OPT IT Technical Support Jobs
IT Technical Support jobs are among the most accessible OPT-eligible roles in tech. Most positions qualify as STEM occupations, making you eligible for the 24-month STEM OPT extension. Employers range from university IT departments to enterprise companies, and many are experienced with sponsoring F-1 students.
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Get Access To All JobsABOUT THE ORGANIZATION:
E2 Consulting Engineers, LP (E2) is a professional services firm established in 1988 specializing in a full spectrum of engineering services including, project engineering and design, federal base operations and infrastructure support services, gas pipeline construction and inspection services, environmental consulting and remediation, and information technology services. At E2, we value safety, innovation and collaboration, and we are dedicated to excellence.
Overview:
We are looking for a Utility IT Technical Support Specialist who will be a subject matter expert for our client. Operational and maintenance support requiring core proficiencies in automated trouble analysis, real-time grid integration, and system administration.
The role is hybrid, which will require reporting to the client site on Tuesday and Wednesday each week. Must support client with West Coast hours.
Responsibilities:
- Designs, administers and monitors grid application software configurations.
- Create and execute shell scripts and/or python code.
- Collaborates directly with IT team maintaining, improving, and implementing communications, hardware, and software infrastructure.
- Support data requests from SQL databases specific to electrical utility events.
- Writes and reviews documentation to describe configuration processes, logic, and test plans.
- Assist with system logic, processes, and data particularly as it relates to OMS-related projects, customer communications, and operational activities.
- Contribute to the client’s upcoming database and operating system (OS) server upgrades.
- Outage Management System (OMS) configuration, testing and other hands-on support.
- Provide high-tier technical support during active outage events, including nights and weekends during severe weather or system emergencies. Must support on-call duty support rotation shared with existing team.
QUALIFICATIONS
Required Skills/Attributes
- Associate's degree in Computer Science, Information Technology, Electrical Engineering, or a related field.
- 3–5 years of IT experience, specifically supporting operational technology (OT) or utility software environments.
- Experience performing data analysis.
- Maintenance experience with back office support of the CGI Outage Management System application at an Electrical Utility or similar.
- Strong proficiency in OpenGrid Network, formerly known as Pragma UP/Pragma LINE, SQL database, python, windows server maintenance and operational support.
- Excellent verbal and written communication skills.
- Proficient with Microsoft Word, Excel, PowerPoint.
Desired Skills/Attributes
- Experience managing or reviewing regulatory agreements/contracts.
- Bachelor’s degree in Computer Science, Information Technology, Electrical Engineering, or a related field.
- Electric Utility Industry experience.
BENEFITS:
E2 Consulting Engineers, Inc. offers an excellent benefits package including health, dental, vision, and life insurance, 401(k) with employer match, paid time off.
WAGE DATA PER STATE REQUIREMENTS:
The Salary range for this position is $140,000 - $160,000. The starting salary will be commensurate with skill, education, experience, and working environment.
WORK ENVIRONMENT/PHYSICAL DEMANDS:
Work Environment
This job operates in a professional office environment and uses standard office equipment such as computers and phones. Onsite two days a week on Tuesday and Wednesdays.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to sit/stand for up to 8 hours per day.
- Ability to move freely for up to 8 hours per day.
Local Candidates only: Yes
DRUG FREE WORKPLACE:
E2 Consulting Engineers, Inc. is a Drug Free Workplace. After accepting an offer of employment, applicants may be required to undergo background checks, drug testing, and/or fit-for-duty physical examination. Drug screens will include, but not be limited to, Amphetamines, Cocaine Metabolites, Marijuana Metabolites (THC), Opiates, and Phencyclidine (PCP). As a federal contractor, E2 cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician.
SOLICITATION:
Please no solicitation of any kind from agencies, staffing, or recruiting firms.
EEO STATEMENT:
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
ABOUT THE ORGANIZATION:
E2 Consulting Engineers, LP (E2) is a professional services firm established in 1988 specializing in a full spectrum of engineering services including, project engineering and design, federal base operations and infrastructure support services, gas pipeline construction and inspection services, environmental consulting and remediation, and information technology services. At E2, we value safety, innovation and collaboration, and we are dedicated to excellence.
Overview:
We are looking for a Utility IT Technical Support Specialist who will be a subject matter expert for our client. Operational and maintenance support requiring core proficiencies in automated trouble analysis, real-time grid integration, and system administration.
The role is hybrid, which will require reporting to the client site on Tuesday and Wednesday each week. Must support client with West Coast hours.
Responsibilities:
- Designs, administers and monitors grid application software configurations.
- Create and execute shell scripts and/or python code.
- Collaborates directly with IT team maintaining, improving, and implementing communications, hardware, and software infrastructure.
- Support data requests from SQL databases specific to electrical utility events.
- Writes and reviews documentation to describe configuration processes, logic, and test plans.
- Assist with system logic, processes, and data particularly as it relates to OMS-related projects, customer communications, and operational activities.
- Contribute to the client’s upcoming database and operating system (OS) server upgrades.
- Outage Management System (OMS) configuration, testing and other hands-on support.
- Provide high-tier technical support during active outage events, including nights and weekends during severe weather or system emergencies. Must support on-call duty support rotation shared with existing team.
QUALIFICATIONS
Required Skills/Attributes
- Associate's degree in Computer Science, Information Technology, Electrical Engineering, or a related field.
- 3–5 years of IT experience, specifically supporting operational technology (OT) or utility software environments.
- Experience performing data analysis.
- Maintenance experience with back office support of the CGI Outage Management System application at an Electrical Utility or similar.
- Strong proficiency in OpenGrid Network, formerly known as Pragma UP/Pragma LINE, SQL database, python, windows server maintenance and operational support.
- Excellent verbal and written communication skills.
- Proficient with Microsoft Word, Excel, PowerPoint.
Desired Skills/Attributes
- Experience managing or reviewing regulatory agreements/contracts.
- Bachelor’s degree in Computer Science, Information Technology, Electrical Engineering, or a related field.
- Electric Utility Industry experience.
BENEFITS:
E2 Consulting Engineers, Inc. offers an excellent benefits package including health, dental, vision, and life insurance, 401(k) with employer match, paid time off.
WAGE DATA PER STATE REQUIREMENTS:
The Salary range for this position is $140,000 - $160,000. The starting salary will be commensurate with skill, education, experience, and working environment.
WORK ENVIRONMENT/PHYSICAL DEMANDS:
Work Environment
This job operates in a professional office environment and uses standard office equipment such as computers and phones. Onsite two days a week on Tuesday and Wednesdays.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to sit/stand for up to 8 hours per day.
- Ability to move freely for up to 8 hours per day.
Local Candidates only: Yes
DRUG FREE WORKPLACE:
E2 Consulting Engineers, Inc. is a Drug Free Workplace. After accepting an offer of employment, applicants may be required to undergo background checks, drug testing, and/or fit-for-duty physical examination. Drug screens will include, but not be limited to, Amphetamines, Cocaine Metabolites, Marijuana Metabolites (THC), Opiates, and Phencyclidine (PCP). As a federal contractor, E2 cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician.
SOLICITATION:
Please no solicitation of any kind from agencies, staffing, or recruiting firms.
EEO STATEMENT:
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
See all 574+ OPT IT Technical Support Jobs
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Get Access To All JobsTips for Finding OPT Sponsorship in IT Technical Support
Target STEM-designated employers first
IT Technical Support roles commonly fall under STEM OPT-eligible SOC codes. Focus on employers who have previously filed H-1B visa petitions for support roles, as they already understand the sponsorship process and are less likely to hesitate.
Clarify your OPT timeline upfront
Tell recruiters your OPT end date and whether you qualify for the STEM extension early in conversations. Employers are more willing to move forward when they understand exactly how much time they have before any visa decision is required.
Certifications close the sponsorship gap
CompTIA A+, Network+, or Microsoft certifications signal verified technical competence to hiring managers. Employers who are on the fence about OPT sponsorship are more likely to commit when candidates reduce their hiring risk with industry-recognized credentials.
Prioritize mid-size companies and universities
University IT departments and mid-size tech companies sponsor OPT students more consistently than small startups. Universities in particular are cap-exempt for H-1B, which makes transitioning from OPT to long-term status significantly more straightforward for support roles.
Highlight ticket volume and systems experience
Quantify your experience on your resume: tickets resolved per week, systems supported, and tools like ServiceNow or Jira. Concrete numbers make your application stronger and reduce the perceived risk employers associate with hiring someone on temporary work authorization.
Ask about H-1B sponsorship before the final interview
Raise the sponsorship question before you reach the offer stage, not after. Framing it as a planning question rather than a demand, such as asking whether the company has sponsored support roles before, keeps the conversation professional and saves everyone time.
IT Technical Support OPT: Frequently Asked Questions
Do IT Technical Support jobs qualify for the STEM OPT extension?
Many do, but it depends on how the role is classified. IT Technical Support positions filed under SOC codes like 15-1232 (Computer User Support Specialists) are STEM-designated and qualify for the 24-month extension. Confirm the SOC code with your employer and DSO before assuming you qualify, since job titles alone do not determine eligibility.
How do I find IT Technical Support employers who sponsor OPT students?
Migrate Mate is built specifically for F-1 OPT students and filters IT Technical Support jobs by sponsorship willingness, so you are not sifting through postings that will immediately disqualify you. Beyond the job board, look for employers who have previously filed H-1B petitions for support roles, as past behavior is the strongest predictor of future sponsorship.
Can I work IT Technical Support on day one of my OPT without an EAD in hand?
No. You cannot begin working until your Employment Authorization Document is physically in your possession and your OPT start date has arrived. Your I-20 with OPT authorization and your offer letter are not substitutes. Apply for your EAD at least 90 days before your intended start date to avoid delays that could push back your first day.
What happens to my OPT if my IT support job is terminated?
You have a 60-day grace period after losing employment to find a new job, transfer to a different visa status, or depart the United States. During this window you are not authorized to work. Report the job loss to your DSO immediately and begin your search right away, since 60 days moves faster than it sounds when job searching in a specialized field.
Does remote work count as valid employment for OPT in IT Technical Support?
Yes, fully remote IT Technical Support roles count as valid OPT employment as long as the employer is a legitimate U.S.-based company and the work is authorized under your EAD. For STEM OPT specifically, your employer must be E-Verify enrolled regardless of whether you work on-site or remotely. Confirm E-Verify enrollment before accepting any offer.