IT Support Technician Jobs for OPT Students
IT Support Technician roles are a strong fit for F-1 OPT students with degrees in information technology, computer science, or a related field. Most positions qualify for the standard 12-month OPT period, and roles at tech-forward companies may qualify for the 24-month STEM OPT extension.
See All IT Support Technician JobsOverview
Showing 5 of 3,567+ IT Support Technician jobs
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
See all 3,567+ IT Support Technician jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new IT Support Technician roles.
Get Access To All JobsINTRODUCTION
The Tier 1 IT Support Technician is the first point of contact for technical support needs at Washburn Center for Children. This role supports end-user devices, resolves common IT issues, assists with A/V technology setup, and provides direct support during staff onboarding. The technician is also responsible for preparing Windows and iOS devices for staff using Microsoft Intune and Mosyle, our Apple MDM solution. This role is on-site.
KEY RESPONSIBILITIES
Frontline Technical Support
- Respond to IT support requests via Jira Service Desk or other ticketing system, phone, email, and in-person.
- Provide first-level troubleshooting for Microsoft 365, Teams, Windows 10/11, VPN access, printers, and Wi-Fi issues.
- Escalate complex technical problems to Tier 2 or our MSP.
Device Setup & Configuration
- Deploy and configure Windows laptops using Microsoft Intune.
- Enroll and manage Apple iOS devices through Mosyle, ensuring proper profiles and app distribution.
- Prepare equipment for deployment, maintain inventory tags, and track user assignments.
A/V Room Support
- Set up and support basic A/V equipment in conference and training rooms, including displays, projectors, webcams, speakers, and microphones.
- Assist with Microsoft Teams Room devices and event-related tech needs.
- Troubleshoot A/V connectivity issues, perform regular readiness checks.
Facilities & Workspace Support
- Set up and configure workstations including desk arrangements, cable management, and ergonomic positioning.
- Install, adjust, and remove monitor mounts and arms to support various workspace configurations.
- Deploy and configure docking stations for laptop users, ensuring proper connectivity and functionality.
- Move IT equipment between locations as needed, including computers, printers, monitors, and peripherals.
- Relocate and set up printers including network configuration and driver installation.
- Assist the Facilities Manager with furniture arrangements when IT equipment integration is required.
- Coordinate workspace changes that involve both IT equipment and furniture to ensure optimal functionality.
New Hire Onboarding
- Prepare accounts and devices for incoming staff; provide in-person IT orientation.
- Assist with initial login, MFA configuration, Teams setup, and basic IT navigation.
Inventory & Asset Tracking
- Maintain accurate asset documentation and assist with lifecycle tasks (check-in/out, refreshes).
- Support device recovery or reset processes in coordination with Tier 2.
Administrative Tasks
- Document detailed notes and accurate time entries to reflect completed work.
- Effectively communicate with staff via email and other communication tools to ensure clarity and resolution of technical issues.
Site & Remote Support
- Travel to other Washburn sites to provide in-person tech support as needed.
BASIC QUALIFICATIONS
- 1–2 years in an IT helpdesk, desktop support, or A/V technician role.
- Familiarity with Microsoft 365, Teams, Windows 10/11, and iOS device support.
- Basic experience with MDM platforms like Mosyle (for iOS) or Intune (for Windows).
- Experience with N-Able N-Central RMM or similar tools.
- Strong customer service skills and the ability to communicate with non-technical staff.
PREFERRED QUALIFICATIONS
- Associate’s degree in IT or related field (or equivalent experience).
- Experience supporting Microsoft Teams or conference A/V setups.
- Entry-level certifications such as CompTIA A+ or Apple/MDM training are a plus.
SCHEDULE & EXPECTATIONS
- Monday–Friday, 9:00 AM – 5:00 PM.
- Must be able to lift up to 40 lbs (IT equipment, monitors, etc.).
- Travel between Washburn sites required for support and hardware delivery.
INTRODUCTION
The Tier 1 IT Support Technician is the first point of contact for technical support needs at Washburn Center for Children. This role supports end-user devices, resolves common IT issues, assists with A/V technology setup, and provides direct support during staff onboarding. The technician is also responsible for preparing Windows and iOS devices for staff using Microsoft Intune and Mosyle, our Apple MDM solution. This role is on-site.
KEY RESPONSIBILITIES
Frontline Technical Support
- Respond to IT support requests via Jira Service Desk or other ticketing system, phone, email, and in-person.
- Provide first-level troubleshooting for Microsoft 365, Teams, Windows 10/11, VPN access, printers, and Wi-Fi issues.
- Escalate complex technical problems to Tier 2 or our MSP.
Device Setup & Configuration
- Deploy and configure Windows laptops using Microsoft Intune.
- Enroll and manage Apple iOS devices through Mosyle, ensuring proper profiles and app distribution.
- Prepare equipment for deployment, maintain inventory tags, and track user assignments.
A/V Room Support
- Set up and support basic A/V equipment in conference and training rooms, including displays, projectors, webcams, speakers, and microphones.
- Assist with Microsoft Teams Room devices and event-related tech needs.
- Troubleshoot A/V connectivity issues, perform regular readiness checks.
Facilities & Workspace Support
- Set up and configure workstations including desk arrangements, cable management, and ergonomic positioning.
- Install, adjust, and remove monitor mounts and arms to support various workspace configurations.
- Deploy and configure docking stations for laptop users, ensuring proper connectivity and functionality.
- Move IT equipment between locations as needed, including computers, printers, monitors, and peripherals.
- Relocate and set up printers including network configuration and driver installation.
- Assist the Facilities Manager with furniture arrangements when IT equipment integration is required.
- Coordinate workspace changes that involve both IT equipment and furniture to ensure optimal functionality.
New Hire Onboarding
- Prepare accounts and devices for incoming staff; provide in-person IT orientation.
- Assist with initial login, MFA configuration, Teams setup, and basic IT navigation.
Inventory & Asset Tracking
- Maintain accurate asset documentation and assist with lifecycle tasks (check-in/out, refreshes).
- Support device recovery or reset processes in coordination with Tier 2.
Administrative Tasks
- Document detailed notes and accurate time entries to reflect completed work.
- Effectively communicate with staff via email and other communication tools to ensure clarity and resolution of technical issues.
Site & Remote Support
- Travel to other Washburn sites to provide in-person tech support as needed.
BASIC QUALIFICATIONS
- 1–2 years in an IT helpdesk, desktop support, or A/V technician role.
- Familiarity with Microsoft 365, Teams, Windows 10/11, and iOS device support.
- Basic experience with MDM platforms like Mosyle (for iOS) or Intune (for Windows).
- Experience with N-Able N-Central RMM or similar tools.
- Strong customer service skills and the ability to communicate with non-technical staff.
PREFERRED QUALIFICATIONS
- Associate’s degree in IT or related field (or equivalent experience).
- Experience supporting Microsoft Teams or conference A/V setups.
- Entry-level certifications such as CompTIA A+ or Apple/MDM training are a plus.
SCHEDULE & EXPECTATIONS
- Monday–Friday, 9:00 AM – 5:00 PM.
- Must be able to lift up to 40 lbs (IT equipment, monitors, etc.).
- Travel between Washburn sites required for support and hardware delivery.
How to Get Visa Sponsorship as an IT Support Technician
Confirm your degree field qualifies
IT Support Technician roles typically qualify for STEM OPT extension when your degree is in computer science, information technology, or information systems. Verify your CIP code with your DSO before targeting extension-eligible positions specifically.
Get vendor certifications before you apply
CompTIA A+, Network+, or Microsoft certifications signal job-readiness to hiring managers and reduce employer hesitation about sponsorship. Many OPT students land roles faster after adding even one certification to their resume.
Be upfront about your OPT timeline
State your OPT end date and STEM extension eligibility early in conversations. Employers appreciate transparency, and framing your situation around the extension window gives them confidence in a longer working relationship from the start.
Apply to managed service providers and IT staffing firms
MSPs and IT staffing firms regularly hire OPT students for help desk and support roles. They often have immigration counsel on retainer and understand work authorization requirements better than smaller employers hiring their first international candidate.
Document your practical skills with a home lab or portfolio
A home lab, GitHub repo, or documented troubleshooting project demonstrates hands-on ability beyond coursework. IT support hiring managers prioritize proven problem-solving skills, which can offset employer concerns about the OPT sponsorship process.
IT Support Technician jobs are hiring across the US. Find yours.
Find IT Support Technician JobsSee all 3,567+ IT Support Technician jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new IT Support Technician roles.
Get Access To All JobsFrequently Asked Questions
Does an IT Support Technician role qualify for the STEM OPT extension?
It depends on your degree, not just the job title. If your degree is in computer science, information technology, information systems, or another STEM-designated field, and the role uses those skills directly, you likely qualify for the 24-month STEM OPT extension. Confirm your CIP code with your DSO to be certain.
How do I find IT Support Technician jobs that are open to OPT students?
Migrate Mate is built specifically for F-1 OPT students and filters job listings by sponsorship willingness, so you are not wasting applications on employers who will not hire international candidates. Browsing IT support roles there saves significant time compared to general job searches where OPT eligibility is rarely disclosed upfront.
Do IT support employers commonly sponsor H-1B visas after OPT ends?
Larger enterprises, managed service providers, and technology companies are more likely to sponsor H-1B visas than small businesses. Employers with dedicated HR or legal resources find the process more manageable. Targeting companies that have filed H-1B petitions in the past is the most reliable way to identify willing sponsors.
Can I work as an IT Support Technician on OPT if my degree is in a non-technical field?
Yes, but only for the standard 12-month OPT period. The STEM extension requires a STEM-designated degree. If your degree is in business, communications, or another non-STEM field, your OPT window is 12 months regardless of the job title, so factoring that timeline into your job search and visa planning matters.
What should I tell an employer who has never hired an OPT student before?
Explain that OPT authorization comes from USCIS and does not require the employer to file any petitions or pay government fees during the OPT period. Your EAD card is your work authorization. Employers only need to report a job change to your DSO. Most find the process straightforward once it is explained clearly.
See which IT Support Technician employers are hiring and sponsoring visas right now.
Search IT Support Technician Jobs