Product Support Engineer Jobs in Mississippi

INTRODUCTION

Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS137, T5, Band 8

Job-Specific Essential Duties and Responsibilities:

• Serve as the onsite senior technical authority providing continuous 24x7x365 expert-level support.
• Perform hands-on fault isolation, troubleshooting, and restoration of critical infrastructure systems, including servers, storage, networking, and power/connectivity components.
• Execute rapid response actions during high-severity outages, including isolated troubleshooting in degraded or disconnected environments.
• Coordinate with Critical Incident Management, network, and remote engineering teams to restore enterprise services and maintain operational continuity.
• Support and execute disaster recovery (DR) procedures, including failover operations, restoration activities, and DR testing exercises.
• Monitor system health and infrastructure performance to proactively identify risks and prevent outages in mission-critical environments.
• Provide onsite support for high-risk changes, maintenance activities, and infrastructure upgrades, ensuring minimal service disruption.
• Coordinate with telecommunications carriers, vendors, and stakeholders to support infrastructure operations and service restoration activities.
• Maintain documentation, runbooks, and operational procedures to support auditability, compliance, and consistent service execution.
• Support SLA adherence by ensuring rapid response, resolution, and communication during operational incidents and outages.

Job-Specific Minimum Requirements:

• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent experience).
• 10+ years of experience in data center operations, systems engineering, or infrastructure support, including significant experience in onsite, mission-critical environments.
• Demonstrated experience supporting enterprise data center operations and infrastructure environments.
• Proven ability to perform advanced troubleshooting and restoration of hardware, server, storage, and network systems.
• Experience supporting 24x7x365 mission-critical operations with strict SLA requirements.
• Strong understanding of data center infrastructure components including compute, storage, networking, and power systems.
• Experience coordinating with incident management and cross-functional engineering teams.
• Ability to perform hands-on troubleshooting in onsite, high-pressure environments, including during major outages.
• Experience supporting disaster recovery planning, testing, and execution.
• Ability to maintain technical documentation, runbooks, and operational procedures.

Preferred Skills and Qualifications:

• Experience supporting federal government environments.
• Familiarity with high-availability and geographically distributed infrastructure environments.
• Experience with server, storage, virtualization (e.g., VMware/Hyper V), and enterprise networking technologies.
• Knowledge of ITIL-based incident and operations management processes.
• Experience supporting disaster recovery execution and continuity of operations (COOP).
• Strong ability to operate independently in isolated or degraded network conditions.
• Excellent communication skills for coordination with stakeholders and multi-team incident response efforts.

Minimum Salary

$100,000.00

Maximum Salary

$140,000.00

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews—please contact People Operations at applicantaccom@maximus.com.