Infrastructure Support Analyst Jobs
Infrastructure Support Analyst jobs are open across healthcare, financial services, government, and enterprise technology, at every level from entry-level to senior and lead, with specializations in network infrastructure, systems administration, and IT helpdesk operations. See the openings below and apply to the ones that match your experience.
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SUMMARY
CommunityAmerica Credit Union (CACU) is federally chartered and serves members nationwide. Our mission is to help members meet all their financial needs and achieve Financial Peace of Mind. Digital transformation and personalization are central to that mission, and they depend on a modern infrastructure and a sound cloud strategy.
CommunityAmerica Credit Union is seeking a strategic and operational technology leader to serve as Vice President of Infrastructure & Support. This executive is responsible for the strategy, reliability, modernization, security and performance of the enterprise infrastructure and technology support environment.
The VP will lead infrastructure, cloud, network and telecommunications, infrastructure operations, application support, ATM solution and end-user support. The successful leader will balance operational excellence with transformation, ensuring highly available, secure and resilient services while advancing cloud adoption, automation, observability and modernization.
DUTIES & RESPONSIBILITIES:
- Develop and execute a multi-year infrastructure, cloud, operations and support strategy aligned with organizational priorities.
- Lead enterprise infrastructure, cloud, network, telecommunications, application support, Service Desk and end-user technology capabilities.
- Drive the ATM/ITM implementation and support nationwide.
- Establish and mature 24/7 technology operations, proactive monitoring, observability, automated alerting and major incident management.
- Drive cloud and infrastructure modernization, automation, DevOps, lifecycle management and reduction of technical debt.
- Ensure high availability and operational excellence across critical business and banking applications.
- Own technology disaster recovery, resiliency, capacity and availability management, including regular testing and continuous improvement.
- Partner with Information Security, Risk and business leaders to maintain strong controls and meet security, regulatory and audit requirements.
- Establish measurable SLAs, operational KPIs, service-quality metrics and continuous-improvement practices.
- Build and retain high-performing teams while fostering accountability, innovation, collaboration and service.
- Manage operating and capital budgets, strategic vendors, contracts and technology investments while optimizing total cost of ownership.
REQUIREMENTS
REQUIRED QUALIFICATIONS
- 10+ years of progressive technology leadership experience, including at least 5 years leading managers or significant technology functions.
- Demonstrated leadership of large-scale enterprise infrastructure and 24/7 technology operations.
- Significant experience with Microsoft Azure or comparable enterprise cloud platforms.
- Strong experience across infrastructure, networking, telecommunications, application or production support, service management, or end-user technology.
- Demonstrated experience with high-availability environments, major incident management, disaster recovery and business continuity.
- Experience managing technology budgets, strategic vendors, contracts and large-scale investments.
- Proven success leading significant technology modernization and organizational change.
PREFERRED QUALIFICATIONS
- Financial services, banking or credit-union technology leadership experience.
- Experience operating within highly regulated environments.
- Experience with Microsoft Azure, Microsoft 365, Active Directory or Entra ID, ServiceNow, enterprise networking and security technologies, and modern observability platforms.
- Experience supporting core banking or other high-volume transactional platforms.
- Bachelor's degree in Computer Science, Information Technology, Engineering, Business or a related discipline.
- Advanced degree and/or relevant certifications such as ITIL, Azure, AWS, CISSP, CISM, PMP or TOGAF.
SUMMARY
CommunityAmerica Credit Union (CACU) is federally chartered and serves members nationwide. Our mission is to help members meet all their financial needs and achieve Financial Peace of Mind. Digital transformation and personalization are central to that mission, and they depend on a modern infrastructure and a sound cloud strategy.
CommunityAmerica Credit Union is seeking a strategic and operational technology leader to serve as Vice President of Infrastructure & Support. This executive is responsible for the strategy, reliability, modernization, security and performance of the enterprise infrastructure and technology support environment.
The VP will lead infrastructure, cloud, network and telecommunications, infrastructure operations, application support, ATM solution and end-user support. The successful leader will balance operational excellence with transformation, ensuring highly available, secure and resilient services while advancing cloud adoption, automation, observability and modernization.
DUTIES & RESPONSIBILITIES:
- Develop and execute a multi-year infrastructure, cloud, operations and support strategy aligned with organizational priorities.
- Lead enterprise infrastructure, cloud, network, telecommunications, application support, Service Desk and end-user technology capabilities.
- Drive the ATM/ITM implementation and support nationwide.
- Establish and mature 24/7 technology operations, proactive monitoring, observability, automated alerting and major incident management.
- Drive cloud and infrastructure modernization, automation, DevOps, lifecycle management and reduction of technical debt.
- Ensure high availability and operational excellence across critical business and banking applications.
- Own technology disaster recovery, resiliency, capacity and availability management, including regular testing and continuous improvement.
- Partner with Information Security, Risk and business leaders to maintain strong controls and meet security, regulatory and audit requirements.
- Establish measurable SLAs, operational KPIs, service-quality metrics and continuous-improvement practices.
- Build and retain high-performing teams while fostering accountability, innovation, collaboration and service.
- Manage operating and capital budgets, strategic vendors, contracts and technology investments while optimizing total cost of ownership.
REQUIREMENTS
REQUIRED QUALIFICATIONS
- 10+ years of progressive technology leadership experience, including at least 5 years leading managers or significant technology functions.
- Demonstrated leadership of large-scale enterprise infrastructure and 24/7 technology operations.
- Significant experience with Microsoft Azure or comparable enterprise cloud platforms.
- Strong experience across infrastructure, networking, telecommunications, application or production support, service management, or end-user technology.
- Demonstrated experience with high-availability environments, major incident management, disaster recovery and business continuity.
- Experience managing technology budgets, strategic vendors, contracts and large-scale investments.
- Proven success leading significant technology modernization and organizational change.
PREFERRED QUALIFICATIONS
- Financial services, banking or credit-union technology leadership experience.
- Experience operating within highly regulated environments.
- Experience with Microsoft Azure, Microsoft 365, Active Directory or Entra ID, ServiceNow, enterprise networking and security technologies, and modern observability platforms.
- Experience supporting core banking or other high-volume transactional platforms.
- Bachelor's degree in Computer Science, Information Technology, Engineering, Business or a related discipline.
- Advanced degree and/or relevant certifications such as ITIL, Azure, AWS, CISSP, CISM, PMP or TOGAF.
Infrastructure Support Analyst Jobs by Experience Level
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Find JobsInfrastructure Support Analyst Job Market
Who's Hiring
Top Industries Hiring
- Technology & Software
- Chemicals & Materials
- Banking & Financial Services
- Investment & Asset Management
What Employers Look For
The qualifications that appear most often in infrastructure support analyst jobs.
- Experience with Windows Server and Active Directory administration in enterprise environments
- Proficiency troubleshooting network infrastructure including switches, routers, and firewalls
- Familiarity with ITIL frameworks and IT service management ticketing platforms
- CompTIA A+, Network+, or equivalent certification preferred or required
- Experience supporting virtualization platforms such as VMware or Hyper-V
- Associate or bachelor's degree in information technology, computer science, or a related field
Tips for Your Infrastructure Support Analyst Job Search
Tailor your resume to infrastructure tiers
Hiring managers for infrastructure support analyst roles scan for explicit mentions of the environments you've supported, whether on-premises, cloud-based, or hybrid. List the specific platforms, ticketing systems, and hardware you've worked with rather than describing duties in general terms.
Highlight certifications above your experience section
CompTIA A+, Network+, and Microsoft certifications carry real weight in infrastructure support screening. Place them in a dedicated section near the top of your resume so recruiters and automated screening systems catch them before reading your work history.
Apply early to roles that fit
Migrate Mate lists infrastructure support analyst openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Filter openings by infrastructure stack keywords
Job postings for this role vary widely depending on whether the employer runs Windows Server, Linux, Cisco, or cloud environments like Azure and AWS. Search using those specific stack terms alongside the job title so you're targeting openings that match your actual hands-on experience.
Prepare for scenario-based technical screens
Interviews for infrastructure support roles almost always include a scenario where you're asked to diagnose a specific outage or connectivity failure step by step. Practice walking through your troubleshooting logic out loud, naming the tools you'd check and the order you'd check them.
Negotiate scope and on-call expectations explicitly
Infrastructure support roles often carry on-call rotations that aren't always detailed in the job posting. During the offer stage, ask directly about rotation frequency, escalation paths, and whether on-call shifts affect your base compensation or come with additional pay.
Infrastructure Support Analyst Jobs: Frequently Asked Questions
Which companies are hiring the most infrastructure support analysts?
The companies hiring the most infrastructure support analysts right now include BNY, Meta, and Nebius, with the largest share of openings in California, New York, and Florida, based on current listings on Migrate Mate as of November 2026. Healthcare systems, federal contractors, and large financial institutions consistently represent a significant portion of posted roles.
How many infrastructure support analyst jobs are remote?
About 58% of infrastructure support analyst openings are fully remote or hybrid as of November 2026, reflecting the hands-on nature of much infrastructure work. Sub-areas like cloud infrastructure monitoring, remote desktop support, and documentation-heavy systems analysis tend to have the highest concentration of remote-eligible roles.
How do you become an infrastructure support analyst?
Start by building foundational skills in networking, operating systems, and hardware through self-study or a certificate program. Earn an entry-level certification like CompTIA A+ or Network+ to validate those skills. Then pursue a junior helpdesk or systems technician role to gain hands-on experience before moving into a dedicated infrastructure support analyst position.
Can you get hired as an infrastructure support analyst with little experience?
Yes, many employers hire candidates with limited professional experience if they hold relevant certifications and can demonstrate hands-on troubleshooting ability. Building a home lab to practice configuring networks, setting up virtual machines, or managing a small server environment gives you concrete examples to discuss in interviews and signals genuine initiative to hiring managers.
What does the infrastructure support analyst interview process look like?
The process typically starts with a recruiter screen focused on your technical background and certifications, followed by a technical interview where you walk through troubleshooting scenarios or answer questions about networking and systems concepts. Some employers add a practical component where you diagnose a simulated issue, and final rounds often include a conversation with the infrastructure team lead or hiring manager.
Where can I find and apply to infrastructure support analyst jobs?
You can find and apply to infrastructure support analyst jobs on Migrate Mate, which lists current openings from employers across the United States. Search for roles that match your technical background and seniority level, then apply directly to each listing that fits.
See All 75 Infrastructure Support Analyst Jobs
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