Patient Services Manager Jobs in New York
Patient services manager jobs in New York are among the most active in the country, with steady demand across hospital systems, large physician group practices, outpatient clinics, and managed care organizations at every level from coordinator-track through senior director. The heaviest hiring concentrates in New York City, Buffalo, and Albany, where major employers like NewYork-Presbyterian, Northwell Health, and Mount Sinai Health System maintain large administrative footprints. The most in-demand specialties are ambulatory care operations, patient access and registration management, and revenue cycle coordination. Find a role that fits below and apply directly.
Find Patient Services Manager JobsOverview
Showing 5 of 285+ Patient Services Manager jobs
INTRODUCTION
Started in 2016, FreedomCare is a Healthcare company that is innovating and revolutionizing the way home care is delivered. We bring dignity and support to patients needing care in their homes and to the caregivers who care for them. We’re the largest consumer-directed home care agency in NY State and are continually expanding our areas of focus including operations in other States and tech-based innovations.
We pride ourselves on our values which drive the level of care that we deliver to our patients:
- Here For You (An attitude of service, empathy, and availability)
- Own It (Drive and ownership)
- Do the Right Thing (High integrity)
- Be Positive (Great attitude and a can-do positive approach to challenges)
Join our team and make a positive impact on the lives of others! We are looking for a Director of Patient Services for our LHCSA team.
This is a field-based role is based in New York.
DEPARTMENT & POSITION OVERVIEW
We are looking for a Manager of Patient Services, RN who has an innovative, entrepreneurial spirit as well as a passion for continually improving the way we do things. We are looking for a Manager to partner with us in our efforts to continually and iteratively make every aspect of our LHCSA business line better.
This person will be responsible for the traditional parts of a Manager role: planning, organizing, coordinating, evaluating, providing clinical guidance and supervision of patient care for FreedomCare's LHCSA activities. The Manager will report directly to the LHCSA leadership team.
Responsibilities
Regulatory Compliance & Quality Improvement
- Maintains current knowledge and ensures compliance with all regulatory and professional standards of care which includes DOH, DOL and CMS, etc.
- Utilizes creativity in developing quality/performance improvement programs, instructing Clinical Management and implementing new and improved standards
- Embeds quality protocols into standard operating procedures and evaluates them regularly
Budget Management
- Develops, prepares and monitors the agency personnel, supply and equipment budgets in collaboration with the Care Managers, Personal Care Attendants and supports supporting department Directors
Staffing & Operations Management
- Develops strategic staffing plans to ensure adequate staffing coverage in accordance with established productivity measures based on patient population needs
- Oversees and monitors service/unit operational performance metrics inclusive of satisfaction, baseline agency and overtime costs, staffing and turnover rates
- Clinical Practice collaboration with the Nurses and Nurse Manager(s) establishing care standards, evaluating overall staff compliance to deliver clinical outcomes
- Develops staffing plan and manage oversight of instructors for Aide Training School
Patient Care & Safety
- Ensures accountability and support services essential to patient care
- Promotes a safe and caring environment for staff and patients that is conducive to positive health teaching, and maintenance; patient and family expectations of care; develops mechanism to assess same
- Ensures that the overall planning process occurs for each unit within the service line
- Analyzes findings from patient satisfaction surveys to establish service-based customer services agenda and ensures that unit-based agendas are developed with input from the nursing management and the staff
- Supervises/provides timely resolution to patient and family concerns or complaints/incidents
Leadership
- Conducts monthly meetings with the nursing management to address equipment, scheduling, goals and objectives, performance metrics, improvement activities, and any staff concerns
- Collaborating with LHCSA Administrator and other departments to build a training school for certification of new aides
- Multi-branch oversight
- Hires, educates, mentors, and evaluates nursing management
- Educates nursing management in new and existing department procedures and systems (e.g. information systems, fiscal responsibility, etc)
- Makes recommendations and provides opportunities for growth and development of the team
- Responds in a timely fashion to staff concerns and functions proactively to retain staff
- Functions as a leader of the healthcare team and various interdisciplinary committees to improve clinical outcomes and meet patient needs
- Performs other related duties as assigned by senior management
DESIRED QUALIFICATIONS
- 2+ years of Home Care Nursing experience demonstrating comprehensive understanding of homecare complexities and challenges
- Master's degree in nursing or related field preferred, showcasing advanced knowledge in healthcare management and leadership
- Current license to practice as a Registered Professional Nurse in New York State, ensuring compliance with regulatory requirements and standards
- Previous experience in a Leadership role with a strong preference for previous DPS experience with strong ability to lead and manage a team effectively
- Strong assessment, clinical and documentation skills, essential for ensuring high-quality patient care and regulatory compliance
- Effective communication skills (written and verbal), facilitating effective collaboration with teams, patients and families
- Strong attention to detail, ensuring accuracy in documentation and adherence to protocols
- Highly organized, capable of managing multiple tasks and priorities efficiently
- Motivated self-starter and creative problem-solver, comfortable navigating and resolving challenges in a fast-paced, dynamic environment
- Proficient utilizing technology and systems to enhance operational efficiency and effectiveness in healthcare delivery
WHY WORK AT FREEDOMCARE?
We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career. This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!
At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics.
COMPENSATION RANGE
- Salary Range: $100,000 - $125,000 USD
At FreedomCare, base pay is one part of our total compensation package and is determined within a range. This provides our employees with the opportunity to professionally grow and develop within a role. Compensation decisions are dependent upon a variety of factors which may include, but are not limited to: skill set, years of relevant experience, education, location, and licensure/certifications.
INTRODUCTION
Started in 2016, FreedomCare is a Healthcare company that is innovating and revolutionizing the way home care is delivered. We bring dignity and support to patients needing care in their homes and to the caregivers who care for them. We’re the largest consumer-directed home care agency in NY State and are continually expanding our areas of focus including operations in other States and tech-based innovations.
We pride ourselves on our values which drive the level of care that we deliver to our patients:
- Here For You (An attitude of service, empathy, and availability)
- Own It (Drive and ownership)
- Do the Right Thing (High integrity)
- Be Positive (Great attitude and a can-do positive approach to challenges)
Join our team and make a positive impact on the lives of others! We are looking for a Director of Patient Services for our LHCSA team.
This is a field-based role is based in New York.
DEPARTMENT & POSITION OVERVIEW
We are looking for a Manager of Patient Services, RN who has an innovative, entrepreneurial spirit as well as a passion for continually improving the way we do things. We are looking for a Manager to partner with us in our efforts to continually and iteratively make every aspect of our LHCSA business line better.
This person will be responsible for the traditional parts of a Manager role: planning, organizing, coordinating, evaluating, providing clinical guidance and supervision of patient care for FreedomCare's LHCSA activities. The Manager will report directly to the LHCSA leadership team.
Responsibilities
Regulatory Compliance & Quality Improvement
- Maintains current knowledge and ensures compliance with all regulatory and professional standards of care which includes DOH, DOL and CMS, etc.
- Utilizes creativity in developing quality/performance improvement programs, instructing Clinical Management and implementing new and improved standards
- Embeds quality protocols into standard operating procedures and evaluates them regularly
Budget Management
- Develops, prepares and monitors the agency personnel, supply and equipment budgets in collaboration with the Care Managers, Personal Care Attendants and supports supporting department Directors
Staffing & Operations Management
- Develops strategic staffing plans to ensure adequate staffing coverage in accordance with established productivity measures based on patient population needs
- Oversees and monitors service/unit operational performance metrics inclusive of satisfaction, baseline agency and overtime costs, staffing and turnover rates
- Clinical Practice collaboration with the Nurses and Nurse Manager(s) establishing care standards, evaluating overall staff compliance to deliver clinical outcomes
- Develops staffing plan and manage oversight of instructors for Aide Training School
Patient Care & Safety
- Ensures accountability and support services essential to patient care
- Promotes a safe and caring environment for staff and patients that is conducive to positive health teaching, and maintenance; patient and family expectations of care; develops mechanism to assess same
- Ensures that the overall planning process occurs for each unit within the service line
- Analyzes findings from patient satisfaction surveys to establish service-based customer services agenda and ensures that unit-based agendas are developed with input from the nursing management and the staff
- Supervises/provides timely resolution to patient and family concerns or complaints/incidents
Leadership
- Conducts monthly meetings with the nursing management to address equipment, scheduling, goals and objectives, performance metrics, improvement activities, and any staff concerns
- Collaborating with LHCSA Administrator and other departments to build a training school for certification of new aides
- Multi-branch oversight
- Hires, educates, mentors, and evaluates nursing management
- Educates nursing management in new and existing department procedures and systems (e.g. information systems, fiscal responsibility, etc)
- Makes recommendations and provides opportunities for growth and development of the team
- Responds in a timely fashion to staff concerns and functions proactively to retain staff
- Functions as a leader of the healthcare team and various interdisciplinary committees to improve clinical outcomes and meet patient needs
- Performs other related duties as assigned by senior management
DESIRED QUALIFICATIONS
- 2+ years of Home Care Nursing experience demonstrating comprehensive understanding of homecare complexities and challenges
- Master's degree in nursing or related field preferred, showcasing advanced knowledge in healthcare management and leadership
- Current license to practice as a Registered Professional Nurse in New York State, ensuring compliance with regulatory requirements and standards
- Previous experience in a Leadership role with a strong preference for previous DPS experience with strong ability to lead and manage a team effectively
- Strong assessment, clinical and documentation skills, essential for ensuring high-quality patient care and regulatory compliance
- Effective communication skills (written and verbal), facilitating effective collaboration with teams, patients and families
- Strong attention to detail, ensuring accuracy in documentation and adherence to protocols
- Highly organized, capable of managing multiple tasks and priorities efficiently
- Motivated self-starter and creative problem-solver, comfortable navigating and resolving challenges in a fast-paced, dynamic environment
- Proficient utilizing technology and systems to enhance operational efficiency and effectiveness in healthcare delivery
WHY WORK AT FREEDOMCARE?
We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career. This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!
At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics.
COMPENSATION RANGE
- Salary Range: $100,000 - $125,000 USD
At FreedomCare, base pay is one part of our total compensation package and is determined within a range. This provides our employees with the opportunity to professionally grow and develop within a role. Compensation decisions are dependent upon a variety of factors which may include, but are not limited to: skill set, years of relevant experience, education, location, and licensure/certifications.
See All 285+ Patient Services Manager Jobs in New York
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Find Patient Services Manager JobsPatient Services Manager Jobs by City in New York
Where New York roles are concentrated, by current openings.
Patient Services Manager Job Market in New York
A snapshot from current New York openings, updated as new roles post.
Who's Hiring
- NYU Langone Health49
- Sun River Health29
- Northwell Health20
- SUNY Upstate Medical University17
- Albany Medical Center12
Top Industries Hiring
- Healthcare & Medical Services165
- Education82
- Science & Research31
- Consulting & Professional Services19
- Non-Profit & Social Services18
What New York Employers Look For
The qualifications that appear most often in patient services manager jobs across New York.
- Bachelor's degree in healthcare administration, business administration, or a related field required
- Minimum two to four years of supervisory experience in a healthcare or clinical setting
- Demonstrated proficiency with electronic health record systems such as Epic or Cerner
- Strong working knowledge of insurance verification, prior authorization, and patient billing workflows
- Familiarity with New York State Department of Health regulations and patient rights standards
- Proven ability to manage front-desk or patient access staff across high-volume clinical environments
Patient Services Manager Jobs in New York: Frequently Asked Questions
How do you become a patient services manager in New York?
Most patient services manager roles in New York require a bachelor's degree in healthcare administration, public health, or business, combined with hands-on supervisory experience in a clinical or hospital setting. There is no single state-issued license specific to this role, but many employers expect familiarity with New York State Department of Health compliance standards. Candidates who move up from patient access coordinator or medical office supervisor roles at large New York health systems tend to be the most competitive.
Which companies hire patient services managers in New York?
Employers hiring patient services managers in New York right now include NYU Langone Health, Sun River Health, and Northwell Health, based on current listings on Migrate Mate as of June 2026. New York's concentration of large integrated health systems and academic medical centers means consistent, year-round hiring across both inpatient and outpatient settings.
Which New York cities have the most patient services manager jobs?
New York, Brooklyn, and Rochester have the most patient services manager openings in New York. New York City dominates because of its dense cluster of academic medical centers, large hospital networks, and managed care headquarters, while Buffalo and Albany draw consistent demand from regional health systems and state-affiliated facilities anchoring those local healthcare economies.
Are there remote patient services manager jobs in New York?
Yes, but they are limited. Patient services management typically requires on-site oversight of staff, patient interactions, and daily clinical operations, which makes fully remote arrangements uncommon. About 4% of patient services manager openings tied to New York are remote or hybrid as of June 2026, with most of those positions focusing on administrative functions like scheduling oversight, insurance coordination, or revenue cycle management rather than direct floor supervision.
How can I get hired as a patient services manager in New York with little or no experience?
The most realistic entry path is moving up from a patient access representative, medical receptionist, or care coordinator role at a large New York health system. Northwell Health and NewYork-Presbyterian both run structured administrative development programs that give early-career candidates exposure to operations management. Earning a Certified Healthcare Access Associate credential strengthens applications significantly. Candidates who demonstrate proficiency with Epic and have handled prior authorization or billing workflows in a New York clinical environment are consistently prioritized over candidates without those specifics.
Where can I find and apply to patient services manager jobs in New York?
You can find and apply to patient services manager jobs in New York on Migrate Mate, which lists current openings tied to the state. Search the available roles, identify the ones that match your background and target location within New York, and apply directly to the ones that fit.
See All 285+ Patient Services Manager Jobs in New York
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