Entry Level Passenger Service Supervisor Jobs
New grad passenger service supervisor jobs welcome recent graduates and entry level candidates with zero to two years of experience, where a strong customer service record or internship in transportation can matter more than a long resume. Most openings are on-site roles across Transportation & Logistics, with employers like Unifi and Swissport hiring at this level now.
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See related jobsINTRODUCTION
Unifi has decades of experience in the aviation services industry. We continue to innovate, adapt, and grow by leaning on our experience and expertise in airline ground services. Our vision is to be the most respected company by providing exceptional experience getting aircraft and passengers to their destination safely.
We are seeking individuals to join our growing team who are passionate, have integrity, and have empathy for how their words and decisions affect our employees, customers, and partners. Join our team and see where the flight benefits take you.
JOB SUMMARY
Responsible for leading a team of agents and providing customer service to passengers for all aspects of arrivals, ticketing, check-in including boarding, baggage services, reservations, and any other queries or complaints.
BENEFITS
- Flight Privileges: Offered after 30 days for employees and eligible family members!
- Weekly pay for hourly employees (CA Employees are paid bi-weekly)
- Full time starts at 30 hours per week!
- Paid time off (for full-time employees).
- Comprehensive Medical, Dental and Vision Insurance (for full-time employees).
- 401k for all employees.
- Exclusive discounts and additional wellness programs.
JOB DUTIES
- Leading a team of agents in customer service duties.
- Assist passengers with a friendly welcome, through arrival and check-in process, including support for passengers with special needs such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance.
- Handle all aspects of ticketing and check-in by operating a computerized system. This includes boarding, baggage service, reservations and resolving related complaints and problems.
- Direct passengers through Customs, Immigration, and Quarantine.
- Assist ramp agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival.
- Push wheelchairs with passengers through all areas of the airport.
- Monitors and enforces safe working conditions in accordance with regulatory requirements, Unifi policies and safety procedures, and all applicable laws.
- Promotes and adheres to policies concerning Safety, Anti-Harassment and Equal Employment Opportunity.
- Perform other related duties as assigned within the appropriate skill, experience and, capabilities expected for this position.
- Complete work in a safe and secure manner, following company safety and operational standards.
- Immediately report safety and security incidents as well as potential hazards in line with the Unifi Fair and Just Culture Policy.
QUALIFICATIONS
- High School diploma, GED or equivalent education.
- Must be at least 18 years of age.
- Must be able to obtain credentials required as per airport or state or customs requirements.
PREFERRED QUALIFICATIONS
- One year of relevant work experience in the aviation or ground handling services industry.
Physical Requirements
- Must be able to constantly lift up to 70lbs and more, push, pull, walk, stand, reach above shoulder, stoop, squat, kneel, bend, reach out, and grasp; and frequently climb, and crawl.
WORKING CONDITIONS
- Must be able to work in rotating shifts and hours, nights, weekends and holidays, overtime.
- Must be able and open to work in outside weather conditions which may include severe seasonal elements.
A.M. shift
INTRODUCTION
Unifi has decades of experience in the aviation services industry. We continue to innovate, adapt, and grow by leaning on our experience and expertise in airline ground services. Our vision is to be the most respected company by providing exceptional experience getting aircraft and passengers to their destination safely.
We are seeking individuals to join our growing team who are passionate, have integrity, and have empathy for how their words and decisions affect our employees, customers, and partners. Join our team and see where the flight benefits take you.
JOB SUMMARY
Responsible for leading a team of agents and providing customer service to passengers for all aspects of arrivals, ticketing, check-in including boarding, baggage services, reservations, and any other queries or complaints.
BENEFITS
- Flight Privileges: Offered after 30 days for employees and eligible family members!
- Weekly pay for hourly employees (CA Employees are paid bi-weekly)
- Full time starts at 30 hours per week!
- Paid time off (for full-time employees).
- Comprehensive Medical, Dental and Vision Insurance (for full-time employees).
- 401k for all employees.
- Exclusive discounts and additional wellness programs.
JOB DUTIES
- Leading a team of agents in customer service duties.
- Assist passengers with a friendly welcome, through arrival and check-in process, including support for passengers with special needs such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance.
- Handle all aspects of ticketing and check-in by operating a computerized system. This includes boarding, baggage service, reservations and resolving related complaints and problems.
- Direct passengers through Customs, Immigration, and Quarantine.
- Assist ramp agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival.
- Push wheelchairs with passengers through all areas of the airport.
- Monitors and enforces safe working conditions in accordance with regulatory requirements, Unifi policies and safety procedures, and all applicable laws.
- Promotes and adheres to policies concerning Safety, Anti-Harassment and Equal Employment Opportunity.
- Perform other related duties as assigned within the appropriate skill, experience and, capabilities expected for this position.
- Complete work in a safe and secure manner, following company safety and operational standards.
- Immediately report safety and security incidents as well as potential hazards in line with the Unifi Fair and Just Culture Policy.
QUALIFICATIONS
- High School diploma, GED or equivalent education.
- Must be at least 18 years of age.
- Must be able to obtain credentials required as per airport or state or customs requirements.
PREFERRED QUALIFICATIONS
- One year of relevant work experience in the aviation or ground handling services industry.
Physical Requirements
- Must be able to constantly lift up to 70lbs and more, push, pull, walk, stand, reach above shoulder, stoop, squat, kneel, bend, reach out, and grasp; and frequently climb, and crawl.
WORKING CONDITIONS
- Must be able to work in rotating shifts and hours, nights, weekends and holidays, overtime.
- Must be able and open to work in outside weather conditions which may include severe seasonal elements.
A.M. shift
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Top Industries Hiring
- Transportation & Logistics
Entry Level Passenger Service Supervisor Jobs: Frequently Asked Questions
How do I get an entry level passenger service supervisor job?
Start by highlighting any customer-facing experience you have, whether from retail, hospitality, or a transportation internship. Employers at this level look for candidates who can stay calm under pressure, communicate clearly, and coordinate small teams. Certifications in first aid or conflict resolution give you an edge. Tailoring your resume to show passenger-facing responsibilities, even informal ones, strengthens your application considerably.
Which companies hire entry level passenger service supervisors?
Companies hiring entry level passenger service supervisors right now include Unifi and Swissport, based on current listings on Migrate Mate as of November 2026. At this level, airlines, ground handling contractors, transit agencies, and airport service providers tend to be the most active employers, with many offering structured onboarding programs for candidates new to the role.
Are there remote entry level passenger service supervisor jobs?
Yes, though the role is predominantly on-site given its hands-on nature. About 0% of entry level passenger service supervisor openings are remote or hybrid as of November 2026, and those positions typically involve coordination, scheduling, or customer communications rather than direct terminal or gate operations. Most roles will require a physical presence at an airport, station, or transit hub.
Are these new grad passenger service supervisor jobs?
Yes, many of these openings are new grad and junior roles that explicitly welcome recent graduates with little or no professional experience. A new grad-friendly posting typically calls for zero to two years of experience and values internships, volunteer work, or a demonstrated ability to lead in customer service settings over an extensive work history. Entry level and new grad candidates are the primary audience for this page.
Which industries hire the most entry level passenger service supervisors?
Entry Level passenger service supervisor roles concentrate in Transportation & Logistics, based on current listings on Migrate Mate as of November 2026. These sectors drive hiring at this level because passenger volume, scheduling complexity, and service standards all require dedicated supervisory support, making them natural entry points for candidates building their careers in transportation and customer operations.