Patient Services Manager Jobs in Boston, MA

INTRODUCTION

Sodexo is seeking a Patient Food Services Manager 1 to support food service operations at Beth Israel Deaconess Medical Center. This is an entry-level management opportunity, ideal for a new Registered Dietitian/Nutritionist or an experienced restaurant/food service manager looking to transition into healthcare.

This role offers the opportunity to build leadership experience while directly impacting patient satisfaction through daily interaction, operational excellence, and strong team leadership.

ROLE AND RESPONSIBILITIES

Oversee daily patient dining operations, including tray line, meal assembly, and delivery services
Supervise and develop a team of 20 frontline employees, including patient service staff and sanitation associates
Conduct daily patient rounding, ensuring satisfaction and performing service recovery as needed
Monitor and document food safety standards, including temperature logs for refrigeration and meal service
Perform kitchenette and patient floor audits to ensure cleanliness, compliance, and quality standards
Collaborate with clinical and interdisciplinary teams to support patient dietary needs and overall experience
* Support regulatory readiness, sanitation compliance, and performance improvement initiatives

WHAT WE OFFER

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

BASIC QUALIFICATIONS

(Preferred) Bachelor’s degree in Dietetics, Nutrition, or related field preferred; RD eligibility a plus
OR experience in restaurant, hospitality, or food service management with an interest in healthcare
Ability to lead and develop frontline teams in a fast-paced environment
Strong commitment to patient satisfaction and customer service excellence
Attention to detail with experience in food safety, sanitation, and compliance standards
Excellent communication skills with the ability to interact directly with patients and care teams
A hands-on, visible leadership style* and willingness to be actively engaged on the floors

WHO WE ARE

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

MINIMUM QUALIFICATIONS

Associate's Degree or equivalent experience