OPT Technical Representative Jobs
Technical Representative jobs on OPT sit at the intersection of product knowledge and customer success, making them a strong fit for STEM graduates in engineering, computer science, or applied sciences. Most roles qualify for the standard 12-month OPT period, and many fall under STEM OPT extension eligibility, giving you up to 36 months of authorized work.
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Get Access To All JobsTier 1 Technical Support Representative Day Shift - 40 hours/week
$18/hour
Shifts:
Training Monday – Friday 7am – 4pm – Approx. 4 weeks
Permanent Shifts:
Monday – Friday 8am – 5pm
Or
Sunday – Thursday 10am – 7pm
General Job Description:
The Tier 1 Technical Support Representative will support our national and local Enterprise Business accounts by troubleshooting and/or resolving customer calls or cases by following set processes in an ever-changing environment. This position must be able to adapt to changes quickly. The Tier 1 Technical Support Representative is detail oriented, extremely well organized, and can communicate well with others. This position should be able to work independently, act professionally in all aspects of this position, and work in an environment that can be very fast paced and challenging.
Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Answer inbound GPS troubleshooting calls (20-25 daily est.)
- Respond to inbound GPS troubleshooting emails, cases (20-30 daily est.)
- Track all troubleshooting activities in CRM system – Sales Force
- Must be able to work multiple systems at a time efficiently while on a call or working cases
- Learn, understand, and support multiple products and services within a technical support department
- Manage multiple support cases at one time as well as
- Meet support SLA’s and provide superior customer support
- Follow Knowledge Base Articles / create Technical Notes
- Work with support and/or product development personnel to troubleshoot and workaround product issues
- Advocate for the client to ensure timely and accurate issue resolution.
- Document and track client interactions and resolutions.
- Continuously improve knowledge of the company's products and services.
Job Requirements
Knowledge, Skills and Abilities:
- Excellent troubleshooting and customer service skills, including strong follow-up and the ability to examine, investigate, and solve dynamic problems with creative, out-of-the-box thinking.
- Good technical skills in Windows, Microsoft Office (particularly Excel), and CRM (Salesforce preferred), with a commitment to proactively staying current on the underlying technologies.
- Able to multitask across multiple computer applications at the same time to log and resolve support cases, and to adapt quickly to change.
- Able to listen, comprehend, and communicate effectively and clearly "on the fly."
- Recognize and escalate difficult technical/business issues within the Sales, Customer Support, and Engineering organizations.
- Highly self-motivated, able to prioritize both time, cases and projects and work independently as well as with a team.
- Scheduling flexibility (support department will run 24x7).
Education and Experience:
- 1-3+ years high-tech customer support experience in a fast-paced environment
Supervisory Responsibility
None
Work Environment
This job operates in a clerical, office setting. Noise level is typically moderate. This role routinely uses standard office equipment such as computers, phones, filing cabinets, copiers, scanners and fax machines.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 10 pounds and occasionally lift and move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Position Type/Expected Hours of Work
This is a full-time position with a schedule that varies but will typically involve approximately 40 hours a week. Hours are subject to change at the company’s discretion.
Travel
Little to no travel is expected for this position.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Requirements
- Bachelor's degree in Computer Science or a related field, or relevant experience.
- 1+ year(s) of experience in customer service or technical support role.
- Excellent communication and interpersonal skills.
- Proven problem-solving and critical-thinking abilities.
- Ability to work independently and in a team environment.
Tier 1 Technical Support Representative Day Shift - 40 hours/week
$18/hour
Shifts:
Training Monday – Friday 7am – 4pm – Approx. 4 weeks
Permanent Shifts:
Monday – Friday 8am – 5pm
Or
Sunday – Thursday 10am – 7pm
General Job Description:
The Tier 1 Technical Support Representative will support our national and local Enterprise Business accounts by troubleshooting and/or resolving customer calls or cases by following set processes in an ever-changing environment. This position must be able to adapt to changes quickly. The Tier 1 Technical Support Representative is detail oriented, extremely well organized, and can communicate well with others. This position should be able to work independently, act professionally in all aspects of this position, and work in an environment that can be very fast paced and challenging.
Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Answer inbound GPS troubleshooting calls (20-25 daily est.)
- Respond to inbound GPS troubleshooting emails, cases (20-30 daily est.)
- Track all troubleshooting activities in CRM system – Sales Force
- Must be able to work multiple systems at a time efficiently while on a call or working cases
- Learn, understand, and support multiple products and services within a technical support department
- Manage multiple support cases at one time as well as
- Meet support SLA’s and provide superior customer support
- Follow Knowledge Base Articles / create Technical Notes
- Work with support and/or product development personnel to troubleshoot and workaround product issues
- Advocate for the client to ensure timely and accurate issue resolution.
- Document and track client interactions and resolutions.
- Continuously improve knowledge of the company's products and services.
Job Requirements
Knowledge, Skills and Abilities:
- Excellent troubleshooting and customer service skills, including strong follow-up and the ability to examine, investigate, and solve dynamic problems with creative, out-of-the-box thinking.
- Good technical skills in Windows, Microsoft Office (particularly Excel), and CRM (Salesforce preferred), with a commitment to proactively staying current on the underlying technologies.
- Able to multitask across multiple computer applications at the same time to log and resolve support cases, and to adapt quickly to change.
- Able to listen, comprehend, and communicate effectively and clearly "on the fly."
- Recognize and escalate difficult technical/business issues within the Sales, Customer Support, and Engineering organizations.
- Highly self-motivated, able to prioritize both time, cases and projects and work independently as well as with a team.
- Scheduling flexibility (support department will run 24x7).
Education and Experience:
- 1-3+ years high-tech customer support experience in a fast-paced environment
Supervisory Responsibility
None
Work Environment
This job operates in a clerical, office setting. Noise level is typically moderate. This role routinely uses standard office equipment such as computers, phones, filing cabinets, copiers, scanners and fax machines.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 10 pounds and occasionally lift and move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Position Type/Expected Hours of Work
This is a full-time position with a schedule that varies but will typically involve approximately 40 hours a week. Hours are subject to change at the company’s discretion.
Travel
Little to no travel is expected for this position.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Requirements
- Bachelor's degree in Computer Science or a related field, or relevant experience.
- 1+ year(s) of experience in customer service or technical support role.
- Excellent communication and interpersonal skills.
- Proven problem-solving and critical-thinking abilities.
- Ability to work independently and in a team environment.
See all 36+ OPT Technical Representative Jobs
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Get Access To All JobsTips for Finding OPT Sponsorship in Technical Representative
Confirm STEM OPT eligibility before applying
Technical Representative roles tied to engineering or applied sciences programs often qualify for the 24-month STEM extension. Verify your degree CIP code against the STEM OPT designated degree list before targeting roles, so you know exactly how much authorized work time you have.
Highlight technical depth, not just communication skills
Employers hiring Technical Representatives want candidates who can translate complex product specs into client solutions. Lead with your domain expertise, specific tools you've used, and any hands-on lab or project experience. Generic customer-facing skills alone won't differentiate you from non-OPT candidates.
Target companies with established OPT hiring infrastructure
Larger manufacturers, enterprise software firms, and industrial equipment companies regularly hire on OPT and understand E-Verify requirements. Smaller companies may be willing but unprepared. Focus early outreach on employers who have filed I-983 training plans before, which signals experience with STEM OPT specifically.
Apply early relative to your OPT start date
Technical Representative roles often involve onboarding and product training periods before you're client-facing. Hiring managers factor this in. Starting your job search at least 90 days before your OPT authorization begins gives employers comfortable lead time to extend an offer without rushing.
Frame your international background as a client asset
Many companies selling technical products into global markets or to multinational clients actively value multilingual reps with cross-cultural fluency. If you speak additional languages or have experience in international markets, position that directly in your cover letter as a business development advantage.
Ask about the I-983 training plan during interviews
For STEM OPT, your employer must sign a Form I-983 training plan outlining your learning objectives and supervision structure. Asking about this during the offer stage signals that you understand the process and reduces friction for HR, making you a lower-risk hire than a candidate who raises it last minute.
Technical Representative OPT: Frequently Asked Questions
Do Technical Representative jobs typically qualify for the STEM OPT extension?
Many do, but it depends on your degree. If your bachelor's or master's is in engineering, computer science, information technology, or a related applied science, your role likely qualifies. The job itself must also be directly related to your field of study. Check your degree's CIP code against the official STEM designated degree list to confirm eligibility before applying.
How can I find Technical Representative jobs that sponsor or accept OPT students?
Migrate Mate is built specifically for F-1 OPT students and filters jobs by visa sponsorship status, so you're not sifting through listings from employers who won't consider OPT candidates. Browse Technical Representative roles on Migrate Mate to find companies that have a track record of hiring international students and understand the E-Verify and I-983 requirements.
Can I work as a Technical Representative during the 60-day grace period between jobs?
No. The 60-day grace period after your previous OPT employment ends is for finding a new job, not for working. You cannot begin a new Technical Representative role until your new employer is reported to your DSO and your authorization is updated. Starting work before that point violates your F-1 status, regardless of whether your EAD card is still valid.
What does an employer need to do to hire me as a Technical Representative on OPT?
For standard OPT, your employer must participate in E-Verify and the role must be directly related to your field of study. For STEM OPT, they must also sign a Form I-983 training plan outlining your learning objectives, complete a formal performance evaluation at the midpoint, and report any material changes to your DSO within five business days.
Is a Technical Representative role considered practical training related to my degree?
USCIS evaluates this on a case-by-case basis based on your specific degree field. For engineering, applied physics, or computer science graduates, a Technical Representative role involving product troubleshooting, systems integration support, or client-side technical consulting typically qualifies. Roles that are primarily sales-focused with minimal technical application are less likely to satisfy the practical training requirement. Your DSO can help you assess the connection.