Order Management Specialist Jobs

Brooks utilizes IBM Sterling as part of its supply chain and omni-channel journey to provide best-in-class experience to the runners. This role is part of the Enterprise Solutions team that supports a portfolio of enterprise-wide applications, integrations, testing, and innovations, globally. This position owns and manages the entire lifecycle of the OMS solution from strategic planning to tactical activities.

The Senior Systems Analyst – Order Management leads the execution of high-impact initiatives within the Order Management System (OMS) program and is accountable for solution delivery, roadmap management, and application support for the IBM Sterling OMS platform and integrated solutions. This role applies advanced knowledge of OMS functionality and related business processes to navigate complex requirements, system dependencies, and business needs. Working across multiple departments, the Senior Systems Analyst partners with technology teams, business stakeholders, implementation partners, and application vendors to design and implement solutions, support daily operations, and improve business processes. The role operates with a high degree of autonomy within the OMS domain, aligning partners and recommending solutions that meet current and future business requirements and established OMS program objectives.

Your Responsibilities:

Solution/Project Delivery:

• Serve as an Order Management System (OMS) and Supply Chain Management application subject matter resource and cross-functional advisor, working with internal and external partners to design solutions for complex customer use cases across enterprise systems and fulfillment channels.
• Navigate ambiguous and complex cross-system dependencies by synthesizing business, technical, and operational data; evaluate constraints, failure paths, competing priorities, and downstream impacts; and recommend solution approaches that support business and technology objectives.
• Conduct functional requirements and solutioning sessions, validate system models and design options for complex, integrated or ambiguous systems and document current and to-be process and systems flows. Create detailed functional and technical documentation to support technology teams, globally.
• Lead the development of business requirements and functional design specifications for complex systems, identifying gaps between business requirements and application capabilities and recommending options to address competing functional and nonfunctional needs. Evaluate technical trade-offs, align cross-functional partners on options, and provide recommendations on requirement quality and feasibility.
• Collaborate with a team of developers, architects, and analysts (internal & external) in delivering business requirements, technical requirements, and testing for the implemented functionalities. Work closely with the business throughout the project to ensure solution meets business needs
• Facilitate solution design and discovery sessions between the WMS software vendor/SI with the internal Brooks technology teams on projects • Lead OMS project implementation from solution definition through execution, including system configuration, quality assurance validation, test planning and execution, acceptance criteria, defect resolution, and technical readiness recommendations.

Service Delivery Goals (Operational Functional Support) and Product Management:

• Lead execution of assigned OMS Program objectives and high-impact initiatives as Product Manager, partnering with business and technology stakeholders to deliver outcomes aligned with established program priorities.
• Develop and maintain the OMS initiatives roadmap in alignment with established OMS Program objectives, prioritizing enhancements, new features, and initiatives that improve and scale OMS capabilities. • Partner with IBM to manage the delivery roadmap for enhancements, break-fixes, patches, updates, and upgrades. . Lead lifecycle and change impact analysis for complex cross system releases or modernization work, reconcile conflicting data, and evaluate sequencing, transition, supportability, and outcome tradeoffs to assess readiness. Ensure alignment with the OMS Program objectives
• Work with IBM, SI, and any other technology vendors to estimate initiatives and provide input into the Initiative and PPM Approval processes
• Mentor business and technology team members on the Sterling OMS and business processes in the context of the processes
• Business Operations – Possess a deep understanding of business operations including current and potential future practices, trends and how information affects multiple business functions and how they interact with each other
• Order Management – Provide expertise in OMS functionality and operations, ensuring that orders are processed efficiently, accurately, and quickly within our systems, exceeding customer expectations on speed and transparency
• Fulfillment and Warehouse Management – A combination of our DC and 3rd parties is leveraged for warehouse fulfillment and the handoff from Brooks’ systems to external partners is critical. Utilize your knowledge of supply chain operations to monitor order processing throughout the supply chain for systems performance and order routing efficiency
• Customer Operations - Ensure that Customer Service access to the right process flows, tools and current information is properly configured so they can monitor order fulfillment between the OMS and 3rd party services. Play a key role in first contact resolution and customer satisfaction
• Settlement and Reconciliation - Support and monitor the operational processes involved with the final settlement and financial reconciliation processes across various systems (payment gateway, ERP, etc.)

Production Support:

• Manage/work with the OMS support vendor to perform root cause analysis on production support issues and drive necessary remediation of defects. Resolve ambiguous, recurring, high-impact, or cross-system problems by synthesizing conflicting data, identifying systemic causes, and evaluating short-and long-term remedies. Coordinate resolution on serious incidents and extraordinary requirements and guide analysts in troubleshooting and root cause analysis
• Perform ongoing application monitoring and escalate issues to vendor or internal resources appropriately. Evaluate complex reliability, capacity, recovery and supportability risks across integrated systems, distinguish local symptoms from systemic weaknesses, and provide recommendations on significant technical tradeoffs Actively seek opportunities to reduce support incidents and manual work through technology and provide recommendations to IT leadership to enhance our current capability and processes
• Develop, utilize, and enhance technical documentation, knowledge bases, and disaster recovery plans
• Work with vendors to resolve issues as needed. Participate in vendor case reviews; supplies logs, information, and facts needed to support vendor resolution of issues

• 7 years of experience with applications and technologies leveraged for customer order management and fulfillment in CPG/FMCG industry for Fashion or Sporting Goods product including:
• 5 years’ experience in analyzing, designing, configuring, and implementing complex applications and integrating vendor packages with an industry standard OMS such as IBM Sterling Commerce, Kibo, Manhattan, OrderDynamics, etc., in an Architect, Design Lead, or Systems Analyst role; Hands on experience with OMS releases over last 2 years
• Experience with an ERP and WMS applications, preferably in a Consumer Goods Industry
• Proven track record working with and supporting strategic engagements to the stakeholders, executives, and decision makers
• Experience with owning and delivering on a solution and initiatives roadmap; creating product/feature strategies in alignment with business strategy, defining ROI, and delivering tangible value to an eCommerce customer
• Proven Configuration/Administrator level knowledge using Order Management components such as order routing, inventory sourcing & pre-ordering; experience delivering omni-channel capabilities such as BORIS, ROPIS/BOPIS, Ship from Store/Dropship, etc.
• Leading technical discussions with business and technical decision makers, including detailed technical specifications, product roadmaps, deployment, and third-party integrations
• Experience writing technical specifications for order management extensions and interfaces to ensure proper functionality and integration with other systems
• Experience integrating the OMS with other functional applications (i.e., Storefronts, Address validation, PIM, Tax, Fraud detection, Payment Gateways, etc.) using API's, related interfaces, and configuration.; Strong working knowledge in build/deployments and integration of OMS with other enterprise applications such as ERP, WMS, EDI platforms etc.

Brooks is proud to offer a robust benefits package to our employees and their families!

• Benefits- including medical, dental, vision, life and AD&D insurance, disability insurance, HSA and employer contribution, FSA, family & fertility assistance, 401K Savings Plan and match, employee assistance program, and transportation assistance.
• Paid Time Off- Brooks offers generous time off including five weeks of paid time off, eleven paid holidays, paid sick and parental leave.
• Bonus- in addition to base pay, Brooks employees may also be offered an annual bonus based on company performance.
• Perks- including product discounts, employee recognition, fitness discounts, volunteer and donation benefits.
• Location- You will spend 4 days per week in our Seattle offices, as we believe our organization flourishes when connections, collaboration, creativity, problem-solving, and celebrations happen in person.

Compensation: The pay range for this position, based out of the Brooks Seattle HQ, is $124,234 - $186,404 per

year. Base pay offered will vary depending on job-related knowledge, skills, and experience.