Program Manager Jobs in Renton, WA

Compass Housing Alliance is the housing, essential services, and emergency shelter division of Lutheran Community Services Northwest (LCSNW). Compass is guided by the belief that “Everyone Deserves a Home”. We envision a world in which every person lives in a safe, caring community. In this role, you will be employed by Lutheran Community Services Northwest, but work in the Compass division, supporting a 105-year legacy of housing, shelter, and caring in the Puget Sound region.
To learn more about the agency, visit www.compasshousingalliance.org

WHAT WE WILL DO FOR YOU:
As an employer of choice, we’re deeply committed to supporting our employees, because when you’re empowered, our mission thrives. We provide resources, tools, and care that allow you to focus on what matters most: delivering Health, Justice, and Hope to the communities we serve. We’re proud to offer a comprehensive benefits package designed to support your well-being, growth, and peace of mind

• A 37.5 per hour work week to ensure work/life balance
• Medical, dental, vision, and prescription benefits to keep you and your loved ones healthy
• Employer-paid short- and long-term disability insurance
• Life insurance coverage at no cost to you
• Up to 2 weeks of vacation in your first year (based on hours worked)
• Up to 2 weeks of sick leave (based on hours worked)
• 12 paid agency recognized holidays
• 2 floating holidays to use your way
• 403(b) retirement plan with employer matching (eligibility applies)
• Access to our Employee Assistance Program (EAP) for you and your family
• Potential eligibility for Student Loan Forgiveness through our 501(c)(3) nonprofit status

HOW YOU WILL MAKE AN IMPACT:
With permanent supportive housing for individuals and families who are Veterans, the Compass Veterans Center in Renton offers a variety of veteran-specific services. Reading groups and art classes for children in the youth center engage young residents, and case management services help adults find the support they need. The program is open to veteran individuals and families who have experienced homelessness, and those earning between zero to 60 percent of Area Median Income (AMI).
The Program Coordinator provides oversight and coordinates programming for the assigned supportive housing program. Programming will directly address guest barriers and enable a smooth transition from homelessness into next step housing. They work with the Program Manager to facilitate development and expansion of services and facility management through engaging in the community and building networks. Time is divided between leading shift coverage, supervising direct service staff, administrative tasks, schedule management, HMIS management, and case management support. All responsibilities are conducted in a manner consistent with the spirit of the Compass mission and its philosophy of care.

Program Coordination

• Coordinate daily operations of program.
• Liaise and communicate with partnered support services such as local food bank, OSL, CEA, Shelter providers and others.
• Liaise with local community service providers, City staff and King County staff and programs in facilitation of participant referrals.
• Prepare timely and accurate monthly, quarterly, and annual statistics as required by funders and the agency.
• Know and understand the contracts and ensure compliance with contracts is being met.
• Provide supportive crisis counseling and case management support to program participants as needed.
• With Program Manager, assure the maintenance of all necessary logs, records, reports, and statistics.
• Participate in ongoing training and program development.
• Train and ensure the enforcement of program policies and agency rules.
• Work in conjunction with other Compass programs to support the agency's mission.

Staffing

• Hire, train, and supervise Shift Supervisors and the day shift Program Assistants, both regular and relief, to ensure effective delivery of trauma-informed services.
• Develop schedule and ensure shift coverage.
• Provide leadership support to all program staff.
• Serve as the first point of contact for staff call outs and no shows, which may require finding relief coverage or covering the shift yourself.
• Manage staff scheduling and ensure adequate coverage to provide service delivery.

Participation in Service Delivery

• In support of the program, work with Program Manager and the Housing Services Directors to help facilitate program improvements and developments including staffing decisions, and auxiliary services.
• Build and maintain a network of community providers and services to address guest needs, serving as liaison with referring agencies.
• Provide and model de-escalation and crisis intervention, developing a supportive milieu. Function as a model for front-line staff.
• Perform daily activities as needed to keep the program running smoothly.

Leadership

• Recognize the value that different perspectives bring to the organization.
• Maintain a favorable working relationship with all other agency employees to foster and promote a cooperative and harmonious working climate.
• Project a favorable image of the organization to promote its aims and objectives and foster and enhance public recognition and acceptance of all its areas of endeavor.
• Perform all duties and responsibilities in a timely and effective manner in accordance with established agency policies to achieve the overall objectives of this position.
• Serve as a member of the management team.
• Keep immediate supervisor promptly and fully informed of all problems or unusual matters of significance.
• Take prompt corrective action where necessary or suggest alternative courses of action which may be taken.
• Build strong teams that apply their diverse skills and perspective to achieve common goals in a mutually supportive fashion.
• Handle conflict situations proactively and effectively, modeling good conflict resolution skills.
• Create a climate where staff are challenged, supported, and motivated to do their best to help the individual, team, program, and agency meet its goals.

LOCATION: Renton, WA
SCHEDULE: Monday-Friday 9am-5:30pm plus evenings and weekends as needed for emergencies

HOW YOU WILL BE A GREAT FIT:

• Competency in harm reduction, motivational interviewing, trauma-informed care, counseling, advocacy, and referral services.
• Demonstrated ability to organize and lead teams and coordinate, supervise, and direct others.
• Knowledge of services and local resources for individuals experiencing homelessness or housing insecurity.
• Ability to maintain a caseload and provide case management, crisis counseling, advocacy, and referrals.
• Knowledge of best practices in de-escalation, crisis intervention, and stabilization.
• Ability to follow agency policies to maintain safety and security.
• Ability to accurately enter data, create case notes, and generate reports.
• Ability to work effectively with individuals from diverse backgrounds and circumstances.
• Ability to work independently and collaboratively, exercising sound judgment.
• Strong interpersonal boundaries, emotional intelligence, and conflict-management skills.
• Excellent written and verbal communication skills.
• Strong problem-solving, time management, and project management skills.
• Ability to learn and use Microsoft products and other internet-based software.
• Ability to learn new office equipment and devices.
• The employee in this position must be able to read, write, and understand English.
• Minimum of two years’ experience in a human services setting addressing housing instability, supportive housing, mental health, substance use, employment insecurity, or domestic violence.
• Minimum of one year of direct supervisory or management experience required.
• Minimum of two years’ experience in case management or direct service roles serving unsheltered individuals required.
• Experience working with vulnerable populations.
• Current Washington State Food Handlers Permit (preferred; sponsorship available within one month of hire if not current).
• Valid Washington State driver’s license, proof of insurance, and acceptable driving record (required).
• A degree in a related field is a complement to required experience but not required.

Thank you! We sincerely appreciate your interest in joining the Lutheran Community Services NW team and thank all applicants for taking the time to apply. While we’re unable to respond to every candidate individually, please note that only those selected for an interview will be contacted. Lutheran Community Services NW is deeply committed to our mission of Health, Justice and Hope in all aspects of our work. We welcome candidates from all backgrounds and experiences to help us build a stronger, more compassionate community.