Information Technology Support Supervisor Jobs
Information Technology Support Supervisor jobs are open across healthcare, government, financial services, and enterprise technology, covering specializations in help desk management, IT operations, and systems support, from team lead to senior supervisor level. Find a role that fits below and apply directly.
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Founded in 1961, Sandy Spring Friends School is a progressive, coed, academically-rigorous day and boarding school serving students from age three through 12th grade. The campus is located on 140 acres in the historic Sandy Spring area of Montgomery County, Maryland, and the School is approved by the Maryland State Board of Education and accredited by the Association of Independent Maryland Schools.
Our school’s culture, rooted in the idea that collaboration engenders achievement, can be traced to our Quaker heritage and abiding belief in the Quaker values of simplicity, equality, integrity, stewardship of the environment, and peaceful resolution of conflict.
Responsibilities:
- Support data maintenance, queries, and basic administration for core databases, including the SIS (Veracross).
- Assist with the setup, monitoring, and troubleshooting of system integrations between core platforms (such as Veracross, Canvas, and productivity suites).
- Respond efficiently to support requests via ticketing system, email, phone, and in-person.
- Support and train users as needed in a large variety of hardware and software
- Install and maintain AV equipment including projectors, TVs, sound systems
- Support audio-visual needs of various school events including occasional evening or weekend events, both virtual and in-person
- Create, maintain, and follow documentation for various IT software and hardware systems, procedures, and policies
- Other duties as assigned
Qualifications, Knowledge and Skillset:
- Experience supporting technology in a school environment or in an organization serving children and parents. Bachelor’s Degree preferred.
- Experience assisting faculty and staff with integrating technology and supporting educational technology and digital tools in an academic environment.
- Experience in configuration and troubleshooting of computer hardware and operating systems including MacOS, Windows, Chrome OS, and iOS.
- Experience in Google suite of apps: Gmail, Drive, Calendar, Meet, etc.
- Experience with Student Information Systems (Veracross preferred) and Learning Management Systems (Canvas preferred).
- Experience with software distribution.
- Understanding of basic network protocols, services, and user administration. (LDAP, HTTP(s), RADIUS, DNS, DHCP, SSL, SMB, and VoIP)
- Working knowledge of managed Power over Ethernet switches, locally administered WiFi networks, and locally administered VoIP phones.
Summary of Benefits
Salary: $30.00 - $33.00 per hour
At SSFS, we offer a competitive benefits package designed to support your health, well-being, and professional growth. Our benefits include:
Comprehensive Insurance: Medical, dental, and vision coverage to keep you and your family healthy.
- Disability & Life Insurance: Short-term and long-term disability coverage, along with life insurance for peace of mind at no cost to employees.
- Retirement Savings: 403(B) plan with employer contributions to help you save for the future.
- Paid Time Off: Generous paid time off, including holidays and parental leave.
- Employee Assistance: Access to our Employee Assistance Program (EAP) for personal and professional support.
- Tuition: Financial aid available to children of SSFS employees.
- Childcare Discounts: Discounted After Care and Summer Camp programs for employees' children.
- Convenience Perks: Free parking, free lunch, and access to our library and gym facilities.
- Professional Development: Opportunities for growth through tuition reimbursement, wellness programs, and ongoing professional development initiatives.
Campus Amenities: Work in a beautiful, historic campus with walking paths. We are a smoke-free, environmentally conscious community.
Commitment to Diversity: Sandy Spring Friends School does not discriminate on the basis of race, color, religion, national or ethnic origin, gender, sexual orientation, gender identity, or a person's status as a qualified candidate with a disability in administration of its educational program, admission policies, financial aid program, staff hiring, and other school-administered programs.
Founded in 1961, Sandy Spring Friends School is a progressive, coed, academically-rigorous day and boarding school serving students from age three through 12th grade. The campus is located on 140 acres in the historic Sandy Spring area of Montgomery County, Maryland, and the School is approved by the Maryland State Board of Education and accredited by the Association of Independent Maryland Schools.
Our school’s culture, rooted in the idea that collaboration engenders achievement, can be traced to our Quaker heritage and abiding belief in the Quaker values of simplicity, equality, integrity, stewardship of the environment, and peaceful resolution of conflict.
Responsibilities:
- Support data maintenance, queries, and basic administration for core databases, including the SIS (Veracross).
- Assist with the setup, monitoring, and troubleshooting of system integrations between core platforms (such as Veracross, Canvas, and productivity suites).
- Respond efficiently to support requests via ticketing system, email, phone, and in-person.
- Support and train users as needed in a large variety of hardware and software
- Install and maintain AV equipment including projectors, TVs, sound systems
- Support audio-visual needs of various school events including occasional evening or weekend events, both virtual and in-person
- Create, maintain, and follow documentation for various IT software and hardware systems, procedures, and policies
- Other duties as assigned
Qualifications, Knowledge and Skillset:
- Experience supporting technology in a school environment or in an organization serving children and parents. Bachelor’s Degree preferred.
- Experience assisting faculty and staff with integrating technology and supporting educational technology and digital tools in an academic environment.
- Experience in configuration and troubleshooting of computer hardware and operating systems including MacOS, Windows, Chrome OS, and iOS.
- Experience in Google suite of apps: Gmail, Drive, Calendar, Meet, etc.
- Experience with Student Information Systems (Veracross preferred) and Learning Management Systems (Canvas preferred).
- Experience with software distribution.
- Understanding of basic network protocols, services, and user administration. (LDAP, HTTP(s), RADIUS, DNS, DHCP, SSL, SMB, and VoIP)
- Working knowledge of managed Power over Ethernet switches, locally administered WiFi networks, and locally administered VoIP phones.
Summary of Benefits
Salary: $30.00 - $33.00 per hour
At SSFS, we offer a competitive benefits package designed to support your health, well-being, and professional growth. Our benefits include:
Comprehensive Insurance: Medical, dental, and vision coverage to keep you and your family healthy.
- Disability & Life Insurance: Short-term and long-term disability coverage, along with life insurance for peace of mind at no cost to employees.
- Retirement Savings: 403(B) plan with employer contributions to help you save for the future.
- Paid Time Off: Generous paid time off, including holidays and parental leave.
- Employee Assistance: Access to our Employee Assistance Program (EAP) for personal and professional support.
- Tuition: Financial aid available to children of SSFS employees.
- Childcare Discounts: Discounted After Care and Summer Camp programs for employees' children.
- Convenience Perks: Free parking, free lunch, and access to our library and gym facilities.
- Professional Development: Opportunities for growth through tuition reimbursement, wellness programs, and ongoing professional development initiatives.
Campus Amenities: Work in a beautiful, historic campus with walking paths. We are a smoke-free, environmentally conscious community.
Commitment to Diversity: Sandy Spring Friends School does not discriminate on the basis of race, color, religion, national or ethnic origin, gender, sexual orientation, gender identity, or a person's status as a qualified candidate with a disability in administration of its educational program, admission policies, financial aid program, staff hiring, and other school-administered programs.
Information Technology Support Supervisor Jobs by Experience Level
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Find JobsInformation Technology Support Supervisor Job Market
Who's Hiring
Top Industries Hiring
- Healthcare & Medical Services
What Employers Look For
The qualifications that appear most often in information technology support supervisor jobs.
- Three or more years of IT support experience with at least one year in a supervisory or lead role
- Proficiency managing help desk ticketing systems and escalation workflows across a support team
- ITIL Foundation certification or demonstrated knowledge of ITIL service management practices
- Experience setting KPIs, tracking SLA compliance, and reporting team performance metrics
- Strong troubleshooting background across Windows, macOS, networking, and endpoint management tools
- Bachelor's degree in information technology, computer science, or a related field, or equivalent experience
Tips for Your Information Technology Support Supervisor Job Search
Quantify your team leadership outcomes
Hiring managers want numbers behind your supervision experience. Document how many technicians you managed, ticket resolution rates you improved, and SLA targets your team hit. Vague claims like 'led a support team' won't stand out against candidates who cite concrete performance gains.
Highlight ITIL or relevant certifications
Many information technology support supervisor postings filter for ITIL Foundation certification or CompTIA A+ at the management level. If you hold these, place them above your work history. If you don't, earning ITIL Foundation before applying to senior roles noticeably improves callback rates.
Target postings that match your ticket volume
Employers often specify environment scale, such as a 50-seat help desk versus a 500-seat enterprise operation. Applying to roles matched to your actual experience reduces interview mismatches and shows you've read the posting carefully, which signals genuine interest to hiring teams.
Apply early to roles that fit
Migrate Mate lists information technology support supervisor openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare for scenario-based interview questions
Interviewers for supervisory IT roles typically walk through situations like a P1 outage during a staff shortage or a technician performance issue. Prepare two or three real examples using a structured situation-action-result format so you're not constructing answers under pressure.
Negotiate scope, not just compensation
When an offer arrives, clarify headcount authority, budget ownership, and escalation paths before accepting. Information technology support supervisors who negotiate these responsibilities upfront avoid stepping into roles where their actual authority is narrower than their title suggests.
Information Technology Support Supervisor Jobs: Frequently Asked Questions
Which companies are hiring the most information technology support supervisors?
The most active employers for information technology support supervisors right now are General Dynamics Information Technology, WINSTEAD PC, and Motorola Solutions, and the most openings are in Texas, Maryland, and California, based on current listings on Migrate Mate as of November 2026. Healthcare systems, federal contractors, and large financial institutions consistently post the highest volumes of these roles.
How many information technology support supervisor jobs are remote?
About 32% of information technology support supervisor openings are fully remote or hybrid as of November 2026, though fully on-site roles remain common because of hands-on infrastructure responsibilities. Sub-areas like service desk management and IT operations coordination tend to offer the most remote or hybrid flexibility compared to roles tied to physical hardware environments.
How do you become an information technology support supervisor?
Start by building several years of hands-on IT support experience as a technician or specialist, then move into a team lead or senior technician role to develop supervisory skills. Earning ITIL Foundation certification strengthens your candidacy. Demonstrate that you can own SLA targets, coach junior staff, and manage escalations before applying to supervisor-level postings.
Can you get an information technology support supervisor job with little experience?
Moving directly into an information technology support supervisor role with no prior IT experience is unlikely, but candidates with two or more years of help desk or desktop support experience who have informally led projects or trained colleagues can be competitive. Targeting smaller organizations or internal promotions at your current employer is often the most accessible entry point.
What does the information technology support supervisor interview process look like?
The process typically starts with a recruiter screen focused on your team size and support environment, followed by a panel interview with an IT director and HR. Expect scenario-based questions about escalation handling, staff performance issues, and SLA management. Some employers add a brief technical assessment or ask you to walk through how you'd structure a support team from scratch.
Where can I find and apply to information technology support supervisor jobs?
You can find and apply to information technology support supervisor jobs on Migrate Mate, which lists current openings from employers across the United States. Find roles that match your experience and apply directly to each listing from the page.
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