Technical Representative Jobs for OPT Students
Technical Representative jobs on OPT sit at the intersection of product knowledge and customer success, making them a strong fit for STEM graduates in engineering, computer science, or applied sciences. Most roles qualify for the standard 12-month OPT period, and many fall under STEM OPT extension eligibility, giving you up to 36 months of authorized work.
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Get Access To All JobsINTRODUCTION
The District Technical Representative provides product technical training and support to the regions' distributors, contractors, and manufacturer rep agencies in the proper application, installation, operation, and service of products. Provide factory expertise to encourage best product reliability and highest customer satisfaction.
Develops in-depth knowledge of Rheem family products. Patiently trains/shares that knowledge with external product service organizations to develop capable service partners. Emphasis on training. Recognizes that they are marketing Rheem in the service marketplace.
This position will serve our Commercial Water Division. This role is based in the Midwest Region, with roughly 75% travel.
Responsibilities
- Create and deliver agency, distributor, and contractor training development focusing upon product installation methods, product service and diagnostic methods, and new product introduction. Meet and interface with assigned distributors on a regular basis to drive relationships.
- Provide remote technical support regarding routine product installation and service issues via telephone, e-mail, and other communication channels and refer more complex issues to higher levels.
- Drive attendance to company education programs through needs assessment and continuous customer engagement, including plumber contractors, distributors, specifying engineers, and agencies.
- Partner with specifying engineers to provide detailed analysis and training on product functionality and application.
- Partner with application engineers to understand common issues and provide first-line support to inquiries received. Escalate advanced issues to the engineering team as needed.
- Provide on-site technical support regarding routine product installation and service issues through face-to-face interaction and refer more complex issues to higher levels.
- Practice best customer care through published standard labor allowance/claim administration, warranty administration, relationship damage control, and effective public relations.
- Conduct investigations related to insurance or warranty claims when directed by the regional sales manager. Conduct product performance analysis and investigation and report findings.
- Provide support to sales through customer trainings, such as explaining product features or providing technical assistance for installs and tear downs for commercial and residential products.
- Notify, monitor, and assist the team on any product problems, modifications, and alterations so as to help improve the overall image and quality of the Division’s products.
- Maintain accurate records and prepare detailed reports on any recommendation or design change recommended, which improves product reliability.
- Perform other duties as required to meet the overall goals and objectives of the Division.
QUALIFICATIONS
- Associate degree.
- 3+ years of basic plumbing skills typical and direct industry experience.
- Prior proven instructor/training experience.
- Must be proficient in computer skills (i.e., Microsoft Word, Excel, and PowerPoint).
- Excellent verbal and written communication skills.
- Must be capable of traveling extensively (roughly 50% of the time, typically with overnight stays 2-3 days a week).
As a leader at Rheem, how you achieve results is as important as the results you achieve. While LEADING SELF, you will be expected to demonstrate the following competencies and behaviors:
- Adapting
- Business Understanding
- Collaborating
- Communicating Effectively
- Continuously Improving
- Customer-Orientation
- Developing Self
- Focusing on Results
- Influencing
- Managing Relationships
- Managing Work
- Problem Solving & Decision Making
Equivalent combination of education, experience, and skills may supplement above minimum job requirements.
COMPENSATION
- Pay scale of this role is $65,900 - $105,500. Please note all pay ranges are broadly stated and any final offer is dependent on factors such as location, direct experience, market guidance, and internal equity, among other qualifying criteria.
INTRODUCTION
The District Technical Representative provides product technical training and support to the regions' distributors, contractors, and manufacturer rep agencies in the proper application, installation, operation, and service of products. Provide factory expertise to encourage best product reliability and highest customer satisfaction.
Develops in-depth knowledge of Rheem family products. Patiently trains/shares that knowledge with external product service organizations to develop capable service partners. Emphasis on training. Recognizes that they are marketing Rheem in the service marketplace.
This position will serve our Commercial Water Division. This role is based in the Midwest Region, with roughly 75% travel.
Responsibilities
- Create and deliver agency, distributor, and contractor training development focusing upon product installation methods, product service and diagnostic methods, and new product introduction. Meet and interface with assigned distributors on a regular basis to drive relationships.
- Provide remote technical support regarding routine product installation and service issues via telephone, e-mail, and other communication channels and refer more complex issues to higher levels.
- Drive attendance to company education programs through needs assessment and continuous customer engagement, including plumber contractors, distributors, specifying engineers, and agencies.
- Partner with specifying engineers to provide detailed analysis and training on product functionality and application.
- Partner with application engineers to understand common issues and provide first-line support to inquiries received. Escalate advanced issues to the engineering team as needed.
- Provide on-site technical support regarding routine product installation and service issues through face-to-face interaction and refer more complex issues to higher levels.
- Practice best customer care through published standard labor allowance/claim administration, warranty administration, relationship damage control, and effective public relations.
- Conduct investigations related to insurance or warranty claims when directed by the regional sales manager. Conduct product performance analysis and investigation and report findings.
- Provide support to sales through customer trainings, such as explaining product features or providing technical assistance for installs and tear downs for commercial and residential products.
- Notify, monitor, and assist the team on any product problems, modifications, and alterations so as to help improve the overall image and quality of the Division’s products.
- Maintain accurate records and prepare detailed reports on any recommendation or design change recommended, which improves product reliability.
- Perform other duties as required to meet the overall goals and objectives of the Division.
QUALIFICATIONS
- Associate degree.
- 3+ years of basic plumbing skills typical and direct industry experience.
- Prior proven instructor/training experience.
- Must be proficient in computer skills (i.e., Microsoft Word, Excel, and PowerPoint).
- Excellent verbal and written communication skills.
- Must be capable of traveling extensively (roughly 50% of the time, typically with overnight stays 2-3 days a week).
As a leader at Rheem, how you achieve results is as important as the results you achieve. While LEADING SELF, you will be expected to demonstrate the following competencies and behaviors:
- Adapting
- Business Understanding
- Collaborating
- Communicating Effectively
- Continuously Improving
- Customer-Orientation
- Developing Self
- Focusing on Results
- Influencing
- Managing Relationships
- Managing Work
- Problem Solving & Decision Making
Equivalent combination of education, experience, and skills may supplement above minimum job requirements.
COMPENSATION
- Pay scale of this role is $65,900 - $105,500. Please note all pay ranges are broadly stated and any final offer is dependent on factors such as location, direct experience, market guidance, and internal equity, among other qualifying criteria.
How to Get Visa Sponsorship in Technical Representative
Confirm STEM OPT eligibility before applying
Technical Representative roles tied to engineering or applied sciences programs often qualify for the 24-month STEM extension. Verify your degree CIP code against the STEM OPT designated degree list before targeting roles, so you know exactly how much authorized work time you have.
Highlight technical depth, not just communication skills
Employers hiring Technical Representatives want candidates who can translate complex product specs into client solutions. Lead with your domain expertise, specific tools you've used, and any hands-on lab or project experience. Generic customer-facing skills alone won't differentiate you from non-OPT candidates.
Target companies with established OPT hiring infrastructure
Larger manufacturers, enterprise software firms, and industrial equipment companies regularly hire on OPT and understand E-Verify requirements. Smaller companies may be willing but unprepared. Focus early outreach on employers who have filed I-983 training plans before, which signals experience with STEM OPT specifically.
Apply early relative to your OPT start date
Technical Representative roles often involve onboarding and product training periods before you're client-facing. Hiring managers factor this in. Starting your job search at least 90 days before your OPT authorization begins gives employers comfortable lead time to extend an offer without rushing.
Frame your international background as a client asset
Many companies selling technical products into global markets or to multinational clients actively value multilingual reps with cross-cultural fluency. If you speak additional languages or have experience in international markets, position that directly in your cover letter as a business development advantage.
Ask about the I-983 training plan during interviews
For STEM OPT, your employer must sign a Form I-983 training plan outlining your learning objectives and supervision structure. Asking about this during the offer stage signals that you understand the process and reduces friction for HR, making you a lower-risk hire than a candidate who raises it last minute.
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Get Access To All JobsFrequently Asked Questions
Do Technical Representative jobs typically qualify for the STEM OPT extension?
Many do, but it depends on your degree. If your bachelor's or master's is in engineering, computer science, information technology, or a related applied science, your role likely qualifies. The job itself must also be directly related to your field of study. Check your degree's CIP code against the official STEM designated degree list to confirm eligibility before applying.
How can I find Technical Representative jobs that sponsor or accept OPT students?
Migrate Mate is built specifically for F-1 OPT students and filters jobs by visa sponsorship status, so you're not sifting through listings from employers who won't consider OPT candidates. Browse Technical Representative roles on Migrate Mate to find companies that have a track record of hiring international students and understand the E-Verify and I-983 requirements.
Can I work as a Technical Representative during the 60-day grace period between jobs?
No. The 60-day grace period after your previous OPT employment ends is for finding a new job, not for working. You cannot begin a new Technical Representative role until your new employer is reported to your DSO and your authorization is updated. Starting work before that point violates your F-1 status, regardless of whether your EAD card is still valid.
What does an employer need to do to hire me as a Technical Representative on OPT?
For standard OPT, your employer must participate in E-Verify and the role must be directly related to your field of study. For STEM OPT, they must also sign a Form I-983 training plan outlining your learning objectives, complete a formal performance evaluation at the midpoint, and report any material changes to your DSO within five business days.
Is a Technical Representative role considered practical training related to my degree?
USCIS evaluates this on a case-by-case basis based on your specific degree field. For engineering, applied physics, or computer science graduates, a Technical Representative role involving product troubleshooting, systems integration support, or client-side technical consulting typically qualifies. Roles that are primarily sales-focused with minimal technical application are less likely to satisfy the practical training requirement. Your DSO can help you assess the connection.
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