Service Management Analyst Jobs
Service Management Analyst jobs are open across technology, healthcare, financial services, and government contracting, at every level from entry-level to senior and lead, with specializations in ITSM, service desk operations, and process improvement. Find a role that fits below and apply directly.
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2825 W Dublin-Granville Road
Columbus, Ohio, 43235-2789
United States
The Ohio Adjutant General’s Department has a long history of supporting the needs of the Ohio National Guard. We serve a mission that enables National Guard members to protect and serve our communities when needed. We’re honored to work alongside many National Guard members and other professionals dedicated to safeguarding the nation.
In this role, you will partner with agency leaders and supervisors to provide comprehensive HR consultation and solutions that strengthen workforce effectiveness, support employee development, and advance organizational readiness.
Key Responsibilities:
- Recruitment & Selections: Partner with hiring managers to develop recruitment strategies, assess candidates, and coordinate hiring activities.
- Performance Management: Advise supervisors on establishing performance expectations, coaching employees, and monitor evaluation progress.
- Training & Development: Identify workforce development needs and coordinate learning opportunities that strengthen employee and supervisor capabilities.
- Employee & Labor Relations: Provide guidance on workplace concerns, policy interpretation, labor agreements, and administrative investigations.
What We’re Looking For:
An HR professional who demonstrates sound judgement, strong communication, and analytical skills, attention to detail, and the ability to build effective working relationships. The ideal candidate enjoys solving problems, advising leaders, and delivering responsive, customer-focused HR services.
Why Join Our Team?
This is an opportunity to make a meaningful impact in public service by supporting the civilian workforce behind the Ohio National Guard’s mission. You’ll work with a diverse group of professionals, contribute to organizational improvement, and help strengthen a workforce committed to serving Ohio.
Join our team and help build a workforce ready to support the mission!
As a condition of employment, individuals selected for this position must be able to obtain and maintain all required credentials and security requirements. Depending on the position, this may include:
- A valid driver's license;
- A Common Access Card (CAC);
- A favorable background check; and/or
- A security clearance (such as a National Agency Check with Inquiries (NACI)) or other clearance required by the Ohio Adjutant General's Department or the federal government.
Please contact the ADJ's State Human Resources Division by calling (614) 336-7151 or email ng.oh.oharng.list.shrd@army.mil if a reasonable accommodation due to a disability no later than 14 days before your scheduled hiring event.
Travel is required, as needed. Must provide own transportation. Or, to operate a state vehicle, you must have a valid driver's license from state of residence.
Pursuant to Homeland Security Presidential Directive - 12 (HSPD 12), the final candidate selected for this position will be required to successfully complete a National Agency Check Investigation (NACI) to secure employment.
Salary Information:
This position is assigned as a pay range 12 of the State of Ohio’s E1 pay schedule, with a starting hourly rate of $33.32 and current range up to $47.47 per hour. Starting pay is usually at the minimum of the range unless otherwise required by law or union contract, or unless the selected candidate's qualifications warrant consideration above the minimum.
With continued employment and satisfactory performance, employees generally advance to the next pay step after six (6) months and then annually thereafter. Cost-of-living adjustments are typically applied on July 1.
At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:
- Medical Coverage
- Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
- Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
- Childbirth, Adoption, and Foster Care leave
- Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
- Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)
- Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.
- Or completion of undergraduate core program in human resources, business or public administration 12 mos. exp. in human resources.
- Or 1 yr. exp. as Human Capital Management Analyst, 64612.
- Or equivalent of Minimum Class Qualifications For Employment noted above.
Job Skills: Human Resources
- Prior experience recruiting at the state level.
- Prior experience with performance management &/or training & development.
Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.
2825 W Dublin-Granville Road
Columbus, Ohio, 43235-2789
United States
The Ohio Adjutant General’s Department has a long history of supporting the needs of the Ohio National Guard. We serve a mission that enables National Guard members to protect and serve our communities when needed. We’re honored to work alongside many National Guard members and other professionals dedicated to safeguarding the nation.
In this role, you will partner with agency leaders and supervisors to provide comprehensive HR consultation and solutions that strengthen workforce effectiveness, support employee development, and advance organizational readiness.
Key Responsibilities:
- Recruitment & Selections: Partner with hiring managers to develop recruitment strategies, assess candidates, and coordinate hiring activities.
- Performance Management: Advise supervisors on establishing performance expectations, coaching employees, and monitor evaluation progress.
- Training & Development: Identify workforce development needs and coordinate learning opportunities that strengthen employee and supervisor capabilities.
- Employee & Labor Relations: Provide guidance on workplace concerns, policy interpretation, labor agreements, and administrative investigations.
What We’re Looking For:
An HR professional who demonstrates sound judgement, strong communication, and analytical skills, attention to detail, and the ability to build effective working relationships. The ideal candidate enjoys solving problems, advising leaders, and delivering responsive, customer-focused HR services.
Why Join Our Team?
This is an opportunity to make a meaningful impact in public service by supporting the civilian workforce behind the Ohio National Guard’s mission. You’ll work with a diverse group of professionals, contribute to organizational improvement, and help strengthen a workforce committed to serving Ohio.
Join our team and help build a workforce ready to support the mission!
As a condition of employment, individuals selected for this position must be able to obtain and maintain all required credentials and security requirements. Depending on the position, this may include:
- A valid driver's license;
- A Common Access Card (CAC);
- A favorable background check; and/or
- A security clearance (such as a National Agency Check with Inquiries (NACI)) or other clearance required by the Ohio Adjutant General's Department or the federal government.
Please contact the ADJ's State Human Resources Division by calling (614) 336-7151 or email ng.oh.oharng.list.shrd@army.mil if a reasonable accommodation due to a disability no later than 14 days before your scheduled hiring event.
Travel is required, as needed. Must provide own transportation. Or, to operate a state vehicle, you must have a valid driver's license from state of residence.
Pursuant to Homeland Security Presidential Directive - 12 (HSPD 12), the final candidate selected for this position will be required to successfully complete a National Agency Check Investigation (NACI) to secure employment.
Salary Information:
This position is assigned as a pay range 12 of the State of Ohio’s E1 pay schedule, with a starting hourly rate of $33.32 and current range up to $47.47 per hour. Starting pay is usually at the minimum of the range unless otherwise required by law or union contract, or unless the selected candidate's qualifications warrant consideration above the minimum.
With continued employment and satisfactory performance, employees generally advance to the next pay step after six (6) months and then annually thereafter. Cost-of-living adjustments are typically applied on July 1.
At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:
- Medical Coverage
- Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
- Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
- Childbirth, Adoption, and Foster Care leave
- Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
- Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)
- Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.
- Or completion of undergraduate core program in human resources, business or public administration 12 mos. exp. in human resources.
- Or 1 yr. exp. as Human Capital Management Analyst, 64612.
- Or equivalent of Minimum Class Qualifications For Employment noted above.
Job Skills: Human Resources
- Prior experience recruiting at the state level.
- Prior experience with performance management &/or training & development.
Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.
Service Management Analyst Jobs by Experience Level
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Find JobsService Management Analyst Job Market
Who's Hiring
What Employers Look For
The qualifications that appear most often in service management analyst jobs.
- ITIL Foundation certification or working knowledge of ITIL service management practices
- Experience with a major ITSM platform such as ServiceNow or Jira Service Management
- Ability to analyze incident, problem, and change management data to identify trends
- Bachelor's degree in information technology, computer science, or a related field
- Strong communication skills for documenting processes and reporting to stakeholders
- Familiarity with SLA management, KPI tracking, and service performance reporting
Tips for Your Service Management Analyst Job Search
Tailor your resume to ITSM frameworks
Hiring managers for service management analyst roles scan for specific frameworks like ITIL, Cobit, or ServiceNow experience. Name the frameworks you've worked within and describe how you applied them to real service improvements, not just that you know them.
Quantify ticket volume and SLA performance
Generic resume bullets won't cut it here. Tie your experience to measurable outcomes: incident resolution rates, SLA compliance percentages, or reductions in repeat tickets. Those numbers show you understand what service performance actually means in practice.
Apply early to roles that fit
Migrate Mate lists service management analyst openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Filter openings by platform and environment
Service management analyst roles vary significantly depending on whether the company runs ServiceNow, Jira Service Management, or a legacy ticketing system. Target openings that match the platforms you know best so your experience translates immediately on day one.
Prepare a problem-to-resolution case study
Interviewers for these roles commonly ask you to walk through a specific service failure you managed. Have a concise case ready: what broke, how you triaged it, what process change you made, and what the measurable outcome was. Vague answers lose interviews.
Negotiate scope alongside compensation
When you receive an offer, clarify what services or systems you'll own, the team structure, and escalation paths. Service management analyst roles differ widely in scope, and understanding your actual responsibilities before you accept prevents misalignment in the first 90 days.
Service Management Analyst Jobs: Frequently Asked Questions
Which companies are hiring the most service management analysts?
The most active employers for service management analysts right now are Cintas, CACI International, and Booz Allen Hamilton, and the most openings are in Ohio, Virginia, and Massachusetts, based on current listings on Migrate Mate as of November 2026. Technology, defense contracting, and large healthcare systems tend to post the highest volume of these roles.
How many service management analyst jobs are remote?
About 100% of service management analyst openings are fully remote or hybrid as of November 2026, reflecting strong demand for distributed IT service teams. Roles focused on process documentation, reporting, and ITSM platform administration tend to be the most remote-friendly, while positions tied to on-site service desk operations or hardware support typically require in-person presence.
How do you become a service management analyst?
Start with a degree in information technology, computer science, or business, then earn an ITIL Foundation certification, which is the most recognized credential in service management. Build hands-on experience through help desk or IT support roles where you work directly with ticketing systems and SLA tracking. From there, move into analyst positions by demonstrating your ability to identify patterns in service data and recommend process improvements.
Can you get a service management analyst job with little or no experience?
Yes, entry-level service management analyst roles exist, and employers often hire candidates from IT support or help desk backgrounds who already understand ticketing workflows and customer escalation. Earning an ITIL Foundation certification before applying strengthens your application significantly. Focus on openings that mention training programs or list ITIL knowledge as preferred rather than required, and highlight any project where you documented a process or tracked resolution metrics.
What does the service management analyst interview process look like?
Most interviews for service management analyst roles include an initial screening call focused on your ITSM experience and platform knowledge, followed by a technical or scenario-based round where you walk through how you would handle an incident, problem, or change request. A final round typically involves meeting with a manager or team lead who assesses your communication style and ability to explain service data to non-technical stakeholders. Some employers also ask for a short written exercise or process walkthrough.
Where can I find and apply to service management analyst jobs?
You can find and apply to service management analyst jobs on Migrate Mate, which lists current openings from employers across the United States. The listings are updated regularly so you can see what is actively hiring right now. Find roles that match your experience and apply directly to each listing from the page.
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