Mid Level Pharmacy Customer Service Associate Jobs

What Health System Pharmacy contributes to Cardinal Health

Pharmacy Operations is responsible for the safe, efficient and effective coordination of Cardinal Health's pharmacy operations that service acute care hospitals, hospital retail customers, ambulatory care and alternate site facilities, oncology and cardiology practices as well as retail customers.

Health System Pharmacy is responsible for providing customized pharmacy program solutions that reduce costs and improve patient care quality for hospitals, health systems and other integrated healthcare providers may also consult with and advise healthcare team on prescribed medications, supplies and related processes.

Job Summary

Cardinal Health is currently recruiting for a Pharmacy Manager that will work part-time at 16-24 hours per week (day shift) at PA-King of Prussia-Connections Health.

The Manager, Pharmacy coordinates, directs, manages, facilitates, and oversees the execution and evaluates all administrative and clinical activities. Through the optimization of procedures, this role ensures consistent and efficient delivery to control costs, minimize waste, optimize customer relationships and deliver positive patient outcomes while maintaining compliance with Federal and state regulatory agencies. Along with maintain inventory control and budget, this role is responsible for staffing, monitoring staff activities, performance and achievement of individual and departmental goals.

Responsibilities

• Plans, coordinates, directs and evaluates all clinical activities as delegated by the Operations Director, including supervision of refilling machines, medical prescriptions database entries and dispatch of medicines.
• Plans, coordinates, directs and evaluates all administrative activities as delegated by the Operations Director, including scheduling of pharmacy technicians tasks, monitoring process compliance and monthly reporting.
• Implements process and procedures to comply with regulations for medicine handling including reception and storage of medicines, inventory and expenses controls.
• Manages day to day activities of the pharmacy technicians and monitors their performance to meet departmental goals.
• In the absence of medicines, communicates with nursing, doctors and administrative areas to provide alternatives.
• Maintains pharmacist’s certifications and maintenance of database privileges and access controls to medical records.
• Provides pharmaceutical care to patients as a staff pharmacist.
• Assesses and maintains pharmacy inventory and executes necessary orders, including reviews, to maintain optimal supply and ongoing availability of drugs, identifying and procuring alternative drugs to mitigate risks, when necessary.
• Leads processes for hiring of pharmacy staff, onboarding, and performance management, including leadership of competency evaluations process and documentation.
• Manages internal workflows pharmacy services, including optimization of staffing and scheduling to maintain best-in-class and streamlined pharmacy operations.
• Participates in meetings and provides insight to hospital committees to ensure coordination among cross-functional groups.
• Assists in execution of plans for lowering costs, increasing efficiency and driving profitable growth to support strategic business objectives in the acute pharmacy business.
• Assumes responsibility for Quality Assurance monitoring and completing End of the Month reports as assigned by the Operations Director.

Qualifications

• Licensed, “good standing” pharmacist in the state of Pennsylvania or willing to become licensed in the state
• 4-8 years of experience, preferred
• Flexibility to work various shifts
• Ability to hear, write, and speak clearly in order to communicate with customers and health care professionals
• Strong customer service skills.
• Manual dexterity required for occasional reach, lifting and holding of small objects.
• Computer savvy to learn and perform successful operation of multiple pharmacy information systems
• Familiarity with automated dispensing cabinets, preferred
• May require vendor credentialing

What is expected of you and others at this level

• Coordinates and supervises the daily activities of operations or business staff
• Administers and exercises policies and procedures
• Ensures employees operate within guidelines
• Decisions have a direct impact to work unit operations and customers
• Frequently interacts with subordinates, customers, and peer groups at various management levels
• Interactions normally involve information exchange and basic problem resolution

Anticipated Salary Range: $76,080-$119,592

Bonus eligible: No

Benefits: 401k Contributions, Paid Time Off, Access to wages before pay day with myFlexPay

Application window anticipated to close: 1/12/2027 if interested in opportunity, please submit application as soon as possible.

The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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