QA Manager Jobs in Atlanta, GA

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Job Summary:

The Quality Assurance Engineer is responsible for leading and providing quality engineering, third-level technical support, and technology integration services for moderately complex systems. Leads team initiatives and participates simultaneously in multiple IT project implementations. Has a working knowledge of advanced QA concepts, practices, and procedures. Deep knowledge of Dynamics 365 Sales, Customer Service, and Customer Insights, as well as Power Platform tools.

Primary Job Responsibilities

• Design and implement enterprise-class test plans for Dynamics 365 platform.
• Ensure the reliability, performance, and availability of critical systems through advanced testing techniques.
• Participate in strategic planning for the Dynamics 365 platform including capacity planning and technology roadmaps.
• Lead team initiatives and provide guidance to junior QA engineers. Act as a mentor to less experienced team members, providing technical guidance and support.
• Provide third-level technical support for complex issues.
• Develop and maintain comprehensive testing documentation. Ensure compliance with industry standards and best practices.
• Writes QA automation scripts (or use tools such as MABL) to improve the quality and efficiency of our releases.
• Participates in projects to establish and evolve DevOps practices, tools, and processes.
• Provide on-call support as required to ensure timely resolution of critical after-hours issues.
• Perform other duties as assigned.

Career Level (P2)

Organizational Impact:

• Works to achieve day-to-day objectives with moderate impact on the area.
• Works independently on larger, moderately complex projects/assignments.
• Sets objectives for own area to meet the objectives or goals of projects and assignments.
• May assist other professionals with tasks and assignments.

Leadership & Talent Management:

• May provide guidance and assistance to entry level professionals and/or support employees.

Knowledge & Experience:

• Requires practical knowledge of area, typically obtained through advanced education combined with QA experience.
• Minimum high school diploma or equivalent (GED) required.
• Typically requires a university degree or equivalent experience and minimum 2-4 years of prior relevant QA experience.

Required Skills

• Extensive knowledge of Dynamics 365 Sales, Customer Service and Customer Insights (Journeys and Data).

Required Licensing, Registration and/or Certifications

• Dynamics 365 certifications preferred.

Physical Requirements:

• May require travel

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