IT Technician Jobs
IT Technician jobs are open across healthcare, education, government, and corporate IT, at every level from help-desk to senior systems technician, with specializations in desktop support, network administration, and hardware repair. See the openings below and apply to the ones that match your experience.
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HGA is seeking a skilled and highly organized IT Support Technician to join our Boston office. The ideal candidate is self‑motivated, committed to exceptional customer service, and eager to support a fast‑paced professional environment. In this role, you will provide hands‑on technical support to internal users, ensuring the smooth operation of computer systems, networks, and applications. You will also maintain clear, timely, and accurate communication with the East Coast Help Desk Supervisor, Office Directors, and the firmwide Help Desk team to support consistent service delivery across the organization.
In this role you will:
- Assist with the creation of software images for the setup of PC’s and also for troubleshooting of PCs.
- Perform installations, change-outs, of hardware/software and peripheral components such as monitors, keyboards, printers, etc. for users upon request or as needed.
- Utilize technical knowledge to assist with the repair of existing network topologies following IT procedures and methods.
- Understand the importance of overall accountability and provide reports, verbal and/or written updates as requested.
- Utilize our IT Service Management (ITSM) ticketing platform to log, track, and prioritize support requests, ensuring accurate documentation of issues and resolutions.
- Assist with the on-going and open line of communication with the local Office Director so that all parties are mutually informed of issues, changes, short and long-range plans as it relates to equipment and processes.
- Provide technical assistance, troubleshooting, and training to all users as needed in a timely, courteous manner and solicit support from Help Desk team members when needed.
- Provide first line contact regarding all software, specifically AEC software, Microsoft Office (o365), Adobe products, and solving general problems.
- Participate and coordinate other issues to appropriate contacts in the firm, such as working with IT Infrastructure teams on servers, networking, and storage.
- Participate in after-hours and weekend on-call support rotation.
- Be responsible for other duties as assigned.
- Associate degree in computer science or equivalent experience.
- A combination of formal education, technical training, certification, and/or experience that provides the requisite knowledge, skills, and abilities.
- Minimum 1-3 years of experience in Desktop Support.
- Local environment experience with the following preferred: CAE/CAD/REVIT, iOS, MacOS, Windows 10/11, PowerShell, SCCM.
- Willingness to work a flexible schedule (off-hours support & implementation projects).
- Willingness to travel to HGA regional offices as needed.
Salary Information:
The pay range listed aligns to the geography of the office for which this position is posted. Actual compensation will be based upon work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Individuals in this role working more than 24 hours a week on a regular basis are eligible to participate in HGA’s robust benefit programs which include an annual bonus and success sharing bonus program, 401(k) guaranteed contribution, paid parental leave, medical, dental and life insurance plans as well as PTO and short- and long-term disability programs. Salary Range: $39.88/hour - $49.40/hour depending on qualifications and experience.
Additional Information:
At HGA, you’ll do the best work of your career. We design with impact by diving deep into the people and passions that shape every place. Empathy fuels us, curiosity drives us, and meaningful work leads to innovation. We celebrate individuality, embrace flexibility, and thrive together in the office three days a week.
Join our nationally recognized, award-winning team of architects, engineers, and interior designers — help us shape what’s next.
Learn more about us here.
Application Requirements & Instructions
Please submit resume for consideration.
HGA is seeking a skilled and highly organized IT Support Technician to join our Boston office. The ideal candidate is self‑motivated, committed to exceptional customer service, and eager to support a fast‑paced professional environment. In this role, you will provide hands‑on technical support to internal users, ensuring the smooth operation of computer systems, networks, and applications. You will also maintain clear, timely, and accurate communication with the East Coast Help Desk Supervisor, Office Directors, and the firmwide Help Desk team to support consistent service delivery across the organization.
In this role you will:
- Assist with the creation of software images for the setup of PC’s and also for troubleshooting of PCs.
- Perform installations, change-outs, of hardware/software and peripheral components such as monitors, keyboards, printers, etc. for users upon request or as needed.
- Utilize technical knowledge to assist with the repair of existing network topologies following IT procedures and methods.
- Understand the importance of overall accountability and provide reports, verbal and/or written updates as requested.
- Utilize our IT Service Management (ITSM) ticketing platform to log, track, and prioritize support requests, ensuring accurate documentation of issues and resolutions.
- Assist with the on-going and open line of communication with the local Office Director so that all parties are mutually informed of issues, changes, short and long-range plans as it relates to equipment and processes.
- Provide technical assistance, troubleshooting, and training to all users as needed in a timely, courteous manner and solicit support from Help Desk team members when needed.
- Provide first line contact regarding all software, specifically AEC software, Microsoft Office (o365), Adobe products, and solving general problems.
- Participate and coordinate other issues to appropriate contacts in the firm, such as working with IT Infrastructure teams on servers, networking, and storage.
- Participate in after-hours and weekend on-call support rotation.
- Be responsible for other duties as assigned.
- Associate degree in computer science or equivalent experience.
- A combination of formal education, technical training, certification, and/or experience that provides the requisite knowledge, skills, and abilities.
- Minimum 1-3 years of experience in Desktop Support.
- Local environment experience with the following preferred: CAE/CAD/REVIT, iOS, MacOS, Windows 10/11, PowerShell, SCCM.
- Willingness to work a flexible schedule (off-hours support & implementation projects).
- Willingness to travel to HGA regional offices as needed.
Salary Information:
The pay range listed aligns to the geography of the office for which this position is posted. Actual compensation will be based upon work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Individuals in this role working more than 24 hours a week on a regular basis are eligible to participate in HGA’s robust benefit programs which include an annual bonus and success sharing bonus program, 401(k) guaranteed contribution, paid parental leave, medical, dental and life insurance plans as well as PTO and short- and long-term disability programs. Salary Range: $39.88/hour - $49.40/hour depending on qualifications and experience.
Additional Information:
At HGA, you’ll do the best work of your career. We design with impact by diving deep into the people and passions that shape every place. Empathy fuels us, curiosity drives us, and meaningful work leads to innovation. We celebrate individuality, embrace flexibility, and thrive together in the office three days a week.
Join our nationally recognized, award-winning team of architects, engineers, and interior designers — help us shape what’s next.
Learn more about us here.
Application Requirements & Instructions
Please submit resume for consideration.
See All 1,248+ IT Technician Jobs
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Find IT Technician JobsIT Technician Job Market
Who's Hiring
- Hardy Industries298H
- Gr8ttek34
- McDonald's12
- Burger King12
- GovCIO11
Top Industries Hiring
- Education
- Technology & Software
- Healthcare & Medical Services
What Employers Look For
The qualifications that appear most often in IT technician jobs.
- CompTIA A+ certification or equivalent vendor-neutral hardware and OS credential
- Experience supporting Windows and macOS endpoints in a business environment
- Proficiency with Active Directory, Microsoft 365, and remote desktop tools
- Ability to diagnose and resolve network connectivity and hardware failure issues
- Familiarity with a helpdesk ticketing system and documented escalation procedures
- Associate degree or vocational certificate in information technology or a related field
Tips for Your IT Technician Job Search
Tailor your resume to each tier
Help-desk and field technician postings scan for different keywords than systems or network technician roles. Mirror the exact tool names and certifications in each job description, because many employers use an ATS that filters on exact matches before a human ever reads your resume.
List certifications above your work history
CompTIA A+, Network+, and similar credentials carry more weight for it technician screening than a degree at many employers. Place your active certifications in a dedicated section near the top so a recruiter sees them in the first few seconds of review.
Apply early to roles that fit
Migrate Mate lists it technician openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target postings that name your tools
Filter for openings that explicitly mention the platforms and hardware you know, whether that is Active Directory, Microsoft 365, Cisco, or specific ticketing systems. Applying where your stack matches the job description increases your callback rate without requiring you to cast a wide net.
Prepare a troubleshooting walkthrough for interviews
Most it technician interviews include a scenario question where you diagnose a simulated problem out loud. Practice narrating your diagnostic steps clearly, from checking the most common cause first to escalating correctly, so your process sounds structured even under pressure.
Negotiate start date and shift before accepting
Many it technician roles involve on-call rotations, weekend coverage, or split shifts that are not always spelled out in the posting. Confirm the exact schedule and any on-call expectations during your final conversation, then use that to negotiate terms that work for you before you sign.
IT Technician Jobs: Frequently Asked Questions
Which companies are hiring the most it technicians?
The companies hiring the most it technicians right now include Hardy Industries, Gr8ttek, and McDonald's, with the largest share of openings in Florida, Texas, and Arizona, based on current listings on Migrate Mate as of November 2026. Healthcare systems, school districts, and managed service providers consistently account for a large portion of active postings.
How many it technician jobs are remote?
About 22% of it technician openings are fully remote or hybrid as of November 2026, though the role is more on-site than most other IT positions because of hands-on hardware and infrastructure work. Remote and hybrid arrangements are most common in sub-areas like remote desktop support, software troubleshooting, and IT help-desk roles where physical device access is not required.
How do you become an it technician?
Start by earning a foundational certification such as CompTIA A+, which covers hardware, operating systems, networking, and security at a level most entry employers expect. Build hands-on experience through a home lab, volunteer IT work at a school or nonprofit, or a part-time help-desk role. Then apply for entry-level desktop support or field technician positions and move into specialized areas like networking or systems administration as you gain on-the-job experience.
Can I get hired as an it technician with little or no experience?
Yes, many employers hire it technicians without prior professional experience if you hold a relevant certification and can demonstrate practical troubleshooting skills. Help-desk and desktop support roles are the most common entry points and often have lower experience requirements than field or systems technician positions. Building a small home lab, contributing to volunteer IT projects, or completing a community college IT program can substitute for paid experience when you apply.
What does the it technician interview process look like?
Most it technician interviews include an initial phone or video screen focused on your certifications and tool experience, followed by a technical interview or hands-on scenario round where you walk through a troubleshooting situation out loud. Some employers add a brief practical assessment covering OS navigation, network diagnostics, or ticketing system familiarity. Final-round conversations typically involve the IT manager and cover shift expectations, escalation procedures, and team structure.
Where can I find and apply to it technician jobs?
You can find and apply to it technician jobs on Migrate Mate, which lists current openings from across the United States in one place. Search for roles that match your certifications, experience level, and preferred location, then apply directly to each listing that fits.
See All 1,248+ IT Technician Jobs
Find roles that match your experience and apply in just a few clicks.
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