Patient Account Manager Jobs
Patient Account Manager jobs are open across hospitals, physician groups, insurance companies, and revenue cycle management firms, from entry-level billing specialist to senior account manager and team lead, with specializations in medical billing, collections, and insurance verification. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 241+ Patient Account Manager jobs
Welcome to Ovation Healthcare!
At Ovation Healthcare (formerly QHR Health), we’ve been making local healthcare better for more than 40 years. Our mission is to strengthen independent community healthcare. We provide independent hospitals and health systems with the support, guidance and tech-enabled shared services needed to remain strong and viable. With a strong sense of purpose and commitment to operating excellence, we help rural healthcare providers fulfill their missions.
The Ovation Healthcare difference is the extraordinary combination of operations experience and consulting guidance that fulfills our mission of creating a sustainable future for healthcare organizations. Ovation Healthcare’s vision is to be a dynamic, integrated professional services company delivering innovative and executable solutions through experience and thought leadership, while valuing trust, respect, and customer focused behavior.
We’re looking for talented, motivated professionals with a desire to help independent hospitals thrive. Working with Ovation Healthcare, you will have the opportunity to collaborate with highly skilled subject matter specialists and operations executives, in a collegial atmosphere of professionalism and teamwork.
Ovation Healthcare’s corporate headquarters is located in Brentwood, TN. For more information, visit www.ovationhc.com.
Summary:
The Patient Account Resolution Specialist serves as the primary point of contact for patients, addressing inquiries, resolving account balances, and providing accurate information while delivering exceptional customer service. This role involves managing both inbound and outbound calls with a strong focus on first-call resolution. The specialist is responsible for efficiently handling patient account issues, offering clear communication and effective problem-solving to ensure a positive and helpful experience for every patient.
Duties and Responsibilities:
- Efficiently handle 75+ inbound and outbound calls daily, ensuring effective resolution of patient inquiries.
- Conduct daily collections on patient account balances, consistently meeting or exceeding monthly collection goals.
- Review patient accounts for billing accuracy, initiating necessary actions to rebill or resolve discrepancies.
- Access and update internal and external software to retrieve, input, or modify account information to address patient questions and clarify charges.
- Consistently achieve specified key performance indicators (KPIs) related to call volume, collections, and account resolution.
- Proactively follow up with patients as needed, providing clear information and assistance in resolving account balances.
- Maintain detailed, accurate records of all patient interactions, including relevant call information and account status.
- Focus on providing high-quality customer service with each call, ensuring patient satisfaction and effective issue resolution.
- Practice active listening techniques to fully understand patient concerns, aiming for first-call resolution whenever possible.
- Maintain a professional and courteous demeanor when interacting with patients, management, and team members.
- Perform other duties as assigned, contributing to the overall success of the department and organization.
Knowledge, Skills, and Abilities:
Knowledge
- Proficient in applying customer service best practices to ensure a positive and efficient experience for every patient.
- Skilled in accurately calculating discounts and applying them according to company policies and procedures.
- Capable of efficiently using 10-key touch typing for quick and accurate data entry.
- Strong understanding of client-specific requirements and guidelines to ensure compliance and service excellence.
- In-depth knowledge of the billing and recovery cycle, from claim submission to resolution and collections.
- Familiar with legal rules and regulations related to billing, collections, and HIPAA to maintain compliance in all activities.
- Working knowledge of Windows-based systems and Microsoft Office products, including Excel, Word, and Outlook, to manage tasks and documentation effectively.
Skills
- Interpersonal, written, and verbal communication.
- Negotiating and closing skills.
- Typing speed and accuracy – Must be able to type a minimum of 35 words per minute.
- Customer Service – Providing professional and empathetic support to callers.
- Professionalism – acting in a professional capacity with regards to actions and words.
- Active Listening — Giving full attention to what others are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Time Management — Effectively managing one’s own time to maximize productivity.
- Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
Abilities
- Multi-Tasking—Ability to rapidly switch between tasks, programs, menus, and screens.
- Ability to talk and type at the same time.
- Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
- English Comprehension – The ability to fluently communicate in and understand English, the primary language of the work team and patient demographics.
- Written Comprehension — The ability to read and understand information and ideas presented in writing.
- Written Expression — The ability to communicate information and ideas in writing so others will understand.
- Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
- Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
- Speech Recognition — The ability to identify and understand the speech of another person.
- Speech Clarity — The ability to speak clearly so others can understand oral communication.
Work Experience, Education, and Certifications:
- GED/High School Diploma
- 1+ years of customer service experience in a call center environment
- Previous negotiations, sales, or collections experience strongly preferred.
- Previous experience in medical collections or revenue cycle preferred but not required.
Working Conditions and Physical Requirements:
- Performing work at a stationary workstation for 8 hours
- Interacting with a desktop computer or laptop
- Entering data into systems using a mouse and keyboard
- Ability to communicate clearly with others over a telephone system
- Ability to work at a pace that allows the employee to meet the standard goals as set forth by management
- Reliable high-speed internet connection is required for all remote/hybrid positions.
- Must have access to stable Wi-Fi with sufficient bandwidth to support video conferencing, cloud-based tools, and other online work-related activities.
- A HIPAA-compliant work environment is required, including a secure workspace free from unauthorized access or interruptions, no use of public Wi-Fi unless connected through a secure company-provided VPN, and compliance with all applicable HIPAA privacy and security regulations.
Pay: $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: Remote
Welcome to Ovation Healthcare!
At Ovation Healthcare (formerly QHR Health), we’ve been making local healthcare better for more than 40 years. Our mission is to strengthen independent community healthcare. We provide independent hospitals and health systems with the support, guidance and tech-enabled shared services needed to remain strong and viable. With a strong sense of purpose and commitment to operating excellence, we help rural healthcare providers fulfill their missions.
The Ovation Healthcare difference is the extraordinary combination of operations experience and consulting guidance that fulfills our mission of creating a sustainable future for healthcare organizations. Ovation Healthcare’s vision is to be a dynamic, integrated professional services company delivering innovative and executable solutions through experience and thought leadership, while valuing trust, respect, and customer focused behavior.
We’re looking for talented, motivated professionals with a desire to help independent hospitals thrive. Working with Ovation Healthcare, you will have the opportunity to collaborate with highly skilled subject matter specialists and operations executives, in a collegial atmosphere of professionalism and teamwork.
Ovation Healthcare’s corporate headquarters is located in Brentwood, TN. For more information, visit www.ovationhc.com.
Summary:
The Patient Account Resolution Specialist serves as the primary point of contact for patients, addressing inquiries, resolving account balances, and providing accurate information while delivering exceptional customer service. This role involves managing both inbound and outbound calls with a strong focus on first-call resolution. The specialist is responsible for efficiently handling patient account issues, offering clear communication and effective problem-solving to ensure a positive and helpful experience for every patient.
Duties and Responsibilities:
- Efficiently handle 75+ inbound and outbound calls daily, ensuring effective resolution of patient inquiries.
- Conduct daily collections on patient account balances, consistently meeting or exceeding monthly collection goals.
- Review patient accounts for billing accuracy, initiating necessary actions to rebill or resolve discrepancies.
- Access and update internal and external software to retrieve, input, or modify account information to address patient questions and clarify charges.
- Consistently achieve specified key performance indicators (KPIs) related to call volume, collections, and account resolution.
- Proactively follow up with patients as needed, providing clear information and assistance in resolving account balances.
- Maintain detailed, accurate records of all patient interactions, including relevant call information and account status.
- Focus on providing high-quality customer service with each call, ensuring patient satisfaction and effective issue resolution.
- Practice active listening techniques to fully understand patient concerns, aiming for first-call resolution whenever possible.
- Maintain a professional and courteous demeanor when interacting with patients, management, and team members.
- Perform other duties as assigned, contributing to the overall success of the department and organization.
Knowledge, Skills, and Abilities:
Knowledge
- Proficient in applying customer service best practices to ensure a positive and efficient experience for every patient.
- Skilled in accurately calculating discounts and applying them according to company policies and procedures.
- Capable of efficiently using 10-key touch typing for quick and accurate data entry.
- Strong understanding of client-specific requirements and guidelines to ensure compliance and service excellence.
- In-depth knowledge of the billing and recovery cycle, from claim submission to resolution and collections.
- Familiar with legal rules and regulations related to billing, collections, and HIPAA to maintain compliance in all activities.
- Working knowledge of Windows-based systems and Microsoft Office products, including Excel, Word, and Outlook, to manage tasks and documentation effectively.
Skills
- Interpersonal, written, and verbal communication.
- Negotiating and closing skills.
- Typing speed and accuracy – Must be able to type a minimum of 35 words per minute.
- Customer Service – Providing professional and empathetic support to callers.
- Professionalism – acting in a professional capacity with regards to actions and words.
- Active Listening — Giving full attention to what others are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Time Management — Effectively managing one’s own time to maximize productivity.
- Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
Abilities
- Multi-Tasking—Ability to rapidly switch between tasks, programs, menus, and screens.
- Ability to talk and type at the same time.
- Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
- English Comprehension – The ability to fluently communicate in and understand English, the primary language of the work team and patient demographics.
- Written Comprehension — The ability to read and understand information and ideas presented in writing.
- Written Expression — The ability to communicate information and ideas in writing so others will understand.
- Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
- Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
- Speech Recognition — The ability to identify and understand the speech of another person.
- Speech Clarity — The ability to speak clearly so others can understand oral communication.
Work Experience, Education, and Certifications:
- GED/High School Diploma
- 1+ years of customer service experience in a call center environment
- Previous negotiations, sales, or collections experience strongly preferred.
- Previous experience in medical collections or revenue cycle preferred but not required.
Working Conditions and Physical Requirements:
- Performing work at a stationary workstation for 8 hours
- Interacting with a desktop computer or laptop
- Entering data into systems using a mouse and keyboard
- Ability to communicate clearly with others over a telephone system
- Ability to work at a pace that allows the employee to meet the standard goals as set forth by management
- Reliable high-speed internet connection is required for all remote/hybrid positions.
- Must have access to stable Wi-Fi with sufficient bandwidth to support video conferencing, cloud-based tools, and other online work-related activities.
- A HIPAA-compliant work environment is required, including a secure workspace free from unauthorized access or interruptions, no use of public Wi-Fi unless connected through a secure company-provided VPN, and compliance with all applicable HIPAA privacy and security regulations.
Pay: $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: Remote
Patient Account Manager Jobs by Experience Level
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Who's Hiring
Top Industries Hiring
- Healthcare & Medical Services16
- Insurance1
- Hospitality & Tourism1
- Biotechnology & Pharmaceuticals1
- Consulting & Professional Services1
What Employers Look For
The qualifications that appear most often in patient account manager jobs.
- Two or more years of experience in medical billing, collections, or revenue cycle management
- Working knowledge of ICD-10 and CPT coding conventions
- Experience with electronic health record and practice management software
- Familiarity with Medicare, Medicaid, and commercial insurance billing guidelines
- Strong written and verbal communication skills for patient and payer contact
- High school diploma or equivalent required, associate or bachelor's degree preferred
Tips for Your Patient Account Manager Job Search
Tailor your resume to revenue cycle
Highlight specific metrics like days in accounts receivable, clean claim rates, or denial resolution percentages. Hiring managers in healthcare billing want to see numbers that reflect your impact on cash flow, not just a list of duties.
Get certified before you compete
A Certified Revenue Cycle Representative or Certified Professional Biller credential sets your application apart from candidates with the same years of experience. Many employers list these as preferred, so having one moves your resume up the stack.
Apply early to roles that fit
Migrate Mate lists patient account manager openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target postings by payer mix
Some postings focus on government payers like Medicare and Medicaid, while others center on commercial insurance. Read the job description closely and match your cover letter to the payer environment the employer actually works with.
Prepare for scenario-based interview questions
Expect interviewers to ask how you handled a denied claim, managed an aging bucket over 90 days, or resolved a patient billing dispute. Walk through your actual process, not just the outcome, to show problem-solving depth.
Negotiate using total compensation, not just base
Patient account manager offers often include productivity bonuses tied to collection rates or clean claim targets. Ask how those thresholds are calculated before you accept, so you know whether the bonus is realistically attainable.
Patient Account Manager Jobs: Frequently Asked Questions
Which companies are hiring the most patient account managers?
McLaren Health Care, Guidehouse, and St. Joseph's Health are hiring the most patient account managers right now, with openings concentrated in Texas, Michigan, and Florida, based on current listings on Migrate Mate as of November 2026. Health systems, large physician groups, and revenue cycle outsourcing firms tend to post the highest volume of these roles.
How many patient account manager jobs are remote?
About 61% of patient account manager openings are fully remote or hybrid as of November 2026, reflecting broad adoption of remote billing operations across the industry. Collections, insurance follow-up, and denial management roles are the most likely to be offered remotely, while patient-facing account resolution positions usually require on-site presence.
How do you become a patient account manager?
Start by building experience in medical billing, front-desk registration, or insurance verification, since most employers want hands-on revenue cycle exposure before hiring into this role. Earning a certification like the Certified Revenue Cycle Representative strengthens your candidacy. From there, applying to entry-level billing or collections roles and moving into account management is the most common path.
Can you get hired as a patient account manager with little experience?
Yes, some employers hire candidates with limited direct experience if you can demonstrate familiarity with medical terminology, insurance basics, or customer service in a healthcare setting. Front-desk, patient registration, or insurance verification roles are common entry points that build the specific skills employers want. Highlighting any coursework in healthcare administration or a billing certification helps offset a shorter work history.
What does the patient account manager interview process look like?
Most processes include an initial phone screen with HR, followed by one or two rounds with the revenue cycle manager or director. Expect scenario questions about handling denied claims, resolving billing disputes, and prioritizing a high-volume accounts receivable queue. Some employers include a short skills assessment covering coding concepts or payer-specific billing rules before making an offer.
Where can I find and apply to patient account manager jobs?
You can find and apply to patient account manager jobs on Migrate Mate, which lists current openings from across the United States. Search the roles available, find the ones that match your experience and preferred setting, and apply directly to each listing that fits.
See All 241+ Patient Account Manager Jobs
Find roles that match your experience and apply in just a few clicks.
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