Service Desk Coordinator Jobs
Service Desk Coordinator jobs are open across healthcare, managed services, financial services, and enterprise IT, at levels from entry-level to senior, with specializations in ITSM administration, ticket queue management, and SLA compliance. See the openings below and apply to the ones that match your experience.
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Join Our Amazing Team!
StoreySmith Pediatric Clinic is looking for a friendly, organized, dependable, and enthusiastic Front Desk Coordinator to join our growing team!
We are a busy pediatric therapy clinic providing occupational, physical, and speech therapy services to children and families throughout our community.
Our Front Desk Coordinator plays an essential role in creating a warm, welcoming, and positive experience for every family who walks through our doors. We are looking for someone who genuinely enjoys working with children and families, thrives in a fast-paced environment, and takes pride in providing exceptional customer service.
Key Responsibilities
Family Relationships & Customer Service
● Warmly greet children and families as they arrive at the clinic.
● Build positive, trusting relationships with families and help create a welcoming environment.
● Get to know our families and help them feel valued, supported, and connected to our clinic.
● Answer incoming phone calls and respond to family questions professionally and efficiently.
● Assist families with scheduling questions, concerns, and general clinic information.
● Maintain a positive, friendly, and solutions-focused attitude.
Front Desk & Administrative Responsibilities
● Manage patient check-in and check-out.
● Collect copayments, balances, and other patient payments.
● Maintain accurate patient information within our electronic medical record (EMR) system.
● Assist with scheduling, rescheduling, and appointment cancellations as needed.
● Communicate scheduling requests and changes to the scheduling team.
● Assist with patient paperwork, forms, and administrative tasks.
● Maintain a clean, organized, and welcoming front desk and waiting area.
● Support clinicians and administrative team members as needed.
Teamwork & Clinic Operations
● Collaborate with our scheduling team and clinic leadership to ensure smooth daily operations.
● Help manage a busy front desk while maintaining accuracy and attention to detail.
● Communicate effectively with families, clinicians, and coworkers.
● Demonstrate flexibility and willingness to assist with additional responsibilities.
● Follow clinic policies, procedures, and confidentiality requirements.
Qualifications
● Previous front desk, receptionist, medical office, or customer service experience preferred.
● Experience working with children and families is a plus.
● Excellent interpersonal and communication skills.
● Strong organizational skills and attention to detail.
● Ability to multitask and remain calm in a busy environment.
● Comfortable learning new computer programs and scheduling systems.
● Strong computer skills and ability to work efficiently with electronic records.
● Dependable, professional, friendly, and team-oriented.
● Ability to take initiative and solve problems independently.
What We’re Looking For
Our ideal candidate is someone who:
● Loves interacting with children and families.
● Has a naturally warm, welcoming, and positive personality.
● Enjoys building meaningful relationships.
● Is highly organized and able to manage multiple responsibilities.
● Works well as part of a team.
● Is dependable, flexible, and willing to jump in wherever needed.
● Takes pride in providing exceptional customer service.
Why Join StoreySmith Pediatric Clinic?
● Supportive, collaborative, and growing team
● Positive and family-centered work environment
● Opportunity to make a meaningful difference in the lives of children and families
● Paid time off and benefits available
● Opportunities for professional growth
● A workplace that values teamwork, kindness, professionalism, and positivity
At StoreySmith Pediatric Clinic, we believe that every interaction matters. Our Front Desk Coordinator helps set the tone for the positive experience we strive to provide every child and family.
Brighter possibilities for every child.
If you are friendly, organized, dependable, and passionate about helping families, we would love to hear from you!
Apply today to join the StoreySmith Pediatric Clinic team!
Pay: $20.00 - $24.00 per hour
Expected hours: 20.0 – 40.0 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Service Desk Coordinator Jobs by Experience Level
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Who's Hiring
What Employers Look For
The qualifications that appear most often in service desk coordinator jobs.
- Experience with ITSM ticketing platforms such as ServiceNow, Jira Service Management, or Freshservice
- Familiarity with SLA management and service desk performance metrics
- Strong written and verbal communication skills for end-user and stakeholder interaction
- Associate or bachelor's degree in information technology, business, or a related field
- ITIL Foundation certification or demonstrated knowledge of ITIL service management principles
- Experience coordinating or supervising a team of support technicians or agents
Tips for Your Service Desk Coordinator Job Search
Tailor your resume to ITSM tools
List every ticketing and ITSM platform you've worked in by name. Hiring managers scan for specific tools, and a resume that names them directly gets past applicant tracking systems faster than one that uses vague descriptions of your experience.
Quantify your ticket volume experience
Employers want to know the scale you've operated at. Replace phrases like 'managed tickets' with the actual volume you handled per day or week and the team size you coordinated, so your resume signals real operational capacity.
Filter openings by SLA environment type
Service desk coordinator roles in managed service providers have different day-to-day demands than internal corporate IT desks. Identify which environment fits your background and focus your applications there to avoid interviews that reveal a poor fit late in the process.
Apply early to roles that fit
Migrate Mate lists service desk coordinator openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare examples of escalation handling
Interviewers for this role almost always ask how you've managed priority escalations or difficult end users. Prepare two or three specific scenarios before your interview, including what triggered the escalation and how you resolved it.
Negotiate on title and on-call requirements
Many service desk coordinator roles carry informal on-call or after-hours expectations that aren't in the job posting. Confirm the actual schedule during the offer stage and use any discrepancy between the posting and reality as a starting point for negotiation.
Service Desk Coordinator Jobs: Frequently Asked Questions
Which companies are hiring the most service desk coordinators?
Paul Mitchell Schools, Shive-Hattery, and JLL are hiring the most service desk coordinators right now, with openings concentrated in New York, Virginia, and Missouri, based on current listings on Migrate Mate as of November 2026. Healthcare systems and managed service providers consistently represent a large share of active postings.
How many service desk coordinator jobs are remote?
About 25% of service desk coordinator openings are fully remote or hybrid as of November 2026, with the highest remote share in roles focused on ticket queue oversight and SLA reporting rather than those that require on-site coordination of hardware or walk-in support.
How do you become a service desk coordinator?
Start by building hands-on experience as a help desk technician or IT support specialist so you understand ticket workflows from the ground up. Earn an ITIL Foundation certification to demonstrate service management knowledge. Then move into roles with scheduling or escalation responsibilities, which are the direct precursors to a coordinator title.
Can I get a service desk coordinator job with little experience?
Yes, some service desk coordinator roles are structured as entry-level positions, particularly at smaller companies or internal IT departments. Candidates with one to two years of help desk or technical support experience, a working knowledge of a ticketing platform, and strong communication skills are competitive for those openings even without prior coordinator titles.
What does the service desk coordinator interview process look like?
Most hiring processes include an initial phone screen focused on your technical background and tool experience, followed by a panel or hiring manager interview with scenario-based questions about ticket prioritization, SLA management, and team coordination. Some employers add a practical exercise asking you to triage a mock ticket queue or walk through how you'd handle a service outage.
Where can I find and apply to service desk coordinator jobs?
You can find and apply to service desk coordinator jobs on Migrate Mate, which lists current openings from across the United States. Search the listings to find roles that match your background and apply directly to each one that fits.
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