Agent Experience Manager Jobs
Agent Experience Manager jobs are open across insurance, real estate, financial services, and contact center industries, at every level from coordinator to senior and director, with specializations in onboarding, training, and performance development. Scan the live roles below and apply to whichever ones fit.
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About Sentral
Sentral is a network of communities redefining the way people live. Sentral's mission is to be the leading residential hospitality operator through superior performance, enhanced experience, and a network of connected communities. We take the convenience, connection, and comfort of home to new heights-we call it Home+. Our one-of-a-kind communities offer unrivaled locations, innovative tech-enabled services, and premium amenities to enhance everyday life. Sentral lets you live life on your own terms in the heart of the world's best cities: Atlanta, Austin, Charlotte, Chicago, Denver, Houston, Los Angeles, Miami, Nashville, Oakland, Philadelphia, Phoenix, Pittsburgh, Portland, San Francisco, San Jose, Santa Monica, Scottsdale, and Seattle, with more coming soon.
Our core values reflect our commitment to our employees, as we are service first in our actions, value thinking like an owner, and continuously strive to make one another better. We strongly believe in continuous personal improvement, career growth and diversity in our workforce. With ongoing learning & development offerings, leadership coaching and mentorship programs, we foster an empowered environment rooted in empathy and growth. Our team members are curious explorers who never stop learning and who strive for great outcomes.
Learn more about us at www.Sentral.com (https://sentral.com/).
Position Overview and Responsibilities
At Sentral, we are building a team of people-first focused individuals who thrive on going above and beyond. Ideal candidates will exemplify a can-do attitude, a growth mindset, and an entrepreneurial drive. Successful candidates will be proactive, solution-oriented, and have strong ownership of their work. The Experience Ambassador resolves residents' inquiries related to in-property and off-premises attractions, facilities, services, or activities. Experience Ambassadors are responsible for engaging directly with residents and with homeshare guests prior to and throughout their stay at our communities.
This is an in-person position located on-site of the property. One of two shift times will be assigned, the days of each will vary depending on staffing needs.
- 3:00PM - 11:30PM
- 11:00PM - 7:30AM
What You'll Do:
- Uphold Sentral's standards, best practices, policies and procedures, and value of excellence in customer service
- Establish rapport with residents and guests so they always feel loved
- Serve as the first point of contact between guests and the organization
- Prioritize and fulfill the requests of all residents and guests with great friendliness, efficiency, confidentiality, and professionalism.
- Greet residents by their name and with a smile to make guests feel welcomed and valued
- Provide exceptional hospitality in compliance with quality assurance expectations and standards to create a memorable customer experience
- Resolve disputes promptly with the goal of achieving customer satisfaction
- Increase company reputation and ensure sustainable growth by discussing the benefits of living at the property, distributing active marketing materials, and providing exemplary service to residents
- Answer, record, and process all calls, messages, requests, questions, or concerns
- Run daily reports, identify any special requests, and check reports for accuracy
- Protect the property and its residents by monitoring who comes in and out of the premises
- Proactively identify potential issues and take the appropriate action to resolve them, informing management when necessary
- Constantly increase residents' benefits through active marketing and partnership with the neighboring businesses
- Increase resident satisfaction and retention within the community through programming alongside the Director of Services, General Manager, and one-on-one contact
- Remain knowledgeable of local activities and establishments in the area to offer recommendations, answer questions, and give directions
- Manage building access for guests, residents, and authorized vendors using key system technology
- Maintain the atmosphere and cleanliness of entry lobbies and common spaces by stocking and taking inventory of refreshment stations, cleaning up immediate areas and any other necessary tasks to ensure guests and residents feel welcome
- Follow all company safety and security policies and procedures, and report accidents, injuries, and unsafe work conditions to manager
- Fully comprehend emergency procedures and the property evacuation plan, and assist with locking elevators open for emergency crews
- Develop and maintain positive working relationships among building staff
- Store luggage and politely handle early check-in, late checkout, and any other requests when necessary
- Assess property and inform maintenance team of any need for repair or cleaning, including receiving and logging resident service requests and following up to ensure completion
- Have full knowledge of and be compliant with all property safety and emergency procedures and follow all local, city and federal regulations
- Assist with administrative duties such as light copying, package management and other requests as deemed necessary by management and residents
- Work on special projects as deemed necessary by management
- Perform other related duties and assignments as needed and assigned
Skills and Experience
- High School Diploma or equivalent required; some college preferred
- A minimum of one year of experience working in hospitality or customer service industry required
- Multifamily experience preferred
- Excellent interpersonal skills and the ability to communicate effectively with residents, guests, team, management, and third-party vendors in person, by telephone, and via email or text
- Computer savvy with the capacity to learn and master multiple software systems
- Ability to analyze, organize, prioritize, and follow up with a strong sense of urgency
- Active listening skills, strong attention to detail, and strong organizational skills when responding to inquiries and requests
- Proactive decision-making and problem-solving skills
- Demonstrated ability to diffuse and respond to customer concerns to avoid escalation of the problem
- Ability to work a flexible schedule, including evenings and weekends
Community Team Perks + Benefits
Health & Wellness: We offer multiple medical, dental, and vision health plan options that begin the first month after your start date! There is one fully company-paid plan (no monthly premiums for you)*, and HSA and FSA options to set aside pre-tax dollars.- Premiums apply for spouse, dependent, or family coverage plans
- Invest in Your Future: Eligible after just three months of employment, we offer a 401(k) with a 4% company match to help you reach your savings goals.
- Time Off That Grows with You: In addition to 11 paid holidays, Sentral offers 8 different types of paid time off (PTO) to meet all of life's demands. These 8 types of PTO include personal days that have no waiting period to use, one floating holiday each year, Enrichment Hours for volunteering or career development, and more!
- Travel Discount: Team members (and their friends and families) receive travel discounts when they stay at a Sentral community.
- Deep Savings: All team members at Sentral receive discounted rates on pet insurance, attractions, rental cars, shows, events, and more!
The following requirements are intended to reflect the expected work environment and physical demands of the role. Candidate must be able to perform the following activities with or without reasonable accommodation to be successful in the role:
- Stand behind a desk for the majority of an 8-hour shift
- Move body in repetitive motions for extended periods of time
- Work in a space that includes indoor and outdoor spaces, with and without covering
- Move throughout the property as needed
- Transport boxes and equipment weighing up to 20 pounds
- Communicate with other persons in the building
- Observe details in surrounding areas and on a screen
If you require accommodations to the above listed job duties or would like to request accommodations during the interview process, please indicate so on your applications in the "Accommodations" section.
Sentral is dedicated to creating a diverse and inclusive work environment that champions all backgrounds, identities, and voices. We strive to cultivate a space where our team members feel valued, and our residents feel loved. While there is no exact recipe for ensuring our residents feel loved, we believe a key ingredient is seeking and employing individuals that reflect the uniqueness of our residents.
As an Equal Opportunity Employer, we do not discriminate based upon actual or perceived race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
About Sentral
Sentral is a network of communities redefining the way people live. Sentral's mission is to be the leading residential hospitality operator through superior performance, enhanced experience, and a network of connected communities. We take the convenience, connection, and comfort of home to new heights-we call it Home+. Our one-of-a-kind communities offer unrivaled locations, innovative tech-enabled services, and premium amenities to enhance everyday life. Sentral lets you live life on your own terms in the heart of the world's best cities: Atlanta, Austin, Charlotte, Chicago, Denver, Houston, Los Angeles, Miami, Nashville, Oakland, Philadelphia, Phoenix, Pittsburgh, Portland, San Francisco, San Jose, Santa Monica, Scottsdale, and Seattle, with more coming soon.
Our core values reflect our commitment to our employees, as we are service first in our actions, value thinking like an owner, and continuously strive to make one another better. We strongly believe in continuous personal improvement, career growth and diversity in our workforce. With ongoing learning & development offerings, leadership coaching and mentorship programs, we foster an empowered environment rooted in empathy and growth. Our team members are curious explorers who never stop learning and who strive for great outcomes.
Learn more about us at www.Sentral.com (https://sentral.com/).
Position Overview and Responsibilities
At Sentral, we are building a team of people-first focused individuals who thrive on going above and beyond. Ideal candidates will exemplify a can-do attitude, a growth mindset, and an entrepreneurial drive. Successful candidates will be proactive, solution-oriented, and have strong ownership of their work. The Experience Ambassador resolves residents' inquiries related to in-property and off-premises attractions, facilities, services, or activities. Experience Ambassadors are responsible for engaging directly with residents and with homeshare guests prior to and throughout their stay at our communities.
This is an in-person position located on-site of the property. One of two shift times will be assigned, the days of each will vary depending on staffing needs.
- 3:00PM - 11:30PM
- 11:00PM - 7:30AM
What You'll Do:
- Uphold Sentral's standards, best practices, policies and procedures, and value of excellence in customer service
- Establish rapport with residents and guests so they always feel loved
- Serve as the first point of contact between guests and the organization
- Prioritize and fulfill the requests of all residents and guests with great friendliness, efficiency, confidentiality, and professionalism.
- Greet residents by their name and with a smile to make guests feel welcomed and valued
- Provide exceptional hospitality in compliance with quality assurance expectations and standards to create a memorable customer experience
- Resolve disputes promptly with the goal of achieving customer satisfaction
- Increase company reputation and ensure sustainable growth by discussing the benefits of living at the property, distributing active marketing materials, and providing exemplary service to residents
- Answer, record, and process all calls, messages, requests, questions, or concerns
- Run daily reports, identify any special requests, and check reports for accuracy
- Protect the property and its residents by monitoring who comes in and out of the premises
- Proactively identify potential issues and take the appropriate action to resolve them, informing management when necessary
- Constantly increase residents' benefits through active marketing and partnership with the neighboring businesses
- Increase resident satisfaction and retention within the community through programming alongside the Director of Services, General Manager, and one-on-one contact
- Remain knowledgeable of local activities and establishments in the area to offer recommendations, answer questions, and give directions
- Manage building access for guests, residents, and authorized vendors using key system technology
- Maintain the atmosphere and cleanliness of entry lobbies and common spaces by stocking and taking inventory of refreshment stations, cleaning up immediate areas and any other necessary tasks to ensure guests and residents feel welcome
- Follow all company safety and security policies and procedures, and report accidents, injuries, and unsafe work conditions to manager
- Fully comprehend emergency procedures and the property evacuation plan, and assist with locking elevators open for emergency crews
- Develop and maintain positive working relationships among building staff
- Store luggage and politely handle early check-in, late checkout, and any other requests when necessary
- Assess property and inform maintenance team of any need for repair or cleaning, including receiving and logging resident service requests and following up to ensure completion
- Have full knowledge of and be compliant with all property safety and emergency procedures and follow all local, city and federal regulations
- Assist with administrative duties such as light copying, package management and other requests as deemed necessary by management and residents
- Work on special projects as deemed necessary by management
- Perform other related duties and assignments as needed and assigned
Skills and Experience
- High School Diploma or equivalent required; some college preferred
- A minimum of one year of experience working in hospitality or customer service industry required
- Multifamily experience preferred
- Excellent interpersonal skills and the ability to communicate effectively with residents, guests, team, management, and third-party vendors in person, by telephone, and via email or text
- Computer savvy with the capacity to learn and master multiple software systems
- Ability to analyze, organize, prioritize, and follow up with a strong sense of urgency
- Active listening skills, strong attention to detail, and strong organizational skills when responding to inquiries and requests
- Proactive decision-making and problem-solving skills
- Demonstrated ability to diffuse and respond to customer concerns to avoid escalation of the problem
- Ability to work a flexible schedule, including evenings and weekends
Community Team Perks + Benefits
Health & Wellness: We offer multiple medical, dental, and vision health plan options that begin the first month after your start date! There is one fully company-paid plan (no monthly premiums for you)*, and HSA and FSA options to set aside pre-tax dollars.- Premiums apply for spouse, dependent, or family coverage plans
- Invest in Your Future: Eligible after just three months of employment, we offer a 401(k) with a 4% company match to help you reach your savings goals.
- Time Off That Grows with You: In addition to 11 paid holidays, Sentral offers 8 different types of paid time off (PTO) to meet all of life's demands. These 8 types of PTO include personal days that have no waiting period to use, one floating holiday each year, Enrichment Hours for volunteering or career development, and more!
- Travel Discount: Team members (and their friends and families) receive travel discounts when they stay at a Sentral community.
- Deep Savings: All team members at Sentral receive discounted rates on pet insurance, attractions, rental cars, shows, events, and more!
The following requirements are intended to reflect the expected work environment and physical demands of the role. Candidate must be able to perform the following activities with or without reasonable accommodation to be successful in the role:
- Stand behind a desk for the majority of an 8-hour shift
- Move body in repetitive motions for extended periods of time
- Work in a space that includes indoor and outdoor spaces, with and without covering
- Move throughout the property as needed
- Transport boxes and equipment weighing up to 20 pounds
- Communicate with other persons in the building
- Observe details in surrounding areas and on a screen
If you require accommodations to the above listed job duties or would like to request accommodations during the interview process, please indicate so on your applications in the "Accommodations" section.
Sentral is dedicated to creating a diverse and inclusive work environment that champions all backgrounds, identities, and voices. We strive to cultivate a space where our team members feel valued, and our residents feel loved. While there is no exact recipe for ensuring our residents feel loved, we believe a key ingredient is seeking and employing individuals that reflect the uniqueness of our residents.
As an Equal Opportunity Employer, we do not discriminate based upon actual or perceived race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
Agent Experience Manager Jobs by Experience Level
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Find Agent Experience Manager JobsAgent Experience Manager Job Market
Who's Hiring
- Compass International Holdings12C
- Compass8
- Oanda5
- Sentral3
- California Benefits United3C
Top Industries Hiring
- Construction & Real Estate
What Employers Look For
The qualifications that appear most often in agent experience manager jobs.
- Three or more years of experience managing or supporting frontline agent teams
- Demonstrated ability to design and deliver agent onboarding or training programs
- Proficiency with applicant tracking systems and workforce management platforms
- Strong data analysis skills for tracking agent performance and satisfaction metrics
- Bachelor's degree in business, communications, human resources, or a related field
- Experience facilitating feedback loops between agents and operations or product leadership
Tips for Your Agent Experience Manager Job Search
Tailor your resume to agent metrics
Hiring managers for this role scan for measurable outcomes tied to agent performance. Quantify improvements in onboarding time, retention, satisfaction scores, or productivity. Generic customer success bullet points won't stand out the way agent-specific results do.
Highlight cross-functional collaboration experience
Agent experience managers routinely work between operations, training, HR, and product teams. Your resume should name the departments you've partnered with and what you built together, not just describe the agent-facing work you owned.
Apply early to roles that fit
Migrate Mate lists agent experience manager openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Filter for industry before applying broadly
The role looks very different in insurance versus a tech-driven contact center. Target openings in sectors where your agent management experience is directly transferable, since interviewers will probe your familiarity with their specific agent workflows and tools.
Prepare a structured onboarding case study
Interviews for this role almost always include a scenario question about redesigning or improving an agent onboarding program. Walk in with a real example that covers the problem, your approach, the rollout, and the outcome you measured.
Negotiate scope, not just title
When you receive an offer, clarify the number of agents you'll support, whether you own tooling decisions, and what budget authority comes with the role. These details affect your day-to-day leverage far more than a job title does.
Agent Experience Manager Jobs: Frequently Asked Questions
Which companies are hiring the most agent experience managers?
The most active employers for agent experience managers right now are Compass International Holdings, Compass, and Oanda, and the most openings are in California, Texas, and Florida, based on current listings on Migrate Mate as of November 2026. Insurance carriers, national real estate brokerages, and large contact center operations tend to post the highest volume of these roles year-round.
How many agent experience manager jobs are remote?
About 30% of agent experience manager openings are fully remote or hybrid as of November 2026, reflecting broader flexibility in people-operations roles. Training design, program management, and performance analytics functions within the role are the most likely to be offered remotely, while positions that require hands-on floor presence or in-person coaching tend to remain on-site.
How do you become an agent experience manager?
Start by building direct experience supporting or leading frontline agents in a contact center, insurance, or real estate environment. Move into roles that involve onboarding design, coaching, or program coordination. Develop fluency with workforce management tools and performance dashboards. When you can point to a program you built and outcomes you measured, you're competitive for the manager title.
Can you get hired as an agent experience manager with little experience?
Some employers will hire candidates from adjacent roles such as training coordinator, quality assurance specialist, or team lead if you can demonstrate you've owned a process that directly shaped agent outcomes. Focus your application on any project where you designed a workflow, led a training, or improved an agent-facing system, even if your title didn't say manager.
What does the agent experience manager interview process look like?
Expect a recruiter screen, a hiring manager conversation focused on your agent management philosophy, and at least one structured panel or case interview. The case typically asks you to diagnose a struggling agent cohort or redesign an onboarding program. Final rounds often include a presentation to cross-functional stakeholders from operations, HR, or product.
Where can I find and apply to agent experience manager jobs?
You can find and apply to agent experience manager jobs on Migrate Mate, which lists current openings from across the United States. Search the roles available, find the ones that match your background and preferences, and apply directly to each listing that fits.
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Find roles that match your experience and apply in just a few clicks.
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