Parts and Service Director Jobs
Parts and Service Director jobs are open across automotive dealerships, heavy equipment, marine, and powersports industries, from service manager to executive leadership, with specializations in fixed operations, warranty administration, and parts inventory management. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 14+ Parts and Service Director jobs
At Hunter Truck, our people are the driving force behind our success. As one of the largest Peterbilt dealer groups in the country, we combine the resources and opportunities of a growing organization with a culture where people are empowered to make an impact. With twenty-eight locations across Pennsylvania, New Hampshire, New Jersey, New York, Vermont, and West Virginia, we offer the scale, support, and career opportunities to help you take your career to the next level.
Come build your career with a team that invests in you from day one.
POSITION AT A GLANCE
Location: Southeast Region - Pennsville, NJ; Clarksburg, NJ; Allentown, PA; Lancaster, PA
SUMMARY
ESSENTIAL DUTIES include the following. Other duties may be assigned.
- Own regional parts revenue, gross profit, customer penetration, operating execution and contribution to the regional P&L.
- Directly manage the Outside Parts Sales Manager and all Branch Parts Managers in the region.
- Integrate outside selling with branch fulfillment so customer commitments, stocking requirements and delivery expectations are operationally executable.
- Drive parts capture from the installed truck base and establish coordinated account plans with Truck Sales and Service leadership.
- Execute enterprise pricing, category, inventory and supply-chain policies while providing regional customer and demand input to the SVP of Parts.
- Analyze and monitor dealership and individual location performance against established sales targets, budgets, and regional objectives.
- Ensure effective utilization of Arcadium by Parts sales personnel to track customer interactions, monitor outside sales activity, identify growth opportunities, and strengthen customer relationships and account penetration.
- Fully execute parts marketing plans within the assigned region aligned with dealership sales objectives and business growth goals.
- Hold Branch Parts Managers accountable for fill-rate, inventory accuracy, warehouse productivity, delivery performance and service support.
- Hold the Outside Parts Sales Manager accountable for new accounts growth, share of wallet, gross profit and salesperson effectiveness.
- Approve and escalate customer-specific stocking or service-level exceptions within established authority limits; do not independently override enterprise inventory policy.
- Optimize use of branch and warehouse assets across the region, including transfers, shared stock and delivery routes, rather than protecting individual branch boundaries.
- Lead regional parts talent, succession, cross-training and performance management across both commercial and operations teams.
- Partner with the Regional Service Director to ensure parts availability supports technician productivity and minimizes vehicle downtime.
- Adhere to and promote all existing health and safety policies in the workplace to reinforce the Hunter culture of a safe work environment
QUALIFICATIONS
TRAVEL REQUIREMENTS
SUPERVISORY RESPONSIBILITIES
EDUCATION AND WORK EXPERIENCE
Bachelor's degree in Business Administration, Operations Management, or a related field preferred. Seven plus years of progressive parts leadership experience in commercial vehicles, transportation, heavy equipment, dealership, fleet maintenance, or a related industry. Two years of multi-location management experience preferred. Proven ability to build collaborative relationships across Service, Parts, Sales, and Operations functions.
LANGUAGE SKILLS
Read, analyze, and interpret business reports, financial statements, technical procedures, OEM requirements, and governmental regulations. Ability to prepare reports, business correspondence, presentations, and operational communications. Ability to effectively communicate with employees, customers, vendors, and leadership teams.
MATHEMATICAL SKILLS
Ability to analyze budgets, financial reports, labor productivity metrics, service performance indicators, and operational data. Ability to use data-driven decision-making to improve regional performance and achieve business objectives.
REASONING ABILITY
CERTIFICATES, LICENSES, REGISTRATIONS
PHYSICAL DEMANDS
WORK ENVIRONMENT
Hunter Truck is an Equal Opportunity Employer. We celebrate diversity and are committed to building an inclusive workplace for all employees.
At Hunter Truck, our people are the driving force behind our success. As one of the largest Peterbilt dealer groups in the country, we combine the resources and opportunities of a growing organization with a culture where people are empowered to make an impact. With twenty-eight locations across Pennsylvania, New Hampshire, New Jersey, New York, Vermont, and West Virginia, we offer the scale, support, and career opportunities to help you take your career to the next level.
Come build your career with a team that invests in you from day one.
POSITION AT A GLANCE
Location: Southeast Region - Pennsville, NJ; Clarksburg, NJ; Allentown, PA; Lancaster, PA
SUMMARY
ESSENTIAL DUTIES include the following. Other duties may be assigned.
- Own regional parts revenue, gross profit, customer penetration, operating execution and contribution to the regional P&L.
- Directly manage the Outside Parts Sales Manager and all Branch Parts Managers in the region.
- Integrate outside selling with branch fulfillment so customer commitments, stocking requirements and delivery expectations are operationally executable.
- Drive parts capture from the installed truck base and establish coordinated account plans with Truck Sales and Service leadership.
- Execute enterprise pricing, category, inventory and supply-chain policies while providing regional customer and demand input to the SVP of Parts.
- Analyze and monitor dealership and individual location performance against established sales targets, budgets, and regional objectives.
- Ensure effective utilization of Arcadium by Parts sales personnel to track customer interactions, monitor outside sales activity, identify growth opportunities, and strengthen customer relationships and account penetration.
- Fully execute parts marketing plans within the assigned region aligned with dealership sales objectives and business growth goals.
- Hold Branch Parts Managers accountable for fill-rate, inventory accuracy, warehouse productivity, delivery performance and service support.
- Hold the Outside Parts Sales Manager accountable for new accounts growth, share of wallet, gross profit and salesperson effectiveness.
- Approve and escalate customer-specific stocking or service-level exceptions within established authority limits; do not independently override enterprise inventory policy.
- Optimize use of branch and warehouse assets across the region, including transfers, shared stock and delivery routes, rather than protecting individual branch boundaries.
- Lead regional parts talent, succession, cross-training and performance management across both commercial and operations teams.
- Partner with the Regional Service Director to ensure parts availability supports technician productivity and minimizes vehicle downtime.
- Adhere to and promote all existing health and safety policies in the workplace to reinforce the Hunter culture of a safe work environment
QUALIFICATIONS
TRAVEL REQUIREMENTS
SUPERVISORY RESPONSIBILITIES
EDUCATION AND WORK EXPERIENCE
Bachelor's degree in Business Administration, Operations Management, or a related field preferred. Seven plus years of progressive parts leadership experience in commercial vehicles, transportation, heavy equipment, dealership, fleet maintenance, or a related industry. Two years of multi-location management experience preferred. Proven ability to build collaborative relationships across Service, Parts, Sales, and Operations functions.
LANGUAGE SKILLS
Read, analyze, and interpret business reports, financial statements, technical procedures, OEM requirements, and governmental regulations. Ability to prepare reports, business correspondence, presentations, and operational communications. Ability to effectively communicate with employees, customers, vendors, and leadership teams.
MATHEMATICAL SKILLS
Ability to analyze budgets, financial reports, labor productivity metrics, service performance indicators, and operational data. Ability to use data-driven decision-making to improve regional performance and achieve business objectives.
REASONING ABILITY
CERTIFICATES, LICENSES, REGISTRATIONS
PHYSICAL DEMANDS
WORK ENVIRONMENT
Hunter Truck is an Equal Opportunity Employer. We celebrate diversity and are committed to building an inclusive workplace for all employees.
Parts and Service Director Jobs by Experience Level
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Find JobsParts and Service Director Job Market
Who's Hiring
What Employers Look For
The qualifications that appear most often in parts and service director jobs.
- Five or more years of experience managing a dealership service or parts department
- Proven ability to meet or exceed absorption rate and service gross profit targets
- Proficiency with a dealer management system such as CDK or Reynolds and Reynolds
- Strong knowledge of OEM warranty processes, compliance, and reimbursement procedures
- Experience recruiting, training, and retaining service advisors and parts counter staff
- Associate or bachelor's degree in business, automotive management, or a related field preferred
Tips for Your Parts and Service Director Job Search
Quantify fixed ops performance on your resume
Hiring managers want to see your parts and service department's absorption rate, customer pay hours per RO, and gross profit improvement over time. Generic management language won't stand out. Lead with numbers that show your fixed operations impact directly.
Apply early to roles that fit
Migrate Mate lists parts and service director openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target postings by franchise and OEM brand
Your experience with a specific OEM's warranty portal, DMS platform, or certified pre-owned program is a differentiator. When searching, filter by brand or dealer group so your background aligns with what the employer needs from day one.
Prepare a fixed ops case study for interviews
Interviewers for director-level roles expect you to walk through a specific turnaround: a department you inherited, the gaps you found, the changes you made, and the outcome. Have one tight example ready that covers both parts and service, not just one side.
Get your CDK or Reynolds and Reynolds experience current
Most dealership groups name their DMS platform in the job posting. If you've used CDK, Reynolds and Reynolds, or another system recently, list it explicitly on your resume with the modules you managed. Outdated or vague DMS experience raises flags at the screening stage.
Negotiate using total compensation, not just base
Parts and service director offers typically include a performance bonus tied to absorption rate or service gross. When evaluating an offer, ask how the bonus is calculated, what percentage of directors hit it, and whether the target is based on current department performance or a projected number.
Parts and Service Director Jobs: Frequently Asked Questions
Which companies are hiring the most parts and service directors?
The most active employers for parts and service directors right now are Hunter Truck, BD, and US Trailer, and the most openings are in New York, Kansas, and Florida, based on current listings on Migrate Mate as of November 2026. Large dealer groups and franchise operators tend to post the most roles as they expand or backfill leadership positions.
How many parts and service director jobs are remote?
About 100% of parts and service director openings are fully remote or hybrid as of November 2026, reflecting the hands-on nature of overseeing a physical service drive and parts counter. The sub-areas most likely to offer remote flexibility are warranty administration oversight, vendor negotiations, and multi-site reporting roles within larger dealer groups.
How do you become a parts and service director?
Most parts and service directors start as service advisors or parts counter staff, then move into service manager or parts manager roles before stepping into the director position. Building fluency in fixed operations financials, specifically absorption rate and service gross, is essential. Many candidates also pursue OEM-sponsored management training programs to accelerate their path to director-level responsibility.
Can you get hired as a parts and service director with limited experience?
Getting hired as a parts and service director with limited experience is competitive, but candidates who have managed one side of fixed operations, either parts or service, can position themselves for smaller dealer groups or single-point stores that need a director who can grow into the role. Demonstrating knowledge of absorption rate mechanics and DMS platforms closes part of the experience gap at the interview stage.
What does the parts and service director interview process look like?
The interview process for a parts and service director typically begins with a phone screen from an HR coordinator or general manager, followed by an in-person or video meeting with the dealer principal or regional operations director. Candidates are usually asked to walk through their fixed ops metrics history, describe how they handled a department turnaround, and sometimes review a sample financial statement on the spot before a final offer conversation.
Where can I find and apply to parts and service director jobs?
You can find and apply to parts and service director jobs on Migrate Mate, which lists current openings from across the United States. Search the listings to find roles that match your background and apply directly to each one that fits your experience, location preference, and target employer type.
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