Patient Services Manager Jobs in Massachusetts
Patient Services Manager jobs in Massachusetts are in strong demand, concentrated in hospital systems, academic medical centers, and large outpatient and specialty care networks, with openings at every level from coordinator-track to senior director of patient experience. The busiest hiring markets are Boston, Worcester, and Springfield, where major employers such as Mass General Brigham, Beth Israel Deaconess Medical Center, and UMass Memorial Health consistently maintain patient services management teams. The most sought-after specialties in Massachusetts right now are patient experience, care coordination, and ambulatory operations. Find a role that fits below and apply directly.
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INTRODUCTION
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
JOB SUMMARY
The International Patient Center at Massachusetts General Hospital (MGH) is a full-service, multilingual office designed to assist international patients and their families in navigating care and logistics at MGH. It serves patients from 120 countries and is part of the unified Mass General Brigham International Patient Services team.
We are seeking a manager to oversee clinical operations for our MGH International Patient Center.
Responsible for overseeing and coordinating administrative operations within a hospital office setting. This role ensures the efficient functioning of administrative processes, managing staff, and supporting the overall strategic goals of the hospital. This role also works closely with senior management to implement policies, enhance operational efficiency, and ensure compliance with healthcare regulations.
Does this position require Patient Care? No
ESSENTIAL FUNCTIONS:
- Supervise and coordinate day-to-day administrative functions and office operations.
- Develop, implement, and monitor administrative procedures and policies to enhance efficiency and effectiveness.
- Oversee and manage administrative staff, including hiring, training, scheduling, and performance evaluations.
- Provide guidance and support to staff in resolving operational issues and ensuring adherence to hospital policies.
- Ensure that administrative practices comply with hospital policies, healthcare regulations, and accreditation standards.
- Address and resolve complex administrative issues and patient concerns with professionalism and efficiency.
QUALIFICATIONS
Education
Bachelor's Degree Healthcare Administration required or Bachelor's Degree Related Field of Study required or Master's Degree Related Field of Study preferred
Can this role accept experience in lieu of a degree? No
Experience in healthcare administration or related area 5-7 years required and Experience in a management or leadership role 2-3 years required
Knowledge, Skills and Abilities
- Strong leadership and team management abilities.
- Excellent organizational and multitasking skills.
- Proficiency in office software (e.g., Microsoft Office Suite) and knowledge of electronic health records (EHR) systems.
- Exceptional communication and interpersonal skills.
- Ability to handle sensitive information with discretion and maintain confidentiality.
- Strong problem-solving and decision-making skills.
ADDITIONAL JOB DETAILS (IF APPLICABLE)
Remote Type
Onsite
Work Location
55 Fruit Street
Scheduled Weekly Hours
40
Employee Type
Regular
Work Shift
Day (United States of America)
Pay Range
$86,611.20 - $126,027.20/Annual
Grade
8
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
EEO STATEMENT:
1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.
MASS GENERAL BRIGHAM COMPETENCY FRAMEWORK
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
INTRODUCTION
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
JOB SUMMARY
The International Patient Center at Massachusetts General Hospital (MGH) is a full-service, multilingual office designed to assist international patients and their families in navigating care and logistics at MGH. It serves patients from 120 countries and is part of the unified Mass General Brigham International Patient Services team.
We are seeking a manager to oversee clinical operations for our MGH International Patient Center.
Responsible for overseeing and coordinating administrative operations within a hospital office setting. This role ensures the efficient functioning of administrative processes, managing staff, and supporting the overall strategic goals of the hospital. This role also works closely with senior management to implement policies, enhance operational efficiency, and ensure compliance with healthcare regulations.
Does this position require Patient Care? No
ESSENTIAL FUNCTIONS:
- Supervise and coordinate day-to-day administrative functions and office operations.
- Develop, implement, and monitor administrative procedures and policies to enhance efficiency and effectiveness.
- Oversee and manage administrative staff, including hiring, training, scheduling, and performance evaluations.
- Provide guidance and support to staff in resolving operational issues and ensuring adherence to hospital policies.
- Ensure that administrative practices comply with hospital policies, healthcare regulations, and accreditation standards.
- Address and resolve complex administrative issues and patient concerns with professionalism and efficiency.
QUALIFICATIONS
Education
Bachelor's Degree Healthcare Administration required or Bachelor's Degree Related Field of Study required or Master's Degree Related Field of Study preferred
Can this role accept experience in lieu of a degree? No
Experience in healthcare administration or related area 5-7 years required and Experience in a management or leadership role 2-3 years required
Knowledge, Skills and Abilities
- Strong leadership and team management abilities.
- Excellent organizational and multitasking skills.
- Proficiency in office software (e.g., Microsoft Office Suite) and knowledge of electronic health records (EHR) systems.
- Exceptional communication and interpersonal skills.
- Ability to handle sensitive information with discretion and maintain confidentiality.
- Strong problem-solving and decision-making skills.
ADDITIONAL JOB DETAILS (IF APPLICABLE)
Remote Type
Onsite
Work Location
55 Fruit Street
Scheduled Weekly Hours
40
Employee Type
Regular
Work Shift
Day (United States of America)
Pay Range
$86,611.20 - $126,027.20/Annual
Grade
8
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
EEO STATEMENT:
1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.
MASS GENERAL BRIGHAM COMPETENCY FRAMEWORK
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
See All 35 Patient Services Manager Jobs in Massachusetts
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Find Patient Services Manager JobsPatient Services Manager Jobs by City in Massachusetts
Where Massachusetts roles are concentrated, by current openings.
Patient Services Manager Job Market in Massachusetts
A snapshot from current Massachusetts openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Healthcare & Medical Services
- Biotechnology & Pharmaceuticals
What Massachusetts Employers Look For
The qualifications that appear most often in patient services manager jobs across Massachusetts.
- Bachelor's degree in healthcare administration, business, or a related field required
- Two or more years of supervisory experience in a healthcare or clinical setting
- Familiarity with Massachusetts Patient Bill of Rights and state health department regulations
- Proficiency with electronic health record systems such as Epic or Cerner
- Strong background in patient satisfaction metrics and HCAHPS improvement initiatives
- Experience collaborating with clinical staff, insurers, and compliance teams in a hospital environment
Patient Services Manager Jobs in Massachusetts: Frequently Asked Questions
How do you become a patient services manager in Massachusetts?
Most patient services manager roles in Massachusetts require a bachelor's degree in healthcare administration, public health, or business, though some employers accept equivalent clinical experience. There is no state-issued license specific to the patient services manager title in Massachusetts, but candidates who hold a Certified Patient Experience Professional credential or a healthcare management certification from an accredited program stand out in a competitive Boston-area market. Many professionals step into the role from patient advocate, medical office supervisor, or care coordinator positions at Massachusetts health systems.
Which companies hire patient services managers in Massachusetts?
Employers hiring patient services managers in Massachusetts right now include Massachusetts General Hospital, Beth Israel Lahey Health, and Northeast Dermatology Associates, based on current listings on Migrate Mate as of August 2026. Massachusetts's dense concentration of academic medical centers and integrated health systems means opportunities appear across both large flagship hospitals and their affiliated community and specialty care sites throughout the state.
Which Massachusetts cities have the most patient services manager jobs?
Boston, Cambridge, and Charlestown have the most patient services manager openings in Massachusetts. Boston anchors the market given its concentration of world-ranked academic medical centers and large integrated systems, while Worcester draws demand from UMass Memorial Health and its regional affiliates, and Springfield reflects the growing Baystate Health network serving western Massachusetts communities.
Are there remote patient services manager jobs in Massachusetts?
Yes, but they're limited. Patient services management is a primarily on-site role that involves direct interaction with patients, clinical teams, and front-desk operations. About 36% of patient services manager openings tied to Massachusetts are remote or hybrid as of August 2026, and those tend to be in telehealth coordination, patient communications, or administrative oversight functions that don't require a physical presence on the care floor.
How can I get hired as a patient services manager in Massachusetts with little or no experience?
The most realistic entry path is to start as a patient access representative, medical receptionist, or care coordinator at a large Massachusetts health system, then build toward a supervisory role. Mass General Brigham, Boston Medical Center, and Dana-Farber Cancer Institute all post entry-level patient experience and access roles that serve as a direct pipeline into management. Earning a Certified Healthcare Access Associate credential and volunteering for process-improvement committees accelerates the transition from frontline to manager without prior management experience.
Where can I find and apply to patient services manager jobs in Massachusetts?
You can find and apply to patient services manager jobs in Massachusetts on Migrate Mate, which lists current Massachusetts openings across hospital systems, outpatient networks, and specialty care organizations. Find roles that match your experience and location and apply directly to the ones that fit.
See All 35 Patient Services Manager Jobs in Massachusetts
Find roles in Massachusetts that match your experience and apply in just a few clicks.
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