Product Success Manager Jobs
Product Success Manager jobs are open across SaaS, enterprise software, and fintech, at every level from associate to director, with specializations in customer onboarding, product adoption, and lifecycle management. Scan the live roles below and apply to whichever ones fit.
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It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
Job Description
Product Excellence (PEx) is the highest-tier team of experts within the Customer Excellence Group (CEG). We are the first line of advisors for our newest products, and we are the last line of defense to protect our customers.
This is a unique opportunity to serve as a highest tier HR Service Delivery (HRSD) product expert and lead our strategic HRSD customers on the path of adopting our newest innovation while ensuring they are getting value from our products.
As a member of the HRSD Product Excellence (PEx) team, you will play a critical role in driving adoption and innovation across our HRSD products, with a focus on accelerating AI-powered capabilities. You will partner closely with product teams to amplify the voice of the customer, influence roadmap decisions, and ensure our solutions deliver meaningful value. Additionally, you will lead customer programs and monitor customer health to support value realization, renewals, and advocacy. You will have a broad impact by scaling our specialized knowledge to support and upskill the Customer Experience Group (CEG), Expert Services, and Partner organizations.
What you get to do in this role:
- Lead Strategic HRSD adoption Customer Engagements: Drive the resolution of complex, high-impact, and highly visible global customer situations, ensuring exceptional customer satisfaction and value realization.
- Innovation & Time-to-Value Acceleration: Develop and execute innovative implementation strategies to reduce time-to-value for CBS and HRSD suites and support adoption of adjacent ServiceNow products in Core Business Workflow.
- Advanced Escalation Management: Serve as the primary escalation point for critical customer issues not resolved by Support, Expert Services (ES), or Impact teams.
- Product Strategy & Influence: Partner closely with ServiceNow Product Management and R&D to provide field insights, influence the product roadmap, and contribute to ongoing innovation for our HRSD product.
- HRSD Evangelism & Ecosystem Leadership: Act as a key stakeholder and chief evangelist within the HRSD ecosystem, advocating for best practices, scalable solutions, and cross-functional collaboration.
- At-Risk Account Recovery: Develop and deliver on strategies to support higher retention rates for HRSD accounts requiring remediation or strategic attention.
- Mitigate renewal risk: Mitigate renewal risk by proactively identifying at-risk HRSD accounts through Product Excellence tooling and AI-driven insights, coordinating targeted interventions, D&L mitigation strategies, and tailored enablement plans. Drive alignment across Customer Excellence Group, Sales, and Product teams to ensure value realization and renewal success.
- New Product Leadership: Lead early adoption and pilot efforts (Vanguards) for new CBW and HRSD product releases, collaborating with product teams to validate use cases and drive successful outcomes.
- AI-Driven Innovation: Ideate and shape AI-led strategies that align with product roadmap and help reduce customer Time To Value
Qualifications
To be successful in this role you have:
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
- Overall 5+ years of work experience with ServiceNow platform a minimum of 3 years in a technical or techno-functional customer-facing role, delivering ServiceNow HRSD product line implementations for large organizations.
- ServiceNow Certified System Administrator and other ServiceNow Certified Implementation Specialist certifications are desired, such as CTA.
- Strong ServiceNow platform knowledge with the ability to roll up sleeves and resolve technical issues while also understanding process nuances and KPIs that are critical for customer’s HR operations.
- Experience in shaping strategic programs that span multiple business units, leveraging deep platform and HRSD product expertise and customer insights to influence roadmap and adoption strategies.
- Proven ability to lead complex, large-scale HRSD initiatives across global enterprise environments, driving alignment among diverse stakeholders and delivering measurable outcomes.
- Possesses deep-rooted expertise and an active presence in the HR industry, leveraging domain knowledge and industry relationships to shape product strategy and drive the success of HR-focused solutions.
- Excellent communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical audiences.
- Strong analytical and problem-solving skills.
- Ability to work effectively in a fast-paced, dynamic environment.
- Familiarity with Agile methodologies and experience working in an Agile environment.
- Strong problem-solving skills and ability to work independently and as part of a team.
- Experience working with cross-functional teams, including product, process owners, engineers, sales, and marketing professionals.
- Customer-focused mindset and commitment to delivering high-quality results.
- Proven track record of driving business growth and customer satisfaction through innovative technology solutions.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
Job Description
Product Excellence (PEx) is the highest-tier team of experts within the Customer Excellence Group (CEG). We are the first line of advisors for our newest products, and we are the last line of defense to protect our customers.
This is a unique opportunity to serve as a highest tier HR Service Delivery (HRSD) product expert and lead our strategic HRSD customers on the path of adopting our newest innovation while ensuring they are getting value from our products.
As a member of the HRSD Product Excellence (PEx) team, you will play a critical role in driving adoption and innovation across our HRSD products, with a focus on accelerating AI-powered capabilities. You will partner closely with product teams to amplify the voice of the customer, influence roadmap decisions, and ensure our solutions deliver meaningful value. Additionally, you will lead customer programs and monitor customer health to support value realization, renewals, and advocacy. You will have a broad impact by scaling our specialized knowledge to support and upskill the Customer Experience Group (CEG), Expert Services, and Partner organizations.
What you get to do in this role:
- Lead Strategic HRSD adoption Customer Engagements: Drive the resolution of complex, high-impact, and highly visible global customer situations, ensuring exceptional customer satisfaction and value realization.
- Innovation & Time-to-Value Acceleration: Develop and execute innovative implementation strategies to reduce time-to-value for CBS and HRSD suites and support adoption of adjacent ServiceNow products in Core Business Workflow.
- Advanced Escalation Management: Serve as the primary escalation point for critical customer issues not resolved by Support, Expert Services (ES), or Impact teams.
- Product Strategy & Influence: Partner closely with ServiceNow Product Management and R&D to provide field insights, influence the product roadmap, and contribute to ongoing innovation for our HRSD product.
- HRSD Evangelism & Ecosystem Leadership: Act as a key stakeholder and chief evangelist within the HRSD ecosystem, advocating for best practices, scalable solutions, and cross-functional collaboration.
- At-Risk Account Recovery: Develop and deliver on strategies to support higher retention rates for HRSD accounts requiring remediation or strategic attention.
- Mitigate renewal risk: Mitigate renewal risk by proactively identifying at-risk HRSD accounts through Product Excellence tooling and AI-driven insights, coordinating targeted interventions, D&L mitigation strategies, and tailored enablement plans. Drive alignment across Customer Excellence Group, Sales, and Product teams to ensure value realization and renewal success.
- New Product Leadership: Lead early adoption and pilot efforts (Vanguards) for new CBW and HRSD product releases, collaborating with product teams to validate use cases and drive successful outcomes.
- AI-Driven Innovation: Ideate and shape AI-led strategies that align with product roadmap and help reduce customer Time To Value
Qualifications
To be successful in this role you have:
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
- Overall 5+ years of work experience with ServiceNow platform a minimum of 3 years in a technical or techno-functional customer-facing role, delivering ServiceNow HRSD product line implementations for large organizations.
- ServiceNow Certified System Administrator and other ServiceNow Certified Implementation Specialist certifications are desired, such as CTA.
- Strong ServiceNow platform knowledge with the ability to roll up sleeves and resolve technical issues while also understanding process nuances and KPIs that are critical for customer’s HR operations.
- Experience in shaping strategic programs that span multiple business units, leveraging deep platform and HRSD product expertise and customer insights to influence roadmap and adoption strategies.
- Proven ability to lead complex, large-scale HRSD initiatives across global enterprise environments, driving alignment among diverse stakeholders and delivering measurable outcomes.
- Possesses deep-rooted expertise and an active presence in the HR industry, leveraging domain knowledge and industry relationships to shape product strategy and drive the success of HR-focused solutions.
- Excellent communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical audiences.
- Strong analytical and problem-solving skills.
- Ability to work effectively in a fast-paced, dynamic environment.
- Familiarity with Agile methodologies and experience working in an Agile environment.
- Strong problem-solving skills and ability to work independently and as part of a team.
- Experience working with cross-functional teams, including product, process owners, engineers, sales, and marketing professionals.
- Customer-focused mindset and commitment to delivering high-quality results.
- Proven track record of driving business growth and customer satisfaction through innovative technology solutions.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.
Product Success Manager Jobs by Experience Level
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Find Product Success Manager JobsProduct Success Manager Job Market
Who's Hiring
Top Industries Hiring
- Technology & Software
- Banking & Financial Services
What Employers Look For
The qualifications that appear most often in product success manager jobs.
- Three or more years of experience in customer success, product management, or a closely related role
- Proven ability to drive product adoption and reduce time-to-value for new customers
- Proficiency with customer success platforms such as Gainsight, Totango, or ChurnZero
- Strong data analysis skills using product analytics tools like Amplitude, Pendo, or Mixpanel
- Experience managing a portfolio of accounts and conducting regular business reviews
- Bachelor's degree in business, computer science, or a related field
Tips for Your Product Success Manager Job Search
Quantify adoption outcomes on your resume
Hiring managers for product success manager roles want to see retention lifts, time-to-value reductions, and expansion revenue tied to your work. Replace vague language like 'improved customer experience' with specific outcomes you drove during onboarding or renewal cycles.
Apply early to roles that fit
Migrate Mate lists product success manager openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target companies with recent product launches
Companies that have shipped a new product or entered a new market segment in the past year almost always need product success managers to drive adoption. Filter your search around those growth moments to find openings where your impact will be immediate and visible.
Tailor your resume to PLG versus SLS models
Product-led growth companies want you fluent in in-app engagement and self-serve onboarding, while sales-led companies prioritize executive relationship management and QBRs. Read each job description carefully and reframe your experience to match the go-to-market model they use.
Prepare a churn-reversal story for interviews
Interviewers for product success manager roles consistently ask how you have handled an at-risk account or reversed declining engagement. Practice a concise story that walks through your diagnostic process, the intervention you chose, and the measurable result you achieved.
Negotiate scope alongside compensation
In product success manager offers, the size and complexity of the book of business matters as much as base pay. Before accepting, clarify how many accounts you will own, what the ARR split looks like, and whether you will have a dedicated solutions engineer or work solo on technical escalations.
Product Success Manager Jobs: Frequently Asked Questions
Which companies are hiring the most product success managers?
ServiceNow, Airwallex, and Amazon are hiring the most product success managers right now, with openings concentrated in California, Illinois, and Massachusetts, based on current listings on Migrate Mate as of November 2026. Demand is especially strong at mid-market SaaS companies scaling their post-sale teams.
How many product success manager jobs are remote?
About 94% of product success manager openings are fully remote or hybrid as of November 2026, reflecting the digital nature of most SaaS customer relationships. Roles focused on enterprise onboarding and strategic account management tend to offer the highest share of fully remote arrangements compared to those requiring on-site executive engagement.
How do you become a product success manager?
Start in a customer success, implementation, or product support role to build hands-on experience with customer onboarding and retention. Develop fluency with product analytics and customer health data, since most product success manager roles require you to monitor adoption signals and act on them proactively. Building a portfolio of measurable outcomes, such as retention improvements or expansion revenue, is what separates strong candidates from generic applicants.
Can you get a product success manager job with little experience?
Yes, associate and junior product success manager roles are realistic entry points if you can demonstrate relevant adjacent experience. Customer support, technical implementation, or solutions engineering work all transfer well because they build the product knowledge and customer communication skills the role demands. Highlighting any project where you guided a user or team through a product change will strengthen an otherwise thin resume.
What does the product success manager interview process look like?
Most processes run three to four rounds and include an initial recruiter screen, a hiring manager conversation focused on your customer success methodology, and at least one case study or take-home exercise where you diagnose a struggling account and present a remediation plan. Final rounds often involve a cross-functional panel with product, sales, or solutions engineering to assess how you collaborate across teams on complex customer situations.
Where can I find and apply to product success manager jobs?
You can find and apply to product success manager jobs on Migrate Mate, which lists current openings from across the United States in one place. Search the listings for roles that match your experience level and industry focus, then apply directly to each one that fits your background and goals.
See All 27 Product Success Manager Jobs
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