Product Support Supervisor Jobs
Product Support Supervisor jobs are open across technology, telecommunications, financial services, and healthcare, from team lead to senior supervisor, with specializations in technical support, customer escalation management, and SaaS platform support. Find a role that fits below and apply directly.
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Description
At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work — and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems and technology that impact people’s lives around the world today, and for generations to come. Our work preserves freedom and democracy, and advances human discovery and our understanding of the universe. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have a lot of fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work — and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they are making history.
Northrop Grumman’s Space Systems sector is looking for a Program Manager 3 to support the ESPASat Product line within the Satellite Programs Portfolio in the Space Superiority Division. A successful candidate works well in a fast-paced environment and enjoys the opportunity to define possible.
The primary objective will be the delivery of all contractual requirements on cost and on schedule, while achieving all technical requirements and creating customer intimacy to support value creation strategies and actions. The individual will lead a cross-functional organization aligned to common program performance goals. This position can be filled at either our Dulles, VA or Gilbert AZ.
- Please be aware that this position is contingent upon capturing program award(s) and obtaining and maintaining associated business and/or customer funding. Furthermore, this position is contingent upon the candidate obtaining final clearances and program access(es) within a reasonable period of time as determined by the company. Continued employment thereafter will be subject to maintenance at the level of clearance and program access required for the position in the future.
Program Managers are responsible for leading all phases of the program life cycle from inception (proposal development) through startup, execution, and completion (contract closeout). Primary responsibilities are the management of cost, schedule, and technical performance of company programs or subsystems and include, but are not limited to:
- Cultivating customer relationships and intimacy to develop further opportunities within the customer community
- Developing new business opportunities through long term strategic planning, capture planning, and development of proposals and business plans
- Establishing a program organization that effectively addresses customer requirements and incorporates the necessary internal and external sub-organizations
- Leading and directing cross-functional Integrated Program Teams (IPT) to meet program cost, schedule and technical performance objectives
- Measuring and reporting program performance
- Delivering presentations to customers, executive management and other program stakeholders
- Participating in the negotiation of contracts, contract changes, specifications, operating budgets, schedule milestones, and key terms and conditions
- Establishing design concepts, criteria, and engineering efforts for product research, development, integration and test
- Creation, review and finalization of the program Statement of Work
- Identification, distribution, tracking, and completion of program requirements
- Establishment and management of the program and subordinate baselines
- Development and adherence to budget baselines utilizing Earned Value Management (EVM) or similar cost & schedule control methodologies and tools
- Identifying, allocating and managing program resources, including workforce planning
- Managing Government/customer supplied property or information (GFE, CFE, etc.)
- Managing suppliers to meet program objectives
- Adherence to all internal processes, policies, and applicable industry standards
- Ensuring program team understands and adheres to contract scope, and manages change through control board activities
- Development and adherence to master plans and schedules
- Conducting thorough risk & opportunity management practices including identification, mitigation and realization
Basic Qualifications:
- Bachelor’s Degree and 10 years, or Master’s and 8 years’ experience supporting U.S. Government contracts and customers and/or project management in other industries
- 4 years demonstrated success leading teams/and or organizations to achieve a common goal (experience in professional, academic, and other relevant settings is acceptable)
- 4 years of experience leading the performance of tasks on schedule, at cost and achieving all requirements as either project lead, integrated program team or cost account manager
- Active Top Secret Clearance at time of application with ability to obtain a SCI level access
- Planning, Scheduling & Earned Value: The ability to initiate, develop, integrate, execute, direct and control program plans and cost and schedule baselines that meet both program contractual requirements and stakeholder expectations.
- Program Integration: The ability to identify, orchestrate, coordinate and controls the management activities and processes that integrate program interdependencies throughout their life cycle to achieve successful program completion.
Preferred Qualifications:
- Active Top Secret with SCI Clearance
- Project Management Professional (PMP) certification
- Experience in the space industry
- Experience in production of small satellites
- Experience managing various contract types to include CPFF, CPIF, FFP
- Business Acumen: The ability to apply knowledge, insights and understanding of business and financial concepts, tools and processes to the benefit of program decisions, actions, and performance.
- Capture Management: Insight into customer technical and business (financial, political, cultural) requirements and the ability to shape customer expectations with a solution that satisfies their needs and is advantageous to the company.
- Communications: The ability to manage communications with stakeholders through organized processes to ensure that program information is defined, collected, shared, understood, stored and retrieved in a manner that effectively meets program and stakeholder needs.
- Issue & Problem Resolution: The ability to identify and address program impacts through a systematic, proactive, approach to issue and problem resolution that identifies, communicates, monitors, and promptly resolves conflicts across all levels of the program.
- Proposal Management: The ability to define proposal strategy, lead proposal teams, analyze and shape RFPs, produce and deliver winning proposals, effectively track and incorporate Review Team comments and findings, and manage post-proposal submittals (orals, finding responses).
- Quality: The ability to plan and execute a project quality management system to satisfy quality requirements and create a project value system which emphasizes prevention over inspection and continuous process improvement.
- Customer intimacy: Consistently makes time to seek and incorporate input from customers and understand their expectations. Demonstrates commitment and energy to meet customer needs. Builds strong relationships with strategic partners and key suppliers. Guides program team and support functions on how to take action to satisfy customer expectations.
Please be aware that this position is contingent upon capturing program award(s) and obtaining and maintaining associated business and/or customer funding. Furthermore, this position is contingent upon the candidate obtaining final clearances and program access(es) within a reasonable period of time as determined by the company. Continued employment thereafter will be subject to maintenance at the level of clearance and program access required for the position in the future.
Northrop Grumman is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO/AA and Pay Transparency statement, please visit www.northropgrumman.com/EEO. U.S. Citizenship is required for most positions.
Primary Level Salary Range: $166,700.00 - $289,600.00 The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business. The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates. Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO and pay transparency statement, please visit http://www.northropgrumman.com/EEO. U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.
Description
At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work — and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems and technology that impact people’s lives around the world today, and for generations to come. Our work preserves freedom and democracy, and advances human discovery and our understanding of the universe. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have a lot of fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work — and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they are making history.
Northrop Grumman’s Space Systems sector is looking for a Program Manager 3 to support the ESPASat Product line within the Satellite Programs Portfolio in the Space Superiority Division. A successful candidate works well in a fast-paced environment and enjoys the opportunity to define possible.
The primary objective will be the delivery of all contractual requirements on cost and on schedule, while achieving all technical requirements and creating customer intimacy to support value creation strategies and actions. The individual will lead a cross-functional organization aligned to common program performance goals. This position can be filled at either our Dulles, VA or Gilbert AZ.
- Please be aware that this position is contingent upon capturing program award(s) and obtaining and maintaining associated business and/or customer funding. Furthermore, this position is contingent upon the candidate obtaining final clearances and program access(es) within a reasonable period of time as determined by the company. Continued employment thereafter will be subject to maintenance at the level of clearance and program access required for the position in the future.
Program Managers are responsible for leading all phases of the program life cycle from inception (proposal development) through startup, execution, and completion (contract closeout). Primary responsibilities are the management of cost, schedule, and technical performance of company programs or subsystems and include, but are not limited to:
- Cultivating customer relationships and intimacy to develop further opportunities within the customer community
- Developing new business opportunities through long term strategic planning, capture planning, and development of proposals and business plans
- Establishing a program organization that effectively addresses customer requirements and incorporates the necessary internal and external sub-organizations
- Leading and directing cross-functional Integrated Program Teams (IPT) to meet program cost, schedule and technical performance objectives
- Measuring and reporting program performance
- Delivering presentations to customers, executive management and other program stakeholders
- Participating in the negotiation of contracts, contract changes, specifications, operating budgets, schedule milestones, and key terms and conditions
- Establishing design concepts, criteria, and engineering efforts for product research, development, integration and test
- Creation, review and finalization of the program Statement of Work
- Identification, distribution, tracking, and completion of program requirements
- Establishment and management of the program and subordinate baselines
- Development and adherence to budget baselines utilizing Earned Value Management (EVM) or similar cost & schedule control methodologies and tools
- Identifying, allocating and managing program resources, including workforce planning
- Managing Government/customer supplied property or information (GFE, CFE, etc.)
- Managing suppliers to meet program objectives
- Adherence to all internal processes, policies, and applicable industry standards
- Ensuring program team understands and adheres to contract scope, and manages change through control board activities
- Development and adherence to master plans and schedules
- Conducting thorough risk & opportunity management practices including identification, mitigation and realization
Basic Qualifications:
- Bachelor’s Degree and 10 years, or Master’s and 8 years’ experience supporting U.S. Government contracts and customers and/or project management in other industries
- 4 years demonstrated success leading teams/and or organizations to achieve a common goal (experience in professional, academic, and other relevant settings is acceptable)
- 4 years of experience leading the performance of tasks on schedule, at cost and achieving all requirements as either project lead, integrated program team or cost account manager
- Active Top Secret Clearance at time of application with ability to obtain a SCI level access
- Planning, Scheduling & Earned Value: The ability to initiate, develop, integrate, execute, direct and control program plans and cost and schedule baselines that meet both program contractual requirements and stakeholder expectations.
- Program Integration: The ability to identify, orchestrate, coordinate and controls the management activities and processes that integrate program interdependencies throughout their life cycle to achieve successful program completion.
Preferred Qualifications:
- Active Top Secret with SCI Clearance
- Project Management Professional (PMP) certification
- Experience in the space industry
- Experience in production of small satellites
- Experience managing various contract types to include CPFF, CPIF, FFP
- Business Acumen: The ability to apply knowledge, insights and understanding of business and financial concepts, tools and processes to the benefit of program decisions, actions, and performance.
- Capture Management: Insight into customer technical and business (financial, political, cultural) requirements and the ability to shape customer expectations with a solution that satisfies their needs and is advantageous to the company.
- Communications: The ability to manage communications with stakeholders through organized processes to ensure that program information is defined, collected, shared, understood, stored and retrieved in a manner that effectively meets program and stakeholder needs.
- Issue & Problem Resolution: The ability to identify and address program impacts through a systematic, proactive, approach to issue and problem resolution that identifies, communicates, monitors, and promptly resolves conflicts across all levels of the program.
- Proposal Management: The ability to define proposal strategy, lead proposal teams, analyze and shape RFPs, produce and deliver winning proposals, effectively track and incorporate Review Team comments and findings, and manage post-proposal submittals (orals, finding responses).
- Quality: The ability to plan and execute a project quality management system to satisfy quality requirements and create a project value system which emphasizes prevention over inspection and continuous process improvement.
- Customer intimacy: Consistently makes time to seek and incorporate input from customers and understand their expectations. Demonstrates commitment and energy to meet customer needs. Builds strong relationships with strategic partners and key suppliers. Guides program team and support functions on how to take action to satisfy customer expectations.
Please be aware that this position is contingent upon capturing program award(s) and obtaining and maintaining associated business and/or customer funding. Furthermore, this position is contingent upon the candidate obtaining final clearances and program access(es) within a reasonable period of time as determined by the company. Continued employment thereafter will be subject to maintenance at the level of clearance and program access required for the position in the future.
Northrop Grumman is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO/AA and Pay Transparency statement, please visit www.northropgrumman.com/EEO. U.S. Citizenship is required for most positions.
Primary Level Salary Range: $166,700.00 - $289,600.00 The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business. The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates. Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO and pay transparency statement, please visit http://www.northropgrumman.com/EEO. U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.
Product Support Supervisor Jobs by Experience Level
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Find JobsProduct Support Supervisor Job Market
Who's Hiring
- JPMorganChase669
- Amazon543
- Meta293
- TikTok251
- CVS Health251
Top Industries Hiring
- Technology & Software1,358
- Banking & Financial Services460
- Investment & Asset Management418
- Fintech313
- Consulting & Professional Services272
What Employers Look For
The qualifications that appear most often in product support supervisor jobs.
- Three or more years of experience in a technical or customer support role
- Demonstrated ability to lead, coach, and performance-manage a support team
- Proficiency with help desk or customer service software and ticketing systems
- Experience setting and reporting on KPIs such as CSAT, AHT, or first-contact resolution
- Strong written and verbal communication skills for escalation handling and cross-team collaboration
- Bachelor's degree in business, information technology, or a related field preferred
Tips for Your Product Support Supervisor Job Search
Quantify your team leadership outcomes
Hiring managers want to see the size of teams you've led, ticket resolution rates you've improved, and CSAT scores you've moved. Pull those numbers from your past performance reviews and put them directly in your resume's work history bullets.
Apply early to roles that fit
Migrate Mate lists product support supervisor openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Tailor your resume to the product vertical
A supervisor role at a SaaS company expects fluency with ticketing systems and release cycles, while one at a hardware firm wants depot repair and RMA workflow knowledge. Swap in the right terminology for each application so your resume passes the recruiter's first scan.
Target postings that list escalation ownership
Job descriptions that mention Tier 2 or Tier 3 escalation ownership, SLA accountability, or cross-functional triage signal a role with real authority. Prioritize these over postings that describe the supervisor mainly as a scheduler or coach.
Prepare a structured conflict scenario for interviews
Most product support supervisor interviews include a behavioral question about a time an agent and a customer both escalated at once. Rehearse a specific story using the situation, action, and outcome format, keeping it under two minutes and naming the business result.
Negotiate scope before you negotiate compensation
Before accepting an offer, clarify headcount authority, budget for tools, and whether you own hiring decisions or only influence them. Supervisors who skip this end up with the title but not the leverage to hit the metrics they're being evaluated on.
Product Support Supervisor Jobs: Frequently Asked Questions
Which companies are hiring the most product support supervisors?
The most active employers for product support supervisors right now are JPMorganChase, Amazon, and Meta, and the most openings are in California, New York, and Texas, based on current listings on Migrate Mate as of November 2026. Technology and telecommunications companies consistently make up the largest share of postings.
How many product support supervisor jobs are remote?
About 66% of product support supervisor openings are fully remote or hybrid as of November 2026, reflecting strong demand for distributed team management. Roles focused on SaaS platform support and digital-first products tend to offer remote flexibility more often than those tied to physical hardware or on-site service centers.
How do you become a product support supervisor?
Start by building several years of hands-on experience as a support agent or specialist so you understand the work your team will do. Move into a senior agent or team lead role to demonstrate you can coach others and own a queue under pressure. Develop familiarity with reporting tools and SLA management, then apply for supervisor openings that match the product type you know best.
Can you get a product support supervisor job with limited management experience?
Yes, especially if you can point to informal leadership you have already done. Hiring managers weigh experience as a team lead, training coordinator, or escalation point-of-contact heavily when formal management experience is thin. Document any time you onboarded new agents, ran quality reviews, or owned a process improvement project, and frame those as direct evidence of supervisory readiness.
What does the product support supervisor interview process look like?
Most processes run three to four rounds. A recruiter screen covers your background and team size experience. A hiring manager conversation digs into how you handle performance issues, escalations, and conflicting priorities. A panel or case round often asks you to walk through a support metric you have improved or to respond to a simulated agent-performance scenario. Some employers close with a peer interview from the team you would lead.
Where can I find and apply to product support supervisor jobs?
You can find and apply to product support supervisor jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your industry background and experience level, then apply directly to each listing that fits.
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