OPT Technical Support Representative Jobs
Technical Support Representative jobs are well-suited for F-1 OPT students with degrees in computer science, information technology, or engineering. Most roles qualify as STEM OPT extensions, giving you up to 36 months of work authorization. Employers in this field regularly hire international candidates and are familiar with OPT requirements.
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Get Access To All JobsINTRODUCTION
The Human Medical Technical Support Specialist is responsible for receiving and managing incoming technical support calls from Piccolo users experiencing issues with their instruments and/or rotors. Each interaction must be thoroughly documented within the Quality Management System (QMS). The specialist will also communicate new software updates and field actions to Piccolo customers.
Are you passionate about helping customers and solving technical challenges in a healthcare environment? As a Human Medical Technical Support Specialist, you will be the front line of support for Piccolo users, ensuring they receive timely, accurate assistance when it matters most. In this role, you’ll combine technical expertise with strong communication skills to troubleshoot issues, support laboratory professionals, and contribute to high-quality patient care. You’ll also play a key role in documenting interactions within the Quality Management System (QMS) and keeping customers informed of important software updates and field actions.
ROLE AND RESPONSIBILITIES:
- Serve as a trusted resource by handling incoming technical support calls from Abaxis Human Medical customers
- Deliver clear, effective troubleshooting for Piccolo instruments and rotor-related issues
- Accurately document all customer interactions and case details in the Quality Management System (QMS)
- Support customer correlations, protocols, and validation requests
- Assist with customer evaluations and data analysis, ensuring thorough documentation
- Provide guidance on regulatory requirements and applicable governing standards
- Support and document new Piccolo instrument installations
- Identify, document, and escalate performance issues to the Quality team
- Proactively communicate software updates and field actions to customers
- Contribute to continuous improvement and take on additional responsibilities as needed
Key Relationships / Resources Managed:
- Piccolo end users
- Laboratory supervisors
- Repair center
- Quality Assurance (QA) team
- Sales and Marketing
- Distribution partners
Travel Requirements:
- Travel as required based on business needs and training.
EDUCATION AND EXPERIENCE:
- Bachelor’s degree in a scientific discipline or clinical laboratory technology preferred, or equivalent experience.
- Knowledge of medical laboratory products and instrumentation preferred.
- Fluent in English (written and spoken).
KNOWLEDGE, SKILLS, AND ABILITIES:
- Strong listening, verbal, and written communication skills
- Excellent documentation and organizational skills
COMPENSATION
- The US base salary range for this full-time position is $66,000.00 - $107,000.00. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the base pay target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
This position is also eligible for short-term incentive compensation.
In addition to compensation, Zoetis offers a comprehensive benefits package that supports the physical, emotional and financial wellbeing of our colleagues and their families including healthcare and insurance benefits beginning on day one, a 401K plan with a match and profit-sharing contribution from Zoetis, and 4 weeks of vacation.
Full time
Regular
Colleague
Any unsolicited resumes sent to Zoetis from a third party, such as an Agency recruiter, including unsolicited resumes sent to a Zoetis mailing address, fax machine or email address, directly to Zoetis employees, or to Zoetis resume database will be considered Zoetis property. Zoetis will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.
Zoetis will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor but does not have the appropriate approvals to be engaged on a search.
Notice: Zoetis Recruiters will contact candidates via email from an address ending in @zoetis.com and may also initially connect with candidates through LinkedIn, including LinkedIn InMail. Zoetis does not use Gmail, Outlook, Yahoo, or other web-based/generic email domains to communicate about job opportunities, interviews, or offers of employment. If you receive a recruitment-related email message claiming to be from Zoetis that does not come from @zoetis.com, please treat it as suspicious. For your security, do not reply, click links, open attachments, share personal or financial information, or send money in response to unexpected or questionable recruitment communications.
Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status or any other protected classification. Disabled individuals are given an equal opportunity to use our online application system. We offer reasonable accommodations as an alternative if requested by an individual with a disability. Please contact Zoetis Colleague Services at zoetiscolleagueservices@zoetis.com to request an accommodation. Zoetis also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must possess or obtain authorization to work in the US for Zoetis. Zoetis retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility, considering factors such as availability of qualified US workers. Individuals requiring sponsorship must disclose this fact. Please note that Zoetis seeks information related to job applications from candidates for jobs in the U.S. solely via the following: (1) our company website at www.Zoetis.com/careers site, or (2) via email to/from addresses using only the Zoetis domain of “@zoetis.com”. In addition, Zoetis does not use Google Hangout for any recruitment related activities. Any solicitation or request for information related to job applications with Zoetis via any other means and/or utilizing email addresses with any other domain should be disregarded. In addition, Zoetis will never ask candidates to make any type of personal financial investment related to gaining employment with Zoetis.
INTRODUCTION
The Human Medical Technical Support Specialist is responsible for receiving and managing incoming technical support calls from Piccolo users experiencing issues with their instruments and/or rotors. Each interaction must be thoroughly documented within the Quality Management System (QMS). The specialist will also communicate new software updates and field actions to Piccolo customers.
Are you passionate about helping customers and solving technical challenges in a healthcare environment? As a Human Medical Technical Support Specialist, you will be the front line of support for Piccolo users, ensuring they receive timely, accurate assistance when it matters most. In this role, you’ll combine technical expertise with strong communication skills to troubleshoot issues, support laboratory professionals, and contribute to high-quality patient care. You’ll also play a key role in documenting interactions within the Quality Management System (QMS) and keeping customers informed of important software updates and field actions.
ROLE AND RESPONSIBILITIES:
- Serve as a trusted resource by handling incoming technical support calls from Abaxis Human Medical customers
- Deliver clear, effective troubleshooting for Piccolo instruments and rotor-related issues
- Accurately document all customer interactions and case details in the Quality Management System (QMS)
- Support customer correlations, protocols, and validation requests
- Assist with customer evaluations and data analysis, ensuring thorough documentation
- Provide guidance on regulatory requirements and applicable governing standards
- Support and document new Piccolo instrument installations
- Identify, document, and escalate performance issues to the Quality team
- Proactively communicate software updates and field actions to customers
- Contribute to continuous improvement and take on additional responsibilities as needed
Key Relationships / Resources Managed:
- Piccolo end users
- Laboratory supervisors
- Repair center
- Quality Assurance (QA) team
- Sales and Marketing
- Distribution partners
Travel Requirements:
- Travel as required based on business needs and training.
EDUCATION AND EXPERIENCE:
- Bachelor’s degree in a scientific discipline or clinical laboratory technology preferred, or equivalent experience.
- Knowledge of medical laboratory products and instrumentation preferred.
- Fluent in English (written and spoken).
KNOWLEDGE, SKILLS, AND ABILITIES:
- Strong listening, verbal, and written communication skills
- Excellent documentation and organizational skills
COMPENSATION
- The US base salary range for this full-time position is $66,000.00 - $107,000.00. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the base pay target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
This position is also eligible for short-term incentive compensation.
In addition to compensation, Zoetis offers a comprehensive benefits package that supports the physical, emotional and financial wellbeing of our colleagues and their families including healthcare and insurance benefits beginning on day one, a 401K plan with a match and profit-sharing contribution from Zoetis, and 4 weeks of vacation.
Full time
Regular
Colleague
Any unsolicited resumes sent to Zoetis from a third party, such as an Agency recruiter, including unsolicited resumes sent to a Zoetis mailing address, fax machine or email address, directly to Zoetis employees, or to Zoetis resume database will be considered Zoetis property. Zoetis will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.
Zoetis will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor but does not have the appropriate approvals to be engaged on a search.
Notice: Zoetis Recruiters will contact candidates via email from an address ending in @zoetis.com and may also initially connect with candidates through LinkedIn, including LinkedIn InMail. Zoetis does not use Gmail, Outlook, Yahoo, or other web-based/generic email domains to communicate about job opportunities, interviews, or offers of employment. If you receive a recruitment-related email message claiming to be from Zoetis that does not come from @zoetis.com, please treat it as suspicious. For your security, do not reply, click links, open attachments, share personal or financial information, or send money in response to unexpected or questionable recruitment communications.
Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status or any other protected classification. Disabled individuals are given an equal opportunity to use our online application system. We offer reasonable accommodations as an alternative if requested by an individual with a disability. Please contact Zoetis Colleague Services at zoetiscolleagueservices@zoetis.com to request an accommodation. Zoetis also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must possess or obtain authorization to work in the US for Zoetis. Zoetis retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility, considering factors such as availability of qualified US workers. Individuals requiring sponsorship must disclose this fact. Please note that Zoetis seeks information related to job applications from candidates for jobs in the U.S. solely via the following: (1) our company website at www.Zoetis.com/careers site, or (2) via email to/from addresses using only the Zoetis domain of “@zoetis.com”. In addition, Zoetis does not use Google Hangout for any recruitment related activities. Any solicitation or request for information related to job applications with Zoetis via any other means and/or utilizing email addresses with any other domain should be disregarded. In addition, Zoetis will never ask candidates to make any type of personal financial investment related to gaining employment with Zoetis.
See all 66+ OPT Technical Support Representative Jobs
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Get Access To All JobsTips for Finding OPT Sponsorship in Technical Support Representative
Confirm your degree qualifies for STEM OPT
Technical support roles typically qualify for the 24-month STEM OPT extension if your degree is in computer science, IT, or engineering. Verify your CIP code with your DSO before applying to ensure you can maximize your authorized work period.
Highlight troubleshooting and systems knowledge upfront
Employers screening OPT candidates want to see technical competency fast. Lead your resume with specific tools, operating systems, and ticketing platforms you know. Concrete skills reduce hesitation around sponsorship and show you can contribute from day one.
Target companies with established OPT hiring patterns
Larger tech firms and managed service providers hire OPT students regularly and have HR processes in place for work authorization. Smaller companies may be willing but unfamiliar with the process, so be prepared to explain OPT clearly and concisely.
Address OPT timing proactively in applications
Mention your OPT start date and remaining authorized period in your cover letter or email. Employers appreciate transparency. If you qualify for a STEM extension, say so. Removing uncertainty early keeps your application moving through the hiring process.
Emphasize customer-facing communication skills alongside technical ones
Technical support roles require clear communication under pressure, not just technical ability. Highlight experience explaining complex issues to non-technical users. This differentiates you from candidates with similar technical backgrounds and directly addresses what hiring managers look for.
Prepare to explain your work authorization status clearly
Many hiring managers confuse OPT with H-1B visa sponsorship. Be ready to explain that OPT is already authorized and requires no employer petition. A one-sentence explanation during screening calls can prevent your application from being rejected prematurely over a misunderstanding.
Technical Support Representative OPT: Frequently Asked Questions
Do Technical Support Representative jobs qualify for the STEM OPT extension?
They often do, but it depends on your degree, not the job title. If your degree is in computer science, information technology, electrical engineering, or a related STEM field, your DSO can authorize the 24-month STEM extension. The role itself must also involve the practical application of your STEM degree, which most technical support positions in software or IT environments satisfy.
Do employers typically understand OPT when hiring for technical support roles?
Tech companies and managed service providers generally have more familiarity with OPT than employers in other industries. That said, some HR teams still confuse OPT with visa sponsorship. The key distinction to communicate is that OPT is already work-authorized through USCIS and requires no employer petition or filing. Prepare a brief, clear explanation for early-stage conversations to avoid unnecessary rejections.
Where can I find Technical Support Representative jobs that are open to OPT students?
Migrate Mate is built specifically for F-1 OPT and international students, so the jobs listed there are from employers who understand and accept work authorization. Searching through general job boards often means filtering through postings that exclude international candidates without making that clear upfront. Migrate Mate removes that friction by focusing on OPT-friendly employers from the start.
Can I work as a Technical Support Representative on OPT if my degree is in business or a non-STEM field?
Yes, you can work in technical support on standard OPT regardless of your degree field. However, you would be limited to the initial 12-month OPT period and would not qualify for the STEM extension. If your degree is not STEM-designated, start your job search early and prioritize employers willing to sponsor an H-1B or another visa before your OPT authorization expires.
What should I do if a recruiter says they can't hire OPT students for technical support roles?
First, clarify whether the concern is about OPT itself or future H-1B sponsorship. Some employers confuse the two. If they are specifically ruling out OPT, it is worth asking whether the policy is company-wide or specific to the role. If the employer genuinely cannot accommodate OPT, move on and focus your energy on companies with a track record of hiring international candidates, which you can find on Migrate Mate.