OPT IT Technical Support Jobs
IT Technical Support jobs are among the most accessible OPT-eligible roles in tech. Most positions qualify as STEM occupations, making you eligible for the 24-month STEM OPT extension. Employers range from university IT departments to enterprise companies, and many are experienced with sponsoring F-1 students.
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Get Access To All JobsCompany Background
Founded in 1908, NEBCO, Inc. is a fourth-generation, family-owned and operated business with more than 1,100 employees and 50 locations throughout Nebraska. NEBCO supplies the construction industry with ready mixed concrete and concrete-related materials. The NEBCO group of companies are also active in road construction, traffic control, mining, real estate development and management and construction surety bonding. The company owns a short line railroad, as well as Quarry Oaks Golf Club and the Lincoln Saltdogs baseball team. NEBCO has grown to become one of Nebraska’s most diversified and successful privately-owned businesses. For more information about NEBCO, visit, www.nebcoinc.com.
Job Summary
NEBCO, Inc. is searching for a highly motivated, customer service focused, “hands-on” Technical Support Specialist to provide software and hardware support for all of NEBCO’s office and remote field locations. This includes overseeing, reviewing, prioritizing, documenting, and effectively resolving user incidents and service requests; installing and configuring new software and hardware; and diagnosing, troubleshooting, and problem-solving to resolve issues.
Essential Duties and Responsibilities
- Abide by Company Safety Program and Policies while performing duties safely.
- Supports end-user hardware and software including: Windows laptops and desktops, tablets, phones, printers, cameras and other peripherals, Office 365, SharePoint, various software applications and basic network troubleshooting.
- Handles recognition, resolution and follow-up for user problems, escalating issues when necessary.
- Responds and follows-up on IT support tickets submitted via phone, email and in person.
- Logs and tracks calls using problem management database.
- Maintains high level of expertise of current and emerging products.
- Calls software and hardware vendors to request service regarding defective products.
- Analyzes and evaluates incident reports and makes recommendations to reduce help desk calls.
- Assists with testing software and hardware solutions.
- Assists with process improvement.
- Assists with install of personal computers, software, hardware and peripheral equipment.
- May assist in the review of items for purchase to support the department. Tracks purchase, receipt, and paperwork for payment of product.
- Participates in on-call rotations to provide support as needed.
- Other duties as assigned.
Education and Experience
- Associates degree in Information Technology or technical related field; and
- 2 years of "hands on" help desk work experience supporting office/business software applications, basic network troubleshooting and repair of personal computers in a corporate environment; or
- an equivalent combination of education and experience.
Certificates, Licenses
- Valid Driver’s License
- CompTIA A+ Certification and/or other certifications in operating system, hardware, and software preferred.
Skills and Abilities
- Working knowledge of computer software, hardware and networking technologies.
- Must have solid analytical, troubleshooting, and problem-solving skills with a sense of urgency to resolve issues in a timely manner.
- Ability to demonstrate resourcefulness, good judgment, and good customer service skills.
- Must be self-motivated and directed, with a high degree of personal accountability.
- Must have effective interpersonal skills and relationship building skills.
- Good communication and understand operating in a confidential work environment.
- Must be flexible and able to prioritize and juggle multiple issues simultaneously.
Benefits Include
- Retirement Plans
- PAID Holidays
- Insurance Benefits
- PAID Time Off
- Wellness Program - with the opportunity to earn five additional days off
- On the Job Training
Condition of Employment
Candidate is required to meet the above qualifications, task frequency and PPE requirements. Approval of pre-employment reference & background checks, and post offer drug/alcohol testing with fit for employment screening (if required) are conditions of employment.
Company Background
Founded in 1908, NEBCO, Inc. is a fourth-generation, family-owned and operated business with more than 1,100 employees and 50 locations throughout Nebraska. NEBCO supplies the construction industry with ready mixed concrete and concrete-related materials. The NEBCO group of companies are also active in road construction, traffic control, mining, real estate development and management and construction surety bonding. The company owns a short line railroad, as well as Quarry Oaks Golf Club and the Lincoln Saltdogs baseball team. NEBCO has grown to become one of Nebraska’s most diversified and successful privately-owned businesses. For more information about NEBCO, visit, www.nebcoinc.com.
Job Summary
NEBCO, Inc. is searching for a highly motivated, customer service focused, “hands-on” Technical Support Specialist to provide software and hardware support for all of NEBCO’s office and remote field locations. This includes overseeing, reviewing, prioritizing, documenting, and effectively resolving user incidents and service requests; installing and configuring new software and hardware; and diagnosing, troubleshooting, and problem-solving to resolve issues.
Essential Duties and Responsibilities
- Abide by Company Safety Program and Policies while performing duties safely.
- Supports end-user hardware and software including: Windows laptops and desktops, tablets, phones, printers, cameras and other peripherals, Office 365, SharePoint, various software applications and basic network troubleshooting.
- Handles recognition, resolution and follow-up for user problems, escalating issues when necessary.
- Responds and follows-up on IT support tickets submitted via phone, email and in person.
- Logs and tracks calls using problem management database.
- Maintains high level of expertise of current and emerging products.
- Calls software and hardware vendors to request service regarding defective products.
- Analyzes and evaluates incident reports and makes recommendations to reduce help desk calls.
- Assists with testing software and hardware solutions.
- Assists with process improvement.
- Assists with install of personal computers, software, hardware and peripheral equipment.
- May assist in the review of items for purchase to support the department. Tracks purchase, receipt, and paperwork for payment of product.
- Participates in on-call rotations to provide support as needed.
- Other duties as assigned.
Education and Experience
- Associates degree in Information Technology or technical related field; and
- 2 years of "hands on" help desk work experience supporting office/business software applications, basic network troubleshooting and repair of personal computers in a corporate environment; or
- an equivalent combination of education and experience.
Certificates, Licenses
- Valid Driver’s License
- CompTIA A+ Certification and/or other certifications in operating system, hardware, and software preferred.
Skills and Abilities
- Working knowledge of computer software, hardware and networking technologies.
- Must have solid analytical, troubleshooting, and problem-solving skills with a sense of urgency to resolve issues in a timely manner.
- Ability to demonstrate resourcefulness, good judgment, and good customer service skills.
- Must be self-motivated and directed, with a high degree of personal accountability.
- Must have effective interpersonal skills and relationship building skills.
- Good communication and understand operating in a confidential work environment.
- Must be flexible and able to prioritize and juggle multiple issues simultaneously.
Benefits Include
- Retirement Plans
- PAID Holidays
- Insurance Benefits
- PAID Time Off
- Wellness Program - with the opportunity to earn five additional days off
- On the Job Training
Condition of Employment
Candidate is required to meet the above qualifications, task frequency and PPE requirements. Approval of pre-employment reference & background checks, and post offer drug/alcohol testing with fit for employment screening (if required) are conditions of employment.
See all 1,151+ OPT IT Technical Support Jobs
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Get Access To All JobsTips for Finding OPT Sponsorship in IT Technical Support
Target STEM-designated employers first
IT Technical Support roles commonly fall under STEM OPT-eligible SOC codes. Focus on employers who have previously filed H-1B visa petitions for support roles, as they already understand the sponsorship process and are less likely to hesitate.
Clarify your OPT timeline upfront
Tell recruiters your OPT end date and whether you qualify for the STEM extension early in conversations. Employers are more willing to move forward when they understand exactly how much time they have before any visa decision is required.
Certifications close the sponsorship gap
CompTIA A+, Network+, or Microsoft certifications signal verified technical competence to hiring managers. Employers who are on the fence about OPT sponsorship are more likely to commit when candidates reduce their hiring risk with industry-recognized credentials.
Prioritize mid-size companies and universities
University IT departments and mid-size tech companies sponsor OPT students more consistently than small startups. Universities in particular are cap-exempt for H-1B, which makes transitioning from OPT to long-term status significantly more straightforward for support roles.
Highlight ticket volume and systems experience
Quantify your experience on your resume: tickets resolved per week, systems supported, and tools like ServiceNow or Jira. Concrete numbers make your application stronger and reduce the perceived risk employers associate with hiring someone on temporary work authorization.
Ask about H-1B sponsorship before the final interview
Raise the sponsorship question before you reach the offer stage, not after. Framing it as a planning question rather than a demand, such as asking whether the company has sponsored support roles before, keeps the conversation professional and saves everyone time.
IT Technical Support OPT: Frequently Asked Questions
Do IT Technical Support jobs qualify for the STEM OPT extension?
Many do, but it depends on how the role is classified. IT Technical Support positions filed under SOC codes like 15-1232 (Computer User Support Specialists) are STEM-designated and qualify for the 24-month extension. Confirm the SOC code with your employer and DSO before assuming you qualify, since job titles alone do not determine eligibility.
How do I find IT Technical Support employers who sponsor OPT students?
Migrate Mate is built specifically for F-1 OPT students and filters IT Technical Support jobs by sponsorship willingness, so you are not sifting through postings that will immediately disqualify you. Beyond the job board, look for employers who have previously filed H-1B petitions for support roles, as past behavior is the strongest predictor of future sponsorship.
Can I work IT Technical Support on day one of my OPT without an EAD in hand?
No. You cannot begin working until your Employment Authorization Document is physically in your possession and your OPT start date has arrived. Your I-20 with OPT authorization and your offer letter are not substitutes. Apply for your EAD at least 90 days before your intended start date to avoid delays that could push back your first day.
What happens to my OPT if my IT support job is terminated?
You have a 60-day grace period after losing employment to find a new job, transfer to a different visa status, or depart the United States. During this window you are not authorized to work. Report the job loss to your DSO immediately and begin your search right away, since 60 days moves faster than it sounds when job searching in a specialized field.
Does remote work count as valid employment for OPT in IT Technical Support?
Yes, fully remote IT Technical Support roles count as valid OPT employment as long as the employer is a legitimate U.S.-based company and the work is authorized under your EAD. For STEM OPT specifically, your employer must be E-Verify enrolled regardless of whether you work on-site or remotely. Confirm E-Verify enrollment before accepting any offer.