Entry Level Patient Access Lead Jobs
New grad patient access lead jobs welcome recent graduates and entry level candidates with zero to two years of experience, where strong customer service skills or a healthcare internship can matter more than a long resume. Most openings are on-site roles across Healthcare & Medical Services, Education, and Science & Research, with employers like University of Miami, McLaren Health Care, and MultiCare Health System hiring at this level now.
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Showing 5 of 76+ Entry Level Patient Access Lead jobs
What we do here changes the world. UTHealth Houston is Texas’ resource for healthcare education, innovation, scientific discovery, and excellence in patient care. That’s where you come in.
We are hiring for a Patient Access Center Rep III role that involves collecting patient information through a phone system. Key tasks include supporting patients by gathering their details, scheduling appointments, and addressing their concerns. You'll use MS Office to schedule, document patient communications, and provide customer service. The role also includes correcting insurance codes, maintaining high-quality standards, ensuring HIPAA compliance, handling inquiries, reviewing correspondence, and performing quality assurance tasks as needed. Training is 8-12 weeks in the office, depending on performance.
- Department: Revenue Cycle
- Status: Full-time
- Location: Remote (Mandatory training is 8-12 weeks in the office, depending on performance. 1851 Crosspoint Avenue, Houston, 77054)
- Must live in Texas (TX) We DO NOT provide lodging or mileage reimbursement for training, mandatory meetings, etc.
Once you join us you won't want to leave. It’s because we reward our team for the excellent service they provide. Our total rewards package includes the benefits you’d expect from a top healthcare organization (benefits, insurance, etc.), plus:
- 100% paid medical premiums for our full-time employees
- Generous time off (holidays, preventative leave day, both vacation and sick time – all of which equates to around 37-38 days per year)
- The longer you stay, the more vacation you’ll accrue!
- Longevity Pay (Monthly payments after two years of service)
- Build your future with our awesome retirement/pension plan!
We take care of our employees! As a world-renowned institution, our employees’ wellbeing is important to us. We offer work/life services such as...
- Free financial and legal counseling
- Free mental health counseling services
- Gym membership discounts and access to wellness programs
- Other employee discounts including entertainment, car rentals, cell phones, etc.
- Resources for child and elder care
- Plus many more!
Position Summary:
Responsible for accurate and timely collection of patient information via an Automated Call Distribution (ACD) phone environment.
Position Key Accountabilities:
- Responsible for inbound call support for patients that includes obtaining caller demographics, insurance information, and scheduling appointments.
- Responsible for navigating MS Office documents in order to obtain information in a scheduling environment.
- Addresses patient concerns within duration of initial call or escalates to Team Lead if necessary.
- Documents patient communications accurately and provides customer service to both patients and UTP clinic locations based on protocols set for each clinic, and follows up as required.
- May identify corrections to insurance plan codes, and works with PAC leadership to update systems, and protocol manuals as needed.
- Maintains a 95% or higher QA score per departmental QA process.
- Responsible for complying with all policies and procedures regarding HIPAA compliance.
- Identifies and handles a variety of routine to complex customer or prospect inquiries or requests.
- Reviews incoming correspondence and promptly takes appropriate action.
- Performs QA as assigned by Team Lead or direct supervisor.
- May serve as a preceptor for new hires, and will provide assistance as needed for other Patient Access Center agents.
- Performs other duties as assigned.
Certification/Skills:
- None
Minimum Education:
High School Diploma or equivalent required. Graduate from a vocational business school with a minor in a job related field preferred.
Minimum Experience:
2 years of hospitality and/or hospital/medical front office, patient access experience required. Experience within a call center environment preferred.
Physical Requirements:
Exerts up to 20 pounds of force occasionally and/or up to 10 pounds frequently and/or a negligible amount constantly to move objects.
Security Sensitive:
This position is a security-sensitive position pursuant to Texas Education Code §51.215 and Texas Government Code §411.094. To the extent that a position requires the holder to research, work on, or have access to critical infrastructure as defined in Texas Business and Commerce Code §117.001(2), the ability to maintain the security or integrity of the infrastructure is a minimum qualification to be hired for and to continue to be employed in that position. Personnel in such positions, and similarly situated state contractors, will be routinely reviewed to determine whether things such as criminal history or continuous connections to the government or political apparatus of a foreign adversary might prevent the applicant, employee, or contractor from being able to maintain the security or integrity of the infrastructure. A foreign adversary is a nation listed in 15 C.F.R. §791.4.
Residency Requirement:
Employees must permanently reside and work in the State of Texas.
What we do here changes the world. UTHealth Houston is Texas’ resource for healthcare education, innovation, scientific discovery, and excellence in patient care. That’s where you come in.
We are hiring for a Patient Access Center Rep III role that involves collecting patient information through a phone system. Key tasks include supporting patients by gathering their details, scheduling appointments, and addressing their concerns. You'll use MS Office to schedule, document patient communications, and provide customer service. The role also includes correcting insurance codes, maintaining high-quality standards, ensuring HIPAA compliance, handling inquiries, reviewing correspondence, and performing quality assurance tasks as needed. Training is 8-12 weeks in the office, depending on performance.
- Department: Revenue Cycle
- Status: Full-time
- Location: Remote (Mandatory training is 8-12 weeks in the office, depending on performance. 1851 Crosspoint Avenue, Houston, 77054)
- Must live in Texas (TX) We DO NOT provide lodging or mileage reimbursement for training, mandatory meetings, etc.
Once you join us you won't want to leave. It’s because we reward our team for the excellent service they provide. Our total rewards package includes the benefits you’d expect from a top healthcare organization (benefits, insurance, etc.), plus:
- 100% paid medical premiums for our full-time employees
- Generous time off (holidays, preventative leave day, both vacation and sick time – all of which equates to around 37-38 days per year)
- The longer you stay, the more vacation you’ll accrue!
- Longevity Pay (Monthly payments after two years of service)
- Build your future with our awesome retirement/pension plan!
We take care of our employees! As a world-renowned institution, our employees’ wellbeing is important to us. We offer work/life services such as...
- Free financial and legal counseling
- Free mental health counseling services
- Gym membership discounts and access to wellness programs
- Other employee discounts including entertainment, car rentals, cell phones, etc.
- Resources for child and elder care
- Plus many more!
Position Summary:
Responsible for accurate and timely collection of patient information via an Automated Call Distribution (ACD) phone environment.
Position Key Accountabilities:
- Responsible for inbound call support for patients that includes obtaining caller demographics, insurance information, and scheduling appointments.
- Responsible for navigating MS Office documents in order to obtain information in a scheduling environment.
- Addresses patient concerns within duration of initial call or escalates to Team Lead if necessary.
- Documents patient communications accurately and provides customer service to both patients and UTP clinic locations based on protocols set for each clinic, and follows up as required.
- May identify corrections to insurance plan codes, and works with PAC leadership to update systems, and protocol manuals as needed.
- Maintains a 95% or higher QA score per departmental QA process.
- Responsible for complying with all policies and procedures regarding HIPAA compliance.
- Identifies and handles a variety of routine to complex customer or prospect inquiries or requests.
- Reviews incoming correspondence and promptly takes appropriate action.
- Performs QA as assigned by Team Lead or direct supervisor.
- May serve as a preceptor for new hires, and will provide assistance as needed for other Patient Access Center agents.
- Performs other duties as assigned.
Certification/Skills:
- None
Minimum Education:
High School Diploma or equivalent required. Graduate from a vocational business school with a minor in a job related field preferred.
Minimum Experience:
2 years of hospitality and/or hospital/medical front office, patient access experience required. Experience within a call center environment preferred.
Physical Requirements:
Exerts up to 20 pounds of force occasionally and/or up to 10 pounds frequently and/or a negligible amount constantly to move objects.
Security Sensitive:
This position is a security-sensitive position pursuant to Texas Education Code §51.215 and Texas Government Code §411.094. To the extent that a position requires the holder to research, work on, or have access to critical infrastructure as defined in Texas Business and Commerce Code §117.001(2), the ability to maintain the security or integrity of the infrastructure is a minimum qualification to be hired for and to continue to be employed in that position. Personnel in such positions, and similarly situated state contractors, will be routinely reviewed to determine whether things such as criminal history or continuous connections to the government or political apparatus of a foreign adversary might prevent the applicant, employee, or contractor from being able to maintain the security or integrity of the infrastructure. A foreign adversary is a nation listed in 15 C.F.R. §791.4.
Residency Requirement:
Employees must permanently reside and work in the State of Texas.
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Entry Level Patient Access Lead Jobs: Frequently Asked Questions
How do I get an entry level patient access lead job?
Focus on customer service experience, even from outside healthcare, since patient access roles center on registration, insurance verification, and patient communication. Highlight any healthcare internship, volunteer work, or coursework in medical billing or health information. Familiarity with electronic health record systems is a genuine edge at this stage, and employers often prioritize candidates who can demonstrate attention to detail and empathy over those with years of tenure.
Which companies hire entry level patient access leads?
Companies hiring entry level patient access leads right now include University of Miami, McLaren Health Care, and MultiCare Health System, based on current listings on Migrate Mate as of November 2026. At this level, most hiring comes from hospital systems, outpatient clinics, and large regional health networks that maintain dedicated patient access departments and regularly onboard new and junior staff.
Are there remote entry level patient access lead jobs?
Yes, though most patient access roles are on-site given the in-person nature of patient registration and front-desk coordination. About 5% of entry level patient access lead openings are remote or hybrid as of November 2026, and those tend to involve scheduling, insurance pre-authorization, or administrative coordination rather than direct patient check-in duties.
Are these new grad patient access lead jobs?
Yes, many of these openings are new grad and junior roles that welcome recent graduates with little or no professional experience. A new grad-friendly posting typically lists zero to two years of experience as a guideline rather than a requirement, accepts internship or volunteer experience, and does not require certification at the time of hire, though some employers offer on-the-job training toward credentials like CHAA.
Which industries hire the most entry level patient access leads?
Entry Level patient access lead roles concentrate in Healthcare & Medical Services, Education, and Science & Research, based on current listings on Migrate Mate as of November 2026. These sectors drive hiring at this level because they operate high patient volumes, depend on accurate intake and insurance processes, and typically have structured onboarding programs that make them accessible to candidates early in their healthcare careers.