Patient Services Manager Jobs in Florida

Department: Jackson Memorial Hospital - GI Station

Address: 1611 NW 12th Ave, Miami, Florida, 33136

Shift details: Full-Time, Days

Why Jackson:

Jackson Memorial Hospital is the flagship hospital for Jackson Health System and it has been a beacon of medical excellence and community care for more than a century. Throughout its rich and storied history, Jackson Memorial - located in the heart of the City of Miami - has been ground zero for some of the world's greatest medical breakthroughs and important moments in South Florida. We've grown into one of the nation's largest public hospitals, and one of the few that is also a world-class academic medical center with a proud mission and proven success. Jackson Memorial is an accredited, tertiary teaching hospital with 1,500 licensed beds, where nearly every medical specialty is provided by some of the world's most skilled and highly regarded multidisciplinary team of healthcare professionals.

Summary

The Nurse Manager provides leadership, clinical practice and staff development for one nursing unit, and is responsible for assessing, planning, coordinating, implementing and evaluating nursing practice at the unit level. The Nurse Manager is accountable to ensure high quality, safe and appropriate nursing care, competency of clinical and support staff, and appropriate resource and service management related to patient care. The Nurse Manager must also ensure services and care are provided abiding by the policies and procedures of the organization, demonstrate fiscal responsibility and accountability. The Nurse Manager is responsible and accountable for implementing executive strategies into frontline reality by effectively and efficiently managing and leading in area(s) of responsibility for the strategic, financial and human resource plans, performance improvement initiatives, appropriate clinical practice knowledge and technology.

Responsibilities

Strategic Vision:

• The Nurse Manager works to define and implement nursing's strategic plan, and ensures area of responsibility is fully integrated into the overall strategic goals and objectives.
• Understands and shares the strategic plan of the organization including roles, timelines, milestones and resource utilization.

People Leadership:

• The Nurse Manager improves employee engagement through collaboration.
• Routinely reviews reports provided by Human Resources, such as employee satisfaction results, turnover, exit interviews, and other metrics related to employee engagement.
• The Nurse Manager recognizes team members for great performance.
• Contributes to the retention of staff by providing supportive and mentoring relationships.
• Collaboratively develops, communicates and monitors performance expectations.
• Promotes a results oriented environment, ensures effective communication regarding department successes and opportunities for improvement.
• Supports a Just Culture Model that recognizes and fosters a system for reporting unsafe practices.

Service Excellence:

• The Nurse Manager is responsible for the ongoing improvement of quality and performance metrics including, but not limited to: core measures, hospital acquired infections, safety initiatives and the patient experience, evidenced by daily rounding on patients to assess for appropriate care, and the utilization of the iRounding tool for patient satisfaction.
• Monitors and evaluates service indicators in collaboration with related team members, as evidenced by active involvement in patient experience committees and implementation of new processes.
• Facilitates education of employees related to service excellence.
• Role models behaviors of service excellence and CARE values (Compassion, Accountability, Respect and Expertise).

Organizational Impact:

• The Nurse Manager assumes responsibility for the continuous growth, development of employees and daily operations of unit, including strategic succession plan.
• Serves as an organizational change agent, as evidenced by the presence of engaged staff members in process improvement initiatives.
• Formulates unit objectives, goals, and specific strategies that are consistent with those of the organization.
• Develops and maintains positive relationship with all providers.
• Advocates and involves multi-disciplinary team when major changes are planned, utilizing shared governance model to communicate information.
• Takes the lead in working with the Labor Management Partnership team in developing staffing efficiencies, service excellence, employee satisfaction and continuous improvement in quality outcomes.
• Functions as a role model to promote the Mission, Vision, philosophy, code of ethics and CARE values of the organization.

Continuous Improvement:

• The Nurse Manager ensures that the performance improvement program is interdisciplinary and aligned with that of the organization.
• Cultivates and sustains a culture of innovation, continual learning and accountability.
• Partners with other disciplines to drive and sustain positive change within the unit(s).
• Attends leadership classes offered by the leadership development team.
• Collaborates to improve quality metrics using established process improvement technologies.
• Facilitates change and fosters staff engagement involvement.
• Promotes staff participation in shared governance Council and unit-level decision making.

Operational Excellence:

• The Nurse Manager performs relevant cost-benefit and other impact analysis, using financial models, flowcharting and other quantitative methods.
• Monitors and manages unit finances and productivity.
• Able to justify monthly variances.
• Understands and maintains compliance with all regulatory requirements and JHS policies and procedures.
• Maintains and demonstrates current knowledge of trends in the administration of healthcare as it relates to nursing practice and the provisions of quality care.
• Design and implements flexible staffing models that assure the provision of adequate staff to care for patients while meeting unit targets.
• Accountable for providing a professional environment that is physically, emotionally and psychologically safe for nurses.
• Follows and performs all related unit specific policies and procedures, as detailed on the unit specific competency check-list.
• Utilizes job and unit specific equipment as required.
• Performs all other related job duties as assigned.

Experience

Generally requires 5 to 7 years of related experience. Management experience is strongly preferred.

Education

Bachelor's degree in Nursing is required. Employees hired into this position before January 2006 are grandfathered in to BSN requirement.

Skill

General Competencies:

• Ability to analyze, organize and prioritize work accurately while meeting multiple deadlines.
• Ability to communicate effectively in both oral and written form.
• Ability to handle difficult and stressful situations with professional composure.
• Ability to understand and follow instructions.
• Ability to exercise sound and independent judgment.
• Knowledge and skill in use of job appropriate technology and software applications.

Management Competencies:

• Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
• Skill in monitoring/assessing the performance to make improvements or take corrective action.
• Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Ability to plan, implement, and evaluate programs.
• Ability to establish goals and objectives.
• Ability to recognize, analyze, and solve a variety of problems.

Nursing Competencies:

• Ability to understand, respects and accommodates patients preferences and needs with regards to their individual beliefs, customs and practices.
• Must have ability to clearly, accurately and effectively provide information to doctors, other nurses, patients, and family members.
• Must have ability to show compassion, patience and maintain non-judgmental approach to patients, their families as well as other employees and customers.

Unit Specific:

• Must have clinical knowledge, skill and ability to fully and accurately complete all required unit competencies, as indicated in the unit competency check-list. Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
• Skill in monitoring/assessing the performance to make improvements or take corrective action.
• Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Ability to plan, implement, and evaluate programs.
• Ability to establish goals and objectives.
• Ability to recognize, analyze, and solve a variety of problems.

Credentials

• Valid Florida RN license is required.
• American Heart Association Basic Life Support (BLS) and any additional applicable life support certification for Healthcare Providers is required upon hire with at least 6 months validity and maintenance at JHS for the duration of employment.
• Must meet and maintain valid and current all unit specific and organizational skills/competencies, certifications/licensures, as required by regulatory and/or nursing standard of practice for the specialty.

Unit Specific Credential

• AHA Basic Life Support (BLS) with 6 months validity
• AHA Adv Cardiovascular Life Support (ACLS)

Jackson Health System is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.