Patient Representative Jobs in Cincinnati, OH
Patient Representative jobs in Cincinnati are concentrated in the Medical Center area, Uptown, and the Clifton corridor, where the city's major hospital systems and health networks anchor steady demand across inpatient services, billing support, and patient advocacy. Employers hiring right now include UC Health, Mercy Health, and Cincinnati Children's Hospital. See the openings below and apply to the ones that match your experience.
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UC Health is hiring a full time patient services representative for PC Family Medicine Evendale
The patient services representative will serve as the main point of contact for all patients. This position will interact with all patients as they enter, leave, or request assistance within any of our facilities. The patient services representative will exemplify customer service while ensuring each patient interaction is handled with care.
About UC Health
UC Health is an integrated academic health system serving Greater Cincinnati and Northern Kentucky. In partnership with the University of Cincinnati, UC Health combines clinical expertise and compassion with research and teaching—a combination that provides patients with options for even the most complex situations. Members of UC Health include: UC Medical Center, West Chester Hospital, University of Cincinnati Physicians and UC Health Ambulatory Services (with more than 900 board-certified clinicians and surgeons), Lindner Center of HOPE and several specialized institutes including: UC Gardner Neuroscience Institute and the University of Cincinnati Cancer Center. Many UC Health locations have received national recognition for outstanding quality and patient satisfaction. Learn more at uchealth.com.
- Engages in population appropriate communication. Has knowledge of growth and development milestones and tasks. Gives clear instructions to patients/family regarding treatment. Involves family/guardian in the assessment, initial treatment and continuing care of the patient. Identifies any physical limitations of the patient and deploys intervention when necessary. Recognizes and responds appropriately to patients/families with behavioral health problems. Interprets population related data and plans care appropriately. Identifies and responds appropriately to different needs resulting from, unique psychological needs or those associated with religious / cultural norms. Performs treatments, administers medication or operates equipment safely. Recognizes and responds to signs/symptoms of abuse or neglect.
Front Office Flow:
- Warmly greet patients with eye contact and a smile as they enter and leave the clinic. Answer any questions patient may have. Coordinate day of patient scheduling changes or adjustments. Assist patients in locating their destinations. Contact internal or external transportation services for patients if needed. Round lobby to ensure all patients are being taken assisted. Answer telephone and direct calls to appropriate areas. Adhere to all HIPAA policies and guidelines. Conduct end of day visit reconciliation.
Pre-Registration Process:
- Initiate online verification and/or make phone contact with external groups to verify patient's benefits to certify/recertify all procedural services for patient. Ensure proper authorization is obtained for all scheduled and non-scheduled high dollar outpatient procedures and follow up on any missing data or account problems. Perform pre-authorizations and pre-certifications when needed.
Registration Process:
- Collect data on all new patients and attempt to obtain demographic information on patient. Verifies complete and accurate patient information in registration. Provide knowledge of and assistance with MyChart enrollment for patients. Collect co-payments Follow standard consenting workflow.
Insurance Coordination:
- Coordinate updating insurance changes or adding new insurance information into the appropriate registration fields for visits or diagnostic procedures. Complete Medicare Secondary Payer questionnaires for all appropriate patients. Ensure completeness for insurance billing and compliance. Collect insurance information as indicated in the Pre- Registration Minimum Data Set.
Clinical Coordination:
- Assist with referral and work questions. Assist with pre-visit planning and preparation. Help with scheduling and medical record management. Place reminder calls to patients as needed.
- Minimum Required: High School Diploma or GED.
- Preferred: Associate's Degree.
- Minimum Required: 0 - 6 Months equivalent experience.
- Preferred: 1 - 2 Years equivalent experience.
Join our team to BE UC Health. Be Extraordinary. Be Supported. Be Hope. Apply Today!
At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering.
As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. Join our team and you'll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors. UC Health is an EEO employer.
UC Health is hiring a full time patient services representative for PC Family Medicine Evendale
The patient services representative will serve as the main point of contact for all patients. This position will interact with all patients as they enter, leave, or request assistance within any of our facilities. The patient services representative will exemplify customer service while ensuring each patient interaction is handled with care.
About UC Health
UC Health is an integrated academic health system serving Greater Cincinnati and Northern Kentucky. In partnership with the University of Cincinnati, UC Health combines clinical expertise and compassion with research and teaching—a combination that provides patients with options for even the most complex situations. Members of UC Health include: UC Medical Center, West Chester Hospital, University of Cincinnati Physicians and UC Health Ambulatory Services (with more than 900 board-certified clinicians and surgeons), Lindner Center of HOPE and several specialized institutes including: UC Gardner Neuroscience Institute and the University of Cincinnati Cancer Center. Many UC Health locations have received national recognition for outstanding quality and patient satisfaction. Learn more at uchealth.com.
- Engages in population appropriate communication. Has knowledge of growth and development milestones and tasks. Gives clear instructions to patients/family regarding treatment. Involves family/guardian in the assessment, initial treatment and continuing care of the patient. Identifies any physical limitations of the patient and deploys intervention when necessary. Recognizes and responds appropriately to patients/families with behavioral health problems. Interprets population related data and plans care appropriately. Identifies and responds appropriately to different needs resulting from, unique psychological needs or those associated with religious / cultural norms. Performs treatments, administers medication or operates equipment safely. Recognizes and responds to signs/symptoms of abuse or neglect.
Front Office Flow:
- Warmly greet patients with eye contact and a smile as they enter and leave the clinic. Answer any questions patient may have. Coordinate day of patient scheduling changes or adjustments. Assist patients in locating their destinations. Contact internal or external transportation services for patients if needed. Round lobby to ensure all patients are being taken assisted. Answer telephone and direct calls to appropriate areas. Adhere to all HIPAA policies and guidelines. Conduct end of day visit reconciliation.
Pre-Registration Process:
- Initiate online verification and/or make phone contact with external groups to verify patient's benefits to certify/recertify all procedural services for patient. Ensure proper authorization is obtained for all scheduled and non-scheduled high dollar outpatient procedures and follow up on any missing data or account problems. Perform pre-authorizations and pre-certifications when needed.
Registration Process:
- Collect data on all new patients and attempt to obtain demographic information on patient. Verifies complete and accurate patient information in registration. Provide knowledge of and assistance with MyChart enrollment for patients. Collect co-payments Follow standard consenting workflow.
Insurance Coordination:
- Coordinate updating insurance changes or adding new insurance information into the appropriate registration fields for visits or diagnostic procedures. Complete Medicare Secondary Payer questionnaires for all appropriate patients. Ensure completeness for insurance billing and compliance. Collect insurance information as indicated in the Pre- Registration Minimum Data Set.
Clinical Coordination:
- Assist with referral and work questions. Assist with pre-visit planning and preparation. Help with scheduling and medical record management. Place reminder calls to patients as needed.
- Minimum Required: High School Diploma or GED.
- Preferred: Associate's Degree.
- Minimum Required: 0 - 6 Months equivalent experience.
- Preferred: 1 - 2 Years equivalent experience.
Join our team to BE UC Health. Be Extraordinary. Be Supported. Be Hope. Apply Today!
At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering.
As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. Join our team and you'll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors. UC Health is an EEO employer.
See All 14 Patient Representative Jobs in Cincinnati
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Who's Hiring
Patient Representative Jobs in Cincinnati: Frequently Asked Questions
How do I get a patient representative job in Cincinnati?
Target Cincinnati's dense healthcare corridor centered in Uptown and the Medical Center area, where large hospital systems, specialty clinics, and health insurance administrators concentrate most local openings. Candidates with experience in medical terminology, HIPAA compliance, or patient-facing customer service stand out in this market. Bilingual skills, particularly Spanish, are an edge at community health centers serving Cincinnati's West Side and Northside neighborhoods.
Which companies hire patient representatives in Cincinnati?
Cincinnati patient representative roles are posted by UC Health, Mercy Health, and Cincinnati Children's Hospital and others right now, based on current listings on Migrate Mate as of July 2026. The Cincinnati market skews toward large integrated health systems, regional insurance carriers, and federally qualified health centers serving the Greater Cincinnati metro.
How can I get a patient representative job in Cincinnati with little or no experience?
The most realistic entry path in Cincinnati is through a patient access representative or front-desk admissions role at one of the city's community health centers or smaller specialty clinics, which tend to hire with less experience than major hospital systems. Cincinnati State and Great Oaks Career Campuses offer medical billing and healthcare administration programs that local employers recognize. Strong customer service experience from hospitality or retail transfers well into entry-level patient-facing openings.
See All 14 Patient Representative Jobs in Cincinnati
Find roles in Cincinnati that match your experience and apply in just a few clicks.
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