Patient Services Manager Jobs in Ohio
Patient Services Manager jobs in Ohio are consistently active, with strong demand concentrated in hospital systems, outpatient clinics, and large integrated health networks at levels from entry-level coordinator through senior director. Columbus, Cleveland, and Cincinnati anchor most of the hiring, where employers like OhioHealth, Cleveland Clinic, and UC Health maintain extensive patient services operations across multiple facilities. The most sought-after specialties include ambulatory care management, revenue cycle coordination, and patient experience leadership. Find a role that fits below and apply directly.
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Showing 5 of 43+ Patient Services Manager jobs
Mercy Health
About Us
As a faith-based and patient-focused organization, Mercy Health exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Mercy Health seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive.
Patient Services Representative – Physician Office - Lorain Cardiology
Job Summary:
The Patient Services Representative is the first line of quality service to our patients and the community. This position will be responsible for processing patient registration, verifying demographics, obtaining insurance cards, and patient identification. Responsibilities include scheduling appointments, transcribing orders, explaining financial options to patients, and updating medical records accurately and efficiently. This position will provide excellent customer service and may be asked to occasionally cover other physician practice locations as needed.
Essential Functions:
- Serves as the primary point of contact between patients and physician practices
- Provides strong communication and excellent customer service skills by greeting patients and the community in a respectful manner
- Answers internal and external calls in a friendly and helpful manner, routes calls, schedules patients, and enters necessary information for patient scheduling into the computer system in a timely and accurate manner.
- Processes patients in practice as they present for their appointments.
- Possesses the ability to troubleshoot and resolve problems promptly, ensuring patient flow is maintained and informs supervisor of any department and patient issues immediately
- Processes admission paperwork, including basic insurance verification. Secures, completes and verifies all pertinent patient demographic and insurance information as part of the registration process., Corrects registration errors as needed.
- Records time indicators for lobby wait times.
- Calculates patient liabilities and actively collects and processes patient payments.
- Reconciles cash drawer at the close of the day.
- Performs charge entry for external services (i.e. nursing homes) as necessary.
- Schedules referrals or follow-up appointments and/or assists with scheduling, rescheduling or canceling other services for patients. Assists patients with online scheduling and MyChart as necessary.
- Assists patients in obtaining necessary referrals for follow-up services and record referrals on tracking tool (referral/consults).
- Responsible for and/or assist in obtaining proper authorizations and pre-certifications if applicable for all procedures scheduled through the physician practice
- Pulls patient charts as needed per office policy, files and maintains information as appropriate in chart per policy, and routes charts to clinical staff as indicated in office per policy
- Verifies RX benefits in electronic health record, per protocol
- Refers patients to financial counselors when additional financial counseling or payment arrangements are needed. Completes accounts in revenue cycle software
This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.
Education:
High School Diploma or GED (required)
Licensure/Certification:
None
Experience:
Prior experience in patient registration/healthcare (preferred)
As a Mercy Health associate, you're part of a Mission that matters. We support your well-being—personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.
What we offer
- Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
- Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
- Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
- Tuition assistance, professional development and continuing education support
Benefits may vary based on the market and employment status.
All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com
Mercy Health
About Us
As a faith-based and patient-focused organization, Mercy Health exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Mercy Health seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive.
Patient Services Representative – Physician Office - Lorain Cardiology
Job Summary:
The Patient Services Representative is the first line of quality service to our patients and the community. This position will be responsible for processing patient registration, verifying demographics, obtaining insurance cards, and patient identification. Responsibilities include scheduling appointments, transcribing orders, explaining financial options to patients, and updating medical records accurately and efficiently. This position will provide excellent customer service and may be asked to occasionally cover other physician practice locations as needed.
Essential Functions:
- Serves as the primary point of contact between patients and physician practices
- Provides strong communication and excellent customer service skills by greeting patients and the community in a respectful manner
- Answers internal and external calls in a friendly and helpful manner, routes calls, schedules patients, and enters necessary information for patient scheduling into the computer system in a timely and accurate manner.
- Processes patients in practice as they present for their appointments.
- Possesses the ability to troubleshoot and resolve problems promptly, ensuring patient flow is maintained and informs supervisor of any department and patient issues immediately
- Processes admission paperwork, including basic insurance verification. Secures, completes and verifies all pertinent patient demographic and insurance information as part of the registration process., Corrects registration errors as needed.
- Records time indicators for lobby wait times.
- Calculates patient liabilities and actively collects and processes patient payments.
- Reconciles cash drawer at the close of the day.
- Performs charge entry for external services (i.e. nursing homes) as necessary.
- Schedules referrals or follow-up appointments and/or assists with scheduling, rescheduling or canceling other services for patients. Assists patients with online scheduling and MyChart as necessary.
- Assists patients in obtaining necessary referrals for follow-up services and record referrals on tracking tool (referral/consults).
- Responsible for and/or assist in obtaining proper authorizations and pre-certifications if applicable for all procedures scheduled through the physician practice
- Pulls patient charts as needed per office policy, files and maintains information as appropriate in chart per policy, and routes charts to clinical staff as indicated in office per policy
- Verifies RX benefits in electronic health record, per protocol
- Refers patients to financial counselors when additional financial counseling or payment arrangements are needed. Completes accounts in revenue cycle software
This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.
Education:
High School Diploma or GED (required)
Licensure/Certification:
None
Experience:
Prior experience in patient registration/healthcare (preferred)
As a Mercy Health associate, you're part of a Mission that matters. We support your well-being—personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.
What we offer
- Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
- Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
- Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
- Tuition assistance, professional development and continuing education support
Benefits may vary based on the market and employment status.
All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com
See All 43 Patient Services Manager Jobs in Ohio
Find roles in Ohio that match your experience and apply in just a few clicks.
Find Patient Services Manager JobsPatient Services Manager Jobs by City in Ohio
Where Ohio roles are concentrated, by current openings.
Patient Services Manager Job Market in Ohio
A snapshot from current Ohio openings, updated as new roles post.
Who's Hiring
- Mercy Health11
- BrightView Health4
- UC Health3
- Knox Community Hospital3
- MARYHAVEN2
What Ohio Employers Look For
The qualifications that appear most often in patient services manager jobs across Ohio.
- Bachelor's degree in healthcare administration, business, or a related field required
- Minimum two to four years of experience in a healthcare or clinical services setting
- Demonstrated leadership experience supervising patient-facing or administrative staff
- Proficiency with electronic health record systems such as Epic or Cerner
- Strong knowledge of healthcare compliance, patient rights, and quality improvement standards
- Excellent communication skills for coordinating across clinical teams and patients
Patient Services Manager Jobs in Ohio: Frequently Asked Questions
How do you become a patient services manager in Ohio?
Most patient services manager roles in Ohio require a bachelor's degree in healthcare administration, business, or a clinical field, combined with several years of direct experience in a healthcare setting. Ohio does not issue a state license specific to this management role, but employers strongly prefer candidates who have supervised staff in a regulated healthcare environment. Certifications such as the Certified Patient Experience Professional or credentials from the American College of Healthcare Executives can strengthen your candidacy significantly.
Which companies hire patient services managers in Ohio?
Employers hiring patient services managers in Ohio right now include Mercy Health, BrightView Health, and UC Health, based on current listings on Migrate Mate as of August 2026. Ohio's large integrated health systems and regional medical centers drive the bulk of openings, particularly in the Columbus, Cleveland, and Cincinnati metro areas.
Which Ohio cities have the most patient services manager jobs?
Cincinnati, Dayton, and Columbus have the most patient services manager openings in Ohio. Columbus leads because of its high concentration of large health systems and corporate healthcare headquarters, while Cleveland and Cincinnati anchor significant demand through their major academic medical centers and regional hospital networks that draw patients from across the state.
Are there remote patient services manager jobs in Ohio?
Yes, but they're limited. The role is largely on-site because it involves direct oversight of staff, patient interactions, and facility operations. About 0% of patient services manager openings tied to Ohio are remote or hybrid as of August 2026, with fully remote positions most common in revenue cycle management, patient communications, and administrative coordination functions that don't require a physical presence.
How can I get hired as a patient services manager in Ohio with little or no experience?
The most realistic entry path is moving into the role from a front-facing healthcare position such as patient access representative, medical office coordinator, or scheduling supervisor. Large Ohio health systems including OhioHealth and Cleveland Clinic regularly post lead or supervisor roles that serve as a stepping stone into full management. Completing a healthcare administration degree or earning a Certified Healthcare Access Associate credential through the National Association of Healthcare Access Management gives candidates a concrete edge when competing without prior management titles.
Where can I find and apply to patient services manager jobs in Ohio?
You can find and apply to patient services manager jobs in Ohio on Migrate Mate, which lists current Ohio openings across health systems, outpatient networks, and specialty practices. Find the roles that fit your experience and location, then apply directly to each one.
See All 43 Patient Services Manager Jobs in Ohio
Find roles in Ohio that match your experience and apply in just a few clicks.
Find Patient Services Manager Jobs