Service Level Manager Jobs
Service Level Manager jobs are open across technology, telecommunications, finance, and healthcare, covering specializations in IT service management, vendor performance, and operations management, from analyst-level to senior and director roles. See the openings below and apply to the ones that match your experience.
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The Arcticom Group (“TAG”) is a U.S.-based network of commercial and industrial mechanical services companies that provide HVACR service, maintenance, and installation services throughout North America. TAG is committed to being an “employer of choice” and ensuring employees have a home where they can learn and grow. With competitive compensation and an attractive benefits package, TAG is an exciting place to work.
TAG Refrigeration is seeking Refrigeration Service Technicians for commercial service work in and around the Dallas, TX area.
Role Summary:
The Journeyman Refrigeration Service Technician performs commercial service, maintenance, and repair on refrigeration systems including walk-ins, self-contained units, single systems, and rack systems. This role supports grocery and retail locations, ensuring systems operate safely and efficiently.
Roles and Responsibilities:
- Diagnose, repair, and maintain commercial refrigeration systems (self-contained units, walk-ins, single systems, rack systems).
- Troubleshoot electrical and mechanical refrigeration components.
- Perform preventative maintenance on HVAC and refrigeration equipment.
- Complete minor plumbing repairs (walk-in drains, case drains, cooling towers, water-cooled condensers).
- Inspect refrigeration, electrical, and plumbing systems to identify service needs.
- Communicate service updates with store managers and directors.
- Provide repair estimates and recommend equipment replacement when appropriate. Maintain van stock, tools, and required safety equipment.
Skills and Qualifications:
- 5+ years of HVAC/R experience
- Strong diagnostic and mechanical skills
- Professional communication abilities
- Attention to detail and strong decision-making skills
- Ability to participate in on-call rotation
- Ability to pass physical, drug screen, background check, and MVR review
Preferred Qualifications:
- Universal EPA Certification
- Electrical license
- 2–3 years minimum of grocery refrigeration experience HVAC/R technical school or related certifications
Benefits:
- Competitive pay
- Medical, dental, and vision insurance options
- Retirement savings plan with company contributions (401(k) or equivalent)
- Paid vacation, holidays, and sick time
- Year-round, steady work
- Opportunities for career growth advancement
- Supportive, team-based work environment
The Arcticom Group (“TAG”) is a U.S.-based network of commercial and industrial mechanical services companies that provide HVACR service, maintenance, and installation services throughout North America. TAG is committed to being an “employer of choice” and ensuring employees have a home where they can learn and grow. With competitive compensation and an attractive benefits package, TAG is an exciting place to work.
TAG Refrigeration is seeking Refrigeration Service Technicians for commercial service work in and around the Dallas, TX area.
Role Summary:
The Journeyman Refrigeration Service Technician performs commercial service, maintenance, and repair on refrigeration systems including walk-ins, self-contained units, single systems, and rack systems. This role supports grocery and retail locations, ensuring systems operate safely and efficiently.
Roles and Responsibilities:
- Diagnose, repair, and maintain commercial refrigeration systems (self-contained units, walk-ins, single systems, rack systems).
- Troubleshoot electrical and mechanical refrigeration components.
- Perform preventative maintenance on HVAC and refrigeration equipment.
- Complete minor plumbing repairs (walk-in drains, case drains, cooling towers, water-cooled condensers).
- Inspect refrigeration, electrical, and plumbing systems to identify service needs.
- Communicate service updates with store managers and directors.
- Provide repair estimates and recommend equipment replacement when appropriate. Maintain van stock, tools, and required safety equipment.
Skills and Qualifications:
- 5+ years of HVAC/R experience
- Strong diagnostic and mechanical skills
- Professional communication abilities
- Attention to detail and strong decision-making skills
- Ability to participate in on-call rotation
- Ability to pass physical, drug screen, background check, and MVR review
Preferred Qualifications:
- Universal EPA Certification
- Electrical license
- 2–3 years minimum of grocery refrigeration experience HVAC/R technical school or related certifications
Benefits:
- Competitive pay
- Medical, dental, and vision insurance options
- Retirement savings plan with company contributions (401(k) or equivalent)
- Paid vacation, holidays, and sick time
- Year-round, steady work
- Opportunities for career growth advancement
- Supportive, team-based work environment
Service Level Manager Jobs by Experience Level
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Find Service Level Manager JobsService Level Manager Job Market
Who's Hiring
- Valvoline Instant Oil Change87
- Sunbelt Rentals44
- DAIKIN COMFORT TECHNOLOGIES DIST11D
- Thriveworks10
- CertaSite9
Top Industries Hiring
- Manufacturing
- Automotive
- Technology & Software
- Construction & Real Estate
- Transportation & Logistics
What Employers Look For
The qualifications that appear most often in service level manager jobs.
- Three or more years of experience managing service level agreements in an IT or operations environment
- ITIL Foundation certification or higher, with demonstrated application to SLA governance processes
- Proficiency with ITSM platforms such as ServiceNow, Jira Service Management, or similar tools
- Experience building and presenting SLA performance reports to senior business or vendor stakeholders
- Strong analytical skills for interpreting service metrics, incident trends, and contractual KPIs
- Bachelor's degree in information technology, business administration, or a related field
Tips for Your Service Level Manager Job Search
Quantify SLA metrics on your resume
Hiring managers want to see the actual outcomes you owned. List specific SLA types you managed, the uptime or resolution targets they carried, and whether you consistently met, exceeded, or recovered those targets in past roles.
Earn an ITIL certification before applying
Most service level manager postings list ITIL Foundation or higher as a requirement, not a preference. Getting certified before you apply removes the most common filter that knocks candidates out before a recruiter reads the rest of the resume.
Apply early to roles that fit
Migrate Mate lists service level manager openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target postings by service category
Service level manager roles differ sharply between IT infrastructure, managed services, and customer operations. Filter your search by industry vertical and read the job description for the dominant service category before applying to avoid mismatched interviews.
Prepare a performance review walkthrough
Interviewers for service level manager positions regularly ask you to walk through how you ran an SLA review cycle. Prepare a concise account of your reporting cadence, stakeholder audience, escalation process, and what you changed as a result of findings.
Negotiate scope alongside compensation
When you receive an offer, clarify which service lines fall under your ownership, the number of vendors or internal teams you are accountable to, and what authority you have to enforce remediation. Scope determines workload and long-term career leverage as much as pay does.
Service Level Manager Jobs: Frequently Asked Questions
Which companies are hiring the most service level managers?
The companies hiring the most service level managers right now include Valvoline Instant Oil Change, Sunbelt Rentals, and DAIKIN COMFORT TECHNOLOGIES DIST, with the largest share of openings in Texas, Florida, and California, based on current listings on Migrate Mate as of November 2026. Managed services providers and large enterprise technology firms consistently account for the highest volume of postings.
How many service level manager jobs are remote?
About 29% of service level manager openings are fully remote or hybrid as of November 2026, reflecting strong demand for distributed service governance capabilities. Roles focused on vendor management and reporting tend to offer the most remote flexibility, while positions requiring hands-on coordination with on-site operations teams are more likely to require in-office presence.
How do you become a service level manager?
Start by building experience in IT support, operations coordination, or service desk roles where you interact directly with SLA targets and incident workflows. Earn an ITIL certification to formalize your process knowledge. Move into a junior service management or service delivery coordinator role to gain ownership of SLA reporting. Build familiarity with ITSM platforms and stakeholder communication, then pursue a service level manager title once you can demonstrate end-to-end ownership of an SLA cycle.
Can you get a service level manager job with little experience?
Yes, some service level manager postings are open to candidates coming from service desk, operations analyst, or vendor coordinator backgrounds, particularly at smaller organizations or managed service providers. Demonstrating that you understand SLA construction, breach escalation, and reporting cadence matters more than a specific job title. Getting ITIL certified and showing documented exposure to SLA governance in a previous role strengthens your application considerably.
What does the service level manager interview process look like?
Most hiring processes include an initial screening call with HR or a recruiter focused on background and certification fit, followed by a technical interview with the hiring manager covering your SLA governance approach, tools experience, and how you handle breaches or vendor disputes. A final round often involves a panel with operations leadership or a stakeholder from the business side who wants to assess how you communicate performance data to non-technical audiences.
Where can I find and apply to service level manager jobs?
You can find and apply to service level manager jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your experience level and specialization, then apply directly to each listing that fits your background.
See All 574+ Service Level Manager Jobs
Find roles that match your experience and apply in just a few clicks.
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