OPT Hospital Service Technician Jobs
Hospital Service Technician jobs are open to F-1 OPT students with degrees in healthcare administration, biomedical technology, or related fields. Most roles involve equipment maintenance, patient support, or facility operations. Your 12-month OPT window is enough to complete a full contract cycle, and STEM OPT extension may apply depending on your degree.
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Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute, we enable life saving gifts from our donors, and provide the science behind the medicine through our diagnostic laboratories. Versiti brings together outstanding minds with unparalleled experience in transfusion medicine, transplantation, stem cells and cellular therapies, oncology and genomics, diagnostic lab services, and medical and scientific expertise. This combination of skill and knowledge results in improved patient outcomes, higher quality services and reduced cost of care for hospitals, blood centers, hospital systems, research and educational institutions, and other health care providers. At Versiti, we are passionate about improving the lives of patients and helping our healthcare partners thrive.
Position Summary:
Responsible for assessing customer needs and recommending plans to achieve exceptional customer relationships, strengthen service performance, and support retention for Blood Services customers. As part of the Client Success function, supports customers through activation, ongoing lifecycle management, and retention by serving as a liaison between customers, Blood Services leadership, and other Versiti teams. Communicates customer needs and expectations, supports customer issue resolution, monitors customer satisfaction and performance, and contributes to customer implementation and growth initiatives.
TOTAL REWARDS PACKAGE:
Compensation
The target salary is based on internal averages. Versiti sets salary ranges aligned to local markets in which the job is performed. Compensation decisions take into account internal salary averages and differentiation based on education, experience, skills, and performance. Specific salary and benefits information is shared at the time of the phone screening based on your location and qualifications.
Benefits
Versiti provides a comprehensive benefits package based on your job classification. Full-time regular employees are eligible for Medical, Dental, and Vision Plans, Paid Time Off (PTO) and Holidays, Short- and Long-term disability, life insurance, 7% match dollar for dollar 401(k), voluntary programs, discount programs, others.
Responsibilities:
-
Client Lifecycle Relationship Management and Hospital Engagement. Serves as a liaison and builds relationships with current customers, including hospital administrators, managers, physicians, laboratory technologists, and professional staff. Establishes mechanisms to understand unmet customer needs and communicates customer needs and expectations to Client Success and Blood Services leadership. Conducts hospital visits regarding blood center and hospital performance and relationships. May intervene, investigate, and document customer problems when they arise.
-
Client Satisfaction, Performance, and Inventory Practices. Establishes and monitors customer satisfaction metrics and assists leadership in developing plans to improve performance. Maintains the customer excellence reporting mechanism and response plan. Develops and presents inventory, usage, and waste metrics to customers quarterly and works with customers on inventory management and cost-effective practices. Monitors customer feedback to identify market trends, service enhancements, product positioning, and product development opportunities.
-
Client Activation, Market Insight, and Growth Planning Support. Coordinates new customer implementation. Partners with leadership to contribute to marketing plans that support Blood Services growth within identified markets. Benchmarks services and practices within the industry and market to maintain standards and anticipate trends. Encourages and supports research and improvement studies that may improve the quality of hospital services or increase revenue opportunities.
-
Cross-Functional Coordination, Training, and Customer Representation. Supports annual customer service training for Hospital Services and coordinates with other Versiti service lines to meet customer needs comprehensively. Represents the customer on Versiti teams developing processes and implementing systems that affect customers. Participates in appropriate meetings and committees for planning and problem solving.
-
Performs other duties as required or assigned which are reasonably within the scope of the duties in this job classification.
-
Understands and performs in accordance with all applicable regulatory and compliance requirements.
-
Complies with all standard operating policies and procedures.
QUALIFICATIONS
Education
Bachelor's Degree BA or BS degree from an accredited college or university in applicable field. required
Experience
4-6 years Job related experience in blood banking/transfusion services. required
4-6 years Experience in customer service, customer relationship management, or account management, preferably within a blood center or healthcare environment. required
1-3 years Demonstrated experience managing customer relationships and supporting customer satisfaction, retention, and value delivery. required
Less than 1 year Experience using customer relationship management tools, customer surveys, performance metrics, and reporting to support customer management. required
1-3 years Proficiency in developing professional reports, presentations, and customer-facing materials required. required
Knowledge, Skills and Abilities
Knowledge of blood banking, transfusion services, hospital operations, customer relationship management, and service delivery within a regulated healthcare environment. required
Working knowledge of quality systems and regulatory requirements, including quality control, SOP development and implementation, statistical analysis, testing processes, FDA requirements, and cGMP standards. Ability to read, interpret, and apply SOPs, safety rules, technical procedures, departmental manuals, basic legal documents, and governmental regulations. required
Analytical and quantitative ability to identify and define problems, collect and evaluate relevant data, establish facts, interpret information, perform calculations related to volume, weight, distance, and financial measures, and draw valid conclusions. required
Critical thinking and problem-solving ability, including evaluating alternative solutions, understanding the implications of new information, anticipating potential issues, and developing practical and creative approaches to resolution. required
Effective written communication and documentation skills, including preparation of professional reports, business correspondence, presentations, procedures, and other customer or internal communications with accuracy and clarity. required
Effective verbal communication and active listening skills, including the ability to understand information presented verbally and in writing, communicate appropriately with different audiences, ask relevant questions, and ensure clear understanding. required
Demonstrated interpersonal, collaboration, and customer service skills, with the ability to build productive working relationships, work effectively across functions, represent the customer perspective, and maintain a high standard of professionalism. required
Goal-oriented and self-directed, with a high degree of integrity, accountability, organization, attention to detail, and the ability to work both independently with minimal supervision and as part of a team. required
Licenses and Certifications
Medical Technologist or Medical Laboratory Technician (ASCP—American Society for Clinical Pathology) certification preferred
SBB (Specialist in Blood Banking) certification preferred
Tools and Technology
Proficiency with personal computers and mobile business technology, including laptops and tablets required
Proficiency with standard office equipment, including printers, copiers, scanners, and fax capabilities required
Proficiency with Microsoft Office applications, including Word and Excel required
LI-Hybrid
LI-AB1
Overview:
Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute, we enable life saving gifts from our donors, and provide the science behind the medicine through our diagnostic laboratories. Versiti brings together outstanding minds with unparalleled experience in transfusion medicine, transplantation, stem cells and cellular therapies, oncology and genomics, diagnostic lab services, and medical and scientific expertise. This combination of skill and knowledge results in improved patient outcomes, higher quality services and reduced cost of care for hospitals, blood centers, hospital systems, research and educational institutions, and other health care providers. At Versiti, we are passionate about improving the lives of patients and helping our healthcare partners thrive.
Position Summary:
Responsible for assessing customer needs and recommending plans to achieve exceptional customer relationships, strengthen service performance, and support retention for Blood Services customers. As part of the Client Success function, supports customers through activation, ongoing lifecycle management, and retention by serving as a liaison between customers, Blood Services leadership, and other Versiti teams. Communicates customer needs and expectations, supports customer issue resolution, monitors customer satisfaction and performance, and contributes to customer implementation and growth initiatives.
TOTAL REWARDS PACKAGE:
Compensation
The target salary is based on internal averages. Versiti sets salary ranges aligned to local markets in which the job is performed. Compensation decisions take into account internal salary averages and differentiation based on education, experience, skills, and performance. Specific salary and benefits information is shared at the time of the phone screening based on your location and qualifications.
Benefits
Versiti provides a comprehensive benefits package based on your job classification. Full-time regular employees are eligible for Medical, Dental, and Vision Plans, Paid Time Off (PTO) and Holidays, Short- and Long-term disability, life insurance, 7% match dollar for dollar 401(k), voluntary programs, discount programs, others.
Responsibilities:
-
Client Lifecycle Relationship Management and Hospital Engagement. Serves as a liaison and builds relationships with current customers, including hospital administrators, managers, physicians, laboratory technologists, and professional staff. Establishes mechanisms to understand unmet customer needs and communicates customer needs and expectations to Client Success and Blood Services leadership. Conducts hospital visits regarding blood center and hospital performance and relationships. May intervene, investigate, and document customer problems when they arise.
-
Client Satisfaction, Performance, and Inventory Practices. Establishes and monitors customer satisfaction metrics and assists leadership in developing plans to improve performance. Maintains the customer excellence reporting mechanism and response plan. Develops and presents inventory, usage, and waste metrics to customers quarterly and works with customers on inventory management and cost-effective practices. Monitors customer feedback to identify market trends, service enhancements, product positioning, and product development opportunities.
-
Client Activation, Market Insight, and Growth Planning Support. Coordinates new customer implementation. Partners with leadership to contribute to marketing plans that support Blood Services growth within identified markets. Benchmarks services and practices within the industry and market to maintain standards and anticipate trends. Encourages and supports research and improvement studies that may improve the quality of hospital services or increase revenue opportunities.
-
Cross-Functional Coordination, Training, and Customer Representation. Supports annual customer service training for Hospital Services and coordinates with other Versiti service lines to meet customer needs comprehensively. Represents the customer on Versiti teams developing processes and implementing systems that affect customers. Participates in appropriate meetings and committees for planning and problem solving.
-
Performs other duties as required or assigned which are reasonably within the scope of the duties in this job classification.
-
Understands and performs in accordance with all applicable regulatory and compliance requirements.
-
Complies with all standard operating policies and procedures.
QUALIFICATIONS
Education
Bachelor's Degree BA or BS degree from an accredited college or university in applicable field. required
Experience
4-6 years Job related experience in blood banking/transfusion services. required
4-6 years Experience in customer service, customer relationship management, or account management, preferably within a blood center or healthcare environment. required
1-3 years Demonstrated experience managing customer relationships and supporting customer satisfaction, retention, and value delivery. required
Less than 1 year Experience using customer relationship management tools, customer surveys, performance metrics, and reporting to support customer management. required
1-3 years Proficiency in developing professional reports, presentations, and customer-facing materials required. required
Knowledge, Skills and Abilities
Knowledge of blood banking, transfusion services, hospital operations, customer relationship management, and service delivery within a regulated healthcare environment. required
Working knowledge of quality systems and regulatory requirements, including quality control, SOP development and implementation, statistical analysis, testing processes, FDA requirements, and cGMP standards. Ability to read, interpret, and apply SOPs, safety rules, technical procedures, departmental manuals, basic legal documents, and governmental regulations. required
Analytical and quantitative ability to identify and define problems, collect and evaluate relevant data, establish facts, interpret information, perform calculations related to volume, weight, distance, and financial measures, and draw valid conclusions. required
Critical thinking and problem-solving ability, including evaluating alternative solutions, understanding the implications of new information, anticipating potential issues, and developing practical and creative approaches to resolution. required
Effective written communication and documentation skills, including preparation of professional reports, business correspondence, presentations, procedures, and other customer or internal communications with accuracy and clarity. required
Effective verbal communication and active listening skills, including the ability to understand information presented verbally and in writing, communicate appropriately with different audiences, ask relevant questions, and ensure clear understanding. required
Demonstrated interpersonal, collaboration, and customer service skills, with the ability to build productive working relationships, work effectively across functions, represent the customer perspective, and maintain a high standard of professionalism. required
Goal-oriented and self-directed, with a high degree of integrity, accountability, organization, attention to detail, and the ability to work both independently with minimal supervision and as part of a team. required
Licenses and Certifications
Medical Technologist or Medical Laboratory Technician (ASCP—American Society for Clinical Pathology) certification preferred
SBB (Specialist in Blood Banking) certification preferred
Tools and Technology
Proficiency with personal computers and mobile business technology, including laptops and tablets required
Proficiency with standard office equipment, including printers, copiers, scanners, and fax capabilities required
Proficiency with Microsoft Office applications, including Word and Excel required
LI-Hybrid
LI-AB1
See all 298+ OPT Hospital Service Technician Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new OPT Hospital Service Technician Jobs.
Get Access To All JobsTips for Finding OPT Sponsorship as a Hospital Service Technician
Target large hospital systems over smaller clinics
Large health systems like academic medical centers and regional hospital networks have dedicated HR and legal teams experienced with work authorization. Smaller clinics often lack the infrastructure to process OPT documentation quickly, which can delay your start date.
Confirm your OPT is directly related to your degree
DSOs require that your Hospital Service Technician role qualifies as directly related to your degree field. Biomedical engineering, health sciences, and clinical technology degrees typically satisfy this. Confirm with your DSO before accepting an offer to avoid jeopardizing your OPT status.
Start your job search at least 90 days before OPT begins
Hospital hiring cycles move slowly due to background checks and credentialing requirements. Starting your search 90 days out gives you time to clear pre-employment screenings without burning through your authorized work period waiting for onboarding to complete.
Ask specifically whether the employer has hired OPT students before
Hospitals that have previously onboarded OPT employees already understand EAD card requirements and reporting obligations. This reduces friction significantly. Ask recruiters directly during screening calls rather than waiting until an offer is extended to discover potential issues.
Highlight any clinical or technical certifications on your application
Certifications in biomedical equipment technology, sterile processing, or healthcare operations signal job-ready competency. For OPT applicants, these credentials help offset employer hesitation about work authorization timelines by demonstrating you can contribute from day one.
Track your unemployment days carefully throughout your OPT period
F-1 OPT students may only accumulate 90 days of unemployment during their standard OPT period. Hospital hiring timelines can stretch 4 to 8 weeks from interview to start date. Plan your application timeline to avoid exhausting your unemployment allowance before your first day.
Hospital Service Technician OPT: Frequently Asked Questions
Can I work as a Hospital Service Technician on OPT?
Yes, provided the role is directly related to your degree field. A biomedical engineering or health sciences degree typically supports Hospital Service Technician positions involving equipment maintenance or clinical support. Roles focused purely on housekeeping or food services generally would not qualify. Confirm the connection with your DSO before accepting any offer.
Where can I find Hospital Service Technician jobs that accept OPT students?
Migrate Mate is specifically built for F-1 OPT and visa-sponsored job seekers and lists Hospital Service Technician roles from employers experienced with work authorization. Filtering by OPT-friendly employers saves significant time compared to applying broadly and discovering authorization issues after an offer is extended.
Do Hospital Service Technician roles qualify for STEM OPT extension?
It depends on your degree classification. If your degree falls under an approved STEM CIP code, such as biomedical engineering or health informatics, and your Hospital Service Technician role directly applies those skills, you may qualify for the 24-month STEM OPT extension. Degrees in general health administration may not qualify. Check your degree's CIP code with your DSO.
What documents do I need to provide a hospital employer when starting on OPT?
You'll need your EAD card (Form I-766), your valid passport, your F-1 visa, your I-20 with OPT authorization endorsed by your DSO, and your I-94 arrival record. Hospital employers are required to complete Form I-9 employment eligibility verification. Present original documents at onboarding. Copies are not accepted for I-9 purposes.
What happens to my OPT status if my hospital employer is acquired or restructures?
If your employer is acquired, merged, or undergoes a name change, you must report the material change to your DSO within 10 days. As long as your job duties and work location remain substantially the same, your OPT authorization is generally unaffected. If your role changes significantly, your DSO needs to assess whether it still qualifies under your authorized field.