Problem Manager Jobs
Problem Manager jobs are open across IT services, financial services, healthcare, and telecommunications, at every level from associate to senior and principal, with specializations in IT service management, incident analysis, and enterprise change management. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 8+ Problem Manager jobs
Headquartered in California, East West Bank (Nasdaq: EWBC) is a top-performing commercial bank with a strong foundation, an enterprising spirit and a commitment to absolute integrity. East West Bank gives people the confidence to reach further.
- Own the enterprise Problem Management process from identification through closure.
- Analyze incident trends to identify recurring service disruptions and systemic technology risks.
- Facilitate Root Cause Analysis (RCA) investigations following major incidents and recurring issues.
- Coordinate cross-functional teams in identifying root causes, contributing factors, and corrective actions.
- Ensure corrective actions are assigned, tracked, and completed according to established timelines.
- Conduct problem review meetings and report status to technology leadership.
- Maintain a repository of Known Errors, Workarounds, and Problem Records.
- Drive permanent resolution efforts that reduce incident volume and improve service reliability.
Major Incident Management
- Lead real-time Major Incident Management activities for technology incidents impacting business-critical systems and services.
- Assume the role of Incident Commander during Severity 1 and Severity 2 incidents.
- Coordinate technical response teams across Infrastructure, Cloud, Network, Security, Desktop Services, Telecom, and Application Support groups.
- Facilitate incident bridge calls and ensure effective communication between technical teams and business stakeholders.
- Drive rapid service restoration while minimizing business impact.
- Maintain executive visibility through timely status updates, impact assessments, and business communications.
- Monitor incidents through resolution and ensure all actions are documented within the ITSM platform.
- Establish and continually improve Major Incident Management procedures, playbooks, and escalation processes.
Operational Excellence & Reporting
- Develop and maintain key operational dashboards and metrics for Incident and Problem Management.
- Analyze operational trends and provide recommendations for continual improvement.
- Assist leadership with creation and analysis of operational reports, service metrics, and executive dashboards.
- Support regulatory, audit, risk management, and compliance reporting requirements.
NOC & Technology Operations Support
- Partner closely with NOC teams to provide 24x7 operational support for business critical banking applications and infrastructure platforms.
- Support monitoring, escalation, and coordination activities for critical production environments.
- Participate in operational readiness reviews, maintenance planning, disaster recovery exercises, and change risk assessments.
- Assist with service restoration activities involving cloud services, enterprise infrastructure, networking, telecommunications, and business applications.
- Support incident response activities impacting Azure, Microsoft 365, networking, telecommunications, voice systems, and enterprise platforms.
Compliance, Governance & Risk Management
- Ensure all Incident and Problem Management activities comply with bankingregulatory expectations including FDIC, SEC, FFIEC, SOX, and internal audit requirements.
- Maintain complete documentation and evidentiary records supporting audits and examinations.
- Participate in regulatory reviews, audits, and operational risk assessments as required.
- Promote adherence to ITSM governance frameworks, operational controls, and service management best practices.
- Minimum 7 years of experience in Problem and Incident Management, Major Incident Management, NOC Operations or Technology Operations.
- Experience leading enterprise-wide incident response involving multiple technology teams.
- Experience conducting Root Cause Analysis and managing corrective action programs.
- Strong understanding of IT Service Management (ITSM) concepts including Incident, Problem, Change, and Major Incident Management.
- Experience with Jira Service Management, ServiceNow, or similar ITSM platforms.
- Strong communication and stakeholder management skills.
- Exceptional documentation, organizational, and analytical abilities.
- Ability to perform effectively during high-pressure and high-visibility incidents.
- ITIL Foundation or ITIL Managing Professional Certification.
- Experience supporting financial services, banking, or highly regulated environments.
- Experience with LogicMonitor, Splunk, Grafana, Dynatrace, AppDynamics, Datadog, or similar observability platforms.
- Familiarity with FFIEC, FDIC, SOX, and regulatory technology controls.
- Knowledge of cloud, network, server, storage, and end-user computing environments.
Applicants must have legal authorization to work in the United States. We do not offer visa sponsorship at this time.
Success Measures
-
Reduction in repeat incidents and chronic service disruptions.
-
Timely completion of Root Cause Analyses and corrective actions.
-
Effective management of Severity 1 and Severity 2 incidents.
-
Increased service reliability and availability across critical banking platforms.
-
Strong audit and regulatory compliance outcomes.
-
Improved executive visibility into operational risks and service health.
- Mature and measurable Incident and Problem Management practices aligned with ITIL best practices.
Headquartered in California, East West Bank (Nasdaq: EWBC) is a top-performing commercial bank with a strong foundation, an enterprising spirit and a commitment to absolute integrity. East West Bank gives people the confidence to reach further.
- Own the enterprise Problem Management process from identification through closure.
- Analyze incident trends to identify recurring service disruptions and systemic technology risks.
- Facilitate Root Cause Analysis (RCA) investigations following major incidents and recurring issues.
- Coordinate cross-functional teams in identifying root causes, contributing factors, and corrective actions.
- Ensure corrective actions are assigned, tracked, and completed according to established timelines.
- Conduct problem review meetings and report status to technology leadership.
- Maintain a repository of Known Errors, Workarounds, and Problem Records.
- Drive permanent resolution efforts that reduce incident volume and improve service reliability.
Major Incident Management
- Lead real-time Major Incident Management activities for technology incidents impacting business-critical systems and services.
- Assume the role of Incident Commander during Severity 1 and Severity 2 incidents.
- Coordinate technical response teams across Infrastructure, Cloud, Network, Security, Desktop Services, Telecom, and Application Support groups.
- Facilitate incident bridge calls and ensure effective communication between technical teams and business stakeholders.
- Drive rapid service restoration while minimizing business impact.
- Maintain executive visibility through timely status updates, impact assessments, and business communications.
- Monitor incidents through resolution and ensure all actions are documented within the ITSM platform.
- Establish and continually improve Major Incident Management procedures, playbooks, and escalation processes.
Operational Excellence & Reporting
- Develop and maintain key operational dashboards and metrics for Incident and Problem Management.
- Analyze operational trends and provide recommendations for continual improvement.
- Assist leadership with creation and analysis of operational reports, service metrics, and executive dashboards.
- Support regulatory, audit, risk management, and compliance reporting requirements.
NOC & Technology Operations Support
- Partner closely with NOC teams to provide 24x7 operational support for business critical banking applications and infrastructure platforms.
- Support monitoring, escalation, and coordination activities for critical production environments.
- Participate in operational readiness reviews, maintenance planning, disaster recovery exercises, and change risk assessments.
- Assist with service restoration activities involving cloud services, enterprise infrastructure, networking, telecommunications, and business applications.
- Support incident response activities impacting Azure, Microsoft 365, networking, telecommunications, voice systems, and enterprise platforms.
Compliance, Governance & Risk Management
- Ensure all Incident and Problem Management activities comply with bankingregulatory expectations including FDIC, SEC, FFIEC, SOX, and internal audit requirements.
- Maintain complete documentation and evidentiary records supporting audits and examinations.
- Participate in regulatory reviews, audits, and operational risk assessments as required.
- Promote adherence to ITSM governance frameworks, operational controls, and service management best practices.
- Minimum 7 years of experience in Problem and Incident Management, Major Incident Management, NOC Operations or Technology Operations.
- Experience leading enterprise-wide incident response involving multiple technology teams.
- Experience conducting Root Cause Analysis and managing corrective action programs.
- Strong understanding of IT Service Management (ITSM) concepts including Incident, Problem, Change, and Major Incident Management.
- Experience with Jira Service Management, ServiceNow, or similar ITSM platforms.
- Strong communication and stakeholder management skills.
- Exceptional documentation, organizational, and analytical abilities.
- Ability to perform effectively during high-pressure and high-visibility incidents.
- ITIL Foundation or ITIL Managing Professional Certification.
- Experience supporting financial services, banking, or highly regulated environments.
- Experience with LogicMonitor, Splunk, Grafana, Dynatrace, AppDynamics, Datadog, or similar observability platforms.
- Familiarity with FFIEC, FDIC, SOX, and regulatory technology controls.
- Knowledge of cloud, network, server, storage, and end-user computing environments.
Applicants must have legal authorization to work in the United States. We do not offer visa sponsorship at this time.
Success Measures
-
Reduction in repeat incidents and chronic service disruptions.
-
Timely completion of Root Cause Analyses and corrective actions.
-
Effective management of Severity 1 and Severity 2 incidents.
-
Increased service reliability and availability across critical banking platforms.
-
Strong audit and regulatory compliance outcomes.
-
Improved executive visibility into operational risks and service health.
- Mature and measurable Incident and Problem Management practices aligned with ITIL best practices.
See All 8 Problem Manager Jobs
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Find Problem Manager JobsProblem Manager Job Market
Who's Hiring
What Employers Look For
The qualifications that appear most often in problem manager jobs.
- ITIL v3 or ITIL 4 Foundation certification or higher
- Experience conducting root cause analysis and managing known-error databases
- Proficiency with ITSM platforms such as ServiceNow or Jira Service Management
- Minimum three to five years in IT service management or operations roles
- Strong written and verbal communication skills for stakeholder reporting
- Bachelor's degree in information technology, computer science, or a related field
Tips for Your Problem Manager Job Search
Quantify your problem reduction outcomes
Hiring managers want to see impact, not activity. Replace vague statements like 'managed problems' with metrics that show how your root-cause work reduced recurring incidents, shortened mean time to resolution, or cut service disruption frequency over a defined period.
Highlight ITIL certification placement on your resume
Put your ITIL certification in the header or a dedicated credentials line, not buried in a skills list. Recruiters screening problem manager roles scan for it immediately, and placing it prominently signals you understand the process framework before the interview begins.
Apply early to roles that fit
Migrate Mate lists problem manager openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target postings that name your tools
Filter for roles that call out the platforms you know, whether that is ServiceNow, Jira Service Management, or BMC Remedy. Matching your hands-on tool experience to the job description signals you can contribute from day one and reduces onboarding concerns.
Prepare a known-error database example for interviews
Interviewers for problem manager roles frequently ask how you've handled recurring issues. Walk in ready to describe a specific known-error entry you created or maintained, what triggered it, and how it reduced escalations for the support team downstream.
Negotiate scope alongside title and compensation
Many problem manager roles sit at the intersection of ITSM, change management, and incident response. Clarify in final-round conversations which processes you own versus advise on, so you're negotiating a role with clear authority, not a shared responsibility that leads to ambiguity.
Problem Manager Jobs: Frequently Asked Questions
Which companies are hiring the most problem managers?
New York Life, PACT, and East West Bank are hiring the most problem managers right now, with openings concentrated in New York, Texas, and Georgia, based on current listings on Migrate Mate as of November 2026. Demand is especially strong in IT services firms and large enterprise organizations running complex, high-availability infrastructure.
How many problem manager jobs are remote?
About 80% of problem manager openings are fully remote or hybrid as of November 2026, reflecting the role's reliance on collaboration tools and documentation workflows rather than on-site presence. Sub-areas focused on enterprise ITSM governance and reporting tend to offer the highest share of remote arrangements compared to roles tied to on-premises infrastructure teams.
How do you become a problem manager?
Start by building a foundation in IT service management through roles in incident management, service desk, or IT operations. Earn an ITIL Foundation certification, then pursue ITIL Practitioner or higher to demonstrate process depth. From there, take on problem management responsibilities within your current team, document your root-cause analysis work, and move into a dedicated problem manager title once you have clear ownership examples to point to.
Can you get hired as a problem manager with little experience?
Yes, some employers hire candidates with limited direct problem management experience if you can demonstrate strong incident management or IT operations background. The key is showing you understand root cause analysis methods, have worked with an ITSM platform, and can speak concretely about how you've investigated and resolved recurring service failures, even if that happened informally within a broader IT role.
What does the problem manager interview process look like?
Most problem manager interviews run two to three rounds. The first is typically a recruiter or HR screen covering your background and ITIL familiarity. The second involves a hiring manager or ITSM lead asking behavioral and scenario-based questions about root cause analysis, stakeholder communication, and how you've managed known-error entries. A final round may include a panel or a practical exercise where you walk through a problem record or post-incident review.
Where can I find and apply to problem manager jobs?
You can find and apply to problem manager jobs on Migrate Mate, which lists current openings from across the United States in one place. Search for roles that match your experience level and specialization, then apply directly to each listing that fits.
See All 8 Problem Manager Jobs
Find roles that match your experience and apply in just a few clicks.
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