, or similar end-user technical support within the technology industry.
- Associate's degree in information technology, Computer Science, or a related field, or completion of a recognized IT/technical training program.
- Excellent problem-solving and analytical skills.
- Demonstrated ability to troubleshoot and resolve hardware, software, connectivity, and user-access issues.
- The ability to break down technological processes and deliver clear, step-by-step instructions to users with varying levels of technical knowledge.
- Ability to manage multiple support requests and priorities in a fast-paced environment.
- Strong verbal and written communication skills.
- Strong customer service orientation with the patience and interpersonal skills necessary to effectively support end users.
- Ability to work on-site in the Boston office four (4) days per week.
- Willingness to travel occasionally (approximately 10%) to other company offices and facilities for on-site support.
Desired/Preferred Qualifications
- Experience with Freshservice or another IT service management (ITSM) or ticketing platform strongly preferred.
- Experience with Active Directory and/or Microsoft Entra ID (Azure AD).
- Experience supporting Microsoft 365 and related collaboration tools.
- Familiarity with VPN, Wi-Fi, LAN/WAN, and general network troubleshooting.
- Passion for problem-solving and customer service.
- Team-oriented mindset with an openness to constructive feedback and collaboration.
- Eagerness to learn new technologies, systems, and IT support practices.
Characteristics Necessary for Success
- Demonstrates humility, curiosity, and a willingness to ask questions and seek guidance when needed. Demonstrates personal accountability and integrity.
- Ability to make informed decisions in a quick and nimble manner.
- Comfortable working in a fast-paced environment where priorities and business needs may change quickly.
- Collaborative and team-oriented approach with a commitment to delivering a positive end-user experience.
Compensation
- The expected salary range for this position is $70K - $90K, depending on experience, qualifications, and location. This role may also be eligible for incentive plan participation and other performance-based compensation opportunities.
Benefits of Working at Longroad Energy
We are dedicated to providing our employees with the support and resources they need to stay healthy, secure their future, and be successful in their careers. Benefits at Longroad include the opportunity for merit-based salary increases, incentive plan participation, eligibility for our 401(k) plan and matching, and comprehensive medical, dental, vision, life, and disability insurance. Our robust time-off policy includes accrual of 18 vacation days in your first year, paid holidays, and paid volunteer time. We offer paid parental leave to help support employees as they transition into parenthood. Learn more about our employee benefits.
Diversity, Equity & Inclusion
Diversity, equity, and inclusion matter - at Longroad, in our industry, in our communities, and in society at large. We embrace our responsibility to build and promote a diverse, equitable, and inclusive working experience and drive change where we live and operate. We work to actively promote and celebrate diversity, equity, and inclusion. We foster a supportive space that empowers everyone at Longroad to learn about, discuss and ask questions related to embracing and honoring identity. We collaborate with our community, colleagues, and industry in the ongoing pursuit of evolving and growing an inclusive and diverse environment. Learn more about our DEI commitment.
Longroad Energy Values
At Longroad, we SHINE. We aim to be the most trusted renewable energy company on the long road to a green future. We are an experienced team of problem solvers and promise-keepers who develop sustainable solutions that meet today’s challenges and make a lasting impact on people and our planet. Learn more about our SHINE values.
Longroad Energy is proud to be an Equal Opportunity Employer (“EOE”). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, disability, veteran status, citizenship, or any other legally protected status. Longroad Energy prohibits discrimination against individuals with disabilities and will reasonably accommodate applicants with a disability, upon request, and will also ensure reasonable accommodations are made for disabled employees. Longroad Energy is firmly committed to ensuring equal employment opportunities in all employment practices and personnel actions, including advertising, recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, rates of pay, and other forms of compensation.
Notice Regarding the Use of Artificial Intelligence in Application Review
Notice of AI Use in Job Application Review
As part of our commitment in creating a fair, efficient, and consistent hiring process we may use artificial intelligence (AI) to help our recruiting teams organize, summarize, and analyze information provided by candidates, including resumes, application responses, and other materials submitted during the application process. AI may be used to identify patterns, highlight relevant skills, and experience, and assist in comparing a candidate’s qualifications with the requirement of a specific role. These tools are to improve efficiency and consistency while supporting more informed hiring decisions, which will ultimately be made by the hiring team.
See all 42+ OPT Help Desk Analyst Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new OPT Help Desk Analyst Jobs.
Get Access To All JobsTips for Finding OPT Sponsorship as a Help Desk Analyst
Target employers with existing H-1B sponsorship history
Companies that have sponsored H-1B visas before are far more likely to sponsor you after OPT. Check employer size and IT department structure. Mid-size to large organizations with dedicated HR and legal teams handle sponsorship far more smoothly than small businesses.
Lead with your STEM OPT extension eligibility
If your degree is in computer science, information systems, or a related STEM field, you may qualify for a 24-month extension. That gives employers three full years of OPT work authorization, which significantly reduces urgency around H-1B sponsorship timelines.
Frame your technical certifications prominently
CompTIA A+, ITIL Foundation, and Microsoft certifications signal job-ready skills that reduce employer training costs. Hiring managers sponsoring OPT candidates want to see demonstrated competence upfront. Certifications close that gap faster than degree credentials alone.
Apply to managed service providers and IT staffing firms
MSPs and IT staffing companies hire Help Desk Analysts at scale and often have immigration counsel on retainer. They sponsor OPT and H-1B employees regularly, making them more comfortable with authorization paperwork than employers hiring their first foreign national.
File your OPT extension application early
USCIS recommends filing your STEM OPT extension up to 90 days before your initial OPT expires. Late applications can create authorization gaps that complicate employment. Start the process well in advance so there is no disruption to your active Help Desk Analyst role.
Be direct about your authorization timeline in early conversations
Disclosing your OPT status early in the hiring process builds trust and avoids wasted time. Employers who are unwilling to sponsor will say so quickly. Those who are open to it will appreciate the transparency and can begin planning their H-1B petition timeline accordingly.
Help Desk Analyst OPT: Frequently Asked Questions
Can I work as a Help Desk Analyst on OPT?
Yes, Help Desk Analyst roles qualify for OPT work authorization as long as the position is directly related to your degree field. Degrees in computer science, information technology, information systems, or related disciplines generally satisfy this requirement. If your degree is in an unrelated field, consult your DSO before accepting an offer to confirm the position qualifies.
Do Help Desk Analyst jobs qualify for the STEM OPT extension?
They can, but qualification depends on your degree, not the job title. If your degree appears on the STEM Designated Degree Program List and your employer is enrolled in E-Verify, you can apply for the 24-month STEM extension. Most Help Desk Analyst roles at companies using E-Verify will satisfy the practical training requirement, giving you up to three years of total OPT authorization.
Where can I find Help Desk Analyst jobs that sponsor OPT students?
Migrate Mate is built specifically for F-1 OPT students and filters jobs by sponsorship willingness, so you are not wasting applications on employers who will not work with your visa status. Searching there surfaces Help Desk Analyst openings at companies already familiar with OPT and H-1B processes, which shortens your job search considerably.
Will employers sponsor H-1B after hiring me on OPT for a Help Desk Analyst role?
Many do, particularly at larger IT departments, managed service providers, and enterprise technology companies that hire Help Desk Analysts regularly. Sponsorship is never guaranteed, but employers who hired you on OPT have already invested in your onboarding. The best approach is to confirm H-1B sponsorship willingness before accepting an offer, not after your OPT is nearly expired.
What happens to my Help Desk Analyst job if my OPT application is still pending?
If you filed your initial OPT or STEM OPT extension application before your current authorization expired, you are covered by an automatic cap-out protection period of up to 180 days while the application is pending. You can continue working during this period. Keep your receipt notice and a copy of your EAD application accessible, as your employer may need documentation confirming your continued authorization.