Remote Service Level Manager Jobs
Remote service level manager jobs are open across the U.S. in technology, managed services, telecommunications, and enterprise software, at companies ranging from remote-first SaaS firms to large distributed IT organizations. Employers hiring remotely right now include ORR Protection, Thriveworks, and PDI Technologies. Scan the live roles below and apply to whichever ones fit.
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Covercraft Industries, LLC is the leading branded manufacturer of Automotive, Marine and Recreational Vehicle protection products, as well as a market leader in outdoor protection products for Home and Garden since 1965. We’re rapidly expanding and want to add energetic, goal-oriented new team members who will join in our growth in these exciting industries.
Our Mission is to design and manufacture quality products that protect the things that move you. Our Goal and Vision is to be the most sought-after source for customers seeking to protect their investments, hobbies, adventures and memories. Covercraft expects to accomplish this by embracing our core values of Integrity, Excellence, Teamwork, Innovation and being Customer-Focused.
Our team members are the key to our success and that is why we offer career opportunities with outstanding benefits including:
- Medical, dental, vision,
- 401(k) Retirement Plan/Employer Matching
- Supplemental voluntary benefits (STD, Life, Accident)
- Generous PTO Policy: beginning at 80 hours the 1st year of employment -> 120 hrs. 2nd year of employment; Paid holidays; Paid Bereavement
- FSA -Flexible Spending Account
- Profit Sharing Plan – All active team members are eligible
- Career Advancement Opportunities
- Educational Tuition Reimbursement
ESSENTIAL JOB FUNCTIONS
- Deliver an exceptional customer experience through phone, email, chat, and other communication channels.
- Assist customers with product information, order placement, order management, returns, warranties, and general inquiries.
- Manage inbound and outbound customer communications in a professional and timely manner.
- Maintain accurate customer, order, return, and warranty records through data entry and documentation.
- Research and resolve customer concerns, order issues, shipping inquiries, and product-related questions.
- Collaborate with internal departments to ensure timely and accurate resolution of customer needs.
- Follow company policies, procedures, and service standards.
- Demonstrate strong problem-solving skills and sound judgment when resolving customer concerns.
- Effectively prioritize workload, manage multiple tasks, and adapt to changing business needs.
- Participate in ongoing training and development to maintain product, process, and system knowledge.
- Maintain professionalism and confidentiality in all customer and company communications.
- Demonstrates reliability, accountability, and consistent attendance.
Responsible for providing exceptional customer service through phone, email, chat, and support tickets. Serves as the primary point of contact for customers and is responsible for resolving routine customer inquiries and order-related requests.
Key responsibilities include:
- Assisting customers with order placement, pricing, product information, and fitment questions.
- Managing customer orders, including tracking requests, shipping quotes, order changes, cancellations, and order expediting.
- Processing returns and warranty requests according to company policies.
- Supporting customers, dealers, marketplace partners, and third-party vendor accounts.
- Resolving customer concerns and order issues while maintaining a positive customer experience.
- Researching and resolving routine order discrepancies, shipping issues, and product inquiries.
- Maintaining accurate customer and order information within company systems.
- Collaborating with internal departments to ensure timely resolution of customer needs.
- Escalating complex issues when appropriate.
SKILLS REQUIRED
- Strong written and verbal communication skills.
- Ability to work independently, manage time effectively, and remain productive in a remote environment.
- Ability to maintain a professional work environment and protect confidential customer and company information.
- Must be available, dependable, and actively engaged during scheduled work hours.
- Strong organizational, problem-solving, and attention-to-detail skills.
- Strong computer skills with the ability to learn and navigate multiple systems and applications.
- Reliable high-speed internet connection capable of supporting phone, video, and business applications.
- Dedicated workspace free from excessive noise and distractions during scheduled work hours.
- Ability to attend virtual meetings, training sessions, and team collaboration activities as required.
PREVIOUS WORK EXPERIENCE
Previous customer service, administrative, or related experience preferred.
PHYSICAL REQUIREMENTS
- Must have 20/20 vision or correction to 20/20.
- Ability to sit for entire shift.
EDUCATIONAL REQUIREMENTS:
High school diploma or GED.
ADDITIONAL QUALIFICATIONS
- Bilingual skills are a plus.
Covercraft Industries LLC is an Equal Opportunity Employer.
This employer participates in E-Verify.
We are a drug-free workplace.
Covercraft Industries, LLC is the leading branded manufacturer of Automotive, Marine and Recreational Vehicle protection products, as well as a market leader in outdoor protection products for Home and Garden since 1965. We’re rapidly expanding and want to add energetic, goal-oriented new team members who will join in our growth in these exciting industries.
Our Mission is to design and manufacture quality products that protect the things that move you. Our Goal and Vision is to be the most sought-after source for customers seeking to protect their investments, hobbies, adventures and memories. Covercraft expects to accomplish this by embracing our core values of Integrity, Excellence, Teamwork, Innovation and being Customer-Focused.
Our team members are the key to our success and that is why we offer career opportunities with outstanding benefits including:
- Medical, dental, vision,
- 401(k) Retirement Plan/Employer Matching
- Supplemental voluntary benefits (STD, Life, Accident)
- Generous PTO Policy: beginning at 80 hours the 1st year of employment -> 120 hrs. 2nd year of employment; Paid holidays; Paid Bereavement
- FSA -Flexible Spending Account
- Profit Sharing Plan – All active team members are eligible
- Career Advancement Opportunities
- Educational Tuition Reimbursement
ESSENTIAL JOB FUNCTIONS
- Deliver an exceptional customer experience through phone, email, chat, and other communication channels.
- Assist customers with product information, order placement, order management, returns, warranties, and general inquiries.
- Manage inbound and outbound customer communications in a professional and timely manner.
- Maintain accurate customer, order, return, and warranty records through data entry and documentation.
- Research and resolve customer concerns, order issues, shipping inquiries, and product-related questions.
- Collaborate with internal departments to ensure timely and accurate resolution of customer needs.
- Follow company policies, procedures, and service standards.
- Demonstrate strong problem-solving skills and sound judgment when resolving customer concerns.
- Effectively prioritize workload, manage multiple tasks, and adapt to changing business needs.
- Participate in ongoing training and development to maintain product, process, and system knowledge.
- Maintain professionalism and confidentiality in all customer and company communications.
- Demonstrates reliability, accountability, and consistent attendance.
Responsible for providing exceptional customer service through phone, email, chat, and support tickets. Serves as the primary point of contact for customers and is responsible for resolving routine customer inquiries and order-related requests.
Key responsibilities include:
- Assisting customers with order placement, pricing, product information, and fitment questions.
- Managing customer orders, including tracking requests, shipping quotes, order changes, cancellations, and order expediting.
- Processing returns and warranty requests according to company policies.
- Supporting customers, dealers, marketplace partners, and third-party vendor accounts.
- Resolving customer concerns and order issues while maintaining a positive customer experience.
- Researching and resolving routine order discrepancies, shipping issues, and product inquiries.
- Maintaining accurate customer and order information within company systems.
- Collaborating with internal departments to ensure timely resolution of customer needs.
- Escalating complex issues when appropriate.
SKILLS REQUIRED
- Strong written and verbal communication skills.
- Ability to work independently, manage time effectively, and remain productive in a remote environment.
- Ability to maintain a professional work environment and protect confidential customer and company information.
- Must be available, dependable, and actively engaged during scheduled work hours.
- Strong organizational, problem-solving, and attention-to-detail skills.
- Strong computer skills with the ability to learn and navigate multiple systems and applications.
- Reliable high-speed internet connection capable of supporting phone, video, and business applications.
- Dedicated workspace free from excessive noise and distractions during scheduled work hours.
- Ability to attend virtual meetings, training sessions, and team collaboration activities as required.
PREVIOUS WORK EXPERIENCE
Previous customer service, administrative, or related experience preferred.
PHYSICAL REQUIREMENTS
- Must have 20/20 vision or correction to 20/20.
- Ability to sit for entire shift.
EDUCATIONAL REQUIREMENTS:
High school diploma or GED.
ADDITIONAL QUALIFICATIONS
- Bilingual skills are a plus.
Covercraft Industries LLC is an Equal Opportunity Employer.
This employer participates in E-Verify.
We are a drug-free workplace.
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Who's Hiring
What Employers Look For
The qualifications that appear most often in remote service level manager jobs.
- Three or more years of experience managing service level agreements in an IT or operations environment
- ITIL Foundation certification or higher, with demonstrated application to SLA governance processes
- Proficiency with ITSM platforms such as ServiceNow, Jira Service Management, or similar tools
- Experience building and presenting SLA performance reports to senior business or vendor stakeholders
- Strong analytical skills for interpreting service metrics, incident trends, and contractual KPIs
- Bachelor's degree in information technology, business administration, or a related field
Tips for Your Remote Service Level Manager Job Search
Apply early to remote roles that fit
Migrate Mate lists remote service level manager openings from across the U.S. in one place. Search roles by function, find the ones that match your background, and apply directly without sifting through postings mixed with on-site work.
Show async communication skills upfront
Remote service level manager roles depend on written escalation paths, status updates, and stakeholder reporting without real-time meetings. Lead your resume and cover letter with examples of documentation you've owned, reports you've delivered, and decisions you've communicated clearly in writing.
Demonstrate remote ITSM tool proficiency
Remote employers screen for hands-on experience with platforms like ServiceNow, Jira Service Management, or Zendesk because you'll manage SLA tracking and incident workflows entirely through those tools. Name the specific modules you've used and any dashboards or reports you built or maintained.
Target managed service providers actively
Managed service providers and cloud-first IT outsourcers hire service level managers remotely more consistently than most other employer types. Filter your search toward those companies because their entire delivery model depends on distributed service oversight, which makes remote service level manager roles a core part of their structure.
Remote Service Level Manager Jobs: Frequently Asked Questions
How do I get a remote service level manager job?
Target remote-first technology companies, managed service providers, and cloud software firms, since those sectors hire service level managers remotely most consistently. Remote employers screen for strong async written communication, the ability to manage SLA reporting and incident escalation without in-person oversight, and proficiency with ITSM tools like ServiceNow or Jira. Candidates who can show independent stakeholder management and a history of hitting service targets stand out.
Which companies hire remote service level managers?
Companies hiring remote service level managers right now include ORR Protection, Thriveworks, and PDI Technologies, based on current remote listings on Migrate Mate as of November 2026. Remote openings for this role are most common at remote-first managed service providers, enterprise SaaS companies, and large technology firms with distributed operations and global service delivery teams.
Can you get a remote service level manager job with no experience?
Yes, but remote entry-level roles are harder to land because employers expect you to manage SLA compliance and vendor relationships independently from day one. Your best path is through IT support, help desk, or NOC roles at companies that operate distributed teams. Certifications like ITIL Foundation, demonstrated async communication skills, and any project where you tracked service metrics can substitute for direct title experience.
Do you need a degree for remote service level manager jobs?
Not always. Many remote employers prioritize ITIL certification, hands-on ITSM tool experience, and a demonstrated record of managing service performance over a specific degree. A bachelor's in IT, business, or a related field helps with larger enterprise employers, but managed service providers and remote-first tech companies often weigh practical skills and certifications more heavily than formal education.
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