OPT Help Desk Technician Jobs
Help Desk Technician jobs are among the more OPT-accessible IT roles because employers hire continuously, turnover is high, and many mid-size companies sponsor H-1B visa after OPT ends. STEM OPT extension applies if your degree is in computer science, information technology, or a related CIP-coded field.
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Get Access To All JobsJob Title: IS Specialist II - IS Help Desk Technician
Location: Seattle
Reports To: Senior IT End User Services Manager
About us:
At Just-Evotec, we believe that curiosity is the spark that drives innovation and success. As a forward-thinking team, we thrive on challenging the status quo, learning from each other, and pushing the boundaries of what’s possible. We're on a mission to create a place where curiosity isn't just encouraged—it’s celebrated.
Are you someone who asks questions, seeks answers, and isn't afraid to go deeper? #BeCureious with us and see where your curiosity can take you!
The Role:
We’re looking for a passionate and curious IS Specialist II to join our team. If you’re excited by new challenges, solving complex problems, and learning every step of the way, you might just be the perfect fit. In this role, you’ll have the opportunity to drive impactful projects, collaborate with bright minds, and explore uncharted territories.
As a IS Specialist II at Just-Evotec, you'll have the freedom to ask the hard questions, think outside the box, and find creative solutions that push us forward. It’s a role where your curiosity will fuel both your personal growth and the success of the team.
What You'll Do:
- Directly responsible for the deployment, support, and troubleshooting of end user devices such as laptops, workstations, printers, tablets, phones, and audio/video services.
- Manage and resolve help desk tickets in a timely manner.
- Provide and manage assets, standardize PC imaging and new PC setup.
- Deploy workstations and install applications on both client, servers, and lab systems as needed.
- Contact vendors as needed for troubleshooting and resolving issues.
- Create user accounts in applications as needed following administration procedures.
- Perform internal customer support with tact and appropriate prioritization.
- Participate actively in regular team standups and business meetings.
- Communicate clearly and regularly with stakeholders, including documenting work in IT ticketing system.
- Must be able to work on multiple users’ issues across multiple technologies simultaneously.
- Must be able to work at both the Seattle and Redmond locations.
- Must be able to work in a laboratory environment to install and troubleshoot computer component of laboratory equipment. This requires following laboratory Personal Protective Equipment (PPE) and Environmental Health and Safety (EH&S) procedures, working with laboratory business stakeholders, and instrument vendors.
Who You Are:
- Bachelor's Degree or technical institute degree in Computer Science, Information Systems, or other related field; or equivalent work experience.
- 2+ years of experience supporting IT systems and end users.
- Strong problem solving, analytical, communication, and collaboration skills.
- Familiarity with working in a medium to large Active Directory domain environment.
- Background in the Biotech/Pharma industry preferred but not required.
- Experience with basic server and networking support and troubleshooting.
- Basic understanding of cloud services, such as Amazon Web Services is preferred.
Why Join Us:
- Growth Opportunities: We’re a company that believes in continuous learning and development. Whether it’s professional courses, mentorship, or new projects, we’ll help you grow.
- Inclusive Culture: We’re committed to building a diverse and inclusive environment where everyone’s voice is valued, and curiosity is encouraged.
- Innovative Projects: You’ll have the chance to work on groundbreaking initiatives and cutting-edge technology in an atmosphere where your curiosity is the key to success.
- A Place for Big Ideas: We don’t just talk about thinking outside the box—we throw the box away. If you’ve got ideas, we want to hear them.
Are You Still Curious?
If you’ve read this far, then chances are you’ve got a curious mind—just like us. So, what are you waiting for? Take the leap and apply today. We can’t wait to see where your curiosity leads you—and how it will shape the future of Just-Evotec.
Let your curiosity guide your career #BeCurious and explore the endless possibilities at Evotec!
The base pay range for this position at commencement of employment is expected to be $63,000 to $90,000; Base salary offered may vary depending on individual’s skills, experience and competitive market value. Additional total rewards include discretionary annual bonus, comprehensive benefits to include Medical, Dental and Vision, short-term and long-term disability, company paid basic life insurance, 401k company match, flexible work, generous paid time off and paid holiday, wellness and transportation benefits.
Evotec (US) Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, gender, age, disability, genetic information, gender expression, gender identity, national origin, religion, sexual orientation, or veteran status.
Job Title: IS Specialist II - IS Help Desk Technician
Location: Seattle
Reports To: Senior IT End User Services Manager
About us:
At Just-Evotec, we believe that curiosity is the spark that drives innovation and success. As a forward-thinking team, we thrive on challenging the status quo, learning from each other, and pushing the boundaries of what’s possible. We're on a mission to create a place where curiosity isn't just encouraged—it’s celebrated.
Are you someone who asks questions, seeks answers, and isn't afraid to go deeper? #BeCureious with us and see where your curiosity can take you!
The Role:
We’re looking for a passionate and curious IS Specialist II to join our team. If you’re excited by new challenges, solving complex problems, and learning every step of the way, you might just be the perfect fit. In this role, you’ll have the opportunity to drive impactful projects, collaborate with bright minds, and explore uncharted territories.
As a IS Specialist II at Just-Evotec, you'll have the freedom to ask the hard questions, think outside the box, and find creative solutions that push us forward. It’s a role where your curiosity will fuel both your personal growth and the success of the team.
What You'll Do:
- Directly responsible for the deployment, support, and troubleshooting of end user devices such as laptops, workstations, printers, tablets, phones, and audio/video services.
- Manage and resolve help desk tickets in a timely manner.
- Provide and manage assets, standardize PC imaging and new PC setup.
- Deploy workstations and install applications on both client, servers, and lab systems as needed.
- Contact vendors as needed for troubleshooting and resolving issues.
- Create user accounts in applications as needed following administration procedures.
- Perform internal customer support with tact and appropriate prioritization.
- Participate actively in regular team standups and business meetings.
- Communicate clearly and regularly with stakeholders, including documenting work in IT ticketing system.
- Must be able to work on multiple users’ issues across multiple technologies simultaneously.
- Must be able to work at both the Seattle and Redmond locations.
- Must be able to work in a laboratory environment to install and troubleshoot computer component of laboratory equipment. This requires following laboratory Personal Protective Equipment (PPE) and Environmental Health and Safety (EH&S) procedures, working with laboratory business stakeholders, and instrument vendors.
Who You Are:
- Bachelor's Degree or technical institute degree in Computer Science, Information Systems, or other related field; or equivalent work experience.
- 2+ years of experience supporting IT systems and end users.
- Strong problem solving, analytical, communication, and collaboration skills.
- Familiarity with working in a medium to large Active Directory domain environment.
- Background in the Biotech/Pharma industry preferred but not required.
- Experience with basic server and networking support and troubleshooting.
- Basic understanding of cloud services, such as Amazon Web Services is preferred.
Why Join Us:
- Growth Opportunities: We’re a company that believes in continuous learning and development. Whether it’s professional courses, mentorship, or new projects, we’ll help you grow.
- Inclusive Culture: We’re committed to building a diverse and inclusive environment where everyone’s voice is valued, and curiosity is encouraged.
- Innovative Projects: You’ll have the chance to work on groundbreaking initiatives and cutting-edge technology in an atmosphere where your curiosity is the key to success.
- A Place for Big Ideas: We don’t just talk about thinking outside the box—we throw the box away. If you’ve got ideas, we want to hear them.
Are You Still Curious?
If you’ve read this far, then chances are you’ve got a curious mind—just like us. So, what are you waiting for? Take the leap and apply today. We can’t wait to see where your curiosity leads you—and how it will shape the future of Just-Evotec.
Let your curiosity guide your career #BeCurious and explore the endless possibilities at Evotec!
The base pay range for this position at commencement of employment is expected to be $63,000 to $90,000; Base salary offered may vary depending on individual’s skills, experience and competitive market value. Additional total rewards include discretionary annual bonus, comprehensive benefits to include Medical, Dental and Vision, short-term and long-term disability, company paid basic life insurance, 401k company match, flexible work, generous paid time off and paid holiday, wellness and transportation benefits.
Evotec (US) Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, gender, age, disability, genetic information, gender expression, gender identity, national origin, religion, sexual orientation, or veteran status.
See all OPT Help Desk Technician Jobs
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Get Access To All JobsTips for Finding OPT Sponsorship as a Help Desk Technician
Lead with your OPT start date, not your visa status
When reaching out to hiring managers, state your exact OPT authorization period upfront. Saying 'authorized to work through May 2026' reads as straightforward and confident, not as a flag that triggers immediate sponsorship concerns.
Target companies with existing H-1B filing history
Companies that have previously sponsored H-1B visas are more likely to do it again. Prioritize employers in IT services, managed service providers, and enterprise tech, where help desk roles feed directly into longer-term technical career tracks.
Earn your CompTIA A+ before applying
CompTIA A+ certification signals employer-ready technical knowledge and removes the most common objection to hiring junior candidates. Many help desk job postings list it as preferred or required, so having it accelerates hiring decisions significantly.
Apply to IT staffing and managed service providers directly
MSPs and IT staffing firms hire help desk technicians in volume and often have established OPT and H-1B sponsorship processes. Getting in at one gives you diverse client exposure and a clearer path to employer-sponsored status.
Document every system and tool you support
Build a detailed skills inventory listing ticketing systems, operating systems, hardware, and software you've supported. Specificity like 'ServiceNow, Active Directory, Windows 11 imaging' outperforms generic phrases like 'IT support experience' in applicant tracking systems.
Use Migrate Mate to filter OPT-friendly help desk roles
Migrate Mate surfaces help desk technician jobs from employers with verified visa sponsorship history. Filtering by OPT authorization saves significant time compared to applying broadly and discovering sponsorship limitations late in the process.
Help Desk Technician OPT: Frequently Asked Questions
Do Help Desk Technician jobs qualify for the STEM OPT extension?
They can, but it depends on your degree, not the job title. If your bachelor's or master's degree is in a STEM-designated field such as computer science, information systems, or electrical engineering, and your help desk role uses that technical knowledge, you're likely eligible to apply for the 24-month STEM OPT extension through your DSO.
How do I find Help Desk Technician employers who will sponsor me after OPT?
The most reliable signal is an employer's H-1B filing history. Companies that have filed H-1B petitions for similar IT roles in the past are far more likely to sponsor you. Migrate Mate curates help desk technician listings from employers with documented visa sponsorship activity, so you can focus your applications on realistic opportunities rather than wasting time on companies that don't sponsor.
Can I work as a Help Desk Technician on OPT if my degree is in business information systems?
Yes. Business information systems is typically a STEM-designated CIP code, which means your OPT is valid and you may also qualify for the 24-month STEM extension. The help desk role needs to be related to your degree field, which is straightforward to demonstrate when the job involves IT systems, network troubleshooting, or enterprise software support.
What happens to my OPT if my Help Desk Technician contract ends before my authorization period expires?
F-1 OPT allows a cumulative 90-day unemployment window across the full authorization period. If your contract ends, you have time to find a new position without losing status, but you must stay under the 90-day limit. Notify your DSO immediately when employment ends, update your SEVP record, and begin your next job search right away to protect your timeline.
Is a Help Desk Technician role considered a specialty occupation for H-1B purposes?
It depends on how the role is defined. Entry-level, generalist help desk positions often don't meet the specialty occupation standard because they don't always require a specific bachelor's degree. Roles requiring a computer science or IT degree, involving complex systems administration, or carrying titles like IT Support Analyst or Systems Technician tend to qualify. The more technical and degree-specific the job description, the stronger the H-1B case.